07-04-2017
04:45 PM
07-04-2017
04:45 PM
No way to do this currently, probably because there's no pooling of points. You can buy a ticket for someone else with your points, but you can't combine multiple people's points.
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07-04-2017
04:43 PM
07-04-2017
04:43 PM
Checking in online doesn't change anything at the airport, just go to the normal baggage/check-in counter when you arrive at the airport.
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07-03-2017
10:18 PM
TSA does not require children under 18 to provide identification when traveling with a companion within the United States. https://www.tsa.gov/travel/security-screening/identification
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07-03-2017
10:13 PM
No, four drink coupons are sent out after you complete 10 revenue (paid with cash or points) flights.
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07-03-2017
11:08 AM
07-03-2017
11:08 AM
You should have access to the travel funds now if you want to book another trip. If you're looking for a cash refund you would need to request it either by calling or send the request in writing to: Southwest Airlines Refunds Department P.O. Box 36649 Dallas, Texas 75235-1649 A cash refund would not be automatically done without requesting it.
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07-03-2017
10:54 AM
07-03-2017
10:54 AM
Nope... Only the original passenger can use the funds and new trip must be completed within one year of the original purchase.
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07-01-2017
05:23 PM
07-01-2017
05:23 PM
Nope. It's only good for air travel for the passenger that was originally on the flight purchased.
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06-30-2017
01:07 PM
06-30-2017
01:07 PM
Send a private message to @LindseyD, she can probably help
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06-29-2017
12:10 PM
06-29-2017
12:10 PM
Nothing additional is required for domestic flights.
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06-29-2017
09:45 AM
06-29-2017
09:45 AM
Additionally, based on the rough itinerary you sent me I was able find your flights. You don't have a lot of extra time in Denver but should have enough to use the restroom and get to the gate before boarding begins without running. If you're worried about time or if your flight from Atlanta is late, just ask a southwest employee to give you advice. Also forgot to mention when you land in Los Angeles you'll follow signs to baggage claim where you'll get your bags, then the pick up area is right outside baggage claim. Enjoy the LA traffic, lol.
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06-29-2017
09:38 AM
06-29-2017
09:38 AM
If you did not purchase Early Bird Check-in, you should check-in for your flight 24 hours before your flight on southwest.com. Click the "check in" button and enter your information. This will provide you with a boarding position and boarding passes. No need to print them, you can get them at the airport when you check bags. It's been awhile since I've been through Atlanta, but it looks very similar to Denver so you'll have no problems. Assuming someone is dropping you off at the airport in Atlanta, you'll want to go to the North Terminal, that's where you'll see signs for Southwest. Get out there and go inside where you'll see Southwest ticket/check-in counters. You will need a photo ID and you'll be able to check up to two bags person, each weighing up to 50lbs. You'll most likely use a kiosk for this process so it's helpful to have your confirmation number available. Confirm with the staff that your bags are tagged to go to Los Angeles, get your boarding passes (two per person) and you're done. Proceed to the security screening area where you'll need your ID and boarding pass to get through. Listen to the instructions from the TSA staff, just make sure you don't have any liquids or gels in containers larger than 3.4oz. More details about security and what is allowed can be found here: https://www.tsa.gov/travel/security-screening/whatcanibring After security get on the PlaneTrain and head to Concourse C, that's where Southwest flights are. At Concourse C find your gate and follow instructions for boarding when they begin boarding about 30 minutes before departure. When you get to the gate it's always good to confirm with a staff member that you are at the correct gate and you can ask for clarification about the boarding process. In Denver you'll get off the plane and can ask a Southwest staff member to tell you what gate your flight to Los Angeles is at. Or look for the large displays that list all the flights and find yours and its gate number. All flights are in the same concourse like Atlanta so just look for the large sign with your gate number. No need to get on a train. Again, when you get to the gate it's always good to confirm with a staff member that you are at the correct gate. You'll board just like you did in Atlanta. See, no problems! Just remember you can always ask anything Southwest employee for assistance. Hope this helps, let me know if you have any other questions. Enjoy your trip!
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06-29-2017
09:05 AM
Yes, you can cancel his ticket and you'll get a credit for it, but it can only be used by your husband and must be used within one year of the day you booked the flight you are canceling. If you're not 100% certain about him going or not going on the trip there's no need to cancel it now, you can wait until 10 minutes before the flight, although I would suggest not waiting quite that long. Once you do know what his plans are you can cancel if necessary.
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06-29-2017
08:57 AM
@franktravel posted this response to a similar question awhile back: On July 27, 2017 they will open the schedule for sale through April 6, 2018. This date is subject to change! Please check back frequently.
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06-29-2017
08:45 AM
06-29-2017
08:45 AM
Don't worry, lots people fly for their first time every day and for the most part airports are easy to navigate and folks who work there are pretty helpful. So we can give you better information, can you please provide what city you are departing from, where you're going, and if you have any stops along the way? Also, if you provide information about how you're getting to the airport and if someone is picking you up or if you are renting a car when you arrive we might be able to give you even more information.
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Southwest has a bunch of information including how to make a reservation and what to do at the airport here: https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html Click on "Portable Oxygen Concentrators" on the left hand side
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06-28-2017
09:03 PM
Looks like you would need to know the size of the batteries in grams. Here's TSA's guide: https://phmsa.dot.gov/safetravel/batteries
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06-28-2017
08:59 PM
06-28-2017
08:59 PM
That is an annoying oddity you've found. Once again probably the result of some great programming on Southwest's system. Usually it's because the trip would require a layover that was too short, but in this case you could catch a morning flight from HAV to FLL then an afternoon flight FLL to MSY. I would suggest you find the best itinerary for yourself by searching for one way flights for each segment (HAV-FLL and FLL-MSY) and then call Southwest and see if they can make a valid trip out of it and give you a price. Definitely not ideal. Perhaps they could also offer a reason for you being unable to price it.
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There's that one guy who would sit in a saved seat just to prove he can.
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06-28-2017
11:03 AM
1 Love
Yes, that should work. Book your flight with points while logged into his account, then log into your account and add the companion.
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06-28-2017
10:29 AM
06-28-2017
10:29 AM
Typically points post within 24 hours of trip completion. If they don't post today you can submit a missing points request. Here's the info for that: You can request past flight points for up to 12 months after your flight. To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards. Choose Request past points in the grey bar and enter your record locator (confirmation number) from your reservation. After verification of your flight information (approximately 3-5 days), points will be deposited into your account.
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06-28-2017
12:51 AM
06-28-2017
12:51 AM
If you are not checking any baggage you don't actually need identification to fly domestically. A boarding pass can be printed at home or on a self serve kiosk (available at most airports), or you can get a boarding pass on your phone with the Southwest app. At the TSA security screening area you will need to go through an additional level of questioning. More information about that and a list of acceptable forms of identification can be found here: https://www.tsa.gov/blog/2016/03/03/asktsa-travel-tips-over-140-characters-can-i-fly-without-id-what-about-real-id If you need to check a bag you will need to present identification at the check-in counter.
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06-28-2017
12:38 AM
Sorry, it's not not quite clear what you are looking to do. Can you please explain a little more?
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06-27-2017
04:57 PM
06-27-2017
04:57 PM
@spacecoastbill what if grandma saved seats?
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06-27-2017
04:53 PM
1 Love
Hmm, what's worse? Offering the ability to make changes and use credit later as long as you keep track of it and are occasionally inconvenienced by not being able to use the mobile app OR not being able to make changes without significant penalties and fees? Could the current situation be improved? Yes, but I also appreciate how good it currently is.
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@chgoflyer I'm hoping he'll keep complaining and go to another airline where he can complain about something else. I certainly wouldn't want him sitting next to me, regardless if I was saving the seat or not. Usually when I fly I try to figure out if I can buy a drink for anyone around me (sooo many drink coupons to use). He seems more intent on upsetting as many people as possible. Different strokes for different folks.
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06-27-2017
09:51 AM
Wow, why such a low rating? The Google Play store (Android) has the app at a still meager 3.9, but that's significantly better than 1.5. I've never used the IOS app, is it that much different?
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06-27-2017
09:48 AM
I can't think of a reason you wouldn't be able to carry them on. Are they particularly sharp and could be perceived as being dangerous? I would suggest putting them in a zip lock bag just in case one decided to explode. Pens and other containers can do funny things when the air pressure changes. Other than that, you should be good to go. Have a good trip!
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06-26-2017
11:22 PM
06-26-2017
11:22 PM
Ok @spacecoastbill, we get that you don't like how Southwest handles this. Fair enough, it's not for everyone. You asked for clarification, you got it from two folks. Anything else we can help you with?
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06-26-2017
04:38 PM
06-26-2017
04:38 PM
I'm not Lindsey, but the answer is yes. You seem to know this based on your previous posts: "Ignore the seat savers claim and just sit wherever you want to. If there is not a person in the seat, its open." Suggesting crew should be disciplined because they don't want to get in the middle of your little power struggle is a bit much.
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