Southwest Airlines Community

@Hockeymom2 I am so sorry for your disappointment and that our Crew wasn't able to assist you and your boys. As a peer-to-peer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to document your concerns. Thank you,   ... View more

@Djjones Call Southwest, 1-800-435-9792   --TheMiddleSeat ... View more

Thanks for the info! I just bought a one more guitar (bass gutar at this time. firstone here https://www.bestadvisers.co.uk/bass-guitar ). ... View more

@benjambb wrote: The Federal Government says that airlines are responsible for damaged luggage up to $3500 per flight.   https://www.transportation.gov/airconsumer/baggage   Southwest is not adhering to federal law by denying customers damage reports to their strollers.   I will be contacting the DOT here: Contact Us Office of Aviation Consumer Protection   1200 New Jersey Ave, SE Washington, DC 20590 United States   Phone: (202) 366-2220 Business Hours: 8:30am-5:00pm ET, M-F In the interest of clarity, I’ll point out that not all checked baggage items qualify. Certain items do not. SW agrees to transport the items, but does not accept responsibility for them due to increased risk associated with them. The airline advises the passenger of this fact, and provides a waiver which the customer must sign before the airline accepts the checked item.   details are included in the airline’s contract of carriage:   ” Unsuitable Baggage Subject to Limited Release of Liability Carrier may, at its sole discretion, but is not obligated to, accept Baggage unsuitable for Carriage as Checked Baggage, subject to a Limited Release of Liability, as provided below: (1) Voluntary Separation for which Carrier is not liable for delay; (2) Fragile and unsuitably packed items for which Carrier is not liable for damage and loss of contents; (3) Previously damaged items for which Carrier is not liable for damage and loss of contents; (4) Inadequately packaged or over-packed items for which Carrier is not liable for damage and loss of contents; (5) Perishable items for which Carrier is not liable for spoilage, damage, or delay; (6) Soft-sided cases or unprotected/unpacked items, for which Carrier is not liable for damaged  and loss of contents; (7) High-Value Items described in paragraph (i) of this Section, for which Carrier assumes no responsibility for loss, damage, or delay; (8) Late-tendered Baggage for which Carrier is not liable for delay; and (9) Items where specific requirements under this Section are not met, for which Carrier is not liable for loss, damage, or delay.”   The question is whether or not the passenger who started this thread signed a waiver. ... View more

A person can have a service dog that is trained in a specific task (like leading them if they are blind or sensing an oncoming seizure), but that doesn't mean they help with emotional issues such as severe anxiety. ... View more

@segan83 wrote: I would pay for my and my wife's tickets then we would each include our companions on the flight. Two paid tickets and two companions. That would work. ... View more

@Jefro67 wrote: How can I get an estimate for shipping my game meat ?   Please refer to the post immediately above yours for details on how to pack your item..   If using checked baggage and the box/case weight  is under 50 pounds, then there is no cost. If the weight is between 50 and 99 pounds, then the cost is $75.  !00 pounds or more is not allowed.   You are entitled to two pieces of free check luggage, so the above would apply to each individually. ... View more

All airlines carry pets. It s unlikely that will change.   Therefor it is your responsibility to be prepared.   1) carry appropriate meds with you. 2) tell the flight attendant of you condition and solicit that  person's help in being seated as far as possible from any pets.   If you want to suggest that Southwest stop carrying pets, here's how you can do so:   https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244       ... View more

Best way to file a complaint is below   https://community.southwest.com/t5/Knowledge-Base/Submitting-a-Suggestion-and-or-Complaint/ta-p/87244 ... View more

Thanks for the direct buy tip. ... View more

Oh, @MFlyer thank you! I'm just choosing a suitcase and i was looking for this question) By the way, what do you think about these suitcases? I need some medium for me and some dog things. ... View more

@nikac408 wrote: 4 years later and it still sucks..Ive entered in my canceled reservation confirmation number and I get an error message saying make sure the reservation is valid and scheduled which doesn't make any sense because its a credit for a canceled reservation!!!  I called the 800 number and was forwarded to leave a call back number for a 52 minute wait. When I finally got the call back it was from a bad line and the agent disconnected before I could even say anything!!  Good customer service would have realized the problem was on their end and called me back at least.  This is ridiculous, Im just trying to book a flight with MY money that Ive already spent, it shouldnt be this hard!      the confirmation number and the passenger name needs to be a complete match. You might want to check there first.   Also in inputting the confirmation number, it is easy to mistake a zero from an ohh, and a one from an L. That might be another place to check.   It that fails, you can contact via the Southwest app chat function or one of the other options listed below:   https://www.southwest.com/html/contact-us/index.html?clk=GFOOTER-CUSTOMER-CONTACT-US   Are you sure the credit has not expired? You could get that error message if it did.   ... View more

Hi @Samantha_77, visit Customers with Disabilities on our website and click on Emotional Support Animals in the left margin for full details. We look forward to welcoming you both onboard!   ... View more

Here’s a pic how my case is better locked. Had an incident with flying SWA where TSA could breech the case, so I’m passing along this lesson learned.  Overall, flying with a firearm as we moved cross country was uneventful. ... View more

@GrumpyOldMan wrote:   The only reason to require 7.0 is that the app coders are un-skilled.  You-all could be doing better.    I don't know fo sure why this happens, but my guess is   1) Making the app viable across a bunch of versions significantly increases the complexities of the app - potentially decreasing the stability of it   2) Doing so increase the cost of doing so.   The airline wouldn't do this if there were lots of users of the older OS versions. I would imagine that the airline has made a decision to not spend a lot of money for a few users.   As I said upthread, if you don't like the situation, contact the airline directly via one of the methods listed under "contact us" below.   I use android 7.0.i so I'll be obsoleted about this time next year. My then 5 year old phone will have served me well. Then I'll buy a new one - assuming my old one doesn't die of old age first.   edit add: it appears that as of May, the percentage of active android phones in the US that are using android 7 or better is somewhere around 90%. Android 6  (about 5%) makes up half of the remaining 10%   https://gs.statcounter.com/android-version-market-share/mobile-tablet/united-states-of-america     ... View more

Mamie,   The job of a flight attendant is safety. Amenities are not a guarantee either. Your ticket is for the actual travel itself. You must not be a frequent flyer or you would realize this.  ... View more

@Carizzma17    For your protection I highly recommend editing your post to remove your email address as this Is a public forum and the last thing you want is to have your email compromised.     For information on how to obtain your W2 check out this Knowledge Base article: Former Employee W2 Form Information     -Blake ... View more

We're so sorry for letting you down, @Jockey1967. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out specifically to Customer Relations by phone at 1-855-234-4654 or on Facebook or Twitter @SouthwestAir. Thank you.   ... View more

I have Samsung version 6, and it is not compatible with the SW app. Called Samsung, they were clueless. Called SW - they did not know there was a problem. Emailed the developer - no response. Just buy a new phone and hope it works. ... View more

@dow44 The WIFi login page where Members put in their credentials is secure so their information could not have been pulled from inflight. Typically these situations occur when someone gains access to a Rapid Rewards Member's login credentials and successfully authenticate with the correct username or password.    We appreciate your suggestion. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to our official Customer Service channels via the options in the link below. Thank you.   Submitting a Suggestion and/or Complaint  ... View more

Not that it should matter though, as I’ve never had an issue with other airlines.  ... View more

@sheryls wrote: They basically said that they will NOT accommodate but you are more than welcome to pay the additional fares for changes in flights.  Every other airline is accommodating customers' requests due to the virus outbreak and companies cancelling all travel.  SW doesn't care.   There's nothing to accommodate here because the other airlines are doing what Southwest already does: no fees to change flights. All other airlines charge fees as high as $200 (on top of the difference in flight cost) just to change a flight. The airlines are now waiving those change fees. Southwest has never charged fees to change flights, so there's nothing they need to do differently.     --Jessica ... View more

@Iowagirl1 wrote: The check in system is not as represented. I fly biweekly on Southwest, and each time I set my alarm to check in precisely 24 hours before. I often get b30+. I find it hard to believe that the entire plane checked in within 2 minutes of the check in process opening.    Well, when you check in you have A-List Peferred, A-List, and Early Bird purchasers in front of you. SW automatically gives them boarding spots at t+36 from flight time. That's potentially a lot of people who already have boarding posiions befoe you check in.   Also, almost everyone nowadays tries to check in at t+24. So if you are 30 seconds or a minute late, there are other people that checked in before you   You sid said you fly SW bi weekly. Why afren't you A-List? ... View more

This is still happening. As of yesterday 2/17/20 I am getting the same message using my Surface Pro 7. I can watch TV, but not movies ... View more

@ACL -- you can't board a new flight with your missed flight's boarding pass. You should have gone to the podium at the gate as soon as you knew you were going to miss your flight and they would have given you a new boarding pass for your next flight then and there. Also - boarding passes take seconds to print, so you should not have missed your newer flight if you did not have your boarding pass in hand when you went to board.    It's rare but I've seen it happen, people are in line to board and the scanner beeps when someone's ticket is scanned, indicating that they don't have an actual boarding pass but a security document, or there is another issue, and they have to go to the gate agent and get a boarding pass printed.    --Jessica ... View more

@LindseyD , talk is cheap. If SWA truly is "humbly and deeply grateful," to military members, then they would stop using the military as advertising fodder. Since almost no military flies in uniform anymore, just stop advertising pre-boarding for military. Just stop. You don't owe it to us. But we don't like being taken advantage of. ... View more

Two words: Bragging Rights 😉    --Jessica ... View more

I know this is something that has been long requested, and that Southwest has said they would look into. Unfortunately, the wheels of IT change spin very slowly at Southwest.  ... View more