12-29-2022
10:55 PM
My son was just boarding his delayed flight from Dallas, TX to to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!
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12-27-2022
11:33 AM
I'd go ahead and book w another airline of I were you Southwest is still canceling the majority of its flights.
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12-26-2022
06:55 AM
I usually choose the companies with birthday certificates, especially those which you can use despite the date.
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12-26-2022
01:59 AM
12-26-2022
01:59 AM
You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured. I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.
I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.
https://imgurDOTcom/a/UcpxFSE
It’a almost 1am
This is all around incompetence and the CEO should be fired Monday morning.
I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.
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12-25-2022
09:25 PM
12-25-2022
09:25 PM
Involuntary bump can happen to anyone, it does not limit to companions. I've enjoyed many free flights from my companion pass and no other airline provides such a beneficial perk. It appears you obtained the companion pass via a promotional offer on credit card sign up. The standard expiration is the remainder of the year you earned it in AND the entire next calendar year. That's a pretty sweet deal. You're welcome to do what you want, I just don't agree with the thinking.
--TheMiddleSeat
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12-16-2022
09:36 AM
12-16-2022
09:36 AM
@@TheMiddleSeat
Thank you for the insight. Hometown airport is small and we usually get high A never B when we use early bird.
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12-15-2022
09:53 AM
I have a trip coming up in January and I have already cancelled and rebooked the same rental car now six times (free cancellation and no money paid to reserve) and the price for the week went from $497 to $367 now.
Once you use points, I'm not sure if you are getting a good deal. I'm already saving $130 on the rental car by simply watching the prices.
I use points to fly only, not for anything else.
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12-12-2022
08:22 PM
12-12-2022
08:22 PM
@caskey wrote:
Edit: Also, in general if you ask, people are often willing to move forward or back a row to let you sit near each other as things fill up. Though it's not likely someone will move from an aisle/window to a middle seat unless it is for a special reason (like your flight companion is a child).
Children and newlyweds for me.
You co-workers out there can just catch up when you land instead, or use the free messaging.
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@Toyguns67 assuming ticket is purchased and companion added at least 36 hours ahead of departure you will receive sequential boarding positions. *Excluding Business Select fares
--TheMiddleSeat
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The hotel redemptions worked very good for me. Also depends where you are going. I used over 30 hotel redemption nights in the past few years in the Philippines starting at 5k SW points. But I won't use it for popular destinations like Hawaii, San Diego, NY, etc.
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I like the idea of the rewards for opinions. I am able to top off my points instead of buying some. You just have to know how to use it
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11-16-2022
07:35 AM
11-16-2022
07:35 AM
I also accumulated lot of them during Covid times but as travel was at halt, I haven't got to use them. Now I am also gonna enjoy those discount funds.
Cheers
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Upgraded boarding can also be purchased in the Southwest app 24 hours prior to departure.
--TheMiddleSeat
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Sorry about your experience. But I think that's an anomaly. And it seems reactionary to take your business elsewhere after a single incident. Keep in mind that you could experience a rude gate agent with any carrier.
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Companion Pass qualifying points are a subset of your total Rapid Rewards points. The CP point count resets every January 1. Your total RR points just keeps growing until you redeem them.
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It is their call. Keep in mind that these inconsistencies happen because all flights are different, and there's certainly information you or I don't and will likely never know. Crew time outs, connections down stream, etc. I totally understand that it's hard not to take these things personally, and it's never fun when you're on the receiving end, but ultimately if your husband had been at the gate before t-10 he would have been able to board.
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10-29-2022
02:44 PM
10-29-2022
02:44 PM
@Momojiggalo wrote:
Glad to hear you had a great experience.
However, because this is a customer forum, it is unlikely the crew will get recognition because of anything you post here.
If you really want the crew to get recognition, then you need to contact SW directly. To do so, click on "contact us" below and proceed.
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This note was included in the email that went out on October 21. I'm guessing nothing will change until then.
--TheMiddleSeat
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10-24-2022
07:41 AM
You were absolutely correct about adding the RR number. I had to change a reservation, added the RR number, and everything showed up.
It's my recollection that previously if you were booking with points and filled in the box with your RR number, the system made you remove it before you could move on. In any event, thank you for solving the problem for me. Now, why didn't any of the Southwest people give me the answer years ago?
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10-20-2022
01:54 PM
1 Love
If you look at your Chase statement, it will be bundled in with other points. However the statement will break it down. My anniv. points just showed up on my last statement:
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10-15-2022
11:40 PM
10-15-2022
11:40 PM
see my response to your other post on the same topic.
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09-08-2022
11:20 PM
Thanks - and sorry, this wasn't intended to be a hijack. I was looking for a conversation about LUV Vouchers and whether they would become flight credits, and just needing more details about how that exchange plays out in the long run. My initial thinking was it is an entirely good thing to do something to create that conversion, but it appears that this isn't always to your advantage if you want to use your funds to pay for others' tickets.
Again, my apologies.
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09-06-2022
12:40 PM
09-06-2022
12:40 PM
Mine said the same thing as yours, they tell me since i booked my vacation at the same time that i signed up they gave me $ 200 statement credit instead of the 40,000 bonus points. It is a scam.
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09-02-2022
07:03 AM
And these days, at Southwest, innovation only comes when it postively affects the bottom line.
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09-02-2022
02:04 AM
09-02-2022
02:04 AM
How can you claim Southwest Airlines delay compensation ? You can file a claim for up to $700 (€600) per person with the aid of AirHelp. We have made it easy for millions of travellers to receive the compensation they are due. We take care of all the paperwork and legal issues for you so you don't have to. you can calling +1-888-366-5231 or by using one of the ways mentioned on the Southwest Airlines Contact page:
https://www.southwest.com/contact-us/contact-us.html
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@sjh518 wrote:
I recently made one reservation for 4 people and was able to use multiple gift cards as the agent said I could use 3 forms of payment PER PERSON. Apparently this is something you can only do with a live agent, not on the website yourself. I was also told this is a recent change made at Southwest
Thanks for the update @sjh518 that's good to know it is possible by calling. I hadn't personally tried it but it seemed like a longshot to type in 12 gift cards online, even if there were four passengers.
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Hi everyone, I've noticed this conversation has gotten heated and need to share a friendly reminder of our Community User Guidelines. I will be closing replies to this thread because the conversation is no longer productive. As a reminder, this is a Customer to Customer support forum, so anyone with feedback following a trip must contact Customer Relations.
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08-02-2022
02:27 PM
I have 2 vouchers. One for 200 and one for 100.
In booking a 275 flight, it only applies $123 or so to my flight on the 200 voucher. The $100 voucher is fully utilized .
Any suggestions ?
I even tried booking different flights and it only let me use the same amount of the $200 one
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07-28-2022
09:28 AM
07-28-2022
09:28 AM
Considering travel funds no longer expire starting today, I fail to see a need to ever convert travel funds to a voucher anymore.
--Jessica
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