06-12-2022
11:10 PM
06-12-2022
11:10 PM
If you are looking on the website sometimes it will show your old flight on your upcoming trips until you actually click to view that trip (weird and confusing I know) I would try pulling up the reservation with the confirmation number to verify the flight you are actually booked on. you can also call southwest to reconfirm your flight 800-435-9792 (hold times may be long)
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06-12-2022
01:56 PM
06-12-2022
01:56 PM
@bec102896 wrote:
Are they 2 separate reservations or is your connection really what they call a direct flight where you stop somewhere but don’t change planes?
if it is a flight that stops and you don’t change planes you wouldn’t have a 2nd boarding pass
I doesn't sound like a connection. He said he arrives one day, but the second flight is the next day.
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No account is required to check in for a flight. You can go on the app or website and click the option for check in you enter your confirmation number and a name on the reservation and once you click check in everyone on your reservation will be checked in
be sure to check in at exactly 24 hours before your flight to get the best boarding position since it’s open seating once onboard and the earlier you check in the better chance of avoiding the middle seat
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Very nice of them to waive the fee right now so people can use the funds at full value.
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06-10-2022
03:18 PM
06-10-2022
03:18 PM
You can make the same day confirmed change starting at midnight the day of departure by phone.
I tried the same day change at the airport a week ago and unfortunately not all agents seem to understand the change yet they tried telling me only WGA+ Fares get same day change they didn’t realize it didn’t matter fare type for AL or ALP customers it took 2 supervisors to get my change at the airport so personally I would do the phone method until they get more used to things at the airport as it was a cluster when I flew out of SRQ
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06-10-2022
03:40 AM
Yeah, we did. I even showed them my clothes. They said that this was not something SWA was responsible for since it was probably packed wrong and not the fault of their baggage handlers.
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06-09-2022
01:04 PM
You were correct. When I finally got someone from SW on the line, she told me the flight that they had changed us to does not exist. She put us back on our original flight schedule. She said that sometimes it is a computer generated change. Makes no sense to me. She said if I had not recontacted them we would have gotten to the airport with no flight scheduled.
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@Matt4202 wrote:
8675309 is the voucher number
Is the passenger named Jenny?
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My LG phone had the same issue (before LG crashed) my phone was no longer supported. They quit supporting certain android versions.
the best bet is to use the mobile site on southwest.com
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I gave one out this last weekend too. Fantastic, personable FA, Mark, who was just too good to pass up with at least a hopeful effort that the Kick Tail token in my carry on bag still carried any value. I will likely still send in a message to SWA because he was just that good. It just felt funny handing over a Kick Tail ticket that seemed archaic and maybe not actually valuable.
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Thank you very much for this reply. Appreciate it!
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05-28-2022
05:50 PM
1 Love
I've been an A-Lister for about 7 years and did also use to get the card. I know it is a to each their own, but I never carried the card with me, and was never asked for it. Much like was mentioned, attendant would look at the next in line and ask, "are you AList or business preferred? I don't think I've ever seen anyone say no, nor have I ever seen somebody moved out of the line for not being one. But honestly, I guess it comes down to who the ticket attendant is, some may enforce it, some may not. What I may mention, this is as recently as 2 weekends ago, in SWA home hub, there was no ALIST line anywhere, and I was even more amazed to see there was no TSA bypass there either.
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05-27-2022
09:06 PM
05-27-2022
09:06 PM
@gsking wrote:
No honest person would give up their companion pass due to a stinky toilet.
Therefore, I guarantee this is a fake post and the poster will never return.
That's a good point. Even if it was all through one of those bonuses and they had never flown before no one would walk away from it like that.
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Maybe at a minimum they can issue you a luv voucher for the cost of EB check in if not a refund this situation reminds me of the 1st year I earned a list I bought EB for the return when I would have been A List unnecessarily I reached out and they refunded me (6 years a go)
IMO your request is reasonable and I think it’s worth sending an email or social media message to SW. worse case they reject your request
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05-25-2022
10:07 PM
05-25-2022
10:07 PM
@Freefallin44 wrote:
Let me know if you are able to get a replacement voucher. I just discovered my email voucher is missing and it’s been in my inbox almost a year
Are you sure it was a year expiration? Some vouchers are six month expiration.
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05-23-2022
09:54 PM
05-23-2022
09:54 PM
The more carriers per route the cheaper the airfare.
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05-23-2022
01:14 PM
"Since I’m over corporate travel I’ll make sure we don’t renew with southwest!!!!! "
Now THAT'S funny.
Call your Corporate SWA rep and they should be able to fix it. You have one of those right?
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05-20-2022
02:29 PM
@KelbyTansey sorry I didn’t tag you. Not sure if you would see this above^ lol I’m new bare with me
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05-11-2022
05:24 AM
@TheMiddleSeat I don't know about the number of forms of payment, what I observed is that in the voucher form of payment you can use multiple vouchers. When you have entered one voucher, you will see that the text boxes for entering the vouchers is still there, and you can continue to add vouchers. I successfully added six of them, and then added my card to pay the balance as the second form of payment. And that worked for me.
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@TPRTravel wrote:
This is the first flight for my 4 year old grandson, changing planes is not an option.
There was four direct flights for 7/29 when I booked 5:30 am, 9:55 am, 5:00 pm & 9:00 pm and SW cancels the the 9:55 am flight-?
.
While a stop is inconvenient, I fail to see why it is a complete non-option, even with a 4 year old.
And, as you have said, there are still 3 other non-stop flights on that same day. It seems a bit unnecessary to raise this much of a fuss about having to change to one of many other options on the same day, including 3 non-stops.
--TheMiddleSeat
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@Radar70 wrote:
I've read conflicting responses for the purchasing of an extra seat. My husband has a large chest/ shoulders, I have a large bottom, we are flying to Vegas and thought it best to purchase an extra seat. I want to pre-board as it is difficult for me to walk the aisle, I don't want everyone staring and judging my size. I am confused about pre-boarding or if I have to purchase Early Bird check in. I sent Southwest an email weeks ago, I never received a reply - they said it could take up to 30 days for an answer, I am impatient & want to calm my anxiety. Thank you
All three responses so far are the answer to the post:
1) don’t buy early bird if you will ask for preboarding and/or COS.
2) the scenario for you both might be for you to ask for medical preboarding and him to book customer of size which includes preboarding, then you can both board and pick out a three-seat row and put the placard on the middle seat. (Or the window
note: the COS ticket is refunded, so you don’t actually “pay” for it in the end but you do have to buy it up front and get a refund later. There is no option to buy a second seat for yourself, it’s not compatible with the ticketing system. The COS method is the workaround in this regard.
3) There isn’t any reason for you both to be COS when all you need is one empty middle seat to share. You could both do it if you didn’t plan to sit together.
4) if you don’t end up preboarding or as COS, head to the middle of the place the window seats are a little wider there. The very front and back window seats are thinner seats due to the tapering of the fuselage.
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05-10-2022
12:04 AM
05-10-2022
12:04 AM
Being allowed to get off is usually up to the ops agent working the flight that would be boarding. If you arrive early on your 1st leg of your flight your chance of getting off is higher if your late your probably going to be told no because as soon as the last person is off the plane boarding begins and sometimes a plane will turn in 25min. You can always explain your situation to the FA when the 1st flight arrives and they can ask the ops agent
If you get off bring your ID with you as that will be required to get back on the plane
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05-05-2022
07:26 AM
05-05-2022
07:26 AM
The expansion simply makes the C concourse longer, but no walk path. That would be a VERY long walk. When the train's down, it's busses.
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05-04-2022
07:43 PM
05-04-2022
07:43 PM
Ok, whatever. Feel free to send a message to Southwest. Use the contact us link at the bottom of this page and send a message.
--TheMiddleSeat
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05-04-2022
10:59 AM
05-04-2022
10:59 AM
Tell your union you need help.
Be advised though, I suspect no company would do what you are asking.
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05-04-2022
04:27 AM
05-04-2022
04:27 AM
A great selection of free music entertainment.
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05-02-2022
11:56 AM
You may be right. The part that concerns me is the gate agent manager behaved as if I was crazy to think I could do this. I said look at the exact same flight the previous week on my account but he would not have it. I did get a SWA customer service response but it avoids the issue. Here is the exact response. Note there was plenty of time, I had no checked bags, it was a domestic flight and there was plenty of room.
Dear Kieran, I regret you feel that we missed the mark in our previous email. We are dedicated to providing outstanding Customer Service, so I’m grateful that you’ve given us another chance to address your concerns. As you know, A-List or A-List Preferred Members can fly standby on an earlier flight (between the same city pairs) at no additional charge, regardless of booking method, as long as the alternate flight operates on the same-day as your originally scheduled flight and there is space available. While same-day standby is available to A-List and A-List Preferred Members traveling internationally as well as domestically, there must be enough time for our Customer Service Agents to process the change, which can take longer for international travel as we are required to remove any checked baggage when a Customer changes his/her flight. Additionally, it is important to note that, effective January 1, 2021, if an A-List or A-List Preferred Member takes advantage of their same-day standby benefit and the new flight requires any additional government taxes and fees, the Member will be asked to pay the difference. We hope this information is helpful. If you have any other questions or concerns please don’t hesitate to contact us anytime at 1-800-I-FLY-SWA (1-800-435-9792). We hope you’ll continue looking to us when your travel plans include the cities we serve—your business is important to us. Sincerely, Brayan Contreras Southwest Airlines
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05-02-2022
09:25 AM
05-02-2022
09:25 AM
Just curious when you say the reservation shows up in your account are you able to click on the reservation and see all the details? I've had some reservations show up in my account but when I click to view them I'm told this reservation has been cancelled (ones I did truly cancel they just got stuck in my account for a day or 2)
You might try to open the reservation just in case because you don't want to end up without a ticket
As others have said the charge my post on Tuesday or Wednesday with the weekend
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