04-15-2024
12:41 AM
04-15-2024
12:41 AM
You can call Customer Service. They'll verify your identity (have your RR number ready). They'll delete your username from your account and direct you to login with you RR number. When you do, you can create a new username. The phone call takes 30 seconds.
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02-06-2024
12:03 PM
1 Love
@Southernpilot wrote:
Are we allowed to save digital boarding pass drink coupons for future use or do we have to use them on the leg they are issued for ?
I believe the terms on them are for that flight only, or I'm vaguely remembering that one version of these used to be valid on the same day but not sure if that survived to the digital coupon age.
That said, save a copy/screenshot of them and ask nicely, many FA will allow it but YMMV. I'd say you have a good chance for same day usage. "Hey I didn't want to have this at 7 a.m. but now I'm on the way back home at 7 p.m. and I'm ready..." will be understandable by many.
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@dfwskier wrote: @Nitro wrote: SWA really needs an A-list lounge. Many of their terminals are turning into overcrowded choas. Las Vegas and Denver are great examples. This is what they need to add to the perks packaged. With the Companion Pass getting further and further away...airlines with lounge offerings are beginning to look more attractive. Are the other airlnes' lounges more important than no fees to change or cancel a flight, or bags fly free>? As a low cost airline, SW tries to keep costs low. Lounges cost money. Would you trade higher ticket prices for lounges? For me, and maybe for many, the only significant benefit of those you list is no change fees. Bags fly free on any carrier if you get their credit card, and many business travelers utilize only carry-ons anyway. And sadly Southwest fares are no longer automatically lower than other carriers. Often they're only competitive, and in some cases it's possible to fly business class (with all the associated perks) on another carrier for less than a BS fare on Southwest. In general, AT and BS fares are much higher than refundable fares on other carriers. WGA may be cheaper, but many businesses require their employees to purchase fully refundable fares. For me, no change fees is the most significant advantage Southwest has over other carriers, and it's what keeps me choosing them whenever possible. The benefits of the Rapid Rewards program are close second. All that said, it is very unlikely Southwest will ever have their own airport lounges. It's possible they could partner with lounge providers, but even that I very much doubt will ever happen.
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07-26-2019
05:27 PM
07-26-2019
05:27 PM
Hi SWA Any updates on the thread? I'd love to be able to have my Samsung gear s3 watch to be able display my boarding pass. Thanks
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09-19-2018
12:40 PM
I'm speculating, but there was a huge outrage nationally against overselling airplanes a few years back. At that time Southwest agreed they wouldn't intentionally oversell flights (plane change, weather, etc. may still cause this to happen occasionally). I'm sure that as a result of that change in practice there will now be more likely to have a few unoccupied seats each flight, and costs paid by everyone who does fly would need to cover the empties compared to before. Southwest also has people looking to standby that are frequent flyers, so having some spots to keep those people happy is a good thing, and they wouldn't want to give away an empty seat for cheap if it may be worth more, or if demand for that seat may show up in the form of a Business Select passenger. Actually I hadn't put a correlation together yet but the end of overselling seems to coincide at least partially with the increased benefits of same-day standby to A-listers...hmm...
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09-10-2018
09:11 AM
09-10-2018
09:11 AM
@rosdur55 wrote: I am using a companion pass for the first time and also have the mobile app on my iPhone. I successfully checked in for both my wife and me (separately checking in as instructed) on my laptop and printed boarding passes. When I checked my mobile app after, the only boarding pass I see is for me. Is there a way to view my wife's boarding pass, who is traveling on the companion pass, in the mobile app? Before I checked in, we were both listed as traveling in the My Trips section. After check-in, it just lists me. Besides the fact that you might be separated in line, it is normal for your wife to login under her own RR account to access her boarding pass, check in herself, etc - the only thing she won't do on her own is pay for the ticket To enable that make sure you include her RR number when you book the companion ticket. It can be added in the profile, or call and add it to any existing reservations if necessary. Same for KTN / PreCheck if applicable.
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03-01-2018
07:39 PM
03-01-2018
07:39 PM
Southwest should have fixed this ages ago is correct. They have chosen not to. I essentially lose all my status when I fly with the family. My main issue is SW charges a premium for unaccompanied Minors. If we board at the end of Group B... Many times I have had to ask people to move so I could sit with my 10 year old daughter. This should easily be solved by allowing Family's traveling with Minors to board with Family boarding. On the other note... Anytime a A-Lister checks in a companion is traveling on a companion ticket on that plane... they should both board with the A-Listers boarding position. Should not be any questions asked on that one. We traveling enough to get a Companion pass then our Companion should enjoy oneof the perks we have of boarding early. David
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If you're the type that would take a saved seat and not allow someone to sit with their spouse, then I wouldn't want to sit next to you anyway. If someone is saving a seat for their daughter or wife, I would NEVER take that seat away from them. It's just a flight, for Pete's sake...not a lifetime commitment.
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10-06-2016
06:05 PM
This is awesome!!! I left a Nexus 7 on an American flight once and there wasn't an awesome community like this to help me in my moment of loss. Of course having awesome passengers like this is what makes flying WN something I love! Awesome story!
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09-27-2016
10:58 PM
09-27-2016
10:58 PM
Thanks for the writeup, Kim! While I'm bummed that I somehow booked the wrong flight, 735, which I ended up canceling (yay for no change fees!) I'm glad a few fellow AvGeeks managed to make it and document the retirement. Better yet that three of you I consider to be pals. -JLJ
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@CorrValues as someone with littles, who are definitely too small to sit alone, thank you for volunteering! I fly regularly and have become comfortable with this process and try to plan ahead as best I can. But I know it's very nerve wracking for those who don't fly often. Thank you for helping this family, for being selfless and for helping the whole flight leave in a timely manner!
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09-25-2016
09:37 PM
7 Loves
Moderator, saving seats on an airline that doesn't reserve seats, is a chronic problem that is wantonly ignored by SWA, based on reading this forum and from my own experiences. "Any open and available seat" may be interpreted differently based on need. We all know the perspective of the "saver" who seeks preferential treatment that the airlines supports by not taking a stand but what about the rest of us that know how to follow the rules? Do you think we always get the best seats, whether it's in the front for quicker deplaning, or the exit row for added leg space? Do you think we always get to sit together as a family? NO! Do you want me and everyone else to play by our own rules or your rules? No policy is no answer. By not taking a position you are advocating vigilante justice and it will eventually result in violence, placing you in a liable position. If a seat doesn't contain a body, it's open and available, PERIOD. If they won't step out, I've been forced to step over them. What's next? Will they use force? Will I have to defend myself with equal force? Look, it's very simple. If a family wants to sit together, no exceptions, they have two choices. Either buy an early boarding priviledge for a few dollars more or they can fly on another airline that assigns guaranteed seats. Your part? 1) Post a policy on your website, pushing for the early boarding privilege; 2) Include a summation of the policy, i.e., NO SEATS MAY BE SAVED UNDER ANY CIRCUMSTANCE, on the confirmation Email when the purchase is made; and 3) Include the statement via public address when you invite lines to form for boarding. You have to expect them to conform to principles for the good of everyone or be willing to cut them loose as a selfish customer who shouldn't belong to the SWA family. There's no half way about it. Your failure to act will lead to consequences for everyone involved, including yourself. It's merely a matter of time.
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09-24-2016
07:11 PM
09-24-2016
07:11 PM
Thank You. That .8" will indeed make a difference. I do hope these thinner seats are not the same I have been reading about in frequent flyer blogs. In at least some of the designs, there have been numerous complaints about back pain on longer flights.
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09-24-2016
09:32 AM
1 Love
@lejgood, Even though the promotion is over, I cannot tell you enough how grateful I am for my small investment in PreCheck. It has made traveling (especially through DAL) a pleasure and a breeze for my wife and I, returning valuable hours of time spent in line waiting back to our lives. </soapbox>
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Get this FREE APP http://goo.gl/lNVXnq It is pretty much a free mini-course on fear of flying. Also, measures turbulence and proves the plane is OK.
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08-30-2016
12:02 PM
08-30-2016
12:02 PM
@LuckyB, I agree, that unless I have an early A and can get an exit room or near the front of the plane, that I don't mind waiting until more people have selected their seats to decide where the quietest seatmates may be! If you do get an A boarding pass, you don't have to board when your place in line comes up. You can always get in line later!
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08-27-2016
07:38 PM
2 Loves
According to TSA's website: "If you are able to stand with your arms above your head five to seven seconds without support, you may undergo screening through advanced imaging technology or the walk-through metal detector if you are able to walk through without support." You can find more about tranveling with disabilities and medical conditions on their website here.
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08-27-2016
07:35 PM
08-27-2016
07:35 PM
@BullsFan, The system outage must have been a terrible experience. I cannot imagine how that must have impacted families, businesspeople and all of the airport and airline staff over those several days and weeks. With that said, I'm sure that Southwest lost a ton of money through accomodations, overtime and crediting cancelled flights. It seems to me that extending the Companion Pass benefits might cost them even more money. However, I don't think that their A-List perks have too many hard costs associated with them. If they were to grant you an extension for the inconvenience you suffered, how long would you want it to be?
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I agree with you on that. I wold love the opportunity to know of a last minute weekend getaway deal.
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08-27-2016
12:33 PM
2 Loves
That's fantastic! I'm all signed up now to IFTTT! Many thanks.
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08-27-2016
10:28 AM
1 Love
What a cool campaign, @RapidReed! This was a bit before my time, but just found these flight schedules on eBay. I wondered what the nautical flags on the bottom meant, so I looked them up: Sierra Whiskey Alpha. Clever. Thanks for sharing, would have never known about this campaign without your post!
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08-27-2016
09:18 AM
So grateful for your 'Electric Avenue' at DAL. Use this every time I fly!
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