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03-19-2020
05:19 PM
1 Love
Here is the link for the updated policy, I didn't see a click path in the prior post: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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Currently there isn't a way to see how many people are on a flight. The only thing I know is if you do a flight search for 8 people (max number of people for online reservation) if it says sold out at 8 people then that means there are less than 8 seats open if you can book 8 seats then the flight has 8 or more open seats. Keep in mind you won't know how many people are on standby day of travel so it could show 8+ seats now but could be a sold out flight after standby customers. -Blake
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03-18-2020
07:10 PM
03-18-2020
07:10 PM
Oh, write to the company like I've seen numerous people on here suggest people should do with Southwest refund requests? OK, yeah, American is doing soooo much better, lol. --TheMiddleSeat
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03-18-2020
06:47 PM
As of now southwest hasn’t announced any changes to Cuba travel. That could change so the best thing to do is check out the travel advisory on southwest.com for any updates. You can always change your flight to an earlier date or later date for free (fare difference may apply) that would be up to you. I would also check and see if Cuba has announced any ban on flights. -Blake
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03-18-2020
06:13 PM
03-18-2020
06:13 PM
I agree, I canceled a reservation due to the covid-19 and got the same response from SW! In this circumstance they should make an exception and refund the early bird charge! Due to uncertain future work schedule it's not possible for me to schedule a vacation sometime in the future. Lesson learned don't purchase the Early Bird option until very close to my flight! Disappointed in Southwests keeping this policy in force!!!
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03-18-2020
03:31 PM
1 Love
@dow44 The WIFi login page where Members put in their credentials is secure so their information could not have been pulled from inflight. Typically these situations occur when someone gains access to a Rapid Rewards Member's login credentials and successfully authenticate with the correct username or password.
We appreciate your suggestion. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to our official Customer Service channels via the options in the link below. Thank you.
Submitting a Suggestion and/or Complaint
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I agree 100% it's so easy to change or cancel a flight on the website. A good reminder to other's that you can change/cancel your flight on the website and avoid the long hold times and it takes just seconds to do. -Blake
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03-18-2020
10:54 AM
1 Love
At this time I haven't heard of any change in baggage policy. I would send your suggestion to southwest directly though one of these methods: Submitting a Suggestion and/or Complaint I do agree that this would be a good policy change for college kids trying to get home last minute. -Blake
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03-18-2020
08:59 AM
03-18-2020
08:59 AM
They get a bailout from the feds, and won't refund earlybird fees during this time of COVID-19. Can't wait to take this to the media!! Bad decision SWA!!
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03-18-2020
05:13 AM
1 Love
@Tabbycat1290 wrote: What if I don't use it? I'm not a constant flyer and doubt I will be booking another flight anytime soon...thanks for replying, honestly if I would have known that I would have just left it where it was...just thought I could save myself some money Unfortunately, if you don't use it prior to expiration you do lose it. That said, repricing is a great idea since you have the funds available to you now should you need them. If you don't use them, no harm no foul. One very important thing to keep in mind though: If you do apply travel funds to a new flight, all funds from that new flight take on the earliest expiration date of travel funds you used. Which means that if you need to cancel that new flight, those funds won't have the full year from purchase in which to be used. Just something to be aware of. You might want to not use travel funds on flights where are there is a strong chance of making changes or cancellation.
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Uh Oh....tail between legs....I checked again and my EB shows up now. Thankw for your reply and thank you SW!
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Southwest needs to re-evaluate their "application of refund time frame" (which is one year from the date of booking) relative to the current virus impact. It takes an especially flexible business attitude to accommodate and equate to what other companies (Marriott, Cruise Lines) are doing to keep customers loyal and satisfied. We are being penalized for being good planners (booking well in advance) when such global impacts hit the fan.
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I would get a note from the doctor and submit it to Southwest and maybe they can help in that situation. Submitting a Suggestion and/or Complaint
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Let us know which of these solves the issue or if you still have questions.
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@Biancanoel177 wrote: I agree. After all this, i’ll never book with Southwest again You do realize that every airline is doing the same thing SW is doing, So people on the United blog are saying the same thing you are as are people on the Delta blog as are people on the American blog eta, etc, etc
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@PapaA wrote: This is less of a reply than a follow-up question: Does the one year window to rebook for a canceled flight also apply if Reward points were used to book the flight? Or, stated in a different way, do the Reward points returned to my account after I cancel a flight somehow get "tagged" and potentially get deleted if I don't use them in a year? No, RR points are not treated the same way as travel funds. They are returned to your RR account and can stay there until you decide to use them - or stay there forever.
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@anniejensen4 here is the pinned video TSA posted to Twitter. I was surprised when I saw it that they will allow you to bring a full size wipe containter: https://twitter.com/TSA/status/1238223975723020289
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03-16-2020
11:22 AM
03-16-2020
11:22 AM
Because Southwest just released the schedule for tickets though October and because of the current situation with COVID-19 the call volumes are very high. My suggestion would be to call right when the groups department opens so you can be one of the first in the que or I'd wait a week to let things hopefully settle down a little and maybe hold times won't be as bad. -Blake
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03-16-2020
09:25 AM
2 Loves
Thanks, MiddleSeat. That's good advice. I just used the same strategy with an Airbnb reservation. Their policy would not have refunded me fully, so I hung on and hoped for a policy change, which came thru last weekend.
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03-16-2020
08:11 AM
03-16-2020
08:11 AM
@carladeshon wrote: That is $3600 dollars I'm sorry I cant afford to lose that money but at the same time as a small business owner it takes me a year to financially plan a vacation for my family. As a small business owner, I assume you know the importance of positive cash flow. Airlines do, too, That's why no airline is currently allowing immediate refunds of non refundable tickets. AIrlines are now significantly cash flow negative. The cost of operations hasn't gone down, but the inflow of cash has fallen dramatically because people are buying fa fewer tickets All airlines are hurting. If the airlines were to immediately refund non refundable tickets, that would be an immediate huge cash drain - one that I think would drive some airlines into bankruptcy. One more point, are your tickets Wanna Get Away fares? I ask because i would find it hard to spend $3600 on WGA tickets.
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@ednotmilkman wrote: I have a open ended set of two flights that need to be canceled due to the event being canceled. No problem canceling the 2nd leg back home, but why does web site not recognize the confirmation number of my first leg ? So I can't cancel. I don't think I have ever signed up to have an account so no easy way to check what's on my account, or if I did, I sure don't know it since I travel with SW very little. I wrote my 2nd email to the cust serv after apparently someone called in response to 1st email when I was not home and message just told me to call the same number that everyone else gets put on hold for 2 hours. If any of the letters or numbers could be either type, assume they are letters, i.e. if it is a letter O or a number 0 assume it is a letter O, likewise use letter L, I, instead of number 1.
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03-16-2020
07:09 AM
Here is a third party blog post about the multiple United policies: https://onemileatatime.com/united-airlines-refund-one-year/
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03-16-2020
05:12 AM
Really @bec102896 there is a delay on new hires because of covid, cause my app says closed complete and i face 2 face interviewd on the 3/10 and i have not received a rejection email
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My guess is that they will cancel the flights but I don’t know for sure since I don’t work for the airline. As of now the flights on the 17th show on time of course that could change if the airport closes or decides not to accept incoming flights. The airline might fly a plane or 2 to pick up customers as they did in Houston during Harvey even though the airport was closed but again only the airline would know the plan. I did a check on Delta to compare and they haven’t cancelled flights for the 16th or 17th yet either going to Aruba.
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03-15-2020
11:55 PM
4 Loves
@rdb101xx wrote: as I fly swa about 6 times ayear ,I have never had a problem with any refund or other problems ,,if you call swa cust service ,they are very helpful and will refund it to you on your credit card EarlyBird Check-In fees are, unfortunately, non-refundable. Customer Relations may be able to issue a refund when the flight is cancelled by Southwest, however they will not do so when the customer cancels the flight. This is the policy as it's being enforced right now. This may change at some point due to the unique circumstances we are all in. Advice for anyone who may need to cancel a flight that includes EarlyBird Check-In: -- Wait to see if Southwest cancels your flight. If so, you can receive a full refund, including EarlyBird Check-In fees. Since you can cancel as late as 10 minutes prior to scheduled departure and still not be considered a no-show, my recommendation would be to wait until at least the day of travel. -- If on the day of travel Southwest hasn't canceled your flight, go online and change your flight (do not cancel) to any future flight that is the same or lower fare. This will preserve your non-refundable EBCI fees. -- Once things have settled down, hopefully in a few months, you can rebook travel to accommodate your schedule. There is also the possibility that policy changes and or helpful expiration date exceptions may be in place at that time.
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03-15-2020
11:34 PM
03-15-2020
11:34 PM
@Lmkel68 wrote: I say just make sure they're properly protected and get on your flight. It is a recommendation, it is not mandatory. Depending on where you are planning to travel to, it may be prudent to still make the trip. (For example if you were ending a vacation and returning home.) If so, take all of the recommended precautions. As mentioned earlier, if you cancel you receive travel funds good for one year from the original date of issue. If however Southwest cancels your flight, you can receive a full refund. It may be prudent to wait and see what happens, keeping in mind that you can cancel as late as 10 minutes prior to departure and not be considered a no-show. If canceling remotely online, I personally wouldn't allow it to get so close -- I'd probably cancel no later than an hour prior -- but do keep in mind that that is an option. Good luck.
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@Survivorgal62 wrote: I agree about the nonrefundable WANNA GET AWAY tickets. I also do not want to use travel funds anytime in the next year due to this virus. I am in a high risk category because i am over 55 and have underlying health conditions, including a weakened immune system due to breast cancer and lymphnodes removed. I hope SWA will soon realize our concerns are hopefully issue full refunds. In my opinion, it's very unlikely that Southwest will offer refunds as a matter of policy, despite the unique circumstances we are now facing. I am hopeful however that Southwest will make accommodations regarding ticket expiration, which would allow customers an extended period in which to use tickets/travel funds. It is possible to Southwest may make individual exceptions to policy based on extenuating circumstances such as health issues. You would need to reach out to Customer Relations to make such a request, but I strongly advise waiting for now, until the volume of requests subsides. In addition, policy may also change before your travel dates.
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You don’t need to cancel to get the cheaper price. All you do is click the change flight option and you click on the cheaper fare it will then show you how much credit you will receive then you click book and you will have that credit to use on a future flight within a year of when you originally booked. the travel on that new reservation you book must be completed by the expiration date of these travel funds. Keep in mind this travel fund is only usable by the currently ticketed passengers the funds are non transferable. -Blake
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