Southwest Airlines Community

did you get any help?  same thing just happened to me!  I don't understand why we cant see transitions on the account and cancel them.  I was told mine were used for a gift card but regular support couldn't help me, now i am oh hold for well over an hour trying to talk to someone.   Did you get your points back??? ... View more

Thank you everyone! Great information! ... View more

11 cancellations in one day? Possibly "New Math?" but seriously sorry to hear you had issues and glad to hear your completed your travel safely ... View more

Chrome has remember feature typing  ... View more

Just to reiterate... it's your PHONE populating the calendar from your email.   This is an annoying "feature" which gives you a snapshot of your original itinerary... regardless of whether it is changed by you or southwest.    Better to use the app. ... View more

This is obviously discrimination against skinny people.   We should all boycott SWA immediately.   #SkinnyLivesMatter ... View more

Thanks for sharing firstcallonline, I found a lot of interesting information here. A really good post, very thankful and helpful. ... View more

Sure, you can ignore facts and believe what you would like. Be kind   --TheMiddleSeat ... View more

The ones profiting from this plandemic are the pharmaceutical companies and China. ... View more

This may not be exactly the same as Southwest.com, but on Southwest you go to My Account > Profile > Login & Security. You can edit your Security Questions and Answers there for your standard account. See if there is anything similar on the account you are viewing.    --Jessica ... View more

Hmm... someone doesn't understand travel funds,  and that canceling nonrefundable fares still gives you a year to use them.  By his description,  he'd have PLENTY of opportunity to use the travel funds.   And yet,  he hasn't figured that out?    And what other airline would have a BETTER cancelation policy? None I know of.    Sounds like another fish story to me.  ... View more

@titosmom wrote: I am close to earning A list status and am unsure if i understand the rules correctly.   I have completed 19 of 25 flights but have two round trips booked.   Will i satisfy the requirement (6 segments) or is it only if I fly six individually booked legs? Two round trips would = 4 one way flights, so you would only be at 23 of 25 flights once these flights are completed.   Booking one way flights separately instead of as a "round trip" will be the same amount of flights in the end; however, if you have a longer flight that would normally have a connection, you can book each *connection* separately and then each of those segments would count as 1 flight. Otherwise, your flight with any connection(s) would just be one flight, if that makes sense. This is one way people get to A-List, etc., faster.    --Jessica ... View more

@jksobonya wrote: @     I'm making A-List for the first time thanks to the 10 flight credit bonus! Couldn't make it last year, but when they announced it again I was determined to get it! 3 one way flights away ... I'll be there by November!   --Jessica Good going, Jessica! ... View more

I repeat... no forms are required at Burbank.  It's business as usual.   It was the same at LAX in July.    Nothing to worry about whatsoever.  ... View more

The irony….  I reply from SW… ... View more

Am I crazy, or has the coffee been awful since the return? I used to think the Community was pretty good (if not amazing or anything) for airline coffee, but it tastes rather bad now. I don’t know if they are using old stale grounds from early 2020, or if the water filtration systems got calcified up, or what. Is it possible that they are using some cheapo generic brand due to supply issues, a la the pretzels right now? It’s enough to make me dip into my per diem and/or suffer the lines at the airport. ... View more

@chrisnyc1    LOL!   While you're at it "Blame Canada!" ... View more

@Douglasd wrote:   I’ve worked in customer service and there’s always something that can be done if you actually care about your customers. I’m just letting everyone know - they do not care at all. Be careful purchasing SWA tickets. I will no longer be doing so. Sorry to hear about your mother.   Southwest had a special program that provided extensions for people whose funds were to expired between March 1 and September 9 of 2020. It did not have to do that.   COVID likely affected travel plans for millions of other Southwest customers -- not just your mother. So should the airline make exceptions to the special program for millions of people or just your mother. If just your mother - why? What makes her more special than the millions of others?     ... View more

LUV vouchers are usually issued as compensation because of flight delays they are valid for a year. Other times the voucher could be issued as a way to extend travel funds that type of voucher is valid for 6 months but usually vouchers because of flight issues or baggage issues are valid for a year.  ... View more

You arrived less than 7 hours late and you're making demands?  If you had left the car rental reservation as is you could have still picked it up and kept the same rate.  Since you decided that you needed to rebook it and made a last minute reservation the rate change is on you.   --TheMiddleSeat ... View more

Hopefully it has been claimed! I am always paranoid that I will leave something on the plane when I depart. Knock on wood, it hasn't happened yet.   --Jessica ... View more

So I was able to connect to it and it took me to the SW portal and SW community but other sites like Twitter it didn't work unless I paid for the Wi-Fi. Normally if I'm not connected to the southwest network I won't have access to the in flight portal. In this case I could also see the movies, live tv, flight tracker using this network but never seen the network before this flight.    Maybe if I see it again I'll stay on the plane and let everyone else get off first when we arrive to see if the network vanishes once other customers are gone.  ... View more

You also need to earn all of the required CP qualifying points between January 1 and December 31 of a single year.  Points earned in previous years do not count.  You can check your progress towards earning A-List and Companion Pass in My Account on southwest.com   --TheMiddleSeat ... View more

It's kind of amazing that this was allowed to happen. What happened to the container that the chicken was in? Who thought to put a bunch of raw chicken *through* to baggage claim as-is?!!!? So gross. There's no way that chicken is edible now. Should just have been thrown away. Give the customer a $25 voucher to buy more chicken 😂   --Jessica ... View more

Thanks for sharing!!   --Jessica ... View more

IMO, you should not have been charged. In the event of a cancellation by Southwest and when Southwest rebooks you, you should have the option to make a one time change for free, even if the cancellation happens the day of your flight. Since this happened the day of, you may not have gotten the typical e-mail with the "Your flight has changed" verbiage with the option to change your flight, but in theory you should have been able to make a complimentary change online. I don't think the Southwest agent should have charged you over the phone.   --Jessica ... View more

You complained to them weekly? Maybe you were put on a naughty list 😜.  you can always try sending a message though the website or call customer relations for assistance.  I contacted them a few days  ago and had a response in less than 10min.  -Blake  ... View more

That would be great if Southwest offered another option to get to Jamaica! Hopefully they will offer it in the future. I have been to Jamaica a few times myself and have always enjoyed my stay.    --Jessica ... View more

No.   Go away, troll ... View more