Southwest Airlines Community

Funny—my kinda thread. In my experience/perception, the 800s do bump about more, relatively speaking. I presumed (on top of the presumption that is at all true) it’s because they are built of lighter materials.   The trade-off comfort-wise is they are much quieter, headrests, more exit rows/space etc etc  ... View more

@TheMiddleSeat wrote: To provide a more thorough answer to your question, assuming you are planning to have the child be a lap child, you get one carry-on bag and one personal item. The diaper bag would count as an item and is not exempt from the baggage policy so to ensure quick and easy boarding it is suggested that you somehow combine these three items down to two -1 small carry on suitcase -1 personal bag for carry on  -1 diaper bag   OR... since you are gate checking the stroller, go ahead and gate check the small carry-on suitcase too. That would get you under the limit of one carry-on iten and one personal item.   The baby carrier isn't going to be counted.    Having said all that, if the child has their own ticket then you actually get 2 carry-on items and 2 personal items so there's no problem with your original plan.   Hopefully that's clearer than previous information you've received. Enjoy your flight! I can't find the reference but I do remember brining diaper bags as an extra third carry-on for a lap child.   Not sure if that has changed or been clarified to not be the case currently.   TSA allows it generally, I can find the citation for one of the other carriers where diaper bag is explicitly allowed as a third item. That airline is known to be crabbier than Southwest, so I'm thinking it is still allowed for Southwest as well.       ... View more

@garrettgc wrote: Everything went smoothly last weekend thanks to all of your help.  Did it end up being cargo, show up at the cargo office to pick it up?         ... View more

I've personally redeemed thousands of points filling out surveys. Most are anywhere from 25-150 points per survey. If you don't qualify for the survey, you get 3 points.   --Jessica ... View more

Hey there. It's come to my attention that this conversation has become unproductive and I'll be closing the thread for commenting.    @hshires I appreciate you sharing your experience via the Community, but please keep in mind this is a Customer-to-Customer forum. If you'd like to connect with us, please doing so by checking out the "Contact Us" options.    As a reminder, all users are expected to abide by our Community User Guidelines which states, "We want you, and all Members, to feel comfortable sharing thoughts and ideas." In addition, we ask that everyone follow the Golden Rule and treat other Community Members the way you would like to be treated, regardless of differing opinions.    Thanks!  Cheyenne ... View more

That's a clever way!  Thank you very much, dfwskier! 😊   Ruolan ... View more

Send them another email with all the details again...I told them it was ridiculous that I was still waiting and ended up getting a response. Email them every week if you have to. Good luck. ... View more

Congrats on getting your Rapid Rewards Credit Card, that $300 off your flight is going to be sweet! To make sure you're meeting your monthly charges, you can track your spending on the Chase app or website. And don't worry about the credit, as long as you meet the requirements, it should be applied automatically. Just make sure to pay off your balance each month to avoid any interest charges. ... View more

Yikes. You can also contact via Twitter or FB DMs. ... View more

They are on the move again and seem to be using the last batch of gates today including M38, 39, 40, and....32.   I was out visiting the airport but not flying this weekend and noticed a big blue bird sitting at the far end (M40) and thought i would check in on the gates.         ... View more

Most software systems attach the suffix to the last name, or there is a separate field for suffix.     Agree that you need to contact Southwest and have them align your name in their "system" to your passport. ... View more

@EUGBUR wrote: @AshleyMainz I can provide screenshots of @floridaguy comments that have been deleted. He has been harassing many people on these boards and has broken at least 3 community guidelines in this post alone. Adding in @cheyenneallgood Thank you @EUGBUR   --TheMiddleSeat ... View more

If you haven't already, you'll want to file a lost item report. Be sure to include as much identifying information as possible and hopefully you have your name and contact information in the bag. You can file a report here: https://www.southwest.com/help/day-of-travel/lost-and-found The process can take several weeks so be patient, but you may want to start replacing items if you need them immediately. Good luck!    --TheMiddleSeat ... View more

For people who do not abuse the preboard option I do recommend checking in normally as you would 24 hours prior to departure, then if you do not like the assigned boarding position, purchase the upgraded boarding. This is a better way to guarantee a good boarding position when compared to EarlyBird which is not primarily intended to improve boarding positions. This method also allows you to evaluate your free option and decide if you want to purchase an upgrade. The cost difference between EarlyBird and upgraded boarding is minimal on non-stop flights.   --TheMiddleSeat ... View more

I originally had the same issue and was very frustrated - I finally used Facebook Messenger to reach out to Southwest and the representative was able to find my code and work with me over Messenger to get it redeemed and added to my Rapid Rewards.  I will say the code had to be redeemed by March 31st - so that may be an additional hurdle now so bring that up in your discussion. ... View more

You can ask TSA anything, but their information is wholly unreliable.  For the most part, they operate as if the airport were a Police State and forget that as a citizen, we have rights.   I'm watching a few cases where the plaintiff challenged the authority of TSA and pushed back, filing a lawsuit against TSA and the individual agent.  It appears that the thinking of the courts is beginning to align with how the police are regulated and there is no more immunity just because a TSA agent did it.   The times they are a changing. ... View more

@SW9 are you talking about a new credit card sign up bonus?  If so, make sure you have spent the required amount before the deadline.  There is usually a sign up bonus tracker in the Chase app that shows your spend and deadline.  If that's all good, has a statement closed since you met the required spend?  You may need to wait for a second statement to close, but usually any sign up bonus points show up shortly after the closing date of the statement on which you met the requirement.  You will also want to confirm Chase has your correct Rapid Rewards account number.  Have you seen any points from Chase show up in your RR account?  If not, then Chase may have the wrong RR account number.  You are correct that all questions regarding any of these items would need to be directed to Chase.   --TheMiddleSeat ... View more

@floridaguy wrote:   If it was included, I want a credit for the implied value.     Congrats @floridaguy, this is one of your more ridiculous statements.  Despite not actually succeeding, I appreciate the effort you made to try and make your statement slightly relevant to the conversation   --TheMiddleSeat ... View more

@gliebisch wrote: I only need Early Bird for a return flight because I will be unavailable to check in 24 hours prior.  The online booking only seems to allow for round trip early bird.  Can I take my departing flight (with no Early BIrd) and then purchase the return early bird 36 hours prior to return? I haven't done this myself, but you may also be able to add EBCI to the return flight after the outbound flight is already complete using the online interface, then it will know that only the return flight is eligible as opposed to prior to the trip then it assumes you want it for both flights.   That's also bad though, the EBCI goes in the order of when you purchased it so waiting will put you behind other EBCI purchasers on the same flight.   But otherwise as the others have noted you'd need to call to have it added only to one leg which is possible, or split the reservation which would allow you to add it self service online.       ... View more

would say not worth it ... View more

I understand you're frustrated at the situation, but it is quite rude to demand that people smile for you.  How do you know the employee's father wasn't having health issues?  Oh that's right, you don't care.  Having just used a kiosk in the past day I don't agree at all with your assessment about the interface, but as was suggested earlier you can provide your feedback directly to Southwest.  If it were me I would stick with the constructive feedback about the kiosk and leave out everything else.   --TheMiddleSeat ... View more

@dfwskier wrote: @RayB wrote: I appreciate your perspective, but don't see how this is a "solution" to the issue.     I didn't mark the post as the solution, but I can see why someone might: It was an honest assessment of where you were/are with the process.   I might have marked it, I forget - it can be unmarked if you think there is more information to be had out there @RayB - the summary seems to be mailing the CEO, and if that doesn't work or in parallel I'd suggest to mention to whoever you can get ahold of that you'd appreciate a voucher for the trouble.     ... View more

in one of three ways   1) Boarding pass is scanned at the gate - reservation used   2) Ticket holder no shows - reservation cancelled   3) Ticket holder cancels - reservation cancelled     ... View more

Thanks for the detailed response !!! ... View more

As a side note, there is no reason the mandatory retirement age couldn't be extended to 67, which would relieve some of the pilot shortage issues. Sure, there would have to be some guidelines, like the pilot over 65 and under 67 would have to act in the capacity of co-pilot (right seat), though their responsibilities could include both PF and PM. And the captain would have to be at a younger age, say under 50. Both pilots are already required to pass an FAA Class I physical (which ensures that the over-65 pilots are still healthy). The transportation secretary's blanket refusal to consider this shows a lack of understanding of the aviation industry. I'm a Gulfstream ATP myself and I know many Airline Pilots between 65 and 67 who are in excellent health condition and would gladly continue flying under these conditions.     ... View more

@michjome wrote: If you do ANY search between these two cities it shows that no flights are available from now until the end of the year!  It's not an option at all to fly between Pittsburgh & Honolulu - either direction anymore.  But specifically, I was looking for a one way trip to bring her home for summer on May 4 (Thurs).  I'll have to use another airline to get her home.  It looks like she would have to spend the night in Vegas and catch a morning flight home the next day.  And it would be more money to do two separate legs.  It didn't use to be this way so something changed with their flight schedule since last August.  BUMMER! It looks like you have to go through OGG - or have the layover there since it is a 7:30 a.m. departure.     ... View more

@HoneyandPapaof6 wrote: This has been so frustrating.  I’ve been trying since Jan 2, and submitted multiple times, called, been disconnected, hold indefinitely and even left a voicemail at corporate. ZERO HELP ANYWHERE!  Others have reported that they were able to resolve the issue via twitter or facebook.   Have you tried either of those? ... View more

@floridaguy the issue for you is 1)no one will believe you if you say you got a refund and 2)no one trusts you to admit you didn't get a refund. That's the problem when all your posts have been unhelpful, you have no credibility.    It is possible you find one phone agent who feels sorry for you. By policy though, EarlyBird is non-refundable.    --TheMiddleSeat   ... View more

Here's the current drink menu. The lighting on the Max isn't great for photos.    --TheMiddleSeat ... View more