Southwest Airlines Community

I only use Alamo and my points are deposited the next day after a I return the rental.  Check your rental recept and see if you were charged the frequent flyer surcharge... ... View more

Hi @jordantaylor,   First, congratulations on your baby!    You don't need to anything special beforehand. When you get to the airport, make sure to visit the ticket counter and advice a Customer Service Agent that you are traveling with a lap child. Make sure you bring a copy of the birth certificate or shot record for proof the date of birth. (This is always required, even for newborn).    Our Customer Service Agents will get you all set up, and you'll be good to go. We look forward to welcoming your family onboard.    ... View more

Hi @vitalanne, Apologies for the inconvenience. This most often happens when a Customer attempts to check in less than hour before the scheduled departure time. When that happens, the system will require you to get a boarding pass at the gate. If there was more than one person on your reservation, the system also would not have allowed you to get a mobile boarding pass, so that's another possibility. ... View more

Hi @thesummas, Yes, this will likely be an issue when you are going through the TSA check point. Reach out to our Customer Relations Department for assistance with correcting the name on your reservation. You can reach them on Twitter (@SouthwestAir) or on the phone at 1-855-234-4654. ... View more

Hi @RodneyBruce, While it's possible that there are Customer Service Agents who might make an exception and check the bags at no extra charge, you shouldn't count on it. The bags are technically larger than 62", so the expectation would be that these will incur the oversized bag fee. ... View more

Hi @Nolagirl13, Southwest will accept the first two checked bags for free provided that the bags do not exceed 50 lbs and 62 inches (L+W+H). Sounds like this bag will be just fine. ... View more

Hi @jlp0618,   You do not have to put your booster seat in a bag to check it. Happy traveling!   ... View more

Hi @sleeper692,   Before responding to this question, I reached out to our Customer Advocacy Department, which is a specialized group of folks who handle questions, concerns, and information surrounding disabilities. The information above was supplied by a Representative from that group. Since a kennel is not a medical assistive device, it is subject to standard bag regulations. Of course, if you have any follow up questions, I'm glad to help!    ... View more

Hi @mrobertsstl,   Customers have the ability to use their travel funds up to one year from the original date of purchase. If the funds expire, we are sometimes able to make an exception where we offer a Southwest LUV Voucher in the amount of the funds - less $100 - that can be used for an additional six months.    ... View more

I looked at this option, and the prices are great  -- but for us to get to MIA or FLL it's a crazy price...  We'll end up flying Delta I'm sure because I won't chance waiting for Southwest to make decisions. ... View more

Yes, all boarding passes that you need will be assigned!   ... View more

Hi @stacey1410 and @mbohs,   Please contact our Customer Relations Department at 1-855-234-4654 to speak with one of our Customer Representatives. They'll be able to pull up your account and verify that you met all the Terms and Conditions of the promotion.    ... View more

Sadly, no.  It's a benefit reserved for A-List Preferred.  On years I don't qualify for preferred I do miss it.  In-flight wifi is one of the most amazing inventions of the 21st century. ... View more

I need to find my FULL account number, not just the shortened 6-digit version ... View more

Hi, my name is Elidia Avila, on may 13–17 I traveled from LA to San Francisco in Flight VX1935, and I forgot my favorite book in the front bag seat. 100 ANOS DE SOLEDAD BY GABRIEL GARCIA MARQUEZ.  This book is very important to me, so PLEASE, PLEASE find it, it will be very appreciated. <My adress is…  ELIDIA AVILA                              13 MEADOW GLEN                             BROWNSVILLE, TX 78521 Thanks in advance. ... View more

2Sweetbj: Wow. You really don't get it do you? Clearly you DON'T need to rethink with whom you travel with these days, because if you truly traveled often, you wouldn't be complaining about a petty issue and a small amount of change--$28.01 down to the penny (You'll spend more than that on lunch at the airport.) because you would already know no other airline would ever offer you as much. Southwest Air is the most generous airline, yet you complain? Go ahead and find another airline that is as flexible, offers 2 FREE checked bags, free carry-ons, has open seating, has an easy-to-navigate website where you easily see what is available to book and can package your own best "round trip" flights, easily allows customers to watch fares and get credits by rebooking, is fun and friendly during a flight, and whose cocktail napkins make you smile as much as theirs do.  Regardless of "there" (their) systems "gliche" (glitch), they are not holding your "OWN" money. Even if it was their fault, they make the rules, and I consider them more than fair to the customer. They are generously offering you a credit of the price difference (think of it as a "coupon") for a future flight to compensate you because you decided to change your flight for whatever reason and the price was lower than what you originally paid. No one is holding your cash. They are just being NICE to offer a credit without even asking you to pay a change fee like most other airlines (+$200 per ticket). As far as your traveling one day after the expiration date--why didn't you travel the day prior or even earlier? They gave you a YEAR and they fly 365 days a year! That's more than fair. So sick of greedy people.    ... View more

I agree with the original post. It is difficult to book international travel. For example, if I want to travel from Tucson to Cabo San Lucas (which I have done before), the search says I can't do it. But, if I figure out when I can fly to Orange County airport, then figure out if I would be arriving in time for a departure to Cabo, and then do the reverse, then I can book 2 separate flights. This is way too time consuming and confusing. Southwest should show me the options that work and let me book them all at once.  ... View more

Hi @melissamorgan1,   According to the TSA:   In the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening. You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process. TSA recommends you to arrive at least two hours in advance of your flight time to allow ample time for security screening and boarding the aircraft.   You can learn more by visiting their website here.  ... View more

I just started buying the earlybird checkin. I love it, at my age, the more I can simplify my plans especially for travel enjoyment, is most important!  Airports are becoming more scary every day, I feel very comfortable with SW airlines, I read to see what steps to take, SW narrative is easy to follow.  Keep up the good works! Thanks SW, I'm looking forward to flying continuously with you! ... View more

Hi @quizman1,   The Southwest Airlines Community is not one of our complaint resolution channels, but if you will send me your confirmation number and contact information in a private message, I will make sure you are connected with one of our Customer Service Representatives. We'd like to talk with you and take a closer look at the situation. As you can imagine, we always want our Customers to enjoy the time they spend with us, and we are deeply sorry if we missed the mark.      ... View more

You can also add them by calling the reservations line (or A-list number if applicable) after booking if you like to have it done before arrival at the airport. Tell them over the phone the name and birthday.   You'd still need to bring the birth certificate for verification.   The main point is that you can't do this online in advance, you have to either call ahead, or do it when you arrive at the airport. ... View more

WOW! I did not know the differences! I will look into the A-List. Thank you so much for the clarification! ... View more

Hi @Loguema,   Check out this link for information about the Texas Department  of Public Safety and compliance with the REAL ID Act.    ... View more

@Jengre wrote: In February i had a promotion that put me on A-list my question is I bought a ticket for travel in July and it said i had A-list boarding so i didn’t need to buy early bird check in but now the promotion is over and i bought a ticket for late May that i had to buy early bird check in Am i really going to have a-list for my trip in July because of when i bought my ticket? If the promotion was a challenge, where you were given A-List temporarily and could have maintained it by meeting certain criteria, but you did not meet that criteria, then no, you will not have A-List going forward.  ... View more

Thank you for the timely response. FYI - the 6-8 weeks to post is relatively long compared to the industry... I'm trying to work my way to A-List as fast as possible!   THank you! ... View more

Will that be one of the things that will get fixed with the new reservation system? It would be nice to be able to book every possible connection on your website 🙂 ... View more

Hi @Shawntel13,   Have you reached out to our Customer Relations Department? You can contact them at 1-855-234-4654. The Southwest Airlines Community is not one of our complaint resolution channels, but we'd really like the opportunity to speak with you. Nobody likes to have vacation plans changed at the last minute, and I'm sorry that you were put in an inconvenient situation.      ... View more