Southwest Airlines Community

WN regularly retires aircraft to BHM ... View more

There are no senior discounts.  Supply and demand. ... View more

So what happened?  ... View more

@CupCrusher40 wrote: ty Have to check the original receipt email.   Or I think it will show you the total to be canceled and give you one last chance to change your mind but I'm not 100%, I vaguely recall that you select everything to cancel a flight and then at the end it says $XXX to travel credit and you can confirm that you want to cancel.   Although funny thought - what if the buttons are "yes" and "cancel" - yes I want to cancel the flight. Oh no I just canceled the cancellation instead. It would turn into a Monty Python skit.     ... View more

@cbello5  see post above yours.  ... View more

@floridaguy wrote: If Southwest wants to sell wifi, it needs to work.  Otherwise, give refunds.  End of story. They do give refunds. ... View more

@floridaguy wrote: As a Southwest customer and shareholder, someone who stays within the size and weight limits of bags, I would prefer that Southwest refuse to load anything other than baggage.  All of this slows down the boarding process and adds to the cost of doing business.   Southwest never agreed to be part of your exercise regiment and you can ship your bike though other channels if that is critical to your life.  I would be in favor of Southwest stopping all items that are not baggage.     Refer all of those people to a freight shipper.   Maybe someone with 50 years of cargo experience: Air Cargo by Southwest Airlines-Same Day Cargo and Freight (swacargo.com)     ... View more

The way that you are answering the question is resulting in an instant rejection.     ... View more

I must agree with the OP.  The incident is totally and undeniably unacceptable.   Spin however you like, but at the end of the day, she was calming a puppy who was in distress.     ... View more

There is no mention of preboarding in the question.  For each passenger that qualifies to preboard. one accompanying passenger may board with them.   What Southwest is doing is not "family boarding", it is better described as "child assist".  I have called and asked the question several times and always get the same answer.  That's the reason that I construct my response as it was described to me.     ... View more

@bec102896 wrote: @DancingDavidE wrote: @sashalung wrote: Two days ago, I called SWA to request the cancellation of my outbound flight to LAS because my son fell ill, and, when I tested myself, the T line on my  COVID test was sort of pinkish. I still wanted to keep my inbound (return) flight but didn't know how to manage it on the website. A customer service representative informed me that my reservation was canceled, and the miles would be credited back to my account.   However, yesterday, shortly after my original flight departed, I received an email stating that I had forfeited my miles by not canceling in time. When I called SWA today, a young lady accused me of lying and claimed that I never called to cancel. I have been a loyal customer for approximately 30 years, hold two credit cards with SWA, and this is the treatment I receive. I'm curious if anyone else has experienced a similar situation. We have no control over their phone records; moreover, their phone system doesn't even allow outgoing calls (I was disconnected from the representative three times today, and nobody called me back). Yet, they expect us to believe that their records are flawless.   Punishing clients for being cautious and choosing not to board planes when they aren't feeling 100% seems strange, to say the least.       In fact my wife is on the phone right now to cancel one leg of a RT flight and the wait time is three hours. If only she listened to my advice on this too. 🙂     The system issues yesterday made it hard to get though on the phone you should be able to cancel one leg on the app though.  and you mean you didn’t share your A List phone number with your wife I asked if I could send it in via social media...yes, and done in five minutes.     ... View more

@mtnwen wrote: Well,  it seems the original  phone call was about that- the  fee they charge to redeem points  got denied on the person's credit card.     They shouldn't have used the stolen credit card 😂 ... View more

Thank you for your input. Your advice has been very helpful. ... View more

@floridaguy wrote: There is nothing vague about family boarding.  For each child under the age of seven, up to two adults may board with that child.     For a 15 year old, family boarding does not apply.  The only thing that I could consider would be if the 15 year old had their own child and then they would likely board with the child as an "adult".   I have researched this and found that while the above is correct, the gate agents don't always follow the rules.   So two adults, the 15 year old, and the younger kid can family board.      ... View more

You could pull up your Google timeline from the Google maps app if you have the tracking turned on which has everything time stamped on where you were at X and Y time  ... View more

nasa has ideas for a 30 minute flight which usually takes 12 hours at 150,000 feet. Fingers crossed ... View more

Well, as I said when I was a kid, "That's the brakes - power disc." ... View more

Contact Southwest and obtain a complete refund.  In addition, file a complaint with the US Department of Transportation.  Southwest needs to take people who save seats and have them removed from the plane.   Where is the flight attendant?   This is a Southwest problem.   ... View more

I've had the same issue for years. And reported it with no fix. I understand it's somewhat low priority but it's still a basic function that should work. This isn't the same as sending the email confirmation you receive. This sends the itinerary without cost information. If you go to Manage Reservation and it up by confirmation number, it will work. It seems to just be when viewing the reservation from your account. ... View more

@eosphorus wrote: Or since they are charging people to give them an early bird they could pay a decent dev to write code to not make that seat available and instead assign it to the earliest person that bought an early bird and then keep following that algorithm till no early birds are left. Most other airlines do something similar. From a guy that was a dev in an airline  Former dev but not a former Southwest passenger? The seats aren't assigned on Southwest.         ... View more

What gets back to me is that I am one of the very silent people who occasionally calls and complains about policies.  I am hearing that people are demanding partial refunds and filing disputes on their credit cards for partial rebates of fees paid.  No one wants to follow the rules and then watch others break those rules when the employee stands there and does nothing.   Disney has rules, Alamo Rental has rules and so does Southwest.  It is beyond time for these gate agents to do their jobs. ... View more

I believe that Southwest's pricing and policies are VERY REASONABLE.   The bicycle takes up a lot of space and is more difficult to handle than a piece of luggage.  Thus, the policy on weight and size limitations.   The choice is simple - pay to travel with the bicycle or travel via other means. ... View more

@floridaguy wrote: Being confused, since it was right there within about 10 inches from her hand, I must have paused long enough for her to repeat, "hand me your ID please".   Did you say politely "yes ma'am, it's right there on the counter"  or did you just keep staring?   She's not supposed to magically find ID on the counter or somewhere else that might be yours to confirm someone's identity, it has to come from you as you are presenting it to be your own ID.          ... View more

Yeah, I saw that too.  I wonder how many people are in the wrong areas only to have their flight compromised.   The northeast travel was completely empty, while the other area was rather busy.  I learned as a freshman in high school that if you have an imbalance in your procedures like that, you have inefficiency.   I welcome the opportunity to debate the genius at Southwest who engineered either or both of those processes.  Give me a day and I'll attend a live podcast debate of the issue. ... View more

This is an older post - but - there is lots of incorrect information here. Southwest Hotels is not directly affiliated with Southwest - it is managed through a 3rd Party, Booking.com. So any questions/concerns/etc. need to be made through them.   Secondly, I actually use Southwest Hotels quite often - 2 different hotel stays over the last 2 weeks or so - and to date I have never had any problems. I use Southwest Hotels whenever I don't care about loyalty to a particular hotel brand and want to stay somewhere unique, and/or I get a lot of points for the stay. For my last 2 trips I got 3,000 points. So it's worth it from that angle if you want extra points, and they are Companion Pass qualifying-points.   --Jessica ... View more

I think such experiences happen with people and it's not always directly the fault of any company. Even tho there are cars with electric window operation, the manual ones are not extinct. And other cab services also have cars with different facilities, maybe you should ask for your requirements while booking. Southwest does partnerships with brands for monetary and customer benefits. A partnership doesn't define a brands intentions and image completely. ... View more

@jbailey5280 wrote: For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.   This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.   SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.    FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.  I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.     ... View more

I would not just blow this off as a hacker that got into your account via a poor password on your behalf. I too had my points taken and they used my attached credit card to book a flight. I have a very complex password and pay attention to securing my devices. When I called they put my points back into my account and the SW credit card refunded my money. At that point I thought it was all done. At that point I let things go. On Saturday I made a decision to get a last minute flight based on using my points. When i went to book the flight they told me my account was on hold. This was almost 60 days past the initial incident. The customer service rep (Ashley) hung up on me when i asked to speak with a manager or at least put in case notes. In the end i was forced to pay the most ive ever paid for a plane ticket instead of using my points. I am  not convinced that this was a directed hack on just my account. I believe that it was done either internally or on Southwest's system. At this time I am going to be demanding that they make this right since i am the victim. I am also going to request a complete copy of the investigation. Since my credit card was used this is also more than just points. They have the name of the person who booked the flight and whose information was put into my account. If they fail to cooperate I will be reaching out to the attorney generals office. ... View more