Southwest Airlines Community

This just happened to me. flying with 89 mom that needs a wheelchair. I checked in at the 24hr mark. got B9. got distracted and checked her in about 45min later. she got A46! She is not A-list. As noted in another reply, somebody who had A46 probly changed or cancelled. It's all moot because I will accompany mom as a preboard. ... View more

Bumping because I saw this increased fare for the first time the other day and was wondering why it was double the price!   I don't know why I'm second guessing myself, but even if you had a 4+ hour layover, your checked bags will still be checked to its final destination, correct? I have an upcoming flight that has an exact 4 hour layover. What do they do with the bag all that time, just hold it?    --Jessica ... View more

@RKibbbe79 wrote: Good evening!  My husband and I have a 5:45am flight out of LAX and I’m curious if anyone knows how early the bag check in counter opens there? I’m a super anxious flyer and plan on getting to the airport around 4-4:30 or so and was wondering if anyone has any insight. A google search really just tells me to get to the airport 90-120 min before our flight.  thanks in advance!  That's amazing @Matt4202 that it is 24 hours there. That might be unadvertised, but good to know.   Anyway @RKibbbe79 4:30 a.m. should be great for a 5:45 a.m. and the worst case would be if you arrive earlier but have to wait if someone was taking a coffee break right then.     ... View more

@Matt4202 wrote: 8675309 is the voucher number Is the passenger named Jenny?  ... View more

@LindaB wrote: SW is not the same airline it was before the COVID exposure restrictions destroyed the airline industry. The goal was to eliminate all the non-mainstream companies. SW is on a hit-list and they are self-destructing. I am facing similar issues. This is a sinking ship.   🤣   Well, to be fair, no airline is exactly the same as it was, but Southwest still remains at the top of the list in my book.   Your posts about your flight and being charged to change it doesn't make sense. If Southwest makes a schedule change (i.e. your 8AM flight now departs at 8:30AM), Southwest sends you an e-mail that your flight has changed and if you are not happy with the change you can change it at no cost, typically within 72 hours of receiving the e-mail, although it may be a little longer now. If you waited longer than that to change your flight, you are out of luck and have to pay the difference if the fare increased. And by the way, we are having a gas crisis at the moment ... fares are going to be higher to compensate. It is that way across the board - this is not a "Southwest" problem.    --Jessica ... View more

That’s why I said we wouldn’t mind putting ourselves at A15 regardless of if say I got an A2 boarding position. That way they’d unofficially be A16 and able to board without an issue technically.   Another issue I foresee is it’s first a domestic flight (DAL -> HOU) which shouldn’t be an issue, then it’s an international flight (HOU -> LIR). But I will try to go to the desk and ask on the 2nd leg as that’s definitely the most important leg of the trip.   I feel like SW’s system has been so hit or miss lately. I’ve had times recently where I’ve done the online check in 22 hours before the flight and gotten A22 so I assumed the flight wouldn’t be packed, nope it was 100% full, but despite checking in 2 hours “late” (late for me as I check in usually right at 24 hours to secure an A boarding) I still got an A. Then others where I check in 30 seconds after the 24 hour mark and get a B - Boarding position. ... View more

The current carriage contract does prohibit it unfortunately ... View more

@TheMiddleSeat wrote: Chalk that up to trying to keep the response as simple as possible, making a poor assumption about the the OP's situation, and the sometimes difficult to explain combination of funds being associated with an individual traveler while also sharing the same travel fund number. Based on further information from the OP I adjusted the response.   --TheMiddleSeat   Understood. I do find it's often difficult to explain things in a way that doesn't include too much extraneous information. ... View more

Your inkling is correct. You can't do it.   "The Companion Pass allows the Member to designate an individual to fly with the Member (such designated individual, the “Companion”) on Southwest flights purchased by the Member, booked through Southwest, and completed during the Companion Pass validity period. A Companion's reservation is not considered a purchased flight, and therefore, another Companion Pass reservation cannot be booked from it."   https://www.southwest.com/faq/rapid-rewards-program-terms-and-conditions?question=rules_and_regulations ... View more

Yeah,  ironic that giving people a year to gain status, and then giving them the rest of the current year free,  as a bonus,  has created this conundrum.   If there were never any overlap,  people would feel less cheated.    And I wish there weren't three threads on the same topic ... View more

@NicoleAshley   I thought I could count on you!!  Thanks for your input.   ... View more

@tborz87 wrote: I have always flown Southwest in the past as has my family. However, after the way I am being treated I doubt I will again. I contracted Covid in March, before they knew what it was. I was scheduled to fly for a conference in April but suffered a stroke and now am unable to fly due to the pressure changes. I understood they would not refund my money and asked for a transferable voucher. They had me jump through hoops because it was work related. I have since done everything they have asked. I had both my work and the travel agency call them to state it was ok because I paid for the ticket and was not reimbursed. I have every email and person's name that I spoke to. They stated they could transfer them to rapid reward points and gave me a name and number for assistance. I called. Now they won't change it because they negotiated a new contract and it wasn't approved under that contract. It has been 6 months now that I have been trying to get this changed. I am out of options except to contact a lawyer. In my opinion they have stolen my money and are unwilling to help resolve this. Haven't I paid enough? Anyone have any ideas or know how to help resolve this? Hello. Sorry you are frustrated about the situation.   When you log in to your SW account, and click on my account, the first thing on the ensuing page is a list of your travel funds, and a link to the page where you can convert travel funds into RR points.   Are you not seeing that? ... View more

@SCRUBMOM wrote: See new policy on SW site:  Can now, for a certain period of time, convert Travel Funds to RR Points that have no exp dates and can be used by anyone!   I appreciate the enthusiasm, but you probably don't need to post this over multiple threads. 😉     ... View more

Can now convert Travel Funds to RR Points which have no exp date and can be used by anyone!  Limited time to do it though. ... View more

@w5aj wrote: The problem ... I bought (in error instead of using points) three tickets for other family members.  The tickets are not in my name but the $$funds$$ to purchase were on my SW Visa RR card.   Those family members can transfer to points then transfer the points to me.  A REAL PITA (PAIN) .  folks at SW know that can be done but making process less painful isn't in their cards and really kinda horsey about doing it the long painful way.   I told guy at SW customer Service to expect FAA complaint but they were fine with that.... Robert (A+ priority member) Sorry you are disappointed, but the airline is operating in exactly the manner it promised it would operate in it's contract of carriage. You agreed to it when you bought the tickets.   Another point, don't have others transfer points to you because it costs money to do so - thus diminishing the value of the points. Instead have those  people use the points to buy tickets for you. ... View more

This thread expands on what chgoflyer said   https://community.southwest.com/t5/Rapid-Rewards/Covid-Bonus-Points/m-p/109200#M6656     ... View more

@neicymae wrote: Seeking info on social distancing.   Flying to California with my family of 6.  Can't find definite response  Through July, Southwest has promised to sell only 2/3rds of the plane, effectively allowing for empty middle seats, to address social distancing needs. As a family, however, you can sit next to each other if you desire, including in middle seats if necessary. Masks are currently required onboard. Hope this helps! ... View more

I lost the bubble on this.  So if my Companion is A-list, should there be any issues with going standby?  Sounds like it should be okay. ... View more

I agree once you think you might travel, book the flight.  I've gone in a week later and seen a price drop, and rebooked and got the difference refunded.  It doesn't happen very often, but it does happen.   ... View more

@Jmendez2254 wrote: Will SW extend the benefits for their SW priority card. All of my travel for 2020 had been cancelled. I have a ticket booked for September but it was purchased with points, so I still have the majority of my $75 travel credit remaining and if this trip is cancelled I will not be able to use my four free upgrades. Is there a plan to extend these beyond the usual 1 year?    I've not seen Chase make any announcement of a policy change to that effect. I'd recommend you reach out directly to them to see if they're doing anything specific to your account. ... View more

I didn't see anyone being "snooty."   @bec102896was simply stating, clearly, how the programs work. ... View more

My experience recently is 3 times. After that you can still change it for free if it says so, but you have to call or reach out via Social Media to get it done. ... View more

Reasonable accommodations. If someone has a disability that makes them unable to fly in a safe manner, then, unfortunately, they can't fly.  ... View more

@dhunts wrote: If a flight booked prior to promotion is changed will it count or must I cancel and rebook? Hi @dhunts!  Members must register for this promotion between May 12 and August 31, 2020, and registration must be completed prior to booking and commencement of travel.  Valid on new qualifying flights booked within the promotional time period.    As long as those criteria are met and the flight was originally booked after May 12, it will count. For full terms and conditions, click here.    Thanks!   ... View more

Yeah yeah, we all make mistakes. I don't see that any previous post specified the actual amount required.    --TheMiddleSeat ... View more

When SW was about to change their flight status to CZM I was sent an email that it might be coming and to consider changing myself.  When I failed to act, they finally sent me an email of the cancellation of the trip and asked what I wanted to do, change dates was an option or refund.  I chose the refund, but hope to book again soon.  It actually looks like I can now go for much cheaper after July.  I hope you get a good resolution for your trip.  SW has been good to me.  ... View more

Being a former Flight Attendant, I would first ask them to put the mask back on. If they didn't, I would notify the cockpit and request an announcement. If they still did not comply, I'd move them to the back row, middle seat. 😉 ... View more

I totally agree!!!  ... View more