We truly regret if you were left feeling unsettled after traveling with us, @lr101010. All Customers are required to wear a face covering but there are some exemptions to this policy. Additionally, all Employees should be wearing masks properly.
As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to Contact Customer Relations so we can follow-up with the Crew internally.
Thank you,
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@SWFlyer007 wrote: what is a, "media DM?" Reaching out on Twitter or Facebook they have an option for you to send a DM also called private message that way it's not a public message.
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07-04-2020
09:48 AM
07-04-2020
09:48 AM
I would like to see SWA remove passengers that demonstrate racism and ban them from flying.
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07-01-2020
11:19 AM
07-01-2020
11:19 AM
Traveling today. What fun! Oddly, while Judge Whatever Her Name Is has determined all of Harris County Texas should live in a bubble, indefinitely, and it is a crime with a $1000 fine for a business to allow an employee, or a member of the public at large, to be within the building premises without a mask (exceptions being restaurants), Houston Hobby is only requiring masks during the boarding process. Thank god for common sense!
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06-25-2020
11:50 AM
Enforcing the mask policy does create an additional burden on the flight attendants. The flight crew is there for our safety, aren't they? Being safe does take extra effort during these times. My gripe is that they (SW employees) should lead by example. Moving your mask to cover your nose only when close to another is helping spread the disease, not prevent the spread of it. Even worse is to wear it with your nose exposed. I'm seeing about 1/2 of the ground crew and 1/3 of the flight crew do exactly that. Not good. Bad.
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@ ffflyer I could not agree more! I have delayed all absolutely unnecessary travel for now. Not because of any fear, but because of all the inconvenience and BS. Funny, in the weeks following the whole country shut down, and it wasn't until it started opening back up, I was flying (HOU/DTW, DTW/BOS, & BOS/HOU, numerous segments), and none of us were wearing masks, not the few passengers OR the crew. All about making the sheep and cattle feel all fuzzy and warm, just like the whole TSA thing! I have issues with wearing a mask but I am tolerating it for the moment, and I have my own personal feelings about the whole Covid 19 BS, but I don't want to get that battle raging here. Unfortunately, most of my trips to drive would require days v. hours to fly. Shorter ones, around Texas or to New Orleans, I too am driving. Safe travels, my friend.
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06-18-2020
04:47 PM
1 Love
Just look at the idio...er....people and shake your head. Maybe eventually they'll get a clue. So far, in my experience, they won't. At least most of them won't. They are gleefully oblivious standing 2019-style up against their neighbor. More reason to grab a window seat. No butt in your face, ever.
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Reasonable accommodations. If someone has a disability that makes them unable to fly in a safe manner, then, unfortunately, they can't fly.
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05-22-2020
03:19 PM
3 Loves
You can bet I will be sure to WAVE 🖐 at you when I fly over you. But it more than likely will be on my return trip from where I'm coming from as you will still be on the road.
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05-14-2020
10:47 PM
05-14-2020
10:47 PM
What are you talking about? There is a Pandemic happening and no need to play by whatever rules that you are speaking about. This was not foreseeable by any of us and I do not plan to travel by plane until there is a vaccine in the future. Therefore, it would behoove Southwest to have compassion and issue refunds and not vouchers during this crisis. Everyone always seems to think their situation is special, and that the rules shouldn't apply to them. None of you have a special situation. These times are a special situation, but your situation is not. Your statement here doesn't make sense. Unless there is a vaccine we could be in this crisis for a long while. So, yes this situation is special and we should be given a refund since it is not our fault nor Southwest. Why should Southwest keep our money if it wasn't our fault either? Seems to me, this a no brainer. They are a billion dollar company who will get help from the government and keep our money.
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04-12-2020
04:18 PM
04-12-2020
04:18 PM
@ffflyer wrote: Driving to the airport is literally more dangerous than flying on the plane. Don't get drunk if you're flying with kids, (it's never a good idea to get drunk for or on a flight anyway). Not drunk! Just one to relax. Anyway I hope you are safe and still able to take your trip.
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I wish more people had taken the virus this seriously back on March 4.
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@Survivorgal62 wrote: I agree about the nonrefundable WANNA GET AWAY tickets. I also do not want to use travel funds anytime in the next year due to this virus. I am in a high risk category because i am over 55 and have underlying health conditions, including a weakened immune system due to breast cancer and lymphnodes removed. I hope SWA will soon realize our concerns are hopefully issue full refunds. In my opinion, it's very unlikely that Southwest will offer refunds as a matter of policy, despite the unique circumstances we are now facing. I am hopeful however that Southwest will make accommodations regarding ticket expiration, which would allow customers an extended period in which to use tickets/travel funds. It is possible to Southwest may make individual exceptions to policy based on extenuating circumstances such as health issues. You would need to reach out to Customer Relations to make such a request, but I strongly advise waiting for now, until the volume of requests subsides. In addition, policy may also change before your travel dates.
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For all of you who are giving the poster a bit of grief about their concern, let me ask you a question. What monetary difference would it make for Southwest to extend travel funds until this outbreak is over? The answer is "no difference" unless you consider that if they don't they'll keep the poster's money and supply nothing in return. It wouldn't cost Southwest one dime to simply extend the expiration dates. This person is not asking for a refund. If the poster doesn't feel safe putting their family onto a plane at the moment who are any of you to lecture them? I'm a pilot. If any of you were to decide you didn't feel safe flying with me for ANY reason I'd be ok with that because a person's fear whether real or imagined is just as terrifying. I'm also an avid motorcycle racer. I have no fear of being on my bike at 175 mph but I'll bet you would. Each and every one of you probably has a fear of one kind or another that the poster would consider to be irrational. Give the poster a break. Southwest (and every other business) is in the business of making their customers feel good about their experience. The stance that Southwest has taken with this will simply cause lost customers and lost revenue. The reasonable decision would be to just extend the travel funds beyond this (yes media hyped) outbreak.
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03-12-2020
07:00 AM
03-12-2020
07:00 AM
A very good suggestion. I wouldn't touch anything in that pouch even before the corona-virus scare.
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Lol, no one here in the Community has your email address. I appreciate the laugh though. So, I've offered my advice to your questions about group travel cancelations and unless you have any other questions I guess we're done here. See you around the Community. --TheMiddleSeat
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03-06-2020
01:43 PM
03-06-2020
01:43 PM
So it sounds like you don't REALLY care where you sit, but you care enough to either pay extra? Or you just want to pay extra not to see them walk on the plane ahead of you? You seem conflicted. It's your money. Just be sure you realize what you're truly paying for. In my opinion, the mere notion of losing $200 if I can't catch a flight, or decide to fly earlier in the day, is absurd. If it means watching annoying people board early, or cram oversized bags into the overhead that should have been (free) checked already, I'll accept it. They'll still be idiots before and after the flight, and I'll still use my free drink coupon to temper my disdain for them. Fair trade-off. As a "ffflyer", I'm kinda surprised you're not A-list already.
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03-04-2020
08:38 PM
03-04-2020
08:38 PM
@ffflyer wrote: But if if were my kids I wouldn't chance it. Southwest is great for many travelers but there are some situations where it's not perfect for everyone. I agree that this is one of those situations that could potentially produce a rare but unhappy outcome.
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If you are checking it make sure you pack it in a box, suitcase, or other sturdy protective case. You can't just check the actual metal detector. --TheMiddleSeat
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03-04-2020
11:10 AM
1 Love
Here are my recommendations, and I'm not a doctor or anything like that, but I do travel a bit. 1. Bring your own food and drinks. But them at the expensive gift shop past security. You don't want to drink water or coffee or tea made on the plane and you don't want to drink from a cup handed to you by a flight attendant holding the brim of the cup who, just before takeoff, has literally ran their hands across the front of all of the overhead bins on the plane. 2. Bring your own hand sanitize. Buy a small travel site bottle and bring it with you in your carry on. Use it before you eat or drink anything while on the plane and after visiting the plane's bathroom. 3. Don't touch anything or put anything in the seat back compartment. 4. Don't use or even touch any airplane blankets or pillows. I'm not for wiping down the seat and try as I don't fancy rubbing my own hands across these dirty surfaces. I don't use the tray and I wear clothing and a light hoodie so that my own skin doesn't come in contact with the seat. Any other suggestions?
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03-04-2020
08:16 AM
03-04-2020
08:16 AM
Has she contacted the police? Why bother with the SWA Leadership team?
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You're right, I read it wrong. Hopefully they won't cancel but good luck OP.
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02-24-2020
06:07 PM
Just as an FYI per the Department of Defense, member are not authorized to travel in uniform. The only time this is authorized is if a member is to report directly to a duty station or a military flight where they are required to be in uniform or will not have the opportunity to change in uniform. So, your policy of military boarding only captures a very small percentage of members that could use this.
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If where you sit on the plane or whom you sit with matters to you then book an airline that allows you to reserve seats (usually at an additional costs). SWA is all about getting the planes turned around as quickly as possible. They are, for me, usually the lowest cost and the most convenient. I don't like seeing the ever growing list of pre boarders. I'm sure some really have a disability and need to pre board, but I am equally sure that some are just willing the sell their souls to get on the plane ahead of everyone else. I don't like that SWA allows seat saving. But each time I reserve a flight I weigh these dislikes with the low cost and convenience that SWA offers and, most of the time SWA comes out on top. But I usually fly alone. I would never use SWA if I needed to sit next to someone in particular on the flight.
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Thanks, all! I was hoping I was just taking it too literally... sounds like we'll be fine.
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The part of the policy you are referencing is for "Extra Time" boarding. Those with disabilities that request to preboard still board before everyone else.
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02-06-2020
07:37 PM
While I appreciate your response it really doesn't solve the problem of so many people taking advantage of pre board as a way to get a great seat. I would love if they boarded "with extra time" between A boarding and B boarding like families do. This would at least make it fair for those who paid more for their upgrades or for Business Select
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@PKR3WS wrote:
Good evening,
I dont know if you are who im supposed to reach out to. We flew home from LAX today as we were there for my birthday and went to Disneyland for my big day. While there we bought ornaments and brought them with us on our flight thinking that if we checked them they would be damaged. Unfortunately when we brought them on the plane we put them up in the carry on and one of the flight attendants helped another SWA customer with their bags and slammed their bag in to one of our ornaments. We initially didnt think it would be a big deal as Disney packs them with quite a bit of safety care and tons of tissue paper to ensure they dont break. When we just got home we wanted to double check everything and indeed one of the ornaments is broken
What can be done to rectify this issue?
We're so sorry to hear this! While The Community is primarily a peer-to-peer support forum, it never hurts to reach out to us via the options in the link below, even outside the four hour time window. Sending @Southwestair a DM on Twitter can often be your quickest bet. Thanks!
Submitting a Suggestion and/or Complaint
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I would include the cost as a determining factor as well. I used to pretty much always buy EBCI when it was $10. Now, to me, sometimes the inconvenience of online check in is preferable to paying $25. As we've seen here, there are a lot of different variables that can be a factor. Ultimately, each traveler has to decide what's right for them on any particular itinerary.
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12-24-2019
09:19 AM
There are companies that sell travel insurance for game consoles.
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