07-28-2022
09:28 AM
07-28-2022
09:28 AM
Considering travel funds no longer expire starting today, I fail to see a need to ever convert travel funds to a voucher anymore.
--Jessica
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Thank you! This is super helpful.
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07-26-2022
10:25 AM
07-26-2022
10:25 AM
Yes, if we had been flying from an airport like BWI or another crew base I might have done that, but there is no way I was going to RSW 6+ hours in advance of a flight that was rescheduled for 2AM. I should have trusted my intuition and never gone to the airport at all, in this instance. FWIW, when we left RSW yesterday (on Delta, since SWA had rebooked one of us for Tuesday, 3 days from original departure) I stopped by the SW ticket counter and the friendly agent there tried to look up my record and was as puzzled as me. She was able to refund my points, but agreed I had not been rebooked, despite automated messaging from the airline that claimed otherwise.
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07-14-2022
10:50 AM
07-14-2022
10:50 AM
@parpitt1 wrote:
Wow, I've learned something, thanks for sharing. As an A'-lister I've done the standby flight change multiple times over the years but was unaware I could make a no charge change. The standby thing only works for me when I do not check bags and about 75% of the time I have to check bags to accommodate PPE for work so a no charge same day change would be a win for me.
The same-day change is new this year with the WGA+ fare, it was only standby for earlier flights before this.
Agree with you the new method is great if they let you do it since I like to check bags when traveling with some of the gear.
But my habit under the prior rules was generally to book the latest non-red-eye flight available and then try to confirm a standby at the counter which often worked.
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07-07-2022
04:30 PM
07-07-2022
04:30 PM
Nope, he used the link, and they verified later. I just haven't received them.
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07-01-2022
07:34 PM
1 Love
I feel the same about kids on a flight. Kicking the seat, screaming, crying. Would rather fly with dogs than kids.
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@Kris04 wrote:
Hey guys, I'm a student, high school graduate actually, and this is my first time flying so y'know I'm a bit stressed out. I recently bought this suitcase it's and iFLY hardshell that's rose gold and on the website it says it's a carry-on for flights but I'm not really sure... if someone could let me know if this is a carry-on that would be greatly appreciated. This is what it looks like by the way:
Head to the middle of the plane, the bins are a little smaller on the 737-700's at the front and maybe the back.
I think it would be fine. Wheels out. Or if that doesn't work the worst case would be to slide it in sideways, but please don't do that unless necessary as it takes up two slots.
Should be no issue on a 737-800 or Max as the bins are uniformly larger.
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06-27-2022
02:20 PM
06-27-2022
02:20 PM
@chgoflyer wrote:
Here's a hopefully helpful suggestion: Do as they say, then cancel that flight. You'll then have a credit in the new name. Use this credit along with your other credits to book the travel you need, as all will be under the same name.
Yes, I think they described a perfectly workable method - making the booking under the old name, and changing the name with the normal process won't affect your other current bookings.
Cancel it and you can then use it with the newer funds.
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06-25-2022
08:49 AM
06-25-2022
08:49 AM
@sayazop wrote:
I use the drink coupons because I get them, but would rather have the discounted Wi-Fi.
You could contact SW to make that suggestion.
Click on contact us below to do so.
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06-24-2022
01:14 AM
06-24-2022
01:14 AM
I had the same situation Last Friday Evening. I called the 1-800 number and they told me that I needed to rebook my flight because for some odd reason they had my name two times in the reservation on their system. I was so furious when the error message popped up. But I will say that in regards to the situation I received a LUV Voucher on Monday. The voucher is for me to use for when I am ready to rebook my flight. I just would like to know if anybody has had the same situation that I had. I even tried to view it on my laptop and it still said that there was a system error on my reservation.
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06-23-2022
04:42 PM
06-23-2022
04:42 PM
To be clear, you will have to contact Southwest to request the refund. Upon cancellation the full amount will be converted to travel funds. Once you reach out they'll refund the refundable portion.
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06-22-2022
02:45 PM
Well, it's reasonable to believe that some spam domains are blocked. But my ISP is comcast.net, and so is my wife's. But since I don't get southwest email and she does, it can't be an issue of blocking a domain.
But maybe my e-mail address is being blocked? The last time I checked, it wasn't. But, if that's a possibility, then southwest should notify us that the sending failed due to spam blockage. OR, we should be told WHAT spam blocking website we should check to see if our e-mails are being blocked so that we can take some action to remedy the situation.
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06-20-2022
03:48 PM
06-20-2022
03:48 PM
(First, there's no reason to post the same thing multiple times. This is called spamming and is a violation of the forum rules.)
Presumably you've been contacting Rapid Rewards Shopping (and not Southwest)? If not here's their info: Rapid Rewards Shopping Contact Us
Also, this page provides some good advice regarding how to make sure you always receive your points.
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06-08-2022
08:50 AM
06-08-2022
08:50 AM
Southwest's offer to convert travel funds to RR points was a one time deal -- last year, if memory serves.
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In case it's not obvious from the above posts, anyone can get around the "no taxes/fees" rule on Vouchers by applying them to a booking and immediately cancelling it (refunding the taxes/fees back to the credit card used), then using the resulting Travel Funds to make the final purchase, and Travel Funds have no such restriction.
As noted above, be careful with passenger names as Travel Funds are only usable by the originally named passenger.
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05-29-2022
07:25 AM
05-29-2022
07:25 AM
Government imposed fees are part of the ticket price, so , yes, they would count towards the credit.
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05-25-2022
02:06 PM
05-25-2022
02:06 PM
@Robertt012 wrote:
You can cancel within 24 hours of booking and receive a complete refund. Then rebook and apply the vouchers to the new reservations.
When you apply Travel Funds or Vouchers to a booking, that booking takes on the earliest expiration date of those funds or vouchers.
The same thing happens if you cancel within 24 hours. Your "complete refund" will come in the form of Travel Funds, even if you've used a voucher.
In all cases the expiration date remains the same, so there's no benefit to this suggestion.
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05-07-2022
07:57 PM
05-07-2022
07:57 PM
@JEG wrote:
I agree with the flyer. Southwest changed the flight, and changed its promise. It should make good on this.
You might want to read the OP again. Southwest didn't change anything.
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04-29-2022
08:50 AM
Another reason to always try and book with points. I know conventional wisdom says it's a bad idea to buy points because you pay slightly more, up the upside is that it is 100% refundable. I look at it as travel insurance.
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@vtayeh wrote:
Received a message 4 hrs before my flight that my flight was being delayed 1 hr. So instead of arriving to the airport for the original flight time, I decided to stay at home
I don't mean to be rude - but why on earth would you do this? An hour isn't a huge difference, and things change. It makes no difference if you travel solo or if you have 10 kids. You should always plan to be at the airport for the originally scheduled departure time.
--Jessica
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04-24-2022
11:50 AM
04-24-2022
11:50 AM
@rich1954 wrote:
45% would be the best I have ever seen. If you can buy points for less than 1.5 cents a point it might be worthwhile.
Only if you need to use them right away and you wouldn't have any method of earning them through flights, other travel, shopping, etc.
That's about break-even on the valuations that you can find online for what you can redeem them for, so not horrible but there still might be other ways to earn the points for taking an activity that you were going to do anyway.
But if you need them right now to book something before you could earn them, go ahead.
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04-06-2022
09:16 AM
04-06-2022
09:16 AM
@Loops0404 wrote:
BUT, we found out SW had been emailing this wrong account trying to tell us we had points that were expiring (from canceled COVID trips).
Southwest does not do this.
--Jessica
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04-05-2022
06:26 PM
04-05-2022
06:26 PM
Yes, the A-List function that recognizes you by your phone number (or entering your A-List number) has been down for the last several days.
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@GregoryAllen wrote:
I am AList, spend a lot of money on this card to get this status and stand there in disbelief as most of the time 10-15 people pre-board and most have no trouble boarding, no wheelchairs etc. It is ridiculous the amount of people who claim pre- board status. Physically disabilities aside it is much more prevalent in this airline than others. Today out of St. Louis people with water bottles and workout clothes are pre- boarding. And it is a sham in most cases, all comments about anxiety, dogs, etc. aside.
Apparently you do not understand that Southwest is merely complying with federal law. By law:
!) Southwest CANNOT ask anyone why he/she needs to pre board
2) Southwest MUST allow anyone who claims a need to pre board to do so.
Now I don't pre board, but I do have sciatica. By my disability, I would be allowed to pre board.
I don't need a wheel chair. Sometimes my condition causes me a whole lot of problems. Other times it does not. Lots of people with various disabilities do not need a wheel chair.
If you don't like the law, contact your members of congress and tell them you want to see it changed. Until that happens Southwest IS REQUIRED to follow federal law
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04-03-2022
09:24 PM
04-03-2022
09:24 PM
My Friday 4/1 flight was cancelled, also. I have to apply for the refund? How about the refund should be automatic and immediate. Also, instead of just telling customers they are on their own to book another existing flight - all of which were full or cancelled on Friday, Saturday, and Sunday - how about if Southwest schedules additional flights to accommodate the passengers who are now stuck? It would go very far to keeping your customers satisfied if we received a follow up text or email that says "sorry we cancelled your flight, but we are going to send extra planes on these dates to try and get you to your destination".
The way it is now, I feel like SWA effectively said; "your flight is cancelled you're own your own".
I've been a happy SWA traveller for decades, but this was a very bad experience.
By the way, I got home on Spirit Airlines 24 hours later and I just may consider them before SWA for my next flights.
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04-02-2022
09:42 AM
04-02-2022
09:42 AM
You could be on a black list,or you could be in a country that cannot get to the SW web site. The web site is not available to every one in the world in every country in the world.
Your solutions:
1) Use a VPN .or.
2) Click on "contact us " below to get to Twitter or Facebook .or.
3) Try the SW app chat function.
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03-30-2022
07:01 PM
03-30-2022
07:01 PM
@strgth wrote:
@chgoflyer wrote:
@jksobonya wrote:
My only word of caution is be careful cancelling a flight right now just to pay a different way, because flight prices have generally gone up and you might end up paying more than your original flight price.
--Jessica
FYI: Anytime (and Business select) prices for the same day/flight fluctuate much less than Wanna Get Away -- if at all.
Hmmmm...the summer international flights have increased by at least $60 since February for BS, AT, and WGA.
They can be changed, but they don't fluctuate on a daily basis. I'm sure there has been a bump in the recent time period from the winter.
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@ZevSupport wrote:
Try reaching out to customer service to see if they can assist with this. Only the funds set to expire on April 1 will, not any combined (and later expiring) funds.
This is 100% incorrect. It might be a good idea to edit your post so that misinformation isn't spread.
As noted by others, when you co-mingle funds the earliest expiration date applies to all funds on the reservation. This may change someday, but this is how Southwest has always done it to-date.
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