Southwest Airlines Community

We've discussed preboarding so many times I'm surprised that there isn't a category of its own.   Under Federal law, The Air Carrier Access Act, if you self-identify as a person with a disability you preboard.  That's the law.  In fact, you can do acrobatics all the way to the gate, self-identify as an individual with a disability, preboard, then withdraw your claim.  Since the claim does not renew for each subsequent flight, it must expire somewhere but the law is unclear.   Anyone who challenges your "disability" is leaving themselves open for legal action.  That includes other passengers who harass or otherwise attempt to shame those who self-identify with a disability.   I would be in favor of an ID card or placard similar to parking in handicap zones if the law eventually goes there.  However, that is not likely to happen anytime soon.     This is a unique situation with Southwest.  Other airlines have assigned seating and you can preboard to your assigned seat.  On Southwest, you preboard AND get the best choice of seats.  That's a perfect storm.  However, it is not the fault of those that preboard.     ... View more

@kparly14 wrote:    Huh????????? ... View more

@Anniechadwick wrote: @TheMiddleSeat you may be right. Frustrated though because it’s not just about advertising- it’s the partnership where points are offered, etc.  If SWA chooses to so closely align with this group. they need to be accountable for how they treat their customers who are purchasing based on their trust in SWA. I disagree, I don't see it as an endorsement, but rather the best financial agreement for Southwest.  Points are offered for lots of things, including eating at my local Jack in the Box, and I don't see any responsibility on Southwest to ensure I have a good meal.   At least we agree booking.com is not a good place to book hotels.   --TheMiddleSeat ... View more

@iiflyswa hmm, that is strange.  My experience is the annual fee posts on the first statement after the actual anniversary date so in your case that would put your anniversary date sometime in September, which makes your experiences the timing of your credits even more odd.  I'm glad you were able to get multiple credits!   --TheMiddleSeat ... View more

@ SWA, Senior discrimination....🙄🤔😁 ... View more

@sw_since_2009 wrote: I've called in to SW a couple times with this error and they say the only option is to go to the counter at the airport which is a waste of time since I do not check bags.  Do you remember what the person from SW support did on the phone?     Earlier in the thread a poster said that he/she simply added the KTN to the traveler profile, and then reprinted the boarding pass which then showed the words "TSA Pre." ... View more

@commishg wrote: It is laughable to say an acceptable solution is to transfer points to another Rapid Rewards member when that so-called solution (transfer) costs one cent per point.  That means a 25,000 point transfer would cost $250.  Southwest currently says 25,000 points have a value of $300 (83 points per dollar).  This means that if you transfer 25,000 points to someone else, it will cost you $250 to give them $300.  That's not what I call LUV from an airline that is struggling to survive a recent self inflicted nuclear disaster.  Of course the solution does not involve transferring points.   The person with the points can simply buy the ticket for the other person - thus retaining full value of the points. ... View more

My son was just boarding his delayed flight from Dallas, TX to  to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant  was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!  ... View more

I'd go ahead and book w another airline of I were you Southwest is still canceling the majority of its flights.  ... View more

I usually choose the companies with birthday certificates, especially those which you can use despite the date. ... View more

You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured.  I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.  I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.  https://imgurDOTcom/a/UcpxFSE   It’a almost 1am   This is all around incompetence and the CEO should be fired Monday morning.  I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.  ... View more

Involuntary bump can happen to anyone, it does not limit to companions. I've enjoyed many free flights from my companion pass and no other airline provides such a beneficial perk. It appears you obtained the companion pass via a promotional offer on credit card sign up. The standard expiration is the remainder of the year you earned it in AND the entire next calendar year. That's a pretty sweet deal. You're welcome to do what you want, I just don't agree with the thinking.   --TheMiddleSeat ... View more

@@TheMiddleSeat   Thank you for the insight. Hometown airport is small and we usually get high A never B when we use early bird.  ... View more

I have a trip coming up in January and I have already cancelled and rebooked the same rental car now six times (free cancellation and no money paid to reserve) and the price for the week went from $497 to $367 now.     Once you use points, I'm not sure if you are getting a good deal.  I'm already saving $130 on the rental car by simply watching the prices.   I use points to fly only, not for anything else. ... View more

@caskey wrote:     Edit: Also, in general if you ask, people are often willing to move forward or back a row to let you sit near each other as things fill up.  Though it's not likely someone will move from an aisle/window to a middle seat unless it is for a special reason (like your flight companion is a child). Children and newlyweds for me.   You co-workers out there can just catch up when you land instead, or use the free messaging.     ... View more

@Toyguns67 assuming ticket is purchased and companion added at least 36 hours ahead of departure you will receive sequential boarding positions.  *Excluding Business Select fares   --TheMiddleSeat ... View more

The hotel redemptions worked very good for me.  Also depends where you are going.  I used over 30 hotel redemption nights in the past few years in the Philippines starting at 5k SW points.  But I won't use it for popular destinations like Hawaii, San Diego, NY, etc. ... View more

I like the idea of the rewards for opinions. I am able to top off my points instead of buying some. You just have to know how to use it  ... View more

I also accumulated lot of them during Covid times but as travel was at halt, I haven't got to use them. Now I am also gonna enjoy those discount funds. Cheers ... View more

Upgraded boarding can also be purchased in the Southwest app 24 hours prior to departure.    --TheMiddleSeat ... View more

Sorry about your experience. But I think that's an anomaly. And it seems reactionary to take your business elsewhere after a single incident. Keep in mind that you could experience a rude gate agent with any carrier. ... View more

It is their call. Keep in mind that these inconsistencies happen because all flights are different, and there's certainly information you or I don't and will likely never know. Crew time outs, connections down stream, etc. I totally understand that it's hard not to take these things personally, and it's never fun when you're on the receiving end, but ultimately if your husband had been at the gate before t-10 he would have been able to board. ... View more

@Momojiggalo wrote:   Glad to hear you had a great experience.   However, because this is a customer forum, it is unlikely the crew will get recognition because of anything you post here.   If you really want the crew to get recognition, then you need to contact SW directly. To do so, click on "contact us" below and proceed.   ... View more

This note was included in the email that went out on October 21.  I'm guessing nothing will change until then.       --TheMiddleSeat ... View more

You were absolutely correct about adding the RR number.  I had to change a reservation, added the RR number, and everything showed up. It's my recollection that previously if you were booking with points and filled in the box with your RR number, the system made you remove it before you could move on.  In any event, thank you for solving the problem for me.  Now, why didn't any of the Southwest people give me the answer years ago? ... View more

If you look at your Chase statement, it will be bundled in with other points.  However the statement will break it down.  My anniv. points just showed up on my last statement:         ... View more

see my response to your other post on the same topic. ... View more

Thanks - and sorry, this wasn't intended to be a hijack. I was looking for a conversation about LUV Vouchers and whether they would become flight credits, and just needing more details about how that exchange plays out in the long run. My initial thinking was it is an entirely good thing to do something to create that conversion, but it appears that this isn't always to your advantage if you want to use your funds to pay for others' tickets.   Again, my apologies. ... View more

And these days, at Southwest, innovation only comes when it postively affects the bottom line. ... View more