Southwest Airlines Community

Next we will read where Motor Trend magazine retroactively nominates the AMC Hornet as Car of The Year. ... View more

Not necessarily.  Despite your own costs, there is market competition.  You might have to keep a price at a certain price point to maintain your presence.  In the long run, it won't work but a business does not come and go based upon daily costs.   If watch the Southwest pricing model, I can typically recover 1/3 of the cost of the initial ticket by checking the pricing model as the time to the flight gets nearer.  I use those credits on future flights so that is a smart Southwest strategy as well.   I was surprised on my last flight from MCO to PIT where I flew round-trip for $265.  More than half of the original fare got recovered as the prices dropped. ... View more

Normally within an hour.  But I've also waited as long as several hours, but yes, immediately.    ... View more

@BourbonHunter wrote: Thank you for the replies.  @TheMiddleSeat That’s a good way to look at the fares and I do understand she’s getting a Companion Fare. Thanks for breaking it down that way.  To be clear, I can go to the desk at the gate day of the flight and update us both to business class at that point?  Does that option become available 24 hours prior to the flight in the app (currently only available for me, not her Companion ticket)  I’m assuming the cost to upgrade will be different for her vs me, correct?   Thank you again Not upgrading your ticket (if you didn't buy Business Select) - upgraded boarding (but keep your same ticket)     ... View more

@rpol84 wrote: Thank you for the quick responses! My brain immediately went to cash/credit purchase of the would be companion flight. Definitely sitting on enough RR points to use for that purchase. And just to hold it - when you get the active CP you'll get the points back when you switch the reservation.   But you can still use CP on points tickets for yourself as well.     ... View more

Typically at least in the middle of the planes four of these would fit next to each other.   https://www.travelandleisure.com/style/travel-bags/airline-carry-on-luggage-size-guide#:~:text=Though%20you%20might%20find%20an,overhead%20bin%20for%20your%20flight.   737-800 and Max aircraft have a little larger bins and you might get six stacked on their thinnest side.    737-700 especially at the front and rear are a little tighter.   Very tight at the front few rows.       ... View more

I don’t know if this will help anyone, but here is the email I sent to the Southwest Concierge following my recent two travel hotel experiences booked through them. I’ve removed hotel and airport names. No reply yet.: Unfortunately I have bad news to relate. I was really unsatisfied with my experience at your hotel, near my home Airport which I booked through you. The room was old and not upgraded at all. The bed was queen size, not king as I had booked and it was uncomfortable. There was nowhere to plug/charge phones and devices at the bedside which I really depend on when I’m traveling. I had to pull the entire queen bed out from the wall to find a tiny power cord coming up through the center floor where I could detach one of the bedside lamps to plug in! The fixtures were old. The light switch near the door did not work, so I had to find my way in the dark to a standing lamp to get light enough to see and get settled in. I usually like to leave a light on in the bathroom at night so I can see my way, however the bathroom switches were motion activated and timed to automatically turn off. There were old toothpaste drippings on the closet door near the bathroom. There were dings in paint everywhere. The nightstand lamp cords were bundled under a plastic cover which was bent out of shape. Nothing about the room warranted the extraordinarily high overnight room rate. I questioned the actual cleanliness of the room and bathroom. I had to pay $20 per day for parking during my trip- and had I known that in advance I would never have booked this hotel. Additionally, when my return flight was delayed and I called to notify the hotel that this would put me past the allotted parking time at midnight, I was initially told that my car would be towed by the time I got there. I had to haggle to get the front desk person to handle it! When I finally did arrive at the San Jose airport and called the front desk at the hotel, at first the desk person told me he would call for an Uber on my behalf. However he then changed this and told me he was going to call a cab for me and that the driver would personally call me. So I had to walk with my luggage all the way from pickup station 10 to station 1- this is a long walk late at night in the cold. The driver never called me and I waited for a long time. Finally I was called by a coordinator at the cab company who I really had trouble understanding because of his thick accent- this made him upset and rude. He asked if there were any cabs there and I told him no, the pick up station was deserted. Cabs came and I asked around and every driver from every company said that yes they were the cab my hotel had sent. But other people were asking the same questions and told the same answers, so it was a free for all. I was finally able to jump into a cab who also had another person get in with me. The driver took her to her hotel first and she had to pay him. He took me finally to my hotel, where I too had to pay him! This and the other hotel I booked through you earlier in the month, are advertising that they have free airport shuttles, but they do not. The other hotel I stayed at through Southwest Concierge advertised the same thing, and they too do not have “airport shuttles,” they call Ubers and Cabs (at least that hotel paid the drivers!)- to me, this is very deceptive and unreliable! I’m very upset about having to pay $20 per day for parking and an additional $20 for the cab for the short distance from the airport back to the hotel. I’ll never stay at another one of these hotels when I travel. To be honest, I’m undecided whether or not I can trust the Southwest Concierge to place me in safe quality airport hotels at reasonable rates with honest-to-goodness free airport shuttles and free parking.  ... View more

@bec102896 wrote: @TheMiddleSeat wrote: Yes, the companion has a reserved space on the plane. Southwest no longer oversells their flights so unless there is an unexpected equipment change, no one with a reservation should be bumped or unable to fly.    --TheMiddleSeat My flight this past Friday was oversold due to a COS so they do over cell in certain circumstances. I was also personally bumped back in January because of a cargo situation they needed three people.   Forgot about that one. Yup, if the plane is over weight, then passengers, bags or cargo or some combination of them have to come off. ... View more

Did you have to go through security again? Thanks! ... View more

I am an advocate of filing a dispute, in writing, with your credit card carrier.  You can also concurrently work with Southwest on the issue.  You have the right to file your dispute under Federal laws.     To suggest that a LUV voucher would be a constellation for not exercising your dispute rights is invalid.  If anything, going to the trouble to file a dispute would likely invoke the reaction to smooth it over with an angry customer.   The EBCI has been debated at length on this board.  I would not recommend using it, either.     ... View more

@TheMiddleSeat wrote: Start studying for Southwest trivia night!   Thanks for sharing this   --TheMiddleSeat Always 🙂     ... View more

@TheMiddleSeat wrote: @BsYadav69 yes, TSA does occasionally perform random ID checks at the gate when boarding. Nothing to be alarmed about and certainly nothing to sue anyone over. If you have specific issues with how it was done submit your feedback to TSA.   https://www.tsa.gov/contact-center/form/complaints   Additional screening is specifically allowed, so although it may be inconvenient or the usage may seem inappropriate, it is allowed for them to ask.   If the major complaint was about inconvenience then i don't think it would be worth your effort to submit anything.     ... View more

@jeanettew wrote: Hey there! I am a new member aboard. So, just to clarify please, if one member has travel funds with RR (Southwest Airlines), can they transfer it to another member? Or does the other member need to have their own RR account to access and use the travel funds? Thanks!   The ticket holder can either have non transferable travel funds (from Wanna Get Away tickets)  , or transferable travel funds (from Wanna Get Away Plus tickets.)   As described up thread, the ticket holder has a way of converting non transferable funds to transferable funds. ... View more

Great story Thanks for sharing this. ... View more

@floridaguy both responses that suggested contacting Southwest also included "That's wonderful, thank you for sharing" and "Glad to hear it!"   Your suggestion that the OP's post was not met with enthusiasm is completely wrong.    --TheMiddleSeat ... View more

@dfwskier wrote:   The name Early Bird CHECK IN is misleading.   Yes. It should really be called Early Bird Boarding Position or something similar. You still need to check in to receive your already-assigned position.   --Jessica ... View more

I tried your suggestion and that was my original intent for the employees to get recognized. It's not intuitive on how to accomplish my objective. I will keep trying to figure out how.    Thanks ... View more

https://community.southwest.com/t5/Southwest-Careers/Job-Requirements/m-p/157667/highlight/true#M13582   --TheMiddleSeat ... View more

I would advise you to write the airline at the address listed in the "contact us" link below ... View more

All Southwest jobs are posted at https://careers.southwestair.com/   --TheMiddleSeat ... View more

Just made a purchase a few min ago. Worked fine. ... View more

@DancingDavidE wrote: @SoCalFlyer97 wrote: No layover. It was a Same Day Roundtrip. SAN-LAS has many flight departures both ways from early morning 'til late evening. Took an early morning departure from SAN, spent the day taking care of some business in Vegas and returned later to SAN in the evening. You are saying it is a stopover, as in two separate tickets?     No stopover. LAS was the destination on a Round Trip purchase from SAN w/ return trip scheduled on same day as departure. ... View more

This has also started at CABO San Joes airport.  Not sure why this has started to pop up, but just another thing to contend with and why I always get to the airport very early when going to Mexico. ... View more

I totally agree.  File a written dispute with your credit card carrier.   ... View more

These bots are getting more interesting, but can't determine what's current information to write about.   --TheMiddleSeat ... View more

@Shannonganley1 thank you for replying with your resolution, I'm glad it was easy for you to get resolved.   --TheMiddleSeat ... View more

The airport's Twitter account says they are reopening tomorrow morning. Perhaps it will take a few days to get everything running normally, but not months.    --TheMiddleSeat ... View more

I am not a Southwest employee, but would like to know the reason that your flight was cancelled?  I, too, am guessing weather? ... View more

@rnylin wrote: I am currently on the phone with them. I have numerous case numbers regarding my 25k points. They have told me that they are still working on issuing the points. I have probably called 10 times to resolve this and I am very frustrated. I suggest you review posts up thread that suggest either writing the CEO or using social media. That is certainly going to be better than continuing to call ... View more