Southwest Airlines Community

@dfwskier wrote: @Nitro wrote: SWA really needs an A-list lounge.   Many of their terminals are turning into overcrowded choas.  Las Vegas and Denver are great examples.   This is what they need to add to the perks packaged.   With the Companion Pass getting further and further away...airlines with lounge offerings are beginning to look more attractive.  Are the other airlnes' lounges more important than no fees to change or cancel a flight, or bags fly free>?   As a low cost airline, SW tries to keep costs low. Lounges cost money. Would you trade higher ticket prices for lounges?    For me, and maybe for many, the only significant benefit of those you list is no change fees. Bags fly free on any carrier if you get their credit card, and many business travelers utilize only carry-ons anyway. And sadly Southwest fares are no longer automatically lower than other carriers. Often they're only competitive, and in some cases it's possible to fly business class (with all the associated perks) on another carrier for less than a BS fare on Southwest. In general, AT and BS fares are much higher than refundable fares on other carriers. WGA may be cheaper, but many businesses require their employees to purchase fully refundable fares.    For me, no change fees is the most significant advantage Southwest has over other carriers, and it's what keeps me choosing them whenever possible. The benefits of the Rapid Rewards program are close second.   All that said, it is very unlikely Southwest will ever have their own airport lounges. It's possible they could partner with lounge providers, but even that I very much doubt will ever happen. ... View more

@Cable-TV-Guy wrote: SInce I'm an old man who doesn't do Fakebook or Twitter, is the Customer Service phone # the only way to compliment an SW employee? Just being nosy, old man here as well, but what does age have to do with social media?   Oh and great story tpskelleyjr thanks for sharing. ... View more

Not sure if that was the actual link I used, but pretty much the same offer I'm sure. ... View more

The dog should have never been let out of the kennel. Don't see how this has anything to do with SWA.  Congrats on your marriage!  Hope you are on your honeymoon and celebrating.  ... View more

You can always book tickets 1-3 and 4 on separate reservations so you can take advantage of the lower cost and if the cost for ticket 4 goes down later you can get a credit for future travel only valid for that passenger though.   Also on the mobile app if you search 1 person it will tell you if there are 5 seats or less at that current lowest price.    -Blake ... View more

@cececurtis  just to add to what @bec102896 suggested, you can also check out the FAQ page on the SWA career site:   https://careers.southwestair.com/faq   Good luck!  ... View more

While I am not sure when Southwest will be hiring customer service agents at LAX next I do recommend signing up for the Talent community  this will email you when the job your interested in becomes available for applications.    Hope this helps Blake  ... View more

@TheMiddleSeat wrote: That is a great update!  When I saw the description, "Look up travel funds" in the update I thought maybe they finally would show all travel funds associated with your account, but no, just allows the checking of value.  Oh well, maybe one day my dreams will come true.  This is a great step in the right direction.   --TheMiddleSeat I thought the same thing when I saw the description. Maybe someday our dream will come true.    -Blake ... View more

@rgabriel99 wrote: @dfwskier wrote: @spurkapile wrote: One other way to look your confirmation code up even on cancelled flights.  Not sure why the SWA person didn't suggest rather than just thank the one person that suggested calling.   Go to My Account and then to Recent Activity.  It will show all acitivity including cancelled flights, refunded miles, etc. along with your confirmation code.  Ironically, it does NOT show travel fund credits.   I agree that SWA does not make this particular process easy.  There is no reason you should not automatically see all your travel fund credits on My Account when you log in.  This is clearly a business decision hoping that a certain amount of travle funds will lapse.  If they can show that much detail on my "recent activity", they can list all the travel funds available.  I have been an A List Preferred customer as well as achieving Companion fare status for four years straight and that doesn't feel like the SWA philosophy that I get with everything else. Hello.   I think that almost everyone would like to see Southwest have a place where travelers xould find all of their available travel funds.   When you say "There is no reason you should not automatically see all your travel fund credits on My Account when you log in"  there actually may be a reason. We have no idea how complicated it may be to buid a computer interface to capture all credits, a database to store them, and then revise the My Account webpage to provide access, As others have said, Southwest probably does not have the best IT department.   I really don't think the company is intentionally encouraging the loss of travel funds, but I do not know that for a fact. IMO Southwest is an honarable company, and encouraging the loss of travel funds is not something an honorable company would do.   Until the company provides the feature you seek, we should be responsible for our own actions, and simply save information we get from the company about unused travel funds. It really is that simple. You can't be serious.  This would be an extremely easy thing for them to do.  I'm sorry for being a jerk, but don't be naive.  They don't want you to find your credits.  It really is that simple.   But you are right, we should be responsible because Southwest Airlines wants to screw us out of our credits so it's up to us to ensure they don't do so.   If Southwest wanted to "screw you" out of your travel credits, it would do what United, Delta and American do. It would deduct  $200  from travel funds EVERY TIME you tried to  use travel funds from a changed or canceled  flight. It would be quite simple.   Those $180 travel funds? Poof, they're gone. Those $240 travel funds? They're worth $40.   Instead SW lets every person who takes responsibility keep every penny of their travel funds.   So what's keeping you from acting responsibly? ... View more

Thank you. Not sure that's the same thing but maybe and hope it/both are resumed at some point ... View more

Agreed!! Southwest is the best at decorating their gate space! Although ... as I was traveling this past week, one of the gates had Christmas lights up already :X    --Jessica ... View more

Nice! Enjoy @bec102896! ... View more

@Heitz wrote: I did reach out to Southwest and as expected, got a generally vague email about routes constantly being re-evaluated.  The email gave me zero information.  EBFROST-any other ideas of how to press them on the issue?? IMO, you're not going to get anything better than that.   Your best bet is to make sure SW knows you want SW to fly the route. If enough people do that, maybe it will happen. ... View more

If Southwest has any 'flaw' at all, this may be it. It's unfortunate that unauthorized access to your account resulted in points being used without your knowledge.    I've been reading several of these threads, and ironically, I received an e-mail from Southwest just a few days ago titled: "Action needed - unauthorized account access." Southwest deactivated my password due to my account potentially being accessed without my consent. The day before, a Southwest rep helped me book a flight with points - so could these actions have been related? Or was someone else trying to access my account? Unknown, but I had 2 things in my favor: my account has less than 2,000 points currently, and I don't store any payment information on Southwest.com. If someone *did* try to hack my account with the intention to steal points, I bet they were pretty disappointed 😉    But if I was in a scenario where thousands of points *were* stolen, I'd try everything possible to get them back. It would be pretty obvious to prove that the flights were not booked by me if the flights left anywhere other than PHL since PHL is my primary airport,  and I don't fly out of any other location. If they tried to redeem points for *stuff* (RR Shopping), I could make the argument that I have never once used RR Shopping (although I should probably take advantage), but that would obviously be more difficult to prove. Good luck, and I hope you get a satisfactory resolution to this if you haven't already.    --Jessica ... View more

Maybe @KelbyTansey  can help?    You might be able to email swapeople@wnco.com and maybe they can help but i think they mainly help with technical issues.   -Blake  ... View more

Thanks for the tip!    -Blake ... View more

As a tall guy. It's all about LEGROOM!!!   ... View more

At this time it's unknown when southwest will open applications for FAs again. I recommend signing up for the Talent Community This will alert you by email when the job your interested in becomes available for applications.   -Blake  ... View more

Southwest consistently and warmly thanks customers for choose to fly with them. And the "be kind to one another" message is one I hear very consistently as well.  It is lovely to hear! ... View more

@lestepamel43825  I agree with @bec102896.  I found the following on SWA FAQ on the career site:   For technical issues related to the online application process, send a brief description and screenshot of the error message to swapeople@wnco.com.  This account is monitored Monday through Friday (excluding holidays) from 9 a.m. until 2 p.m. CT. We do our best to reply within two business days.   ... View more

A seat is a seat, of course anyone would prefer an aisle or the window, but I've been in the middle before and as long as I can get on the plane to my destination, I don't care 😄    --Jessica ... View more

Sweet! Glad its fixed! ... View more

@GABelle93 wrote: So I have the app and have a flight I booked for 3 people all together but the app will only let me see mine. I work with people who fly often and they said usually it allwas the person who set it up to see all of the passes if they are booked together.  How can I get my app to shw me all of the boarding passes? It won't be a "live" solution but when they each check in they can text the boarding passes to their (or your) device and you can then save multiple people to your Apple Wallet or whatever the equivalent functionality is on Android.     ... View more

@James94525  some applicants have waited for a year or more. It's a timely process. You will hear back when there is a need.  ... View more

@jksobonya wrote: Who takes off their shoes on an airplane???   --Jessica Only acceptable if wearing socks and shoes go back on if you get up from your seat.    --TheMiddleSeat ... View more