Southwest Airlines Community

Keep in mind your boarding position would have been worse without EarlyBird. Why it continues to be seen as primarily a way to improve your boarding position baffles me, its main purpose is to check you in so you don't have to worry about it. It's perfect for times when you are on vacation or have an early morning flight and you don't want to deal with checking in 24 hours prior to departure. For improving boarding position, upgraded boarding within 24 hours of departure is the way to go.   --TheMiddleSeat ... View more

I had a visit with my friend again, a Captain.  How does he determine if a passenger is drunk or not,...he is not trained to identify a drunk person?  Per my friend the Captain, he goes by watching the person or makes a quick determination,..or he is notified by security.  He just denied another "drunk" a couple of days ago.   After 26 years or so as a commercial pilot, he hasn't been "called on the carpet" yet by his bosses. A couple of other friends of mine who are SW pilots, (I use to fly with them in the Air Force),. they have done the same thing,...no repercussions.  I also know a couple of FAs and, according to them, FAs hate to deal with drunk passengers,...and there are plenty.  ... View more

Loved the way you responded that I don’t have to go through the security check for domestic travel.  ... View more

Since this is a public forum you might edit your post to remove your confirmation number  ... View more

In our culture, people with a disability are viewed equally so give no attention whatsoever to those that might look and judge.  Let them.   If you declare the need to preboard, and someone interferes with that request, they are violating Federal regulations.     I have read The Air Carrier Access Act in its complete detail and know what is in the law.     No one, not the airlines nor another passenger, has the right to ask specific questions about your declaration of a disability.  No one.   Announce yourself as someone needing to preboard and that's all there is.       ... View more

Same Problem!  Am unable to get any help because I don't have my confirmation number and pin and the website will NOT re-email this to me, I have tried a hundred times.  Email support is absolutely worthless and I will NEVER BOOK ANOTHER HOTEL THROUGH SW OR BOOKING.COM.  How can a business be so stinking worthless!!!!!???? ... View more

Once travel is complete you can always send an email to southwest using the contact us link at the bottom of this page and maybe they can issue your a voucher for the troubles today but no guarantee  ... View more

If I wasn’t ALP I think I’d pay the extra $20ish to get A1-15 during peak travel season if going with a group buy 1 upgrade boarding then save seats further back in the plane (row 10 vs row 1 isn’t that different) less people might ask for your seats and one of the first on the plane (after preboarders) is better than you could still be last  ... View more

I stand corrected, my bad. ... View more

@bteach wrote: I don't expect any resolution from this, but a lesson was learned...I had $1200 stolen fromi accidentally placing cash in a checked bag, which was handled by TSA, customer service at check-in, and baggage crew.  It is very frustrating to know that someone is going through your baggage and stealing property, with little recourse to you, the traveler.  From now on, cash is carried on my person.  Be careful out there! We obviously don't know what happened here but one observation is that only one group of these people have the means to see inside of a suitcase without actually opening every bag and looking for little sacks of money.   Many parts of a bag's journey through the airport are out in the open and so it would be much less likely for someone to randomly look for something valuable in there while also getting their job done.   Check-in - that bag is tagged and on the conveyor in seconds, I think we can rule them out unless you specifically mentioned having a bunch of money in the luggage.   But your point is well-taken - don't check valuables which could be lost or stolen.           ... View more

That's great that you had such a good experience.  You may want to write to Southwest directly so they can learn of your great service.  Use the contact us link at the bottom of the page and send a message.   --TheMiddleSeat ... View more

@Smallone wrote: Hi! My family will be going on a cruise out of LA. After the cruise, my son(8 years-old)  will continue on with my sister and her family to Dallas. Now her family has purchased their tickets and paid for early check in. I paid for my son ticket with his travel credit and link their confirmation to his so he is not registered as a unaccompanied minor. Now the question is, do I need to purchase early check in for him to guarantee that he will board with them? If you have four or five adults all in a row, and one kid that has a later position, you can probably have your son line up with them all in line especially if they all have EBCI and he will also have it, hopefully not too far behind.   The numbering gets a little loose when people just get more or less in their position so I wouldn't worry about +/- five positions difference in position.   The operations agent might bounce someone back in line if they are not in the right boarding group though, or I saw someone with a high A-number try to board with their A-1 companion and that didn't fly.   But if they all have B1, 2, 3, 4, 5 and he's standing with them at B10 or B15 it's probably fine.   If not do as @TheMiddleSeat  suggested and have one adult hang back with him until his position while the others hold spots for the two of them.     ... View more

@dfwskier wrote: @floridaguy wrote: Interfering with an individual's rights to be accommodated under the Act. Was she allowed to pre board? @dfwskier we all know how much of a legal expert @floridaguy is, I can't believe you would ever question anything he says about legal matters.  😆😅   --TheMiddleSeat ... View more

The flight attendant didn't do anything wrong.  Yes, the guy was out of line and probably should have been removed from the flight.     However, observing that it does take two people to exchange and escalate a situation is simply an "observation". ... View more

You may want to ask in the alumni community, this community is for customers to discuss with each other and therefore you're probably not likely to get a response here.   --TheMiddleSeat ... View more

At this point I don't see any chance you'll get an exception or credit. As you noted, credits that were unexpired on, or created on or after July 28, 2022 no longer expire. Yours unfortunately did not meet that criteria. You also have missed the previous unwritten policy of allowing travel funds that had been expired for less than 6 months be reinstated as vouchers. Now that you're past that there's really no precedence for what you are asking for. I know it's not what you want to hear, but it's most likely what Southwest will continue to tell you. You've called so the only other suggestion would be to write. Use the contact us link at the bottom of this page and send a message with all your details. Good luck   --TheMiddleSeat ... View more

@floridaguy wrote: Going to Southwest's own web site, here is there exit row guidelines.  No mention of anyone being too old.     https://www.southwest.com/help/day-of-travel/emergency-exit-seating-requirements Yes, that was acknowledged in the very first response to the OP. What created the additional discussion was your incorrect assertion that Southwest was violating some non-existent federal law.    --TheMiddleSeat ... View more

You raise a good issue and have definitely shined a spotlight on the limited thought that went into that job posting.   Growing up in Ohio, I am familiar with the area where Ohio, West Virginia and Pennsylvania all converge.  In fact, when I fly to Ohio to visit my parents, I fly into PIT and drive over.   You, someone who is say 45 minutes from the airport is denied but someone in Scranton PA at the other end of the state gets through the process.     I would recommend that you construct a well written letter to Southwest's Lindsey Lang - VP, People at Southwest Airlines and express your concerns.   They may wish to reword their postings to indicate that you must reside within 40 miles of the airport, or something that gives a radius, rather than a state. ... View more

No current job posting, but the last one I saw, didn’t mention anything about it. However, I’ve seen others mention it, who’ve applied for the position last year. I’ve heard mixed things. And obviously if was listed in the posting, I wouldn’t create a post and ask. Thanks ... View more

Please excuse @floridaguy for being less than helpful, that's just how he is. In an attempt to actually be helpful and answer your question I would suggest you look on SWA Life as you'll have more employees there. This Community is primarily a customer to customer forum.   --TheMiddleSeat ... View more

@Dlpecora wrote: For some reason I’m not getting my Rapid Rewards for flights automatically anymore. I also can’t find where to enter my flight to get my rewards. I googled it and went to my profile and I can’t find anything. I emailed southwest and it has to be elevated to another person or whatever. I’m so frustrated.  But also to follow up on this - there seems to be a problem with your reservations not having your RR# entered correctly, or name mismatch is causing it not to go automatically, hopefully you can figure out what isn't matching or something in how the tickets are being booked is not making the RR# populate through.     ... View more

So one flight delay/cancellation and that’s your last straw after 10 years?? Good luck with the other guys they delay and cancel flights as well but you will most likely have to layover somewhere to get from SNA to SJC enjoy the long travel days ahead  ... View more

re: as an exit row seat  occupant ..   He would have to certify that he is physically capable of helping to evacuate the plane -- if needed... ... View more

Got it. Thanks! Of course it seemed too good to be true, to be spendable. ... View more

I also have not received the Hyperwallet email. I received the customer ID from Southwest on 1/27/23. I've followed up multiple times by phone, Twitter, and now attempting this. My case was approved but Southwest gave Hyperwallet a bad email address for me. I don't understand how Southwest can send the Cusotmer ID to the correct email address but then give Hyperwallet a bad email address. I've called Hyperwallet and they will not fix until they hear from Southwest. I was on a 3-way call with Southwest and Hyperwallet and they will not fix until they got something in writing from Southwest to correct the email address. It is so frustrating!!! The incident happened on 12/28 and I still have not been reimbursed.  ... View more

Thanks for clearing my mind, if I still want to know more, I will message here. ... View more

Airports typically have signage and announcements to guide passengers to their connecting flights. Your 14-year-old should look for signs indicating the gate or terminal of his connecting flight and follow them. If he needs assistance, he can ask any airport staff member or go to a customer service desk for help. It's also a good idea to make sure he knows the airline, flight number, and departure time of his connecting flight in case he needs to ask for assistance. As for the number of workers at the airport at that time of day, it may depend on the airport and the day of the week. However, most airports have staff available 24/7 to assist passengers. In terms of tips, you can advise your 14-year-old to give himself plenty of time to get to his gate, stay aware of his surroundings, and avoid leaving his belongings unattended. It may also be helpful to remind him to carry a charged phone with important numbers programmed in, including yours and the airline's customer service number.   ... View more

If I were you, I will simply close my credit card so that no one can use it. This is the first thing I do.  ... View more

It depends on the recruiter. I applied to be a ramper at MDW while I was living in Portland, OR. I still got an interview and got hired.  ... View more