1422
Posts
Loves Given
2165
Loves Received
261
Solutions
Contact customer relations to plead your case. Maybe you'll get a refund, and maybe you won't. If you don't get it there you won't get it anywhere. I'm done talking with you.
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You could book a reservation with the travel funds for a flight say in May then cancel it a day later and it should extend the funds since the system would see it as a new fund created between March and September.
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I am very happy to report that as of this morning the issues were resolved (0n its own no call) and my travel funds have all been updated to expire September 7, 2022. Thank you Southwest! See you in the skies as soon as it is safe.
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04-16-2020
09:15 PM
04-16-2020
09:15 PM
@ beavermba I agree with your premise from an earning standpoint but also disagree overall that it shouldn't matter to those who have CP thru 2021 because it needs to be considered from the standpoint of benefits timeline. We're all losing time we earned right now equally, whether your pass expires at the end of 2020 or the end of 2021. Everyone is grounded for the most part now. Extending the pass benefits thru June 30, 2021 is a great move by SWA to help offset the time pass holders are missing right now, for those whose pass expires at the end of the year. But for those of us who earned their pass this year before COVID19, it does nothing because we already earned our benefits thru 12/32/2021. So under the current announcement, people in this boat get nothing for time they're missing...time they earned. And on top of it, these people earned 125,000 points for it...and the 25K CP point refund coming our way also doesn't really matter since we earned it already. Basically people who earned CP this year between 1/1/20 - present are left out.
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04-16-2020
10:45 AM
1 Love
@ODETYMES wrote: Big disappoint so far. Booked in Feb for a family trip of 4 in July and find the due to the BOOKING DATE we are not eligible for the extension and thus forcing us to use expensive vouchers before Feb of 2021. I would hope this too is extended otherwise a cheesy way to keep our money.......Southwest are you going to step up? This is incorrect. Per the travel credit extension guidelines, if you *cancel* a flight between March 1 and June 30, 2020, your resulting travel credit will be extended to June 30, 2021. See the blog post referenced above. Thanks, Jessica
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04-13-2020
08:34 AM
1 Love
@cookie0404 That absolutely has to be a personal decision. One other thing to consider: some states and municipalities have restrictions where you would have to self-quarantine based on your travel. That is also worth looking into as well.
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04-13-2020
08:32 AM
04-13-2020
08:32 AM
@ckokinda The extension for my travel funds has not been processed either. I talked with the Twitter team at SW, and the were not sure when it would be processed but assured me it would. Stay tuned!
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@bmark107 wrote: Thanks! Just want to lock in my price of $45 price to and from MDW & LAS for my family. Looks like prices are going so high and if I cancel, there is no way for me to buy in at this low price. Just keep doing what you are doing and your $45 price will be preserved. You can currently change any flight thru May EOM to another flight on the same route up to 60 days in the future for whatever price you initially paid..
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As said above Also, there is a mobile website as well. Your options: 1) Get a new phone .or. 2) See above
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04-07-2020
07:02 PM
04-07-2020
07:02 PM
And keep in mind that the expiration date(s) shown online aren't updated yet -- Southwest says it's technology team is still implementing the changes necessary to reflect the new, coronavirus exception expiration dates in each member's account.
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04-06-2020
08:17 AM
1 Love
@prenault11 wrote: American Airlines Refunded my flight to my credit card.. Either you purchased a refundable fare or American canceled the flight. There are no cash refunds on non-refundable tickets from any airline. --TheMiddleSeat
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Lighten up, Folks! Everyone is under a lot of stress right now. I have faith that SW will do the right thing in the end. Practice patience and good will. We all need good vibes right now! 🙏☮️
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03-31-2020
12:15 PM
03-31-2020
12:15 PM
I believe you could pay for Internet access and use other messaging services such as Facebook Messenger that send messages via a data connection. WhatsApp is the free option for Android users. --TheMiddleSeat
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03-31-2020
11:21 AM
03-31-2020
11:21 AM
Appreciate the replies. For an update, I just spoke to Southwest, there reply was they eliminated flights because of Covid 19. Obviously they changed the flights for that week to more reasonable rates this morning. Makes sense they were so high for a short time so customers weren’t booking.
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Regardless of how many chemicals are pumped onto a plane, gunk on a try table only comes off by wiping it off. While there may be some ways to "fog," I don't see how they can avoid manual cleaning. More directly from SW here.
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03-31-2020
08:33 AM
I am very confident that SW will not allow you to use travel funds to purchase flight for others beyond the person to which the travel funds belong. That is a very black and white rule. That said, I would reach out directly to SW via one of the Contact Us options below to see what options you may have. Twitter or Facebook message are easy ways to get in touch. Good luck!
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03-30-2020
01:53 PM
2 Loves
See the latest from SW here: A-List Preferred, A-List and Companion Pass Qualification I know many of our A-List Preferred, A-List, and Companion Pass Members—or those working to qualify for these benefits—have questions about how the current environment may impact their ability to qualify for status this year. While I don’t have an answer for you today, we are closely monitoring this and will follow up at the appropriate time on how we will address this situation.
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03-28-2020
10:34 AM
Each Additional bag cost 75$. For more comprehensive information on checked baggage visit https://www.baggagecircle.com/knowledge-base/southwest-check-in-baggage-policy/
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03-27-2020
12:48 AM
03-27-2020
12:48 AM
@dfwskier wrote: @bec102896 wrote: I wonder if you change your flight to have a layover if you would be exempt since your arrival flight would be from somewhere else. That wouldn't be the most ethical thing to do, since the purpose of the restriction is to prevent the spread of the virus from a virus hotspot. Of course it wouldn't be the most ethical thing to do however Some will probably do it anyways unfortunately. That would be a stat that I would like to see: how many changed flights to get around the rule. we had a similar rule put in to place in Texas today as well I'm sure more states will follow.
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Not 100% sure what is causing the error, but you can always contact SW via the chat feature in the app or via Twitter or on Facebook. I know they are likely swamped right now, so hopefully you will get a quick response. Good luck!
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03-20-2020
02:40 PM
For more, see Policy Update & Clarification: Extending Travel Credit and Refunds.
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03-20-2020
02:39 PM
03-20-2020
02:39 PM
I'd check out this policy update: Policy Update & Clarification: Extending Travel Credit and Refunds
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03-20-2020
02:36 PM
03-20-2020
02:36 PM
@marynnp Happy to share that SW announced yesterday some adjustments to help folks in your situation. See the details here: In recognition of the current travel environment, we are extending the expiration date of some travel funds: Customers’ funds that have expired or will expire between March 1-May 31, 2020, will now expire June 30, 2021 Any newly created travel fund because of a flight cancellation between March 1-May 31, 2020, will have an expiration date of June 30, 2021
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03-20-2020
07:31 AM
03-20-2020
07:31 AM
@FrankHaggerty As I mentioned on your other post, pls remove your personal info from your post here. This is a public forum.
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@FrankHaggerty I'm sorry you feel that way; I am happy to see the action from SW. When was your flight booked? As this is an ever-evolving situation, who knows what additional action will be taken in the future. Also, please edit your post above to remove your personal information since this is a public forum.
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For Southwest also just updated their policy: https://www.southwestaircommunity.com/t5/Blog/Policy-Update-Clarification-Extending-Travel-Credit-and-Refunds/ba-p/103844
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03-19-2020
04:32 PM
@Goldspeaker Care to be more specific? Perhaps someone here can help you do what you're trying to do, but without further details it's a little hard to do. --TheMiddleSeat
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03-18-2020
07:10 PM
03-18-2020
07:10 PM
Oh, write to the company like I've seen numerous people on here suggest people should do with Southwest refund requests? OK, yeah, American is doing soooo much better, lol. --TheMiddleSeat
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