Southwest Airlines Community

That's so cool!   Blake  ... View more

I'm not expecting them to be medically capable to judge.  Main issue (it appears to me) is the people who are not sitting in a wheel chair that board along with their person needing assistance.  I fly other carriers frequently, and it looks as if the other carriers allow ONE person to board with the person needing assistance. I fly out of Atlanta a lot which means Delta has many flights. I don't see large crowds of people board when "those needing assistance" is announced.  Southwest appears to have a bit of a unique problem and it seems to be getting larger by the day.  ... View more

I caught the logo on Flight Aware when I searched my flight, so I came looking for it on the SWA community Boards.   Well, I know what I am doing on today's flight!  I will "fin" out if watching sharks is more entertaining than crunching numbers or reading research.  It would be great to fly the Bull Shark plane from HOU, and I just wish that I could tele-"fin" ahead to order it.  Kinda silly but I think it is "finny."  Having a fun culture is one of the reasons that I am a big "fin" of Southwest.  Keep on swimming/flying. ... View more

@Majmm, Tough one, and I have been there and did exactly what you did.  Hung out in the aisle as much as possible and tried to (1) pretend I was somewhere else and (2) churn up enough empathy for the oversized person having to sit in the middle.  I would venture a guess that the person in the window seat was bigger than you, so the passenger in the middle seat had to make a choice and chose to encroach more on your space than the other direction.   As for whether that was the proper thing to do, I could not say what is correct.  I just take it one flight at a time.  Everyone has to sit somewhere, so that is why I just deal with the occasional oversized flier to whom I might end up against.  I do prefer being next to a person of size over sitting behind the gas-passing "fart blossom."  But I just mentally deal with that as well and hope that their condition is not permanent.  As an A-lister, I board relatively early, so after seeing a substantial number of people board, I often watch the stream of people, make eye contact and a slight hand gesture to the thin person with no rollerboard luggage who may or may not receive and react to the hint I cast out.  That move has backfired on me when I ended up next to a perfume covered lady who triggered an allergic reaction/runny nose.  She was probably regretting her decision to sit next to me.   Here's hoping your future travels are more pleasant, and the good news is that most of them are fine. ... View more

Great question and I would think the answer is yes.  The fastest way might be to call customer service who can code it on all your flights even if booked over the internet.  1-800-IFLYSWA.   have a great trip! ... View more

I would take that over an August flight out of LGA with no AC any day (another airline). Unfortunately, it is a tough situation; I would rather be cold than be delayed.    As for the flight attendant interaction; that sound very unlike a SW employee. As other have said, I would encourage you to store your thoughts directly with the airline.  ... View more

So glad the passenger was able to get the iPad back thanks to the great crew on that flight!    Thanks for sharing this golden moment! Blake  ... View more

I am very glad you shared the story.  Best wishes and safe travels. ... View more

@rtbarron,  good to know! Her purchase was about three years ago and the carrier was brown, red and yellow, and it looks a little sturdier. They changed the color scheme and the price which is good, especially considering it might be a one time use. ... View more

@DancingDavidE wrote: @TheMiddleSeat wrote:   I was able to find this summary: Starting January 1, Seven Up will replace Sprite and Sprite Zero will be replaced with Canada Dry Lemon Lime sparking water.     This actually sounds good to me.  Not sure why this suddenly floated to the top, but I did enjoy the sparkling water as predicted when I finally had a flight in April.     ... View more

@Beryls,  @DancingDavidE has it right about the official policy.  If you go to Tsa.gov and look under identification, it says age 18 is the age at which identification is required.    However, if the teenager looks close in age to 18, the TSA agent may wonder, so I would recommend bringing a copy of her birth certificate.  It does not actually prove anything but it might put the agent’s mind at ease.  It seems like the opposite of getting “carded” at a bar, that is, instead of proving one is over age 21, one may have to prove they are under age 18.  The certificate copy might save her from a more extensive search that one may get if traveling without an ID or when the name does not exactly match.  No guarantees but I can see how it might be challenging for a TSA agent to guess the age when they are taught to be suspicious to protect the safety of all. ... View more

@pamelamcpeters, That is good news.  Thanks for reporting the find! ... View more

Hey Southwest, pay attention, this kind of feature would be a game changer for my family and I. ... View more

@mialtrujillo wrote: My understanding is that I am not able to change my name on the ticket without buying a whole new ticket and I can’t get through the customer service line. Previous threads have indicated Southwest will change the name if you provide documentation and have some time to wait for the change to happen. I'm curious where you heard you had to buy a new ticket and what problems, besides long hold times, you're having with customer service.    As @CareforNOLA mentions you'll probably be able to fly without a change, but it can be an exercise in patience with TSA.   --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question! ... View more

@Eln1559, No luck at the New Orleans airport.  Hopefully you saw all these FAQs on the SWA website already? https://live.nettracer.aero/southwest-paxview/lostandfound/bagunchecked.do   Good luck and let us know if it is found.  Fingers crossed for you.   ... View more

As they say to salesmen "If you don't ask for the order, you don't have a chance to get the order."   Or in this case, "If you don't ask for the refund, you don't have a chance to get the refund." ... View more

Great story.  Thanks for posting.  And I think that one challenge your class might have in the future is choosing between airlines and NASA if they stay in Houston.  What a nice problem to have, and they are lucky to have you as their teacher! ... View more

I was able to book flights in that date range about 10am. Let us know if yours started working. ... View more

This could be related, the "can't refare a points reservation" error is a known issue, that sadly continues (despite assurances that they are "working on it").    Did you save a screenshot? How do you know that you were charged a different amount? What did the confirmation you received right after booking say? ... View more

Nice summarization.  I wish SWA had a destination in the Smoky Mountain area too. ... View more

Howdy - I know that Southwest doesn't 'own' a program like this, but we have participated as an airline in some programs across the country.   Here is a great site to search and keep up with the updated programs throughout the US:   https://www.thearc.org/wingsforautism   I hope this helps a little bit.  Good luck. ... View more

@chgoflyer wrote: PIT is basically a shopping mall, they needed a way for customers who want to visit a store but aren't flying out could do so. I could see this happening at some other airports that have similar large retail sections. Interesting! I haven't been through PIT. I was going to say MCO but their retail section is actually outside of security, so this wouldn't be needed for that purpose here.   Maybe MSP T1.       ... View more

Southwest has had an "open seating" policy since at least 1976 when I took my first Southwest flight. I'm sorry that you felt mislead, but the open seating policy is not new and is definitely not shady. I encourage you to give Southwest another try and you will see that they are truly better than the competition. To me, an assigned seat on an airline with miserable employees is much less desirable than any seat on a Southwest flight. ... View more

@Rickcronin, You might try writing to customer service rather than calling.  I wonder if you got caught in some sort of phishing web.  Maybe this is not Southwest's issue.  I searched my email and did not get anything about the "probfram."   You should probably watch your RR account for a while/change your password to make sure it does not get cleared out if this was some sort of computer hack issue.   Though I certainly hope it is not . ... View more

Are they within the carry-on luggage size (10 x 16 x 24)?   Also, you are limited to one carry-on and one personal item (like a briefcase or purse), so you cannot add these paintings as carry-on. But you could substitute for the bag if the dimensions are within guidelines and they are bound and packaged together as one item.     Lastly, if they are smaller than 30” by 17”, you could probably bundle them together and buy them an extra seat and buckle them in like a musical instrument.  Definitely call customer service at 1-800-435-9792 and ask first before paying for their own ticket because I am not qualified to definitively answer the question. ... View more

Thank you so much@elijahbrantley! I purchased one of the CARES systems just now-this solves my dilemma-so thank you!!!!    ... View more

I would to use my unused funds to book a new flight for me and wife ... View more

@xxmelissaruiz wrote: I have a question, are we allowed to take our drinks (provided by Southwest) off the plane once it has landed? (By drinks I mean orange juice, hot chocolate, etc. in the case that we didn’t get to finish them during the flight).  Since the policy is to collect all service items, I don't know if Southwest will have a separate policy about drinks since you normally wouldn't have any left.   Speculation that if you have the little clear cup as you deplane the FA will ask you to despit it in the trash bag.   If a soft drink or juice ended up in your personal to-go cup I don't see major objections. Alcohol would be restricted in most places that you can't carry it around, so that is against the rules even in your own cup, or actually you aren't supposed to take the little bottles off either. The FA will prevent this by not giving you the bottle cap instead you get the stir stick in there. ... View more

@stanman505, It takes about two weeks for the car rental points to post from the return date (at least that is the pattern for Hertz and Avis).  So if the rental occured within the last few weeks, you may have to just wait longer.  There are lots of variables (was your Rapid Rewards number in there?  Did you tell the rental car system to apply miles? etc), that I cannot say what happened if it has been longer than two weeks since you turned in the car.  I did not see an answer right away so you may want to call Rapid Rewards or check the Frequently Asked Questions.  https://www.southwest.com/html/customer-service/faqs.html?topic=rapid_rewards ... View more