Southwest Airlines Community

My understanding is that the offer you applied for when you signed up for the card is what is applicable for your to earn/redeem, not any future offers, BUT it doesn't always hurt to ask, especially if you spend the 3K in 3 months! Thanks,   --Jessica ... View more

I think this is a good feature for people who want to get points. I hear people complaining about them, but nobody is telling you to do ... View more

How far are u away from companion pass? We took an overnight trip using Southwest hotels last year to gain 7000 points plus had a relaxing night stay away. Do soon though ... View more

Assuming Dec is your only flight or return flight, yes it posts immediately. If Dec 27 was your outgoing flight and Jan 1 or later was your return flight, however, the points would not post until the return flight completes, assuming they are on the same reservation.    --Jessica ... View more

Flying out of MSY into LGB or LAX. I haven't decided yet but most likely Long Beach, CA. ... View more

Most hotels charge an early departure fee. With regards to proof a lot of people make up excuses to cheat a system that’s why they ask for proof the few bad apples messed up stuff for the good ones.  ... View more

I was stranded over night in Denver and it turned out to be SWA's fault (not weather related) and was told that they are all out of hotel vouchers. I had to scramble and find a hotel that offered a shuttle from the airport.  ... View more

If you're an AVIS member and designate airline points rather than Avis points I believe it is 600 Rapid Rewards points on SW per rental regardless of the spend with Avis, usually takes about a week or less to drop into the RR account. ... View more

The Air tran 2 seats aisle were nice ... View more

@floridaguy wrote: The number of grand pianos, riding mowers, outdoor sheds, compact cars and the like that people try to bring on the plane is a serious issue. lol   Seriously though, they do enforce it ... most of the time.   On one of my flights home yesterday a larger woman took the middle seat, shoved a bag barely underneath the seat, and also had a huge throw blanket (still in its packaging, you know the ones) AND a purse.    I sat on the aisle, and it was the first time I realized that the aisle seat on a MAX 8 doesn't have nearly enough room underneath the aisle seat as the middle and window seats do. It's literally 1/2 the size. I had a carry on and also a backpack and both would not fit under the seat in front of me. So I put the backpack underneath the center seat (both would have easily fit underneath the center seat with room to spare), and then this woman comes along with her carryon bag and her giant blanket and purse. Her larger carryon bag barely fit underneath the middle seat (along with my backpack) and the blanket was literally not underneath the seat at all. It was on the floor.    I was CONVINCED that the flight attendants would say something - but they did not.    Our flight was also running over an hour late, so that might have factored in as well.   I remember in the past if my carryon underneath the seat was sticking out *just a little bit* they used to say something. I've learned to bring smaller carryons to compensate.    (I like having items underneath the seat vs above because it's easier to handle.)    --Jessica ... View more

I agree that Southwest needs to get it together and once a gate is assigned, they need to show the FORMER travel destination and route you to the new gate, not just switch destinations.   All of these airports are different and the "announcement" cannot always be heard just outside of the immediate gate area.   for that reason, I suggest you download the Southwest App which will alert you to gate changes.  I would write to the Southwest CEO and demand a full credit for the cost of the flight.   That is their mess to manage, not yours. ... View more

@Momojiggalo wrote:   Glad to hear you had a great experience.   However, because this is a customer forum, it is unlikely the crew will get recognition because of anything you post here.   If you really want the crew to get recognition, then you need to contact SW directly. To do so, click on "contact us" below and proceed.   ... View more

If you sign in to your Rapid Rewards account with a computer you can actually see exactly which "point types" have been counted to your account. The website allows you to "toggle" between all points, tier qualifying points, and Companion pass points. It gives me a better visual understanding. I haven't really been able to do that on the app   Safe travels. ... View more

Thanks - I appreciate the help.  I will follow your suggestion. ... View more

In another post, someone got really upset about preboarding.  The discussion turned very toxic and I reported the hostility.   Southwest came and closed the subject.   I really do not get all of the hostility on this board.  Just because someone preboards? ... View more

 @BarbaraR wrote: My point in posting this is to provide the company an opportunity to defend how they do business ( I have not seen that so far)  No one from Southwest or their partners monitors this Community to respond to your complaints. If you want a response contact Southwest or the other company directly.   --TheMiddleSeat ... View more

Yeah, Southwest goes to great lengths to provide great service and people squabble over preboarding, late flights, and so on.  Let them fly another airline. ... View more

Yes, it is.   This nonsense needs to be addressed.  I am in favor of a lifetime ban on air travel in the US to the offender(s). ... View more

That's what I always told my business peers.  For any meeting, I flew in the night before.  PERIOD   I have watched people stroll in after lunch many, many times when the meeting started at 8:00 AM.  You basically wasted your time if you missed more than half of the day.   Getting people to change is like getting a mountain to speak.     Everyone knows best and everyone is the expert, especially here on this board. ... View more

Thank you for your suggestion.  I contacted More Rewards.  They were very kind and helpful.  Apparently the travel portion of the More Rewards site is down for maintenance.  It has been down for a little over 2 weeks and they do not have a completion date.  The rep gave me the conversion rate for my points.  She then advised me I can search any ARC approved airline for a flight, call them back with the airline, flight numbers, and dates and they could book it for me with points.  She also shared that flights had to be booked no later than 10 days from flight and no earlier than 4 months out.  ... View more

@lldks wrote: I've got 2 questions for the experts - 1). I could swear that when I first logged on today, there was a blurb about TQP now being rewarded for reward flights.  Now I can't find it anymore.  I know that some of these things are "targeted" - has anyone else gotten this and could you explain? There is a blog post about this here: https://community.southwest.com/t5/Blog/Limited-Time-Only-Southwest-Launches-Tier-Status-Acceleration/ba-p/148785   --Jessica ... View more

I guess I am behind, I am on 15.6.1 and I see the option. I'll upgrade and report back if it's still there - may not get to it today.   --Jessica ... View more

@Flymenot wrote:   at least the staff can ask once the plane is boarded hey who wants to come up front and grab one if these seats that were advertised as BUSINESS CLASS,   Southwest does not advertise BUSINESS CLASS seats because it has no BUSINESS CLASS seats on it's planes.   ... View more

I would agree that a better airport code would be used for the Andromeda galaxy.   Thanks for clarifying. ... View more

@jksobonya wrote: This would be nice - I feel like if you are a RR member and your account never relapsed, your entire flight history should be there ... ashame that it's not.   --Jessica I think it is, there just isn't a person you can casually ask to get it.     ... View more

Southwest Vacations - despite the name - is not actually run by Southwest. It's a 3rd party platform that Southwest utilizes for flight/hotel packages. Any issues with Southwest Vacations, you will have to take up with them. Due to the pandemic, etc., I would not be surprised if refunds take longer to process than the time they state (30 days).    I also highly question getting  "partial cash refund." Almost always when there is a change or cancellation with Southwest Vacations and you did *not* purchase their travel protection, you're getting travel credit. If the flight portion of your trip was changed, you could get travel credit with Southwest, *or* an actual refund to your credit card if you booked an Anytime or Business Select fare.    Terms and Conditions here: https://www.southwestvacations.com/general/package-terms-conditions/    --Jessica ... View more

The flights were purchased with points directly through Southwest, so that is definitely not the problem. I should have noted that in my OP given the error message language which I too noticed falsely indicates otherwise. The inability to change/cancel online is why I will probably never buy a Southwest flight through a third party. I made that mistake in 2019 when I used Southwest Vacations not realizing that it was another company. ... View more

I'm not aware that Southwest Hotels (through Booking.com) from Southwest.com ever allowed you to reserve a hotel "with points." I believe you can do this through More Rewards - and you can redeem all kinds of things there like international flights (not on Southwest), gift cards, and more: https://www.southwest.com/rapidrewards/redeem-more-rewards    I believe you have to be a Rapid Rewards Credit Card Holder to access the portal, although the link above says a "Rapid Rewards Member" can redeem rewards there; when I click "Explore Rewards" however the portal says it is down for maintenance.    --Jessica  ... View more

How are you paying normally? Credit card? Is all of your information entered correctly? (You'd be surprised how many times I mistype my CC or the CVV)   --Jessica ... View more