Southwest Airlines Community

@PigsFly wrote:     Airlines have choices as to what aircraft they fly, if Boeing can't deliver then look at Airbus. Ahhh, the problem with that is the backlog with Airbus A320 and A321 models is such that if Southwest were to place an order today, it might get new planes in about 4 years. ... View more

the complaints are still out there on other forums.  ... View more

Here is the screenshot @YeahNoMaybe  it's actually "notify moderator of inappropriate content"     ... View more

I have to admit that I haven't paid much attention to it.   However, I was on one yesterday. SW 3732 DEN/DAL -- with continuing service to   MCO ... View more

@YeahNoMaybe wrote: Just a few days ago on an Orlando-Houston flight....  I was in the A group.... I boarded to find one of the pre-boarders has managed to find enough hats, food bags, jackets, etc. to save EIGHT additional seats for his party boarding later... NINE seats total (including his)... an entire row and a half saved...  NINE SEATS... I wanted to look at him and say, "You, SIR, are the exact reason Southwest is going to begin assigning seats." Unbelievable. It is an inconsistency if the preboarders only get one helper, but then can save this many seats it would be easier just to let everyone board with the preboarder.    So no they aren't supposed to do it that way.     ... View more

There are options if you are cordial with the ticket owners, but it sounds like you are not.  When a ticket is purchased in a person's name, they become the owner of any funds from a cancellation, typical with most airlines.  If it was an I wanna get away + fare, and assuming they had a rapid rewards account, then these are deposited into their rapid rewards account and available to transfer to someone else.  If they are not I wanna get away plus, you could purchase a new flight that is an IWG+ and it would become transferrable if cancelled.  If you think you will have better luck with Delta I wish you the best.  You will have to purchase a non-refundable ticket (which you could have done on SW too).  Delta also has change fees so expect about $200 to just change the ticket on top of any new fare for a new flight for the ticket owner and they are also not transferrable to another person . ... View more

Thanks! That's what I thought, but just wanted to make sure! ... View more

I have always been curious about this...   Why do people do this on an airplanes? ... View more

@Acolvin73 wrote: I HAD A CROSSOVER BAG VERY TINY JUST ENOUGH TO HOLD MY PHONE AND MY WALLET AND MY ID   You say your purse was so tiny it only held a phone, wallet, and ID... yet you had to spend 20 minutes emptying your entire suitcase to fit it in there?  I call BS.   It was, however, nice of you to apologize to the other passengers on the flight for the late departure, because it was absolutely your fault for not complying with the stated rules.    Your post is painful to read. It's really not that difficult to use the shift key.  ... View more

@5280Av8r wrote: It's still somewhat of a win because Southwest used to not offer overnight connections so that fact that they are now is an improvement. Though some may say otherwise because you have to sleep at the airport. Some of these I’d still get a room for four or five hours of sleep as long as it would be enough time in the a.m. to get back through security. Since there should be local originating passengers it should be fine to leave and come back.  But it is progress, they did at least announce the red eyes so we’ll see how long it takes to implement and on what routes they do it.   ... View more

Cameron was just doing his job by telling you that you could not stow your carry-on in front of you when you were seated in the first row.  This is 100% normal when you're in a row that does not have seats in front of you.   He was also doing his job by asking you not to go against the flow of traffic to get your bag while other passengers were deplaning. This is fairly standard plane etiquette.   Your complaint that you received a cup of coke instead of a can of coke is petty considering the drinks are complimentary. If there were turbulence you would have received NO coke.      ... View more

My suggestion is to contact Southwest and name the flight and departure location.  Then, ask for a partial refund of the flight.   The family boarding was so out of control at MCO that many voiced their concerns - now the rules are followed.   Get a refund. ... View more

Replying for the update. ... View more

This is an open forum and opinions are welcome and do not need to be grounded in facts, as we have witnessed in thousands of posts previously.  Thousands of them. ... View more

At least one person here understands geography. ... View more

Hello!   This was the same pet story from TikTok that was parroted all over the internet from last fall.   https://community.southwest.com/t5/Inflight-Experience/Customer-service-fail-booting-customer-for-calming-whimpering/m-p/165093   https://community.southwest.com/t5/Inflight-Experience/Pets-and-opinions-on-SW-not-welcome-on-flights/m-p/165222   I frequently fly aboard the LUV airline as an A-List member and came across this story. I looked at it from a fact-based standpoint. Back then, this was my response:   According to the few outlets in the mainstream press who took the time to fact check and made an effort to try to find out what happened beforehand, Southwest's decision to remove the passenger was made after the woman repeatedly refused to comply with the flight crew's instructions regarding the proper handling of her pet according to an official statement. I do know for a fact that refusing to obey the instructions of any crew member is grounds for refusal to transport. I think this fact alone makes all those headlines (e.g. "Woman Removed From Flight For Petting Dog") inaccurate and possibly unfair or defaming to the airline. The headline could in fact very well be "Woman Removed from Southwest Flight for Refusal to Cooperate with Crew Instructions to Comply with FAA Pet Regulations." https://community.southwest.com/t5/Inflight-Experience/Pets-and-opinions-on-SW-not-welcome-on-flights/m-p/165225/highlight/true#M7505   I went on and posted that it would be totally foolish of me to stop flying Southwest based on this video or to take any sides on this story. To this date, I still don't know what led up to the incident. But I've had my share of crew instructions and actions that I didn't like such as the crew needing to keep the cabin lights turned on during a recent night flight but if those requests or actions are in fact lawful and righteous, I obey without complaint.     To those who follow my posts regularly well know that I enjoy photo-blogging my trips and take a window seat...but I'm not above the rules of the crew. I prefer if they turned the main lights off as they usually do so I can capture night photos of the scenery without a glare, but if they need to keep the lights on for the duration of the flight for whatever reason especially safety, I obey without question. FAA rules regulate that passengers need to obey the rules enforced by the flight crew. If I start creating a scene about this and refuse to comply with the crew's decision about the cabin lights, I too may get the boot.   I would be very careful about making travel decisions based on one person's point of view published to social media regarding a pet incident, even if that point of view gets a viral worldwide reaction. ... View more

Thank you for taking the time to answer my question. There is comfort in knowing the process a bit better. I will be eagerly awaiting an email in the future! 😊 ... View more

Oh dang.... that's interesting.  Thank you for the response. ... View more

I posted elsewhere....   A family friend got his application in during the previous window (I believe it was January 2023) and he finally was offered an interview last month - September. It seems it can take a while.  Don't be discouraged. ... View more

SOOOOO helpful! This (in writing) finally makes sense. It might be the airline policy, even if FAA does not mandate it. BUT, I just want to know the rules before I break them... and all I could find was that the dog could occupy my floorspace as long as she did not encroach on the neighbor or aisle. It will be interesting to see what FAA says. Either way, coming from a SWA flight attendant rule book, I will definitely honor their rule 🙂 Thank you for going the extra mile for clarity. There are a lot of attendants that never took issue, so I thought this one must have been mistaken. ... View more

@Shanea_p wrote: I have a right to voice my concern here for a change and that’s what this community is for. Yes to the first part, but technically regarding the second part the community is here for passenger to passenger discussion, people at Southwest that set the fares are not likely to see your message unless the communications people pass it along.    If you want to reach Southwest directly use the Contact Southwest Customer Service to connect with the airline staff.     ... View more

It’s called an opinion folks. Look it up. I’m sure SWA would rather have my “opinion or concerns” versus me just taking my 50+ flights a year to their competition. ... View more

Contact the CEO and insist on compensation.  That's the only way to make a point with a publicly traded organization.      ... View more

Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.  ... View more

50 minutes late, no need to use the word “debacle” here. Come on, let’s get a grip. Since it wasn’t weather-related, you should indeed be due a small voucher. Just call and politely (key word), say, hey, this was an imposition on me and my family based on SWA operations decision, is there the possibility of some recompense here? and I bet you’ll be offered something reasonable for your…50 minutes. ... View more

While this is all great theater, the question is whether the overhead bin space is assigned to the seats in the adjacent area.     My previous experience on these flights is NO, not due to how I "feel", but what I have "actually observed" as a matter of fact.   If the flight becomes full the flight attendant will advise passengers to use whatever bin space is available.  There is no rule that says my bag has to be adjacent to my seat.  If there is one, show me.   Personally, I'd prefer that the flight attendants focus on seat saving and excessive carry on which would have likely resulted in plenty of bin space. ... View more

Everyone has the right to their views.  While I do not see the wifi as a big deal, others do.     In the past, if I had problems with the wifi, I was issued a full refund.  Looking at the amount of time that is available on typical flights, the wifi wasn't my top priority so I stopped buying it. ... View more

Really nice pictures, thanks for sharing them. ... View more