Southwest Airlines Community

@Iowagirl1 wrote: The check in system is not as represented. I fly biweekly on Southwest, and each time I set my alarm to check in precisely 24 hours before. I often get b30+. I find it hard to believe that the entire plane checked in within 2 minutes of the check in process opening.    Well, when you check in you have A-List Peferred, A-List, and Early Bird purchasers in front of you. SW automatically gives them boarding spots at t+36 from flight time. That's potentially a lot of people who already have boarding posiions befoe you check in.   Also, almost everyone nowadays tries to check in at t+24. So if you are 30 seconds or a minute late, there are other people that checked in before you   You sid said you fly SW bi weekly. Why afren't you A-List? ... View more

This is still happening. As of yesterday 2/17/20 I am getting the same message using my Surface Pro 7. I can watch TV, but not movies ... View more

@ACL -- you can't board a new flight with your missed flight's boarding pass. You should have gone to the podium at the gate as soon as you knew you were going to miss your flight and they would have given you a new boarding pass for your next flight then and there. Also - boarding passes take seconds to print, so you should not have missed your newer flight if you did not have your boarding pass in hand when you went to board.    It's rare but I've seen it happen, people are in line to board and the scanner beeps when someone's ticket is scanned, indicating that they don't have an actual boarding pass but a security document, or there is another issue, and they have to go to the gate agent and get a boarding pass printed.    --Jessica ... View more

Hi @DaveW. Customers who take advantage of our EarlyBird option are automatically assigned a boarding position 36 hours prior to their flight's scheduled departure time. We reserve the best boarding pass numbers available after our Business Select Customers' and Rapid Rewards A-List Members' boarding passes are assigned. Since the number of these types of Customers will vary on each flight, the boarding group number of Customers with the EarlyBird option will also vary. Therefore, EarlyBird Customers are not guaranteed to receive an "A" boarding pass.   We have not considered closing purchase after the A Group, and many Customers are happy to be in the B Group, especially since they can often still secure seats together. The reasons Customers purchase EarlyBird also vary. For example, some People do not want to wake up 24 hours prior to their 5:30 a.m. flight to secure a good boarding position.    Nevertheless, we regret if you were not happy with your boarding position, and your concerns have been taken to heart. As a peer-to-peer support forum, we aren't equipped to document your suggestion, but we encourage you to reach out via the options in the link below. Thank you!   Submitting a Suggestion and/or Complaint ... View more

Department of the Navy does not allow commercial travel in and routine service or working uniforms. This policy was put into place after a Navy diver was singled out during a hijacking.   SWA has a policy that effectively excludes Sailors and Marines. it is embarrassing calling for “uniformed personnel”  on official business for boarding only to be turned away because I’m not in a uniform.   The term “uniformed personnel” includes the military, Public Health Service and National Oceanographic Atmospheric Administration folks both in and out of a uniform.  ... View more

Two words: Bragging Rights 😉     --Jessica ... View more

After speaking with a representative from Southwest, I have a definitive answer...  yes each individual can view their boarding pass on their own device.  Here is how: All of the passengers need to create a Rapid Rewards account on southwest.com   First - log onto the southwest.com website from your laptop or desktop Second - click on:   FLIGHT | HOTEL |  CAR | VACATIONS Third - click on: manage reservations Forth - click on: Add Rapid Rewards number Fifth - enter flight confirmation number and passenger information  Sixth - enter Rapid Rewards number (you can get their Rapid Rewards number by logging on and clicking: My Account)   once you've done this for each person, they can go on the app and view their mobile boarding pass. ... View more

@Countrylife4996 wrote: How do I retrieve my 1) TSA precheck traveler # 2) rapid reward #   Well, when you log into your SW account your RR# should appear during the process.   After you log in, within my preferences (personal), you'll find your known traveler number.   If you can't log in, the pick the "need help checking in" option   https://www.southwest.com/account/recovery ... View more

@cap223 wrote: Yes the new update (on android) changed how boarding passes look and one of those changes is that the business select drink coupon is gone. Had a flight attendant ask me for mine and she wasn't aware that it no longer shows up. May be a problem in the future. Does a printed pass show it? It's in the app but you'd have to scroll a page or show the details where it would say "drink coupon: yes" or something like that.   The previous version had a second page to scroll, I believe current version it would show up in the info about the boarding pass although I'm an iOS user so I'm not 100% how it will be displayed on Android devices. Do you still have the pass saved to look?     ... View more

@Coloradokrebs wrote: good to see that as of 12/3/19 you can now look up and see a list of unused travel funds.  Thanks SWA Agreed! So glad this feature finally came to life. Glad to see Southwest is listening to its customers.    -Blake  ... View more

thanks NicoleAshley but the solution I am looking for is to allow my companion to board with me. I think in my discussions with many other Companion Pass holders that is what is universally wanted.  ... View more

Based on my recent experience, I agree with your observation that SW post the points a lot quicker towards the end of the year but very slow beginning of the year.  Very frustrated! ... View more

I’ve been a list / preferred for many years and have never seen this as a problem.  The only time I get a B or C boarding pass is:   -It’s a high traffic business route, and there are a LOT of frequent fliers   -I book less than 24hrs before check in.    -I change less than 24 hrs before check in.   Ive been able to easily understand the boarding assignment just by flying a lot, surprised some people think there are widespread problems. ... View more

I can get on the mainpage but can not select a flight.  Been having these problems for several months and after SWA reset my account, it worked for awhile and now is doing the same thing as before.   ... View more

@davidonelson wrote: Most people know their belongings should be put under the seat in from of them or in the overhead bin, not taking up the seat next to them.  If people put their belongings on the seat next to them, then yes, the item needs to be moved so the person next in line can sit there if they desire. I won't move my computer case from a seat I'm saving. You planning to touch my stuff or sit on the computer case?   Wwhen I'm early on the plane and decide that I want to use the lav during boarding, I put my computer case on my seat to let others know that the seat is taken.   How do you plan to distinguish between he situations described in paragraphs 1 & 2? ... View more

@rgabriel99 wrote: @dfwskier wrote: @spurkapile wrote: One other way to look your confirmation code up even on cancelled flights.  Not sure why the SWA person didn't suggest rather than just thank the one person that suggested calling.   Go to My Account and then to Recent Activity.  It will show all acitivity including cancelled flights, refunded miles, etc. along with your confirmation code.  Ironically, it does NOT show travel fund credits.   I agree that SWA does not make this particular process easy.  There is no reason you should not automatically see all your travel fund credits on My Account when you log in.  This is clearly a business decision hoping that a certain amount of travle funds will lapse.  If they can show that much detail on my "recent activity", they can list all the travel funds available.  I have been an A List Preferred customer as well as achieving Companion fare status for four years straight and that doesn't feel like the SWA philosophy that I get with everything else. Hello.   I think that almost everyone would like to see Southwest have a place where travelers xould find all of their available travel funds.   When you say " There is no reason you should not automatically see all your travel fund credits on My Account when you log in"  there actually may be a reason. We have no idea how complicated it may be to buid a computer interface to capture all credits, a database to store them, and then revise the My Account webpage to provide access, As others have said, Southwest probably does not have the best IT department.   I really don't think the company is intentionally encouraging the loss of travel funds, but I do not know that for a fact. IMO Southwest is an honarable company, and encouraging the loss of travel funds is not something an honorable company would do.   Until the company provides the feature you seek, we should be responsible for our own actions, and simply save information we get from the company about unused travel funds. It really is that simple. You can't be serious.  This would be an extremely easy thing for them to do.  I'm sorry for being a jerk, but don't be naive.  They don't want you to find your credits.  It really is that simple.   But you are right, we should be responsible because Southwest Airlines wants to screw us out of our credits so it's up to us to ensure they don't do so.   If Southwest wanted to "screw you" out of your travel credits, it would do what United, Delta and American do. It would deduct  $200  from travel funds EVERY TIME you tried to  use travel funds from a changed or canceled  flight. It would be quite simple.   Those $180 travel funds? Poof, they're gone. Those $240 travel funds? They're worth $40.   Instead SW lets every person who takes responsibility keep every penny of their travel funds.   So what's keeping you from acting responsibly? ... View more