Southwest Airlines Community

I wouldn't say I have had this issue "repeatedly", but I have had sporadic issues when I try to change flights and I cannot do it on my own and I have to contact Southwest to have them resolve the issue.    --Jessica ... View more

@TheMiddleSeat wrote: I'm not sure if this will work, but might be worth a try.  Book a cheap trip, something less expensive than the trip you really want, using the travel fund you have, then cancel it.  That should generate a new confirmation number and a new travel fund (would retain the same expiration date) and then you could apply that new, smaller travel fund to the trip you really want.   --TheMiddleSeat That would work. ... View more

Unfortunately I have to report back that at least some of the flights are not stocked with tonic water. They did have the ginger ale and cranberry cocktail, and I'm pretty sure I saw someone order the OJ on my morning flight. ... View more

Check your email and on Southwest.com for a promotional offer - flying one RT to regain your old status.   You might need to go on a joy ride, the timing was in November I believe.     ... View more

@TheMiddleSeat wrote: @bwallet As noted above, hotels booked through the Southwest website are actually booked though hotels.com.  Southwest is just providing a link to their service.    --TheMiddleSeat It's actually a partnership with booking.com 😉    --Jessica ... View more

LOL. Check out your last sentence.   So ironic. Happens to the best of us. 🙂 Have safe travels! ... View more

Just an FYI-posting the same complaint in multiple threads dilutes its impact ... View more

Delays are frequent and rampant since COVID began in 2020. I'm sorry that discourages you from flying Southwest, but Southwest is honestly no different than any other airline in this regard, and IMO, they are one of the best, not the worst.   --Jessica ... View more

@jksobonya wrote: Cancelled flights - they happen. Especially in the middle of a pandemic when few things are guaranteed. It's possible that you can get to your final destination via a different connection path and not wait 2 days, but you'd have to talk to a Southwest rep either at the airport or via one of the contact methods to see what is possible.    --Jessica LOL Funny how you think that a fake pandemic has to do with it and NOT government lockdowns/restrictions ... View more

Rule of thumb with checked bags: never pack anything valuable. Always put valuables in your carryon.    That aside, I'm not sure why Southwest would still take your bags to Buffalo when your flight was cancelled and you were not going on a new flight to Buffalo. Did you get confirmation that your bag made it to Buffalo? Did you file a lost baggage report? You should be able to follow up on the status of your bag with that. More information on lost or damaged bags here:    https://www.southwest.com/faq/lost-damaged-baggage    --Jessica ... View more

I don't know who you'll be flying then, considering all the major airlines are federally mandated to be vaccinated.    ... View more

Okay,  he's right for 2000 points.   The sale is only on larger quantities.   Then they get down to 1.6 cents.   My bad.    And the cost in points you're quoting does not include the taxes,  which is why it seems so cheap.   8000 points is worth about $140. So you may pay $50 in taxes plus the points, or around $200 cash.  Either way it seems cheap and you want to consume the points either way.    The nice thing is further cost reductions go back to the buyer's points,  not to travel funds tied to each traveler.   So there's no risk purchasing now.                ... View more

The posts keep coming because everything keeps changing by the day/week/month. You'd be surprised how many people are convinced that you need a vaccine to fly. This has never been the case, but a lot of people actually think that you need one - when you don't.    @gsking wrote: The question then becomes... when does your vaccine expire?      Mark my words.... it's coming.  I have been trying to get an answer to this for months and have been unable. Sure getting vaccinated and showing your vaccine card to enter an establishment (which I just did last night, thank you city of Philadelphia) is one thing. But what happens in 6 months? 9 months? A year? Will my vaccine card still be valid? Why or why not? Equally important: will I eventually be considered "less vaxxed" because I got J&J vs Pfizer which has a booster option? (Case in point: Look at Israel where now you are only considered "fully vaccinated" if you have 3 shots.)   So many unanswered questions; I don't see how showing your "vax card" in general is a sustainable option as time goes on and dates will surely become an issue. The whole premise needs to be dropped, in my opinion. We functioned just fine until March 2020 without caring about vaccination status at all - it shouldn't matter now. Get your yearly COVID and flu shots if you so desire and have that be the end of it.    --Jessica ... View more

@thieu11 Southwest is not going to extend the expiration date of your travel funds.  After they expire you can send a message asking that they be reinstated as vouchers.  The value of each travel fund will be reduced by $100 each during this process.  You have 6 months after the travel funds expire to request the conversion and then once you get the vouchers they will expire 6 months later.  In the meantime enjoy the $150 voucher you are being sent.   --TheMiddleSeat ... View more

Alcohol hasn't been served since 1 year. Now a days you can get a few drinks Coke, Sprite, Water, and Coffee. I usually love to drink coffee but now a days coffee taste is not good that's why during traveling I prefer to carry my fitness related diet like Apple Cider Vinegar gummies which is all time best then all other drinks. I am totally get rid off these drinks. ... View more

@jksobonya  "The facts" about COVID-19 have been ignored in many cases, particularly the fact that COVID is a mild-to-moderate virus, always has been even before vaccines were introduced, and that most who get it recover. People love to say how infectious COVID is to make you afraid ("It's 10x worse than the flu! Run for the hills!") or how many deaths there are in the United States (or world) to show just how "deadly" it is, but they conveniently ignore how many recover. In the US, the "death count" is around 700K now but almost 45 million have gotten COVID and recovered. Worldwide, over 200 million have recovered compared to just under 5 million deaths. COVID is simply not as deadly as people seem to think it is, but getting through to them is a lost cause. People are obsessed with death when they should be obsessed with recovery; some of these lost causes go as far as to make web sites to spread fear and try to shame unvaccinated people who die of COVID. It's really sickening behavior. There is a special place in you-know-where for those who are so terrified - for no real reason - that they promote unfounded fear to the masses.    Anyway, back to mandates, I will continue to suggest in regards to US COVID deaths alone that had the nursing home "mandates" in NY, PA, OH, and other states not happened at the beginning of the pandemic, our death count would be cut significantly. We failed to protect the at-risk when they needed the most protection, and we are continuing to fail by over-protecting the least at-risk which is children. It really is a shame.   Wow! So much wrong with this reply....I don't have the time or patience to reference the 1000+'s of non-biased publications that contradict every point you make...I respect your right to your opinion, regardless of it's scientific merit..Stay healthy and fly safe! ... View more

I don't think any of us are privy to that kind of information since we are not employees, and I doubt most employees even know that off the top of their heads.    --Jessica ... View more

@Reeseg wrote: What is a travel declaration.  Hello,   Depending on where you are traveling, some states require you to fill out a traveler form. California - Los Angeles specifically - requires this. You can learn more here: https://www.southwest.com/coronavirus/california/    You could be referring to the health declaration that you must agree to when you check in to your Southwest flight. It is a prompt that appears where you must acknowledge that you do not have symptoms of COVID-19 and that you are aware of the face mask policy.   --Jessica ... View more

SW's stated policy is that as long as there is a mask mandate, service will consist of no more than 4 different drinks  plus coffee.   Why? To minimize flight attendant  potential exposure to Covid. ... View more

Delta is offering Beer and wine. ... View more

Shouldn't be a problem, as long as your travel funds are still valid. Depending on when you purchased/cancelled your flight, if you did so between March-Sept 2020 your travel funds should be valid until September 2022, otherwise, they are good from one year when you purchased the flight (not when you intended to fly). As an example, if you purchased your flight in February 2020 and then cancelled it in February 2020, your funds would be valid until February 2021, so they are no longer valid now. If you purchased/cancelled in November, however, they would still be good until November 2021.    --Jessica ... View more

I'll take "this didn't happen" for $100, Alex.   --Jessica ... View more

Normally when changes occur to your flight(s) Southwest sends you an e-mail acknowledging the change and gives you an option to book a different flight free of charge if you do not like the changes; however, the free change must be done shortly after the e-mail is received (72 hours, but I have heard in some cases it may be a bit longer than that).    In my experience, Southwest has e-mailed me almost all the time, but there has been a time or two when they did not and I had to contact them explaining what happened and any change(s) I wanted to make.   --Jessica ... View more

I thought everyone knew that when it comes to our leaders, rules apply to us, not them. That's true no matter the party or the leaning. ... View more

@asinger3 wrote:   Frustrating.  Long time customers right now questioning our loyalty to Southwest.    Lets talk facts:   1) You bought a non refundable ticket right in the middle of the pandemic.   2) You knew or should have known the rules: non refundable and if unused the resultant travel fund expires one year from the purchase date.   3) When you bought the ticket, YOU assumed the risk that you might not be able to take the flight. In return, SW gave you a cheaper fare.   4)The rules don't  say except in case of (insert reason here).  There are no exceptions.   5) No other airline would treat you better than Southwest.   You made a decision to buy a cheap ticket. You could have bought a refundable ticket, but you chose to not do so - right in the middle of the pandemic..  Now you have to live with the consequences of your decision. ... View more

You probably don’t know that, as of today, 56% of US population is injected. A lot of nurses got fired because they refused to be injected. Ask “why”?  ... View more

Southwest does not fly to these destinations, so we aren't going to be of much help here. You might want to find a forum or community for the airlines you are actually flying with 😉    --Jessica ... View more

@seanmundell wrote:   It is misleading. At the top of my Air Reservation Details it says:   A negative COVID-19 PCR test is required prior to travel to avoid mandatory quarantine    Has a big exclamation point!!!       Can you post a screenshot? It's possible that older information in the system hasn't been updated, as things have been changing frequently.   I'd also recommend sending a screenshot to Southwest directly, so that they can address any issue.   Contact Southwest Customer Service  ... View more