Southwest Airlines Community

Officially, Southwest says they do send an email prior to expiration. For what it's worth, everyone who I've seen complain about losing their points claims they never received any message. My recommendation would be to send multiple messages. It seems like I get multiple expiration warning messages from other carriers with which I have many less miles/points. ... View more

If you're using the term "feature" sarcastically, yes. 😉 ... View more

Thank u for your response. I will try that. ... View more

One minor addition to these two great replies is that travel funds from canceling a Wanna Get Away fare can be used towards future travel, but that travel must be completed within one year of the date that you made the original purchase. If you bought your ticket March 1, 2018 you must complete any travel you want to make with those funds before March 1, 2019.   --TheMiddleSeat ... View more

The same thing happened to me . I applied for the credit card that was going to give me credit $150 for booking. But by the time I got to the payment button I kept getting the error message. I called customer service who transferred me to the credit card company who obviously cannot do anything- it is Southwest’s website that is the problem. i am so disappointed. I hope they are not trying to scam us . Frustrating  ... View more

@tewilli   I'm sorry you had a poor experience    as already mentioned by @dfwskier no airline that I know of would issue a hotel or food voucher because of a weather cancellation. I heard from friends who were in STL that night and the weather was rough enough to flood a baggage claim area. I personally would be glad I was not at that baggage claim when that occurred. Also Sorry the terminal was cold that is controlled by the airport not the airline.   However if you would like to discuss your experience with Southwest directly feel free to reach out to customer relations at 855-234-4654 and they can at least document your complaint to help in future weather related delays    hope your next flight is delay free  Blake  ... View more

We are also hoping to go in Nov this year during Thanksgiving. We fly out of SMF and fares on Alaska and Hawaiin are $1700+ right now, so keeping fingers crossed that an announcement is made and flights start before then.  ... View more

@DancingDavidE wrote: @daryldiebold wrote: I was on delayed flight from Las Vegas to St Louis #WN473. I usually sit all the way in the back. But they cutoff four last rows for their stuff they said. Huh? Didn’t I pay their salary partially. Was the flight pretty empty? I have seen a couple of similar posts where people like sitting in the back (I think we agree that this isn't the most common favorite spot among all travelers) and were blocked from it - if the flight was lightly populated I think the FA like to keep everyone in front of them.    If no passengers in the last few rows, then the FA can sit there instead of the jump seats.     I hand't thought of that. If there weren't many people on board and the rear cargo hold had stuff in it,  It might have been a weight and balance issue, with the crew insuring proper weight balance for the aircraft.  ... View more

Hi.   The website informartion about the events is pretty sparse.  Chase didn't do a very good job of putting it together.   That being said, there appears to be a way of having you input your name, e-mail, and desired city, and presumably Chase will e-mail details to you.    https://www.southwestprioritycard.com   and details of what you could win are here   https://www.doctorofcredit.com/chase-priority-tour-promoting-new-southwest-priority-credit-card-will-visit-10-cities-with-over-200000-in-prizes/   Hope you win something.     ... View more

Well, all you can do is be patient.   Lots of items get returned to their owners, but not all of them.   Hope it works out for you. ... View more

@dswinke   Were you able to get on another flight?    If they rebooked you for several days out I would call back in case an earlier flight opened up from someone else canceling    I would also recommend trying standby at the airport if you didn't make it yet as people miss connections all the time and you could possibly take that seat if there aren't a ton of people ahead of you on the list    hope you made it! Blake  ... View more

Utilize a VPN. If you connect to a US based VPN server any site you access will think you're originating in the US. It also provides an additional layer of security that is nice to have when traveling and connecting to unsecure networks. Most work on a variety of devices (laptop, phone, tablet, etc) and offer free trials or satisfaction guarantees so it's worth giving a try.   --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question! ... View more

@Tswets wrote: Thanks. I do keep the emails. With work and travel, it sure would be easier if I didnt have to pull the old emails. I'd like to be able to make a reservation and simply select "apply unused travel funds" and not have to provide confirmations from the cancelled trips. They know I have them, right?  We agree. As @chgoflyer has noted, Southwest doesn't seem to be headed in that direction to facilitate. They seem happy to offer the travel funds without a change fee, but it is solely on the customer to keep track of them.     ... View more

@Futureceo wrote: Hi- I thought Hawaii service details from CA would be announced 8/7/18...that said, when will schedule be announced?  thanks, can't wait and excited... 🙂   Here's a link that has some info from yesterday's event. Be aware that much of this is speculation at this point. In my opinion, the timeline suggested is very optimistic.   https://beatofhawaii.com/southwest-hawaii-airline-update/comment-page-4/     ... View more

Also, be aware that tickets are non-transferrable, so name changes are not allowed. You can, however, cancel and receive Travel Funds you can use for future travel for a period of one year from the date you originally bought the flight. ... View more

Unfortunately, Southwest has made it harder to track travel funds by repeatedly removing information from confirmation emails (as you've mentioned). There is no "official" reason that I know of... but I'm sure you can guess why they would like less travel funds redeemed. ... View more

Sounds like Chase called the wrong number, and of course the peson who answered had no idea what Chase was talking about.   I don't like doing business with businesses that are difficult to deal with either. That being said, you have to decide whether or not you are so unhappy with Chase that you are willing to cancel your card and give up the points that card would have earned.   Since you've apparently talked with Chase a few times since this process started (with no progess made), a letter to Chase's CEO might do some good. ... View more

@jmcmd wrote: My wife and I booked a flight through Midway to attend an important ceremony.  The tickets were booked months ago using Rapid Rewards points we had, purchased, and transferred.  The flight was to leave 5:50 AM, transfer in Chicago.  At 9:45 PM the night before, we received a text stating our flight leaving Midway was cancelled!  We called to reschedule, were told this was due to the “anticipation of bad weather “. The had no replacement flight to offer us.  We were up the entire night finding two replacement flights using American, at a cost of over $900!  I called customer service and called them on the fact that all incoming and outbound flights through Midway were happening and on time.  I was told that Southwest operates “differently “. And all they could do is refund my points and Early Bird”. This is the third time we have been canceled last minute with no good explanation or compensation.   BEWARE!!! Were you also notified bu email? If you received an email then there should have been some instructions about re-booking alternatives, or when you called in they would have offered replacement flights - it sounds like there may not have been anything open that met your timeline.   Depending where you were headed the flights may have already been full, or if the destination is one with few flights then it could be a day or more before a replacement seat is available which was after your event.   Sorry to hear that you had to use another carrier with last-minute fares, I hope you were able to make your event at least.           ... View more

@dfwskier wrote: @gabrielnunes wrote: I am now in Brazil and I have a flight inside the US in August 17th but I can't access neither the website and the app to check my reservation. Everytime I try to access the website appears the message "Access Denied" Can someone help?? Apparently accessing the Southwest website from outside of the US is an ongoing problem for lots of people.   Have you tried the Southwest app o n your cell? @Twitter or Facebook might also be an alternate method of contact (without an international phone call) - don't send any personal infomration until they @SouthwestAir invite you to direct message them the confirmation number(s).     ... View more

Update: Southwest has graciously assisted me with this dilemma and made things happen to solve the problem. This is why I fly Southwest. You guys are the best! And, thanks for the input from other community members. It was much appreciated. I have learned a valuable lesson.  ... View more

Hi.   Since this is a customer to customer forum, your situation won't be resolved here.   Just contact the company and explain what happened. Details on how to do this are on the top left side of the contact us webpage   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   USPS normally forwards mail for I think 6 months. Did that not happen? ... View more

@TheMiddleSeat wrote: I have seen special TSA screening lines for families, but not for older individuals. Here's TSA's web page regarding 75+ individuals: https://www.tsa.gov/travel/special-procedures/screening-passengers-75-and-older   Give yourself plenty of time to get through security so you don't feel rushed and remember you can always ask for a private screening if you're not comfortable being with the crowds.    --TheMiddleSeat That's true, I have seen this at MDW, although I don't know if I'd call it a dedicated line the same way TSA Pre or A-list Fly By Priority lanes are enforced - it's a sign that says families feel free to go over here and everyone else feel free not to, but do whatever you want. ... View more

@Beachflier1 So glad to hear that your flight went great! Way to tackle those fears!     ... View more

@azwildcat78 wrote: Just a hypothetical, but if I have an "A" boarding pass and somehow arrive at the gate after the A's have boarded, am I allowed to "cut in" ahead of whatever group is boarding?  I'm always pretty early arriving at the gate, but if this were to happen, I wouldn't want to risk the ire of my fellow passengers if I were to breach etiquette;)   If this is a no-go, with which group would I board and where in line? I agree with @dfwskier and @elijahbrantley although I would also maybe wait for a break if possible to minimize the appearance of cutting in - if there are four or five people left in the currently boarding column I'd jump in behind them.   I frequently do this when I'm carrying baby gear and I have an A-20's number - I hang to the back and just go after A-30 so that I don't bump people with all of the bags.   Agree that in a situation where you are late boarding, jump in from the side if you'll be short-circuiting the line, unless if you catch the line at the tail end just jump in the back of it and no one will even know you are out of order.       ... View more

@lipps46 wrote: I really dont need the platitude. I am well aware of the entire scenerio and more. There is much more to this story than what any of you know and it has been escalated above this level. Thank you for responding but do please get all of the information correct before trying to provide a solution.   This forum is customer to customer, so we're not privy to any official discussion you have had with Southwest other than what you describe here yourself. I do hope your issue will be resolved satisfactorily. Let us know how it turns out.         ... View more

Hard to believe you wearn't given some type of voucher for future travel. ... View more

Are there any specific parts of the documents you would like readers to read? ... View more

@Mac1963 great news! Thank you for coming back to this forum to recognize SWA for handling your concern. The outcome is one I was wondering about and hoped for. My experience with SWA is they do care about their passengers, and strive to do the right thing.    Hope you have a great Vacation!  ... View more