Southwest Airlines Community

@sbtraveler I'm glad you were able to get it worked out!   Happy flying.   ... View more

@bguzman wrote: It was my understanding from previous blogs that I was  not going to incur in any charges.     This would be the case if:   1) you did not cancel your flight and wanted to move your flight out by up to 60 days. You can modify your flight up to 60 days out completely for free.  2) you canceled your flight and used your travel funds to purchase a new flight and that new flight was equal or less to your travel fund balance. If your new flight costs more, you have to pay the difference.   In either case, Southwest does not charge fees to change or cancel your flight.   Thanks,   Jessica ... View more

I would like to add that this employee is an individual who would never normally be traveling so this would not make sense to have this unused ticket lying around. We take very good care of our teams across all locations. This was an unfortunate decision the organization, not myself, had to make. I was simply stating my frustration for the overall issue and what I was told by SW via phone many many times. Like I said, we are a very small organization so this type of situation, which no one could have predicted, just did not seem to be handled as well as it could have been. I would have been fine if I was told months ago that this could not be refunded, but instead this issue was drawn out way too long for no reason. ... View more

@Edhmom wrote: At the time of flight, he will be 7. I have been tired of seeing the cancelling comments as well. How much should we pack? I was thinking of using packing cubes and one suitcase and then use the other suitcase for souvenirs or whatever.  I love having two free checked bags! (per person) Depending on how long you are going for that would generally be ample. We have a WDW duffel bag that collapses which we always bring for either overflow items that we pick up along the way - souvenirs go in the real suitcase and dirty laundry into the duffel bag.   If we don't need it, then it stays inside the suitcase also.    Family boarding is for 6 and under, so you may need to have a plan in place for boarding, you might choose to get an upgraded option, or else don't be shy if you for some reason are boarding late in the process to ask for someone to move around if needed. If no one does, enlist the help of the flight attendant.   Definitely try to check in at exactly 24 hours prior to your flight to get the best boarding positions.    This is a tough one in some ways, a lot can change before your flight.      ... View more

@clarined wrote:     In conclusion: you can extend a LUV Voucher to 2022 by purchasing a flight and canceling, thus receiving travel funds. The extension won't happen instantly (may take up to 5 business days). Note that you won't be able to use travel funds to purchase for another person as with LUV Vouchers.      My experience is that the revised travel fund date does not appear on the date of cancelation, but that it does the next day. I've seen that twice.   I suppose the process is handled  via batch processing as opposed to real time processing. ... View more

I'm glad you brought this up.  I've had the same concern about the recirculated air and had a misconception about it as many others might.  It is good to know that it is often fresh air taken in.  I feel a bit better now knowing this.  ... View more

That list is only relevant if you book late.  If I book 2 weeks out, then I might get a wanna get away price, meaning less populated.    Understanding that it's not just, breath, that you can contract it from, all could be on hands, clothes, (we now know shoes track the virus in), and so on.  In most cases, I'm sure all people will take precautions with not touching you, but inadvertent touching and rubbing happen.  I've had a middle seat and have gotten accidental contact from both sides.  Unless gloves are passed out as you board and discarded as you exit, there can be a contraction of the virus that doesn't come from a breath or a cough.    I'm not taking sides, (well a little bit) but I'd not sit next to someone right I didn't come with, sorry.  You do have a point, and we appreciate your comment. ... View more

Being a former Flight Attendant, I would first ask them to put the mask back on. If they didn't, I would notify the cockpit and request an announcement. If they still did not comply, I'd move them to the back row, middle seat. 😉 ... View more

I totally agree!!!  ... View more

Just checked. Refunds were issued. Peculiar.  ... View more

That’s what I was trying to find. Thank you. I thought there might be restrictions on it. ... View more

Southwest also has a pretty generous Customers of Size policy, if that is applicable.   ... View more

@Titanium89 wrote:     By the way.... how many millions of $$ has Southwest and other airlines received from the federal government to help them during this time?  I guess they are more than happy to receive help, but no way in .... will give refunds BACK to people that have paid for flights before the world as we knew it changed.   Tricia Well Trish   First of all I'm sorry to hear of your difficulty. Southwest is doing exactly what every airline in the business is doing:   a) refunding tickets when the airline cancels the flight b) issuing travel funds (vouchers on other airlines) when the passenger cancels a ticket   It is well known that if airlines were to try to refund all nonrefundable tickets, that all of them would go bankrupt. It's going to happen to some of them anyway.   Oh. and that money you asked about, it's in the billions for all airlines. It's must be used to pay workers salaries thru September instead of firing thousands of them now. ... View more

@nique7321 wrote: Due to covid-19, drinks and snack have been suspended. Completely understandable! But I was wondering if I could bring my own snacks/drinks? Would there be a limit? What about a pre-mixed cocktail? Only if you share with the rest of us. ... View more

Sorry to hear! I have learned to never depend on the TV and wifi and to have a back up plan.  Love the SW offerings, but the reliability (especially of the wifi) is still shaky, even though it has gotten better.   Agree with @bec102896 -- I would provide feedback about your experience directly to SW.   ... View more

@AvKrayez wrote: Browsing through the community and a quick update on this topic. I checked my RR acct Thursday and it’s updated with the flight and points boost toward maintaining tier status. I’m already A List and had 12 flights going into mid March when I ceased traveling. Now it shows 22, however it still shows my status only through the end of 2020. Perhaps the “earned through” dates will be updated sometime later.  I suspect that is the case. ... View more

@dfwskier wrote: @PDFelter wrote: check your credit card statement.  I've found the categories listed with the charge.  I'm assuming if it says "grocery" on there, that is what will be given the extra points.  If it doesn't say grocery, then it won't qualify. That's the best suggestion in the thread.   And that's what the terms and conditions say. 😉   *You will earn a total of 3 points for each $1 spent, on up to $1,500 in total purchases each month, in the grocery store category from 05/01/2020 to 06/30/2020. That's 2 points on top of the 1 point you already earn on grocery store purchases with your card. Merchants who accept Visa/Mastercard credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa/Mastercard procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making rewards offers to you. Please note: We make every effort to include all relevant merchant codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won't qualify for rewards offers on purchases in that category. Purchases submitted by you, an authorized user, or the merchant through third-party payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology will not qualify in a rewards category if the technology is not set up to process the purchase in that rewards category. For more information about Chase rewards categories, chase.com/RewardsCategoryFAQs. Purchases posted to your account with a transaction date during the offer period are eligible for this offer. Delays by the merchant, such as shipping, could extend the transaction date beyond the offer period. Please allow 6 to 8 weeks after qualifying purchases post to your account for points to post to your account. ("Purchases" do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable.) To qualify for this bonus offer, account must be open and not in default at the time of fulfillment. This bonus offer is non-transferable and applies only to the account of the primary cardmember referenced in this offer. Eligible credit cards: Southwest Rapid Rewards® Premier Credit Card, Southwest Rapid Rewards® Priority Credit Card, Southwest Rapid Rewards® Plus Credit Card, and the Southwest Rapid Rewards® Employee Credit Card. ... View more

Thx @bec102896 ... I’ll fix that! ... View more

My comment was directed primarily t those looking to buy EBCI now.   Back to the OP. He/she was asking about a flight that was changed. When flights are changed (not cancelled) EBCI automatically transfers to the changed flight. ... View more

Yes, thank you, I read it all. ... View more

You can learn how to keep an eye on release dates here at the Knowledge Base. ... View more

@ctipton Based on the latest here, it looks like SW is resuming normal ops to Costa Rica at the end of June (at least as of now).   Last flight from the United States to San Jose, Costa Rica & Liberia, Costa Rica will operate on Wednesday, March 18. Last flight from San Jose, Costa Rica & Liberia, Costa Rica to the United States will operate on Sunday, March 22. Our current plan is to resume normal operations on Sunday, June 28. Click here to rebook.   ... View more

Points are always subject to change. Just like points per dollar may go down or go away, points per dollar might also be increased for a period of time.   The way I see it, it's extra points, and I'll take them!   ... View more

It looks like it's back in action! Thank you!!  ... View more