Southwest Airlines Community

You could change to the 10:15am 1 stop no change or the 5pm non stop for free since they made a change to your reservation.    Currently there is a pilot shortage so southwest had to cut a bunch of flights from the summer schedule. They make these changes as early as possible to give you time to change plans if needed.  ... View more

Once a delay hits 30min or longer it will send you the notice based on how you chose to be contacted when you bought your flight this could be at 8am for an 8pm flight a lot can happen in 12 hours in this example. The fine print always says to arrive as if the flight is on time because things do change.    You could also check the app throughout the day to see if the time has changed or use websites like flightawre   Airlines don't send hey your flight is not delayed anymore messages because it will cause confusion should it be delayed again  ... View more

I've had several 35min connections in ATL and as long as my 1st flight isn't late I've made it everytime. The longest walk I've made on SW is from C3 to C25 no train or terminal changes unlike other airlines in ATL  ... View more

You could always do that double or triple mask that some do  ... View more

Was the reservation actually canceled or did you end up paying the $1100 and become a no show where you lose the value of your flights as well.    Southwest has no cancel fees and during IROPS (delays with a missed connection) no fee to change a flight (no cost to change ever but in this case no fare difference collected) if the delay was minor they may make you pay a fare difference to change flights but unfortunately I'm afraid you got scammed.    The only other thing I can think of is did you end up talking to the southwest vacations team which is awful from what I hear. Was it a package booking  ... View more

If your kids are 6 or younger you can board between the A and B boarding groups if this is the case I wouldn't spend the money on Early Bird check in because you could potentially buy a B boarding position depending on how many buy EB on your flight and you would board before that paid position    If your kids are over 6 years old You could buy EB for 1, 2, or all 3 of you and that will improve your boarding position (as already suggested)    Option 3 would be check in at exactly 24 hour mark and if your over a mid B boarding position you can try and pay for upgraded boarding at the gate which is $30-$50 a person per flight (connections not included) this will get you in the A 1-15 group this will get you a great boarding position while EB you could still end up as a mid B  ... View more

Once you type in one name on the reservation (pick any name on the reservation it won't matter which one you enter) and enter the confirmation number and click check in everyone will be checked in.  ... View more

You can try reaching out on social media and they can help as well.  ... View more

In the past TPA and SRQ are considered sister airports and usually they would let you change to one vs the other. You might have to call and get another agent but I have made this type of change before when schedule changes or weather waivers appeared.    Southwest has a lot of new agents so not all of them know they are co terminal (sister airport)  ... View more

Did you not notice a bunch of people stand up and leave or a bunch of people show up all at once that’s usually a sign that a gate change occurred and then I would look at the app or the departure board because sometimes things change so fast the gate agent could miss the change because they could be busy working other flights when a change was made.  your welcome to share your feedback with Southwest directly by clicking on the contact us link at the bottom of the page    -Blake  ... View more

One thing to keep in mind your pre check (KTN) expires after 5 years since you say you have used it that long without issue well maybe it expired and you need to reapply  ... View more

@SWFlyer007    If your interested in learning airport codes check out these flash cards https://www.studystack.com/flashcard-629553 found them on another thread thought i would share. Only a couple that stumped me.    ... View more

I feel like the only way you could end up with that C boarding pass buying EB is if everyone on the flight bought it which i doubt.    I would send Southwest an email by clicking the contact us link at the bottom of this page to ask for a refund. Usually the people at the airport won't be able to refund EB fees you would need to speak to customer relations.  ... View more

Was your flight cancelled or changed last minute?    Does your boarding pass show Early Bird check in on the pass itself?      ... View more

Southwest uses B and C terminals in LAS if you arrive in one and have to go to the other you may cut it close especially if your 1st flight is late and connection is on time. Personally I'm not a fan of layovers under an hour.  ... View more

Unfortunately once the funds are combined (travel fund plus new money) they can't be split apart.    It's like if you put chocolate syrup in your milk because you want chocolate milk then decide later that you want just plain milk you can't take the chocolate out of the milk. Once combined your stuck it's unfortunate but as of now that's the way it works with travel funds or travel funds with new money  ... View more

@bearkissjim wrote: good advice - thanks!   in this case we each had separate bookings just in case already...   but the best news is the email did arrive - companion pass is now in effect - we cancelled their flight & rebooked them as my companion!   hoping to get a lot of use out of it - because we were fortunate enough to get companion pass at end of 2019 & all of 2020 and well we all know what happened and DIDN'T GET TO USE IT A SINGLE TIME!      we plan to make up for that this time!   Don't forget to use the companions funds before they expire. You can use the funds to pay the government tax (for the $5.60 fee each way or higher for international flights)  ... View more

Sometimes you will sit on the plane if it's just going to be 20-30min other times you will deplane. I've had times where we push from the gate and sit for an hour because of volume at one of both airports. Happens a lot going to DAL with construction. If you push and a storm starts you will probably sit on the tarmac because no one would be able to bring you in to the gate.  ... View more

Since you mention that it was out of the islands and southwest suspended flights for some time were your flights canceled by southwest ever or did you cancel yourself    if the airline canceled you should be able to get a refund.  if you canceled you would have a year from your original booking date however I feel like some exception should be made if no flights existed because the canceled them however you would have to reach out to customer relations to request an extension of the funds if the funds expired after flights resumed they probably won’t be able to offer an extra extension but the only way to know would be reaching out to customer relations by clicking contact us at the bottom of this page      ... View more

If your credit expired within the last 6 months you can reach out to reservations 800-435-9792 and request an extension and they will usually do it for a $100 fee and you would be sent a LUV voucher which would be valid for 6 months.  ... View more

I feel the funds transferability will be great for those who do not travel a lot but have family who could use the funds. ... View more

I’m happy with just a Dr. Pepper 😂  ... View more

The system won't let you make 2 accounts (with different names) under the same email that's interesting must be an update because back in 2014 I created my sister an account under my email (she didn't have an email at that time) and so technically we both had an account under my email up until she updated to her own email a couple years a go (I still randomly get her monthly emails to this day) maybe they think it would be a duplicate.    You could always call 800-435-9792 and maybe they can create the account under the same email as I know several people do share an email address.    Another thought if you have a work email use that for creating the account.  ... View more

Flights have been added and canceled a lot the last couple years so it is possible that flights get added but its also possible the schedule gets cut as well especially with the fuel costs and staffing battle that is ongoing. You can always book now and if a better flight opens up you can change to it without a change fee you would just pay the difference in fare. I would recommend booking summer travel now in case the fuel prices continue to rise which would equal higher flight prices  ... View more

Sorry your disappointed with your recent flights your welcome to share your feedback with southwest by clicking on the contact us link at the bottom of the page and they can pass on your feedback to the appropriate teams for review and coaching.    Remember flight attendants are there for your safety some are about that while some do like to have fun everyone is different. I've had some that make us laugh the whole flight and others where it is strictly here's the safety brief and now your drink/snack not rude just doing the job.  ... View more

You could try going to the airport and asking the agent at the airport to help since they can help override things day of departure or at least let you go standby since your original flight was canceled.  ... View more