Southwest Airlines Community

Yeah not a good  deal.  You only get 1 cent per point plus you pay taxes.    Using points only gets you over about 1.3 cents per point, plus no taxes.    Nope. ... View more

Southwest long ago figured out that open seating is the fastest way to get everyone on a plane. Fastest boarding means quicker plane turns - which allows more flights/gate/day and more flights/plane/day -- which in turns mean more profit and potential for lower fares for everyone. ... View more

So the workaround I implemented was to create another hotmail account, set it up to forward emails to my wife's email, and then add the new email account to her profile as her primary address.  Just crazy that you have to do that to receive emails about tickets that you have paid SWA for.      As another aside, she does not have an issue receiving emails about flight delays from SWA ... View more

I’ve seen lots of fake accounts on Twitter (X) as well when I see them I report them for removal unfortunately there are lots of scam accounts on both Facebook and Twitter (X)    the best way to know if your really dealing with Southwest is look for the verified mark I’m and remember Southwest won’t add you as a friend to assist you on Facebook    @robt77burke1  if you have the link of the Facebook account please share it and I’ll pass it on for them to try and get it removed  ... View more

@Artanis wrote:   Did the hotel free breakfast have a waffle maker?                           I didn't see a waffle maker at the Dynasty. Not sure whether or not they serve waffles at all or only on certain days of the week. On the morning of stay there, Sausage and Scrambled Eggs was the free meal which was served from the warmers.   I think both of the Fairfields and the Holiday Inn on this series served pre-prepped soft waffles on certain days of the week from one of the warmers too; I didn't see waffle makers. The Residence Inn stay was the location that I noticed had a waffle maker. The Azure stay had hot breakfast but I had to check out before the dining room opened; likely same scenario as I didn't see a waffle maker from a prior stay. No breakfast included at the Apache.  ... View more

Nice new feature. I use Flight  Aware as it's real accurate and up to date. Nice to have it inhouse. ... View more

Southwest has 3 gates at OKC they can’t serve every city with the 3 gates so they go to places where they can connect more people LAX isn’t an ideal connection for a lot of cities other might go.  ... View more

Are you sure the reservation fully ticketed? If Southwest was unable to complete the authorization for whatever reason (in this case, maybe an Apple Pay bug?) then no funds will be taken from your card though there might be a pending authorization on it for a couple of days. ... View more

@manilowmaniak wrote: Who is WGA? WGA on this forum is Wanna Get Away (fare). ... View more

Uh...the title to the post includes the words "new gate agent".   At MCO, you can carry on an unlimited number of items including your new refrigerator you got on sale.  No problems!   LOL ... View more

Thanks for your reply  can you share how many positions do you have  ... View more

Pointing out issues that are detrimental to the airlines and also a blatant disregard for their own rules is no basis to be put on a no-fly list.  However, in my experiences, I have been thanked by Southwest for pointing out issues where they need to improve.   None of my plans would interfere with operations nor would they be a basis to be banned from Southwest.     It is time to follow all of the rules.   ... View more

Thank you! I definitely will! ... View more

FWIW-Isn't Southwest already basically doing this with their tiered Fare Structure? Basic Current Boarding Order(My perception/understanding of it) -Business Select= A-1 to A-15 -(A-list Preferred and A-List)=A-16 and on -Anytime Fare= Automatic EBCI -WGA+=Board After or buy EBCI  -WGA= Board Last or buy EBCI The problems are: -Those who Scam the Pre-boarding Process, either through fraud or being allowed to bring more than one support person. -Individuals/Families buying WGA Fares and expecting Business Select Fare Boarding, because they are Special and Rules do not apply to them. -Seat Savers, (all Seat Savers.)   My 2 cents, changing the process won't fix the problems listed above. My Solution: Fix the problems by simply applying the existing policies of both SWA and the FAA for boarding. ... View more

if it's https://southwestcardanniversary.com/ then it is a legitimate site. the original poster may need to call Chase to resolve the issue ... View more

Thank you for taking the time to provide this information to me.  I was contacted yesterday that the item was found, and I will be reunited with it on Friday.  I have been so impressed with Southwest's procedure for lost items; I have been consistently updated as to their progress - and appreciate everyone who has been supportive!  ... View more

@nostresshere wrote: Would be great if OP came back and shared the end result. You'll have better results to tag  them if they are still active on the board from that long ago. @atkinsont    Summarizing from other posts the points can be restored sometimes if they can be intercepted based on whatever the hackers are doing with them, but many cases the points are spent in a way that Southwest can't verify what has happened. (You are allowed to book someone else a flight with your points for instance, so having only the example of another person booked with your points isn't evidence of fraud all by itself.)   There seems to be a mixture of examples where the points are or aren't able to be restored.         ... View more

Hey would you say this still applies to the recent 2024 promo? I spoke to a worker on the phone and she said any change will void it. She also said she has seen it happen before.  ... View more

I have checked a couple of times and was told as recently as 4/16 that SW is still anticipating a "spring" launch for this offering but that no date has been announced. ... View more

I believe that an independent investigation is in order. ... View more

Also @whitesoxfan    im sorry of your bad experience on Wednesday I know they were a mess then and from what I have seen and heard from some of my friends it was a disaster that’s not the normal but unfortunately with the extra people in town flying out it made for a headache and it did take some time for kinks to be worked out    my guess is the line just kept growing from passengers missing flights and having to be rebooked and that takes time sometimes rebooking can be fast other times there’s a passenger who can’t decide what they want to do and hold up the line if you know what I mean.  id recommend sending an email to southwest sharing your experience and maybe they will be able to offer you a voucher for the inconvenience especially since you had to take a later flight   my recommendation for Southwest as another customer like yourself would have been to issue a waiver for all AUS flights once they saw what mess they were getting themselves in to that way people could change flights on the app/website without a fare difference and no agent required (similar to what they do for weather) of course HQ usually deals with those waivers but the line would have still been there for checked bags and other things but maybe slightly shorter.  ... View more

Thank you - great idea! I have done so.  ... View more

You can call Customer Service. They'll verify your identity (have your RR number ready). They'll delete your username from your account and direct you to login with you RR number. When you do, you can create a new username. The phone call takes 30 seconds. ... View more

In my past experience with this type of promo over the last couple of years I did same day changes and still qualified. I think the change may eliminate qualification would be for moving a flight past the promotion fly by date as mentioned by @epcot. one time SW did a schedule change I changed my date still within the promotion travel by date and qualified so you should be good for same day changes    Personally it would be a headache for the airline if they eliminated qualification for same-day changes because some have to be changed due to IROPS and it wouldn’t be fair to those customers to say you no longer qualify because we had to rebook you due to a flight delay  ... View more

Thanks for everyone’s feedback! Turns out the proper window seat was on the right side of the plane.  After this experience, I would honestly not recommend doing this due to too many favors in play. I booked my flight last year with Early Checkin and knew things were off to a rocky start when the system auto checked me in and I got B15. I’ve never seen so many pre-boarders and knowing Southwest, like all airlines, they’re not going to probe for legal reasons why you need to pre-board to people were requesting that left and right. I did not request a pre board and by the time I boarded, there was literally nobody left to board. Couple the pre-boarders with the media there, there were literally 30 people who boarded before they even started calling the A groups.  The staff at AUS were friendly and nice. They decorated the gate with some eclipse/stars and everyone got a snack bag with a luggage tag, eclipse glasses, starbursts, chocolate moon rice crispy treat, and a code to pay for an upgrade at Omni hotels to upgrade to their top tier loyalty program. We also got a choice of one of 3 speciality cocktails for free which was served on a branded napkin.  On arrival at Indy, there was a balloon arch to welcome us with a table setup by the airport for popcorn, stickers, and an airplane stress ball.  Seeing the eclipse through airplane windows is a gamble depending on how clean the window is and the position of the plane. I did not get a window seat and opted for an aisle. The pilot was nice and let everyone know when we were close to totality over Dallas and did an angled maneuver to tip the plane to one side for a better view. There was literally nothing on the left side unless you did a Timelapse of the sky changing colors. The best way to see it was lying down on the seats. Most everyone was friendly and left those on the left use their seats to see outside the window. The plane did not go out full.   If I were to do this again, I would opt for another airline with a guaranteed window seat and do my homework for where to look out the window. I would actually recommend not flying through the path of totality and instead taking a flight that flies parallel to the path of totality but at least a few states away that way the sun is not over the plane and you can see the sun and ground out the window at the same time.  Here are some pics that everyone airdropped during the flight.                  For comparison, here was Delta’s gate:     ... View more

Thanks, I didn't know it before. ... View more