Southwest Airlines Community

Hi there! I understand how frustrating it can be to experience connection issues with the Southwest app, especially when other apps work fine. If you haven’t found a solution yet, I recommend checking out this guide on Southwest error 500120309 for potential solutions and troubleshooting tips. It might help address the issue you’re encountering. If the problem continues, please ensure you’re using the latest version of the app and consider reaching out to Southwest support for further assistance. Hope this helps! ... View more

Thanks, Taylor! Great list! Count my vote in for Anchorage, Alaska (ANC) because I live in Alaska! However, I know there are many variables in where airlines can fly to and from such as how many gates, contract issues, projected customer numbers, etc. However, it would be awesome even if SW Airlines had a winter season option of ANC to Hilo, Hawaii.   ... View more

Hi! Is this the string of numbers you are referring to? If so, any tricks on how to decode it? 🙂 Thanks so much! [TICKET NUMBER}: NONREF/NONTRANSFERABLE -BG WN ROC WN X/CHI WN SAT58.31WN X/CHI WN ROC147.33USD205.64END ZP ROC5.00MDW5.00SAT5.00MDW5.00 XF ROC4.5MDW4.5SAT4.5MDW4.5 ... View more

Just wanted to chime in here that the “remove the middle name” solution worked for me on a current trip.  When we initially checked in for the outbound segment of our trip my wife got her PreCheck but I did not.  The gate agent wasn’t able to get the issue resolved.   I opened a chat with TSA and they very quickly got back to me and indicated that my name was being incorrectly submitted for validation — what got submitted to them was “<first_name> <middle_name> <middle_name>”, and this clearly doesn’t work.   While traveling I called SWA and the rep instantly noted that my middle name needed to be removed from the ticket, that fixed the issue and my passes were issued with PreCheck status (it unfortunately didn’t help as my origin was international and MCO doesn’t have pre-check for connecting flights, but the tickets seemed valid).   Shout out to Brent at SWA for so quickly recognizing the issue.   This clearly seems like a bug in the reservation system and needs to be addressed. ... View more

They are discontinuing service to Syracuse in Aug 2025. This is the main route we fly to get home for the holidays and summer trips. Any way it might be continued? ... View more

Here we are in 2024 and still having this issue. I use yahoo and get emails like the confirmation for creating this account. But won't get any confirmation emails. The SW help person I spoke with before said it was an issue with Yahoo and had me switch to gmail. But then when they merged two different rapid rewards accounts, it moved it back to Yahoo and now I'm back to not getting emails. Yes - I could swap it to gmail again but I'd prefer to keep all my flight info at one email address. ... View more

skhagger,    I just had your same exact experience with transferring points to a friend. They charged me $450 😂 for transferring 45000 points to a friend. Let me know if you would like to connect outside of a southwest community. There are several people like us that have posted here and who knows how many have not even posted. Although I am not retired, I don't have any extra money as either.    Bea     ... View more

Also, when I saw the other comments, it was a bunch of knuckleheads arguing over something a flight attendent messing up a soda, which can happen with any airline. ... View more

Wouldn't this cause for someone to get bumped if the flight is full? ... View more

Curious how this trip turned out....Were you able to just go to your next gate? ... View more

Just wanna add that in situations like these, it's best to reach out directly to the airline or travel company you booked with. They typically have policies in place for such circumstances. ... View more

It is not really "family boarding".  The process is like this:   When an individual under the age of seven (six and under) is on the flight, you can have UP TO TWO ADULTS board with that individual.   So, for family boarding to activate, you must have an individual under the age of seven.   Since you have two under the age of seven, up to two adults can board per individual under the age of seven. ... View more

Just seeing this, thanks for your response. I meant uncomfortably warm while sitting on the tarmac, not okay, but understandable, but then not cooling the plane off in flight - not acceptable.  Yes, something they need to change overall.  It was not just this flight. The return trip was unfortunately the same.  ... View more

@@TheMiddleSeat   Thank you for the insight. Hometown airport is small and we usually get high A never B when we use early bird.  ... View more

I have the same question. I receive a very specific number if “action based bonus” points of 3,624. This is in addition to the posting of points from my credit card statement that included individual bonuses on internet purchased, Rapid Rewards partner, Southwest Travel. The only thing I think it could be are the 25% bonus on all credit card purchases associated with A-List membership. But I can’t re-calculate the number of bonus points by applying 25% to any number I see on any statement.. But if this isn’t the 25% bonus, I don’t know what ir is. ... View more

Well, it's reasonable to believe that some spam domains are blocked. But my ISP is comcast.net, and so is my wife's. But since I don't get southwest email and she does, it can't be an issue of blocking a domain.   But maybe my e-mail address is being blocked? The last time I checked, it wasn't. But, if that's a possibility, then southwest should notify us that the sending failed due to spam blockage. OR, we should be told WHAT spam blocking website we should check to see if our e-mails are being blocked so that we can take some action to remedy the situation. ... View more

Yes! I have to cancel several times because of the pandemic. You steal 750 dollars from me and my family.  Yes SWA stole my money! What other name can I give. Stealing! Stealing hard worked earned money! YES!  ... View more

@jksobonya wrote: @     I'm making A-List for the first time thanks to the 10 flight credit bonus! Couldn't make it last year, but when they announced it again I was determined to get it! 3 one way flights away ... I'll be there by November!   --Jessica Good going, Jessica! ... View more

So glad your daughter was able to make the flight and glad the crew got your daughters watch that was left behind at security.    Stay safe and i hope you make it though this storm ok.    -Blake ... View more

@KarlaTeer, Concerned about the length?   The maximum size in inches per carryon is 10 x 16 x 24, so as long as the case fits within those dimensions, it should be fine.  You may have to check it if it exceeds that size.  Report back and let us know if it made it as a carryon. ... View more

@spratrat,. So sorry this happened.  An after midnight trip from IAH to HOU will not be fun.  The only good thing is less traffic on the road so hopefully less worry about not having the children in car seats.  The fare from one airport to the other was about $65 via Uber about three years ago (and about $1 per minute).  Plus I always found that catching an Uber or Lyft from IAH was more complicated than I liked, so Hobby was always my airport of choice.  I hope the trek goes well and the children are sleeping.  My child never got sleepy on a plane or in a hired car, no matter how early or late I traveled, so I know you cannot count on that.  My heart goes out to you — it was always hard for me to grasp just how big Houston is in land area.  I agree with you that it doesn’t seem like the two airports should be counted as being in the same city.   ... View more

I empathize because I have learned the exact same lesson, except with a $50 voucher and an additional $200 purchase.  I begrudgingly accepted it and never made the same mistake again.  There are so many other good things about Southwest that this one “hrmmph” moment did not turn me off of the airline.   Sorry that it happened to you.  There are several posts on this forum that warn about it; however, I suspect that, like me, you may not have looked to see that it could happen until it did happen to you. ... View more

@Bill91505 wrote: I am also having the same problem finding a flight to Cancun  Oct. 18 - 25.  It is funny that nobody officially have responded from Southwest about what is going on with the "Wana Get away fares". Wanna get away seats and fares are limited. Keep checking back as seats could open up at any time.    You can also check out the low fare calendar to see if any other dates/prices would work for you. Sometimes being flexible with your travel dates if your able to can save you a lot of money.    - Blake  ... View more

If only there was birthday cake on my flight this evening. I like birthday cake. ... View more

@sgrimes1015 You didn't say where you are trying to go in Florida, but Southwest currently has nonstop flights from PHL to FLL, MCO, and TPA.   --TheMiddleSeat ... View more

Wish they would extend ALL travel funds...created before Dec 2020 specifically for me.... to extend to Dec 2022. ... View more

A person can have a service dog that is trained in a specific task (like leading them if they are blind or sensing an oncoming seizure), but that doesn't mean they help with emotional issues such as severe anxiety. ... View more

This is always a touchy subject, as there are many people out there that love their pets as if they were children, and there are other people who have real mental health issues who truly  need an emotional support animal to get by. The difficulty is trying to understand the difference between the two groups of people. Those who "love" their pets and insist they can control them and that they are loving and wouldn't hurt a fly (etc.) are the problem - they try to bring their animals on board an aircraft and the animals can't be controlled. They aren't real service animals and they should not be allowed to board in my view. We need better policies around what qualifies as an emotional support animal and when/how one can bring an animal on board, because apparently people are getting around current policy and bringing non-emotional support animals on board.    --Jessica ... View more

@M3WAState wrote: I don't disagree that masks are important and I think you're missing my point. As I initially stated, we are compliant in our state. Quickly stopping at a grocery store for a couple of items with a masked child is do able. Masking the child when appropriate and required by our governor's guidelines, generally, isn't a problem. Traveling across the country on long flights is stressful for adult and children alike. The SW policy to kick parents and non-compliant two year olds off the plane is misguided and simply cruel. As parents, we are trying to do the right thing for our children while adhering to flight rules. A little more understanding of that by the airline and its passengers could go a long way.  Cloth and surgical masks do NOT filter out viral particles. Please see my other posts in this discussion. The pores in these masks are simply too large to be able to properly filter out viral particles.    If you're a parent, then PLEASE do not make your child wear a mask, not even "during a quick trip to the grocery store." You do care about their physical and mental development, don't you? Well, we all know that reduced oxygen saturation isn't good for anyone, but this is especially true for the young.    Southwest is actually violating the Air Carrier Access Act by forcing customers to wear masks. All the scientific and medical literature show that wearing masks INCREASES the likelihood of infection. This is even true in the context of hospital operating rooms.    I mean, you're free to wear a mask, but if you care about the health of your children, you would discourage them from doing so.  ... View more