Southwest Airlines Community

I lost all interest in reading our post when I saw all CAPS.   Try reposting in a normal font and I will try to read it again. ... View more

By this time the past few days, Southwest had already cancelled 50% or more of their flights the following day. Today (Thursday) is showing a total of 39 cancelled flights for Friday (less than 1% of the schedule.). I also read that Southwest has resumed selling tickets for flights beginning on Friday. It really looks like they may be on track to operate a fairly regular schedule on Friday. ... View more

"So it seems the wimpy employees did not want to work this Christmas especially at DIA - the babies said it was to cold. " TOO cold.  It was TOO cold. ... View more

What is going on? With all due respect... have you watched any television news for the past week? Seriously...  what is going on? Turn on your TV. ... View more

Most customer-facing employees at Southwest have nametags or wings on that show their first name.   There is NO reason a passenger should ever need more than that if they have a complaint.  Southwest can go back and see who was working at any gate or on any flight on any given day with just a first name. I do not work for Southwest but I DO work in a public-facing job where we are required to wear ID badges with our full names on them.  I can tell you MULTIPLE stories of co-workers being tracked down and sent messages on social media, Facebook, etc by customers who read full names off of ID badges.  I can tell you that my coworkers who have experienced this have found it quite unsettling.   With the way the world is these days, it can actually be quite a safety concern for a disgruntled or irate customer to know an employee's full name. ... View more

I was told it returned on August 11th. ... View more

"In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including NetFlix, HBO GO, and telephony applications (VoIP.)"   I'm going to say that in today's world, there are going to be those of us left behind with the technology curve.  It doesn't matter if it's by purpose or lack of IQ, you should always consider providing all forms of wording and language so we knuckleheads of the world really understand what you're saying.     Let me say, your reply does merit it being a solution.  But one of the focus topics was ZOOM, a simple and common word even this dummy knows.  But you put down  telephony applications (VoIP)  I had no idea what that means until another post spelled it out...."you're on ZOOM, which is still a VoIP."     I'm not knocking you, I'm just letting you know some of us still need it explained like we are two year olds.  Sorry, and great answer.  Hopefully better bandwidth or whatever to allow for these types of access or commonplace.  NO, not at the expense of the rest of the users on flight.     ... View more

Thanks, everyone for your help! I finally got through on the phone to SWA. They had sent me a confirmation email with incorrect info that did not match the info on their website. It took the phone customer service rep five emails to remedy it, but she finally got it to go through with the correct times. It created lots of confusion, but the bottom line is, there is no connection in Columbus and never was. Again, thank you to all who cared enough to spend time helping me with this. ... View more

@YeahNoMaybe wrote: I can confirm that the "lounge" seats existed in the years AFTER 9/11 and was installed in then-new -700 series aircraft in the old brown/orange/red checkered cloth seats.     I know I was on several in the mid-2000s. You are right. The  pic was taken in Orlando in 2003, so Southwest was using the configuration at least thru 2003. ... View more

@jodjtm22 wrote: Hi community. I received a notice stating that a solution was selected for the topic that I wrote. Can someone help me understand how a solution was selected that I did not select?   Anyone reading a post can mark the post as a solution -- ANYONE.   I was hoping to receive objective information, backed by written policy and or procedure in response to my questions (below), however, I received subjective responses, relative ideological responses., etc. Can someone  provide an objective response to my question in this community?   How is the FA to know that you are an old pro that knows everything there is to know? The FA is given the duty of making sure that exit row occupiers know exactly what to do in the event a plane goes down and people have to get off the thing.   Failure to do so can result in deaths. You don;t need a policy to understand that -- just a bit of common sense ... View more

Alcohol hasn't been served since 1 year. Now a days you can get a few drinks Coke, Sprite, Water, and Coffee. I usually love to drink coffee but now a days coffee taste is not good that's why during traveling I prefer to carry my fitness related diet like Apple Cider Vinegar gummies which is all time best then all other drinks. I am totally get rid off these drinks. ... View more

The irony….  I reply from SW… ... View more

Just FYI @ffflyer  it would be best to start a separate thread on your own question, but the answer is “no” because you would have to check in with another boarding pass and board the plane twice.   Customers of Size have this option as discussed above, and I believe musicians can purchase a second seat for things like cellos.  There may be a few other exceptions I’m not aware of, but they all involve bringing something onboard that can’t go in an overhead bin.  ... View more

Based on if you have already made the reservation or not, the method of submitting that request can be found here: https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html Either way, wheelchairs would meet you at the check-in counter.    --TheMiddleSeat ... View more

IMO, you should not have been charged. In the event of a cancellation by Southwest and when Southwest rebooks you, you should have the option to make a one time change for free, even if the cancellation happens the day of your flight. Since this happened the day of, you may not have gotten the typical e-mail with the "Your flight has changed" verbiage with the option to change your flight, but in theory you should have been able to make a complimentary change online. I don't think the Southwest agent should have charged you over the phone.   --Jessica ... View more

@jrhartwick Someone has to be the last EarlyBird purchaser before general boarding begins.  So there were 8 people between you at EBCI and someone who checked in 24 hours prior, I don't see what the issue is.  The closer to departure date that you purchase EBCI the less value it has in terms of better boarding position.  It still saves you the worry of having to check in exactly 24 hours prior.   --TheMiddleSeat ... View more

You asked:   "But do peers of the industry really think the policy is written that in between every bite sip and chew the mask is to be replaced.  Or is the policy that a reasonable amount of time to consume your just delivered snack is ok to not wear a mask but after a reasonable time it must be returned to its proper position."   I have taken four flights on Southwest since you made your post on Saturday.  (2 flights in each direction of a trip.)   After reading your post, I paid close attention to the announcements the flight attendants made.    On three of the four flights (all with different crews), the flight attendants used the phrase "replace your mask between sips and bites."   Three of the four used that EXACT phrase.  Not between "drinks and bites" or "gulps and chews."  Three of them specifically said "replace your masks between sips and bites."    It was obvious they were reading from a prepared script.     I would guess that is the policy.       ... View more

Anyone know if the "travel day only" coupons will be given the same end of year expiration when and if SWA opens back up beer/wine service?  Asking as a responsible and respectful traveler. ... View more

I always travel with a small fan in my carry-on.  You should have no problem! ... View more

I agree with other responses, no body shares a normal flight that's on time with good service.    When I fly the only things I say to flight attendants are, some type of greeting like "Hello" or "Good Morning," then when they ask what I want to drink I'll say what I would like than say thank you when they hand it to me then I say thank you again when I get off the plane.    Of course now, I also wear my mask when I fly and don't complain. With this practice, I've never had problems with flight attendants. ... View more

FAA alcohol and flying (a) No person may drink any alcoholic beverage aboard an aircraft unless the certificate holder operating the aircraft has served that beverage to him. ... (c) No certificate holder may allow any person to board any of its aircraft if that person appears to be intoxicated. ... View more

Thank you for your response, very useful information and we'll know better next time. ... View more

@jksobonya wrote: Ha, I'd love to fly where you do if the flights are only $95 😂 Flights are much more expensive out of Philly, for the most part.    --Jessica If it makes you feel better I just booked flights from AUS for $29 each way $49 each way and $68 each way all in the last month. One Round trip I took to DAL yesterday was $53 yes round trip    Maybe prices will go down for you once flights start resuming to pre covid levels up there.    Now back on topic with the pet fee sorry your disappointed your best bet is to Contact Customer Relations to express your displeasure with the fee so they can document it but as others have stated other airlines charge $100-$125 each way so at least your saving a little bit with Southwest as of now.    -Blake ... View more

@imyourmommynow wrote: Any suggestions on how you got your child to at least try it? My daughter won’t even let me get one ear strap on before ripping it off lol  We definitely had one advantage, he was starting to have the mask when he was one and a half but only in short times and with supervision, so by the time he was two it was hanging on a hook by the door and he knows grabbing the mask means going outside so we can't keep him away from it.   Consistency I think was key, he always had to wear it to leave our apartment, so he got used to it fairly quickly.          ... View more

@mygiftcardsite wrote: Flew to nashville from Tampa this weekend - flights full both ways. No issues on the way up, everyone wearing masks as required but as I said, all seats occupied.    Landing in Tampa, FA makes announcement that when we get to the get everyone MUST stay in their seats until the row in front has deplaned to maintain "social distancing" Can we make flying anymore fun?   Soooooo as soon as the bell rings, of course people are getting up, gathering their things etc. She gets on again and admonishes everyone but the front row to get back in their seats...now the front row are taking their sweet time rearranging their carryons etc as is their right but now everyone else is sitting their watching...keep in mind we've been jammed into a full plane and now lets extend the deplaning process. If this is SWA policy, why was it not on the way up? And if it IS SWA policy, well, lets call it social distancing theater...cause if they really cared about social distancing, then maybe not fill the plane. Don't get me wrong, I was glad to see the plane full but was ridiculous Nowadays airlines encourage passengers to deplane one row at a time to minimize the amount of crowding in the aisle. In a 36 second video, a passenger can be seen staying seated when it’s her turn to deplane. ... View more

Yep,  here's someone who thought like he did.    https://www.khon2.com/coronavirus/safe-travels-quarantine-violators-say-hawaii-takes-rules-very-seriously/ ... View more

@kk7447, Southwest only requires proof of a negative COVID-19 test when entering the U.S. from an international location, and I sincerely apologize for any miscommunication. As a peer-to-peer forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to discuss your situation. Thank you.  ... View more