Southwest Airlines Community

Flight paths change all the time. PHL > LAS stopped nonstop flights in 2019, and I've been hoping they will someday be back.   --Jessica ... View more

And yet LUV was down 1.10 on market close today... ... View more

@stenaught wrote: I am in the same situation, fortunately I had planned for an extra day.  I booked a flight on a different carrier.  You may want to do the same.   If southwest cancels your flight, they are required by law to refund your money, even if it's an anytime ticket. https://www.transportation.gov/individuals/aviation-consumer-protection/refunds To be clear, If Southwest cancels a flight it will refund to the original form of payment:   if a credit card, to that credit card If a debit card, to that debit card If a travel fund, back to that travel fund ... View more

@strgth wrote: OMG Jessica! Thank you. I would have never seen the second layer under the Preferences tag. I need to work in SW Innovation department. Much user design and user interface (UI) upgrades needed for a world class user experience (UX)! Thanks again Jessica! No problem!   --Jessica ... View more

Perhaps you are not aware of Southwest's issues right now:  https://www.nytimes.com/2021/06/16/business/southwest-delays-cancellations.html   Not typical -- yeah I would say that's accurate.   ... View more

Bulkhead seats (row 1) have more legroom than the rest.   Since you would have a need for a specific seat, you would be able to preboard (meaning before A1) giving you a better shot at one of those 6 seats. ... View more

If the leg you want to cancel cost 25,000 points, when you cancel you should get 25,000 points back. ... View more

I'm trying to decide if this is a real person or a bot, due to the weird tags in the first post - and the other blank post which I am thinking about reporting for removal.    --Jessica ... View more

It's hard to understand from your post exactly what your problem is.    Was your flight delayed? Canceled?    --Jessica ... View more

@RyanT wrote:  Normally 5-week's lead time is standard for domestic travel for me.  We are not in normal times though. You can't expect everything to be as it was pre-COVID right now. It's going to take years for airlines to get back to "normal". Last I read, most airlines think it will take until 2023 to have "normal" traffic again.     --Jessica ... View more

In life focus on animals, nature, and hobbies who won't hurt you. I coin collect. ... View more

Sorry your bag is delayed your best bet is to deal with the airport baggage service office that way they can file a report and hopefully set your bag up for delivery when it arrives.  today has not been a good day for Southwest so just be a little patient and they will get you reunited with your bag as soon as possible.  -Blake  ... View more

Did you get the 50% discount using the SAVE50 code?  I used the code (using both cash and points), but the fare/points reverted back to full price (slashed amount, not discounted) before purchasing.   I tried on both my and my husbands Southwest accounts and on two different computers, but not one time did I actually receive the 50% off.  It was the exact same as booking without the SAVE50 code.  It's frustrating.  I've e-mailed Southwest. ... View more

Thanks for the replies.   The story had a happy ending: the person who accidentally took the wrong bag returned to the airport after the airline called them (using the contact information on the suitcase that was still at the airport).   My surprise, however, is that the SWA employees were a mess, and frankly made the situation worse. It was clear that they were improvising, and I didn't think they handled it well, so I was curious if there was a protocol for this situation.  ... View more

Log out of your RR account then book the ticket with the name that matches the travel fund. You may or may not be able to put your RR# on reservation. That will at least get the flight booked then you can try to get your RR# added later which may require calling, but could be done at a less busy time.   --TheMiddleSeat ... View more

@TheMiddleSeat wrote: Yay, the Belize people can finally stop demanding flights.  Thanks for posting this.   --TheMiddleSeat Ha yes, they'll have to wait until November 7, but still, good news that these flights are resuming!   --Jessica ... View more

@Gtraveler wrote: Thanks Jessica. I don't use twitter, but maybe I'll try Facebook. I appreciate the advice!    Facebook would work. You could also do e-mail. Click on contact us below for details.   The cell chat function would normally be an option, but I suspect it is no better than the phone at the moment ... View more

Hi Court2412. Good question! If you call Employee Services at (877) 792-4792, they'll be able to send your information to Payroll and request the older W2s.  ... View more

You'd have to inquire about this at your gate - if there are any positions available, you can pay to upgrade to an A1-A15 boarding position.   --Jessica ... View more

More from CNN - sounds like planes were grounded for awhile Monday night into today:   Southwest Airlines reporting more 'technical issues' https://www.cnn.com/travel/article/southwest-alaska-airlines-delta-outage/index.html   (CNN) — Southwest Airlines reported unspecified "technical issues" Tuesday, hours after a technical issue on Monday evening caused the airline to halt traffic. The airline tweeted on Tuesday afternoon it is "aware of system issues and are working quickly to resolve." CNN has asked Southwest for additional information.   The airline's third-party weather data provider experienced intermittent performance issues Monday evening, grounding planes and delaying travel across the United States.   The aviation tracking website FlightAware says nearly 30% of Southwest's schedule is canceled or delayed Tuesday. It said the airline has canceled 478 flights and delayed 528 flights.   Delta and Alaska Airlines also reported computer issues Monday that affected their ability to sell tickets.   Passengers across the country took to social media to express their frustration and demand answers after the issue left some people grounded, stranded and stuck on planes. As the world has returned to pre-pandemic era air travel, flights have seen an uptick in issues, with the Federal Aviation Administration saying there have been 3,000 unruly passengers reported this year.   Southwest said the technical issue Monday prevented the transmission of weather information that is required to safely operate their aircraft.   "While the vendor worked to restore connectivity, we implemented a ground stop to protect the safety of our crews and customers," the statement said. Southwest said it was working to get all passengers to their destinations as quickly as possible.   Passengers were delayed, stranded Chris Martin, who was traveling on Monday, told CNN he was delayed for over two hours on a Southwest Airlines flight from San Jose, California, to Austin, Texas.   After tweeting about the airlines outage issues and delays, he said he was able to board a flight but many others were not so lucky.   "Lining up to board now, apparently they are releasing the weather paperwork city by city. This was a 5:55pm departure, now 8:17pm out here," Martin told CNN. "Twenty-two flights showing on the board delayed or canceled."   Jason Goran, another passenger who was traveling from San Diego, California, to Houston, said he sat on the plane for two hours due to the weather system outage.   "@SouthwestAir captain said we can't take off because weather system for entire company is down?" Goran tweeted during the ordeal.   Goran said the flight was scheduled to take off at 5:50 p.m. PT. By the time he spoke with CNN, it was 8:17 p.m. PT.   "It feels like we are about to take off," he said at the time. "They called us back to the plane but we haven't pushed back yet."   Patrick Miller said after boarding his flight from Phoenix to Portland, Oregon, passengers had to deplane and then re-board.   "From boarding to deplaning, it (took) two hours," Miller told CNN. He also tweeted about his delay, saying "Lots of hate being thrown at @SouthwestAir right now, but my flight attendants have been giving out water and people are allowed to deplane."   People were losing their patience due to the delay, he said.   Other passengers, like Ryan Cesaitis, said they were able to take off and land, but ended up stuck on their planes as issues continued to plague the airline. Cesaitis, who also shared his experience on Twitter, told CNN that he waited on the tarmac for 90 minutes after landing at Dallas Love Field from Phoenix.   Other airlines also experienced issues Delta told CNN in a statement that its teams were working to quickly address a technical issue that made it difficult for customers to purchase flights on Delta.com, the Fly Delta app and through the company's Reservation Call Center.   The ability to check in for flights was not affected, according to the statement.   Alaska Airlines also experienced issues Monday. In a tweet to a customer, the airline said that its "booking page is down. Our team is working hard to get this resolved." A message on the Alaska Airlines booking page read, "We are currently experiencing issues that affect shopping at alaskaair.com, our mobile app and through our contact center. We are actively working with our partner that powers our shopping platform to resolve the issue. We apologize for the inconvenience. Please try again later."   CNN reached out to Alaska Airlines for comment but has not yet heard back.   ----------   --Jessica ... View more

Story of my life! It's hard to get nonstop flights anywhere from Philly these days. I have hope for PHL > LAS though, as I am just starting to see flights that have one connection, but "no plane change", so you are on the same plane for the entire flight! Progress.   --Jessica ... View more

@Sundance We're sincerely sorry to hear the details of your son's experience and for letting you both down. As a Customer-to-Customer support forum, we are not equipped to assist you here, but we encourage you to Contact Customer Relations for assistance documenting your concerns.   ... View more

@jksobonya wrote: Good catch, Jessica. I had not seen that before. ... View more

I haven't received an e-mail about middle seats being open since November 2020 - because starting on December 1, all seats could be occupied. I specifically remember this because I flew on December 4, and the e-mails I got about my flights said that the opening seating policy ended on November 30 and the middle seat "may" be occupied on my flight.    --Jessica ... View more

That wording isn't the best - you still need to check in to get your boarding pass - however, the benefit of Early Bird is Southwest checks you in 36 hours ahead vs 24, so you can check in any time and you will already have your boarding position assigned. Without Early Bird, you are at the mercy of whenever you actually check in to get your position, which is why people check in right at the 24 hour mark in hopes to get the best position they can. Early Bird eliminates that hassle.   --Jessica ... View more

Once when I was en route to Vegas I had a connecting flight in Chicago and while I made it to Chicago, our plane was delayed several hours due to some type of battery issue, compounded by the fact that it was going to snow later that day possibly making the flight even more delayed. I remember the agents saying a required part was being flown in on a different airplane *by itself* so the part could be installed on our plane. Once it arrived and was installed, we were able to board and depart.    Long story short, because of the delays Southwest gave everyone a $100 voucher - that was nice!   --Jessica ... View more