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03-15-2023
05:00 PM
03-15-2023
05:00 PM
My Aunt received the same email after contacting SW several times either via phone or the Contact Us option. She finally received her points after establishing a Twitter account, following Southwest Airlines, and then sending them a Direct Message (DM) with all of her information (case number, flight number, confirmation number, RR #). DO NOT reply to their posts but instead send a direct message (that will ensure that you are not giving out personal info to the Twitter world). It worked for her (and I've read where it has worked for others). Try it. You have only 16 more days to claim.
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03-15-2023
12:09 PM
03-15-2023
12:09 PM
@KevinJegley wrote:
After how long you got your refund back?
After I said send to Venmo it arrived in 10min
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03-15-2023
09:48 AM
The absolute least you could spend, forgoing any bonuses for now, would be if you bought $9,643 worth of business select fares. Then you get 1 point per dollar, extra 1 point per dollar on Southwest.com, and 12x points for business select.
If you only buy WGA fares then that 12x turns into 6x, the total will be $16,875.
Now obviously you probably will be using the card on other expenses besides just airfare, so you can balance that out for each $1 spend on other things you would reduce the airfare spend.
If you didn't fly at all (why would you want companion pass then?) then it would literally be $135,000, so out of reach for many of us unless there are business expenses involved.
A reasonable split is probably going to be somewhere around 1/3 airfare and 2/3 spending up to 2/3 airfare and 1/3 spending - somewhere in that range.
However there are some bonuses available, maybe you are even on a sign-up bonus that might be tens of thousands of the points.
And keep an eye out for promotional offers - last year I caught a 2x offer on airfare that really added up.
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03-15-2023
09:41 AM
03-15-2023
09:41 AM
@TheMiddleSeat wrote:
@DancingDavidE wrote
Last, book the companion since you might use up the last two spots in the current fare bracket with the kids and then if you did that in reverse with the companion ticket the points value for the kids might be higher.
This is an awesome tip! I recently ran into a similar situation... price on a trip I had booked went down so I canceled my companion's reservation so I could rebook my reservation at the lower price. When I canceled the companion the fare dropped even more as it freed up a fare in the lower priced bucket.
That's awesome! A neat little treasure hunt there.
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03-14-2023
02:35 PM
03-14-2023
02:35 PM
@floridaguy wrote:
Then what is the extra fee all about?
It covers frivolous lswsuits from Florida
ROFLMBFAO
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03-14-2023
11:59 AM
I’m A16 99% of the time and this doesn’t bother me at all because preboards can’t sit in the exit row, my preference. Of course, those exit row seats are also occasionally gone by the time I get on-board by the Biz Select folks, but oh well, I still always get an aisle or window (whatever I feel like that day) up front, which would’ve been pretty unlikely with a last-minute-ish booking on other airlines.
I mean, it is what it is. There is always zero guarantee you will get your absolute singular preferred seat or row anywhere, even when booking with airlines with assigned seating. I’m at peace with it as a Wanna Get Away frequent flier.
THAT ALL SAID, you’ve definitely a right to get cheesed as a Biz Select payer. It is indeed a total farce sometimes.
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03-14-2023
10:43 AM
03-14-2023
10:43 AM
@dfwskier wrote:
Well, that is not always true. There are times when more than 45 A_Listers buy tickets on flights (assuming none bought BS fares ). When that happens, some of those A-Listers will get B boarding positions.
And can board at A61.
--TheMiddleSeat
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03-13-2023
03:27 PM
03-13-2023
03:27 PM
Then call the Myrtle Beach airport and report that you heard that someone poured a drink.
I bet that the call out the National Guard.
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03-13-2023
07:45 AM
1 Love
@floridaguy wrote:
That's hardly the point.
What's hardly the point:
1) That he got a better boarding position than everyone that bought EB after he did .or,
2) He got a better boarding position than everyone that checked him/her self in
That is the point . the OP paid for EB to get a better boarding position and that IS what he got (See I can do color too). The OP got what he paid for.
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03-10-2023
08:17 PM
1 Love
Hi everyone. I thought this was happening to me too but just figured out what I was missing. Maybe this will help some of you.
Example:
Base Fare $196.53
Business Select multiplier of 12pts/$
= 2,358 points into my A-List qualifying bank
= 2,358 points into my Companion Pass bank
AND because I’m currently A-List preferred I get the 100% bonus, so I get 2,358 x 2 = 4,716 deposited into my Rapid Rewards bank
So, I thought they were splitting my points too but I just was not accustomed to getting the 100% extra in RR due to current preferred status.
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Yes to every question you asked.
As long as the Companion Pass holder has a "paid" ticket they can add a companion to the flight. "Paid" includes reservations made with points, gift cards, vouchers, travel credits, and credit card. You will need to pay the taxes for the companion's fare and it can be paid with almost all the previously mentioned payment methods (no points and not 100% sure about vouchers).
The companion is always a separate reservation/transaction so don't worry about that when considering mixing of payment methods for other travelers. You cannot mix points with any other payment method so as long as you are mixing gift card, voucher, travel credit, credit card you can book all those in one reservation with a maximum 3 different payment methods. I would suggest booking one-way trips to break up the costs and reduce the number of payment methods you will need to use on the reservation.
Finally, yes you can edit your posts. Click the gear icon in the upper right corner of your post and select edit.
Hope I got all the questions
--TheMiddleSeat
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03-10-2023
12:11 PM
03-10-2023
12:11 PM
@Anniechadwick wrote:
@TheMiddleSeat you may be right. Frustrated though because it’s not just about advertising- it’s the partnership where points are offered, etc. If SWA chooses to so closely align with this group. they need to be accountable for how they treat their customers who are purchasing based on their trust in SWA.
I disagree, I don't see it as an endorsement, but rather the best financial agreement for Southwest. Points are offered for lots of things, including eating at my local Jack in the Box, and I don't see any responsibility on Southwest to ensure I have a good meal.
At least we agree booking.com is not a good place to book hotels.
--TheMiddleSeat
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I don't have the citation handy but I'm sure I've seen it somewhere that wheels are excluded from the 62" measurement.
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03-10-2023
10:32 AM
Same here! Our baggage was delayed for 10 days and I sent a reimbursement in on January 1st, 2023 for 3 people. I have called twice and have been given the run-around about they have a company looking at each individual receipt for approval and that I will have to be patient as they are overwhelmed. It's been almost 2 1/2 months since I submitted my claim Southwest! I was told both times that my case would be "escalated" and I have heard absolutely nothing. At this point, everyone else in my situation should not only be receiving the amount they claimed, but an additional interest amount. Come on SW, how would you feel about having to spend a decent amount of unexpected money, at Christmas, and not receiving ant
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03-10-2023
09:45 AM
03-10-2023
09:45 AM
Duplicate post:
https://community.southwest.com/t5/Travel-Policies/Avoid-Southwest-Hotel-booking-system/m-p/156314/highlight/true#M20831
--TheMiddleSeat
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03-10-2023
08:22 AM
03-10-2023
08:22 AM
New here lol. Posted in the wrong spot and wasn’t sure how to delete. 😣😊
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@DancingDavidE wrote:
@Beth1275591 wrote:
Are you only waiting on the 25,000 points or did you have other expenses?
I don't think you will get anywhere with the DOT about the points since those are separate from the incurred costs. However if you have expenses that should be refunded in cash and haven't been, then that's a different story.
This 100%. The points were a gesture of goodwill. While it is unfortunate that you did not receive them, there is no obligation to provide them to you. There's not enough information in your post to make a judgment as to whether you should have received them or not. Several people have mentioned having luck contacting Southwest via Facebook so you might try that route. You will want to be much clearer about what exactly you are looking for and provide specific information about your flights.
--TheMiddleSeat
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03-09-2023
06:18 PM
@TheMiddleSeat wrote:
Is putting a reservation on hold an actual thing Southwest does? I know other airlines let you lock in a fare, but you have to pay to do it. I've never heard of an official policy that Southwest will hold a fare. Anyone have any actual experience with it? I can't recall in the years of being here in the Community reading about Southwest holding a fare.
--TheMiddleSeat
I’ve held a seat before but was told the fare is not locked in just that the flight won’t sell out
i did this before Covid a couple times but my fare never increased as I usually booked the ticket just a couple hours later
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03-09-2023
06:16 PM
03-09-2023
06:16 PM
Both my mom and I received our emails from hyperwallet the next day after getting the customer ID
you might try searching again in all email folders
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03-09-2023
09:17 AM
@CupCrusher40 wrote:
paypal per transaction for 2 total? means 2 flight credits is 4 invalid?
Three flight credits is also okay if the total value of the flight credits is more than the cost of the desired tickets.
If the three flight credits aren't enough to cover it then you'd need a fourth option to top off the cost, but only three are allowed, so typically the third method might be PayPay, credit card, etc. some method to cover the remaining balance.
My best workaround here is to book one-ways, then you can use three different methods each way.
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03-08-2023
05:35 PM
Please know you are not alone. My experience was eerily similar to yours. I can’t write it all here because it makes me so upset thinking about it. Now It’s Wednesday March 8th. Still no refund for expenses. Received an email from southwest on January 19 with the amount, customer ID and a note telling me to be on the lookout for an email from hyper wallet. I checked my email and spam for the next two weeks and never received an email. Then, what seems like a million more phone calls and explanations, my case has now been accelerated and was told today that someone is working on it. This is like rubbing salt in a wound. I just want to be done.
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03-08-2023
03:29 PM
03-08-2023
03:29 PM
@bbland wrote:
I'm trying to get a status match with Delta. They require a physical or digital membership card. Anyone know where to get one? I've been A-List Preferred and Companion Pass for years, but don't remember the last time I got a card. Anyone had luck completing the status match without a membership card?
Due to a trip beyond the continent I recently had the need to status match on United and they were able to use a screenshot of the RR page.
Unfortunately it came through as Silver and then shortly after I made ALP which would have been Gold for them, dang!
So anyway TL;DR: yes, but not with Delta.
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I’m just glad I have A List for these time change days because it messes with my brain
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03-07-2023
02:29 PM
03-07-2023
02:29 PM
@e112528 wrote:
What is the station you are using?
I haven't ever brought skis or golf clubs on a flight but this form seems to be pre-dating the electronic terms that you sign by checking an oversize item.
Which airport is having a lot of traffic for both golf and skiing? RNO or DEN?
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03-07-2023
02:08 PM
03-07-2023
02:08 PM
I await those changes with great anticipation!
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03-07-2023
01:58 PM
03-07-2023
01:58 PM
@civic3910 wrote:
Been very loyal to Southwest for 20 years. Impossible to book on their website just keep getting that same error. I can book on the app, but it's not always convenient to. I've escalated with Southwest multiple times, but they never reach back out to solve the issue. Cookies cleared multiple times, multiple browsers attempted, different internet connections. Doesn't matter. Unfortunately it's pushing me to book with other airlines.
Can you try opening a private browser window?
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03-06-2023
11:29 PM
03-06-2023
11:29 PM
Thanks! This helps out so much. There is a transfer in ATL, so it would be maybe an extra $80-$100, but I'd still be saving at least $300-$400 overall, so I'd say it would be worth it.
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03-06-2023
02:11 PM
My real hope here that SWA actual took notice and put into place mechanisms to protect their consumers and provide me with a little hope in big business.
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Flightaware is my go to as well, it provides realtime comfort of mind on the planned plane's arrival or delay etc..
You can even follow Elon Musk's plane if you want😉
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03-06-2023
10:49 AM
But I appreciate your perspective and am once again reminded why I stay off of social media. I did look for another way to get my question answered but was directed here. 😎
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