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Happy to help! Gotta get ALL THE POINTS! 🙂
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03-04-2021
08:16 AM
03-04-2021
08:16 AM
The short answer? Probably, but it is hard to say. SW is different from the other major carriers in that its route map is less hub-and-spoke focused (where you sometimes have to connect through major hubs). That means that they can only operate direct flights where there is enough demand. And it is worth noting that all carrier slashed available flights due to gutted demand. Simply, there must not be as many people travelling between the city pairs you are mentioning. If that is the case, SW has cut the schedules to ensure it survives financially. What IS good is that despite these trying times, SW has started service to many new cities and airports. There is also the fact that many of SW's planes (737 MAX aircraft) have not returned to service. So as the network grow with new cities, they have to prioritize where they can serve the most customers and mitigate the most loss. I am not travelling much these days, but here in Nashville, I also have seen the impact of gutted flight schedules. Here's to us all hoping the frequency of some cut flights will return!
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Sounds like you have a fun trip planned! Good for you as a first-timer getting your Rapid Rewards account set up! So, a few things: When you check in, it will check everyone in. In theory, this means you will all get sequential boarding positions. There are some factors that could impact that, but they are not super common, and they just complicate this explanation. Simply, your checking in should check everyone in together AS LONG AS you are all on the same confirmation number, which it sounds like you are. You can choose to get everyone's boarding pass following this process in the Knowledge Base, or you can have each person go back through the check in process to the the boarding pass for themselves. Either way, each person will need to be holding their own BP on their own device. You mentioned that everyone is booked under your Rapid Rewards. Keep in mind that only the person travelling gets to keep points for a ticket, so be sure that each person has a RR number and that it is added to their ticket so that they can collect points. Finally, see more here about the boarding process. I hope this helps, and let me know if you have any more questions, @melkolb! Safe travels!
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@kobiezma Keep looking. Remember you can always rebook in the future if they do make it back down to the original rate you saw. A best practice -- if you are booking on points and you find a great rate, just book it! You can always cancel later. Have fun!
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03-03-2021
08:50 AM
1 Love
Unfortunately, the only publicly-available info is on SW's site: "Service will resume at a later date." Keep checking back for updates. In the meantime, SW has a huge sale going on right now. Might be a good time to use those points for some other destinations. Good luck!
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Before I even got to your sentence about the 72 hour credit card hold, I was thinking to myself: the hold will release and you will not be charged. The experts here would be the SW team since this is a customer community, so I would trust what they told you. The hold for the money will fall off of your card, and you will not actually be charged if the tickets were not booked. If by small chance the charge authorization does not get removed, you can always dispute with your credit card company. Were you able to book with the agent on the phone?
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03-02-2021
08:29 AM
03-02-2021
08:29 AM
One more thought -- you mentioned BMI in your post. Do you mean BWI? Baltimore is a significant SW hub, and it is likely that there could have been many A Listers on the flight for that reason as well.
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03-02-2021
08:26 AM
Generally, the native iPhone calendar app will pick up engagements from email confirmations (in the native email app). I do believe it has to be set that way, however. This might help you.
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One more thing, @kobiezma. A fare sale just started today (thru Thursday). Might be worth checking those points rates again! Let us know.
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03-01-2021
08:20 AM
@blongyfam Take a look at this Knowledge Base article to find out how you can always see when scheduled announcements/extensions are expected.
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I agree -- book it at the higher rate if you are willing to go at that fare price and then hope it comes down again. It likely will with the next fare sale. Here is how you can rebook if the price goes down. Enjoy!
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03-01-2021
07:56 AM
In addition to @TheMiddleSeat's good info, you can find all the official info about checked baggage here!
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Southwest does not provide refunds for travel cancelled for COVID reasons unless the original ticket was refundable (not a Wanna Get Away fare). According to SW guidelines, if you decide not to travel, you must cancel prior to 10 minutes before departure in order to receive Travel Funds for future use (for the value of what you paid). Generally, travel funds expire one year from the date of purchase of the original flights. That said, there were some Coronavirus exceptions that extended the expiration to 2022 in certain cases. IF you did actually cancel you travel (and didn't simply no-show), you would have received a cancellation notice via email with the travel fund info, including expiration. You can also generally find travel fund info in your Southwest account. IF you did not cancel the travel and just no-showed, you are, unfortunately, out of luck. Find out more about travel funds here and here.
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I am not sure if there is an official rule on this, but I'll tell you our experience... We would always "wear" the baby during boarding, and after we were seated, we would take the baby out. So, the short answer is -- yes you can, and it is super convenient too! Just know that if the flight crew directs you to take the baby out of the carrier for any reason, you must comply. I feel confident that you would not be asked to do so, but you should be prepared for this. We have personally found that once you sit down, it is more comfortable to remove the baby anyway. But the carriers are clutch for navigating the airport, boarding, etc! You can find out more about flying with families here and specifically with babies here. We have always had great experiences flying with our girls, but we prepare heavily. Kudos for doing your work to prepare as well! Happy flying.
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02-26-2021
08:55 AM
02-26-2021
08:55 AM
What @TheMiddleSeat said. As much as they have been expanding lately, I think anything is possible! We shall see.
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02-26-2021
08:53 AM
1 Love
According to SW's site, you have a few options: "Name change requests may be submitted via the Connect With Us page on Southwest.com, in writing by mail to Southwest Airlines Rapid Rewards, P.O. Box 36657, Dallas, Texas 75235, or by fax to 1-877-506-0154. Your written request must contain your current Member contact information (name, address, telephone number, and email address if available), Rapid Rewards account number, along with photocopies of your legal documentation (ex. Old government-issued photo ID and new government-issued photo ID, marriage license, divorce decree, etc.) or any other information Southwest may request that reflects your new legal name." I am sorry you have not had luck with the Connect With Us email, but I agree that a message via social media might be a good option. If that team can't make the change, they can likely point you in the right direction; they are super responsive. Be sure to send all the necessary documentation. We did this for my wife several years ago, and we used the fax option. It might be antiquated, but it worked very quickly for us. That could be an option for you too! Good luck.
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See here for all the detailed info. Sounds like you already found this page, but I just wanted to be sure.
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@BGrey Did you purchase all the tickets together? If so, they should already be linked. That said, a quick, detailed direct message to SW via Twitter or FB should ensure you are good to go or get you fixed up. Plus you won't have to wait on hold!
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02-17-2021
12:42 PM
02-17-2021
12:42 PM
@Thay Hope your cancer fight is going well! Sorry to hear about that, and I can understand why you did not travel much, especially considering COVID. Without more detail, it is hard to know how to answer. My assumption is that the points simply did not post within the 2020 calendar year, but I may be wrong on that. T&Cs state: Only points posted on your billing statements and posted to your Rapid Rewards account during the same calendar year are available for qualification for Companion Pass status. At this point, your only option would be to reach back out to SW customer relations. There are several options, but the best way to get in touch -- I have found -- is via FB or Twitter direct message. Those teams are super helpful. If you would prefer a different contact method, you can find those here.
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02-17-2021
12:37 PM
2 Loves
Unfortunately, you travel funds do not qualify for an extension based on when you cancelled your travel. For an exceptions, you would need to reach out to SW directly -- specifically to customer relations. I encourage you to use either FB or Twitter direct message or the App Chat option in the SW app. Keep in mind that the SW teams are slammed right now due to all the travel disruptions. Good luck.
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02-16-2021
11:22 AM
@nromano87 Happy to help! I appreciate your trying your best to understand the guidelines and to adhere! It is a challenge right now with the kiddos. Again, wishing you the best.
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Here is the guidance according to the NY Health website: For any traveler to New York State from a noncontiguous state, US territory or CDC level 2 and higher country, the new guidelines for travelers to test-out of the mandatory 10-day quarantine are below: For travelers who were out-of-state for more than 24 hours: Travelers must obtain a test within three days of departure, prior to arrival in New York. The traveler must, upon arrival in New York, quarantine for three days. On day 4 of their quarantine, the traveler must obtain another COVID test. If both tests comes back negative, the traveler may exit quarantine early upon receipt of the second negative diagnostic test. Unfortunately, there is no detail in this summary or the detail about whether the vaccine exempts you from this. My assumption is that there are no exceptions for the vaccine at this time.
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@nromano87 This is my take on how I personally view the guidelines; I cannot speak for how the airline would handle. The federal mandate is for kids two and up. So most importantly, regardless of how SW enforces, the federal rule is that your son would need to wear the mask. Additionally, SW's guidelines' only exemption for children are for kids under the age of two. That said, I think you would have to accept the fact that if you child doesn't wear the mask, SW is within its rights to remove you all from the flight. We have a child who is almost two, and she thinks masks are fun for about five minutes before she is done, so I get that this is a really tough situation! I hope you are able to get where you need to and that you child will be happy masked up! Good luck.
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As you know, the state of travel around the country now is a nightmare, so longer hold times are to be expected. You might have better luck using either the SW App Chat feature, Twitter Direct Message or Facebook Messenger. Those teams are amazing, and they might can get back to you quicker. When you send your original message, be sure to be as detailed as possible to cut down on the back and forth, which takes additional time. These situations take a little patience given the widespread impact of the weather. Good luck, @Danielcadiente8!
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02-16-2021
08:59 AM
3 Loves
I see that your flight is cancelled. As of right now, the same flight tomorrow is scheduled to fly. If I were you, I would reach out to SW via either the App Chat, FB Messenger, or Twitter Direct Message to learn more about your options since the phone line wait times are probably quite long due to the impacts around the country. The communication you received about the cancellation might have also included info about rebooking, so check that. As you probably know, the weather here is an absolutely mess; hopefully you will be able to make it out tomorrow, but given the state of the roads, I am afraid it will just be a wait and see. Good luck, @Bighead!
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I can understand your frustration here. Flexibility is a SW benefit for sure! In this case, I would take the path SW has offered to try and resolve. It seems only one way was cancelled, and while that is an unfortunate mistake, there are a few ways you could have verified or known something was not right: An email confirmation of the cancellation (reviewing the details is always a good idea) A notification to check in: if you had truly not cancelled part of the itinerary, you should have received notification to check in to your "return" segment, and this would have tipped you off that something was not right; you could have still cancelled that leg. Again, I'd go the route SW has suggested and hope for the best. Good luck!
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Based on what I know about the policy at that time, you should have gotten travel funds (not a promo code). Those travel funds were likely extended for use until 2022 or until you rebook with those funds. You can see a lot of FAQs that might be helpful here. You can use that confirmation code to find out the funds amount and expiration date here. Finally, you can learn about how SW is handling travel funds in combo with COVID here. Hope that helps!
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@tcpomfret I sort of discussed this in your other post, but a few other thoughts: The airline will not hold flights to fill them as far as ticket sales. A delay backs up the whole day and system. They might choose to hold a flight for connecting passengers, but it depends on the situation. Full flights are not uncommon right now due to the state of the industry with airlines trying to balance supply and demand to minimize loss. I can't speak to that specific route, but given that FL is more "open" right now compared to some states, I am hearing of pretty full flights. See the other post about my thoughts on family seating. Happy flying!
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@tcpomfret If you are all booked on the same reservation, you will all be checked in together. But @SWFlyer007 makes a great point: it is critical that you either purchase Early Bird Check in OR that you check in at exactly 24 hours out. As in to the minute. Only one of you will need to do that if you are all booked on the same reservation, and you should all get sequential boarding positions. There are some exceptions to that, but they are rare and too complicated to be worth elaborating on here. If you do one of the two, you will likely have no issues sitting together somewhere on the plane. It is all chance, but I think you chances are good. Check out this Knowledge Base article to find out more about the boarding process. Another note: I think many incorrectly assume flights are not full at the moment due to Coronavirus. That may be true in some cases, but due to airlines scaling back schedules, you are likely to be on a pretty full or completely full flight. Good luck...you guys will be fine!
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