Southwest Airlines Community

My suggestion is to contact Southwest and name the flight and departure location.  Then, ask for a partial refund of the flight.   The family boarding was so out of control at MCO that many voiced their concerns - now the rules are followed.   Get a refund. ... View more

Replying for the update. ... View more

This is an open forum and opinions are welcome and do not need to be grounded in facts, as we have witnessed in thousands of posts previously.  Thousands of them. ... View more

At least one person here understands geography. ... View more

Hello!   This was the same pet story from TikTok that was parroted all over the internet from last fall.   https://community.southwest.com/t5/Inflight-Experience/Customer-service-fail-booting-customer-for-calming-whimpering/m-p/165093   https://community.southwest.com/t5/Inflight-Experience/Pets-and-opinions-on-SW-not-welcome-on-flights/m-p/165222   I frequently fly aboard the LUV airline as an A-List member and came across this story. I looked at it from a fact-based standpoint. Back then, this was my response:   According to the few outlets in the mainstream press who took the time to fact check and made an effort to try to find out what happened beforehand, Southwest's decision to remove the passenger was made after the woman repeatedly refused to comply with the flight crew's instructions regarding the proper handling of her pet according to an official statement. I do know for a fact that refusing to obey the instructions of any crew member is grounds for refusal to transport. I think this fact alone makes all those headlines (e.g. "Woman Removed From Flight For Petting Dog") inaccurate and possibly unfair or defaming to the airline. The headline could in fact very well be "Woman Removed from Southwest Flight for Refusal to Cooperate with Crew Instructions to Comply with FAA Pet Regulations." https://community.southwest.com/t5/Inflight-Experience/Pets-and-opinions-on-SW-not-welcome-on-flights/m-p/165225/highlight/true#M7505   I went on and posted that it would be totally foolish of me to stop flying Southwest based on this video or to take any sides on this story. To this date, I still don't know what led up to the incident. But I've had my share of crew instructions and actions that I didn't like such as the crew needing to keep the cabin lights turned on during a recent night flight but if those requests or actions are in fact lawful and righteous, I obey without complaint.     To those who follow my posts regularly well know that I enjoy photo-blogging my trips and take a window seat...but I'm not above the rules of the crew. I prefer if they turned the main lights off as they usually do so I can capture night photos of the scenery without a glare, but if they need to keep the lights on for the duration of the flight for whatever reason especially safety, I obey without question. FAA rules regulate that passengers need to obey the rules enforced by the flight crew. If I start creating a scene about this and refuse to comply with the crew's decision about the cabin lights, I too may get the boot.   I would be very careful about making travel decisions based on one person's point of view published to social media regarding a pet incident, even if that point of view gets a viral worldwide reaction. ... View more

Thank you for taking the time to answer my question. There is comfort in knowing the process a bit better. I will be eagerly awaiting an email in the future! 😊 ... View more

Oh dang.... that's interesting.  Thank you for the response. ... View more

I posted elsewhere....   A family friend got his application in during the previous window (I believe it was January 2023) and he finally was offered an interview last month - September. It seems it can take a while.  Don't be discouraged. ... View more

SOOOOO helpful! This (in writing) finally makes sense. It might be the airline policy, even if FAA does not mandate it. BUT, I just want to know the rules before I break them... and all I could find was that the dog could occupy my floorspace as long as she did not encroach on the neighbor or aisle. It will be interesting to see what FAA says. Either way, coming from a SWA flight attendant rule book, I will definitely honor their rule 🙂 Thank you for going the extra mile for clarity. There are a lot of attendants that never took issue, so I thought this one must have been mistaken. ... View more

@Shanea_p wrote: I have a right to voice my concern here for a change and that’s what this community is for. Yes to the first part, but technically regarding the second part the community is here for passenger to passenger discussion, people at Southwest that set the fares are not likely to see your message unless the communications people pass it along.    If you want to reach Southwest directly use the Contact Southwest Customer Service to connect with the airline staff.     ... View more

It’s called an opinion folks. Look it up. I’m sure SWA would rather have my “opinion or concerns” versus me just taking my 50+ flights a year to their competition. ... View more

Contact the CEO and insist on compensation.  That's the only way to make a point with a publicly traded organization.      ... View more

Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.  ... View more

50 minutes late, no need to use the word “debacle” here. Come on, let’s get a grip. Since it wasn’t weather-related, you should indeed be due a small voucher. Just call and politely (key word), say, hey, this was an imposition on me and my family based on SWA operations decision, is there the possibility of some recompense here? and I bet you’ll be offered something reasonable for your…50 minutes. ... View more

While this is all great theater, the question is whether the overhead bin space is assigned to the seats in the adjacent area.     My previous experience on these flights is NO, not due to how I "feel", but what I have "actually observed" as a matter of fact.   If the flight becomes full the flight attendant will advise passengers to use whatever bin space is available.  There is no rule that says my bag has to be adjacent to my seat.  If there is one, show me.   Personally, I'd prefer that the flight attendants focus on seat saving and excessive carry on which would have likely resulted in plenty of bin space. ... View more

Everyone has the right to their views.  While I do not see the wifi as a big deal, others do.     In the past, if I had problems with the wifi, I was issued a full refund.  Looking at the amount of time that is available on typical flights, the wifi wasn't my top priority so I stopped buying it. ... View more

Really nice pictures, thanks for sharing them. ... View more

I lost all interest in reading our post when I saw all CAPS.   Try reposting in a normal font and I will try to read it again. ... View more

By this time the past few days, Southwest had already cancelled 50% or more of their flights the following day. Today (Thursday) is showing a total of 39 cancelled flights for Friday (less than 1% of the schedule.). I also read that Southwest has resumed selling tickets for flights beginning on Friday. It really looks like they may be on track to operate a fairly regular schedule on Friday. ... View more

"So it seems the wimpy employees did not want to work this Christmas especially at DIA - the babies said it was to cold. " TOO cold.  It was TOO cold. ... View more

What is going on? With all due respect... have you watched any television news for the past week? Seriously...  what is going on? Turn on your TV. ... View more

Most customer-facing employees at Southwest have nametags or wings on that show their first name.   There is NO reason a passenger should ever need more than that if they have a complaint.  Southwest can go back and see who was working at any gate or on any flight on any given day with just a first name. I do not work for Southwest but I DO work in a public-facing job where we are required to wear ID badges with our full names on them.  I can tell you MULTIPLE stories of co-workers being tracked down and sent messages on social media, Facebook, etc by customers who read full names off of ID badges.  I can tell you that my coworkers who have experienced this have found it quite unsettling.   With the way the world is these days, it can actually be quite a safety concern for a disgruntled or irate customer to know an employee's full name. ... View more

I was told it returned on August 11th. ... View more

"In order to provide a top-notch WiFi experience, we prohibit access to certain high-bandwidth applications and websites, including NetFlix, HBO GO, and telephony applications (VoIP.)"   I'm going to say that in today's world, there are going to be those of us left behind with the technology curve.  It doesn't matter if it's by purpose or lack of IQ, you should always consider providing all forms of wording and language so we knuckleheads of the world really understand what you're saying.     Let me say, your reply does merit it being a solution.  But one of the focus topics was ZOOM, a simple and common word even this dummy knows.  But you put down  telephony applications (VoIP)  I had no idea what that means until another post spelled it out...."you're on ZOOM, which is still a VoIP."     I'm not knocking you, I'm just letting you know some of us still need it explained like we are two year olds.  Sorry, and great answer.  Hopefully better bandwidth or whatever to allow for these types of access or commonplace.  NO, not at the expense of the rest of the users on flight.     ... View more

Thanks, everyone for your help! I finally got through on the phone to SWA. They had sent me a confirmation email with incorrect info that did not match the info on their website. It took the phone customer service rep five emails to remedy it, but she finally got it to go through with the correct times. It created lots of confusion, but the bottom line is, there is no connection in Columbus and never was. Again, thank you to all who cared enough to spend time helping me with this. ... View more

@YeahNoMaybe wrote: I can confirm that the "lounge" seats existed in the years AFTER 9/11 and was installed in then-new -700 series aircraft in the old brown/orange/red checkered cloth seats.     I know I was on several in the mid-2000s. You are right. The  pic was taken in Orlando in 2003, so Southwest was using the configuration at least thru 2003. ... View more

@jodjtm22 wrote: Hi community. I received a notice stating that a solution was selected for the topic that I wrote. Can someone help me understand how a solution was selected that I did not select?   Anyone reading a post can mark the post as a solution -- ANYONE.   I was hoping to receive objective information, backed by written policy and or procedure in response to my questions (below), however, I received subjective responses, relative ideological responses., etc. Can someone  provide an objective response to my question in this community?   How is the FA to know that you are an old pro that knows everything there is to know? The FA is given the duty of making sure that exit row occupiers know exactly what to do in the event a plane goes down and people have to get off the thing.   Failure to do so can result in deaths. You don;t need a policy to understand that -- just a bit of common sense ... View more

Alcohol hasn't been served since 1 year. Now a days you can get a few drinks Coke, Sprite, Water, and Coffee. I usually love to drink coffee but now a days coffee taste is not good that's why during traveling I prefer to carry my fitness related diet like Apple Cider Vinegar gummies which is all time best then all other drinks. I am totally get rid off these drinks. ... View more