Southwest Airlines Community

In our culture, people with a disability are viewed equally so give no attention whatsoever to those that might look and judge.  Let them.   If you declare the need to preboard, and someone interferes with that request, they are violating Federal regulations.     I have read The Air Carrier Access Act in its complete detail and know what is in the law.     No one, not the airlines nor another passenger, has the right to ask specific questions about your declaration of a disability.  No one.   Announce yourself as someone needing to preboard and that's all there is.       ... View more

If I wasn’t ALP I think I’d pay the extra $20ish to get A1-15 during peak travel season if going with a group buy 1 upgrade boarding then save seats further back in the plane (row 10 vs row 1 isn’t that different) less people might ask for your seats and one of the first on the plane (after preboarders) is better than you could still be last  ... View more

@bteach wrote: I don't expect any resolution from this, but a lesson was learned...I had $1200 stolen fromi accidentally placing cash in a checked bag, which was handled by TSA, customer service at check-in, and baggage crew.  It is very frustrating to know that someone is going through your baggage and stealing property, with little recourse to you, the traveler.  From now on, cash is carried on my person.  Be careful out there! We obviously don't know what happened here but one observation is that only one group of these people have the means to see inside of a suitcase without actually opening every bag and looking for little sacks of money.   Many parts of a bag's journey through the airport are out in the open and so it would be much less likely for someone to randomly look for something valuable in there while also getting their job done.   Check-in - that bag is tagged and on the conveyor in seconds, I think we can rule them out unless you specifically mentioned having a bunch of money in the luggage.   But your point is well-taken - don't check valuables which could be lost or stolen.           ... View more

@dfwskier wrote: @floridaguy wrote: Interfering with an individual's rights to be accommodated under the Act. Was she allowed to pre board? @dfwskier we all know how much of a legal expert @floridaguy is, I can't believe you would ever question anything he says about legal matters.  😆😅   --TheMiddleSeat ... View more

The flight attendant didn't do anything wrong.  Yes, the guy was out of line and probably should have been removed from the flight.     However, observing that it does take two people to exchange and escalate a situation is simply an "observation". ... View more

@floridaguy wrote: Going to Southwest's own web site, here is there exit row guidelines.  No mention of anyone being too old.     https://www.southwest.com/help/day-of-travel/emergency-exit-seating-requirements Yes, that was acknowledged in the very first response to the OP. What created the additional discussion was your incorrect assertion that Southwest was violating some non-existent federal law.    --TheMiddleSeat ... View more

You raise a good issue and have definitely shined a spotlight on the limited thought that went into that job posting.   Growing up in Ohio, I am familiar with the area where Ohio, West Virginia and Pennsylvania all converge.  In fact, when I fly to Ohio to visit my parents, I fly into PIT and drive over.   You, someone who is say 45 minutes from the airport is denied but someone in Scranton PA at the other end of the state gets through the process.     I would recommend that you construct a well written letter to Southwest's Lindsey Lang - VP, People at Southwest Airlines and express your concerns.   They may wish to reword their postings to indicate that you must reside within 40 miles of the airport, or something that gives a radius, rather than a state. ... View more

Please excuse @floridaguy for being less than helpful, that's just how he is. In an attempt to actually be helpful and answer your question I would suggest you look on SWA Life as you'll have more employees there. This Community is primarily a customer to customer forum.   --TheMiddleSeat ... View more

So one flight delay/cancellation and that’s your last straw after 10 years?? Good luck with the other guys they delay and cancel flights as well but you will most likely have to layover somewhere to get from SNA to SJC enjoy the long travel days ahead  ... View more

If I were you, I will simply close my credit card so that no one can use it. This is the first thing I do.  ... View more

That’s stupid.  Gift cards should be treated like cash and should be able to be used as such, no matter how much or how many someone has.   ... View more

My Aunt received the same email after contacting SW several times either via phone or the Contact Us option. She finally received her points after establishing a Twitter account, following Southwest Airlines, and then sending them a Direct Message (DM) with all of her information (case number, flight number, confirmation number, RR #). DO NOT reply to their posts but instead send a direct message (that will ensure that you are not giving out personal info to the Twitter world). It worked for her (and I've read where it has worked for others). Try it. You have only 16 more days to claim. ... View more

@floridaguy wrote: Then what is the extra fee all about? It covers   frivolous lswsuits from Florida   ROFLMBFAO ... View more

I’m A16 99% of the time and this doesn’t bother me at all because preboards can’t sit in the exit row, my preference. Of course, those exit row seats are also occasionally gone by the time I get on-board by the Biz Select folks, but oh well, I still always get an aisle or window (whatever I feel like that day) up front, which would’ve been pretty unlikely with a last-minute-ish booking on other airlines.    I mean, it is what it is. There is always zero guarantee you will get your absolute singular preferred seat or row anywhere, even when booking with airlines with assigned seating. I’m at peace with it as a Wanna Get Away frequent flier.   THAT ALL SAID, you’ve definitely a right to get cheesed as a Biz Select payer. It is indeed a total farce sometimes. ... View more

@dfwskier wrote: Well, that is not always true. There are times when more than 45 A_Listers buy tickets on flights (assuming none bought BS fares ). When that happens, some of those A-Listers will get B boarding positions.     And can board at A61.   --TheMiddleSeat ... View more

Then call the Myrtle Beach airport and report that you heard that someone poured a drink.   I bet that the call out the National Guard. ... View more

@floridaguy wrote: That's hardly the point.     What's hardly the point:   1) That he got a better boarding position than everyone that bought EB after he did   .or,   2) He got a better boarding position than everyone that checked him/her self in   That is the point  . the OP paid for EB to get a better boarding position and that IS what he got (See I can do color too). The OP got what he paid for.   ... View more

@DancingDavidE wrote: @Beth1275591 wrote: Are you only waiting on the 25,000 points or did you have other expenses?    I don't think you will get anywhere with the DOT about the points since those are separate from the incurred costs. However if you have expenses that should be refunded in cash and haven't been, then that's a different story.   This 100%. The points were a gesture of goodwill. While it is unfortunate that you did not receive them, there is no obligation to provide them to you. There's not enough information in your post to make a judgment as to whether you should have received them or not. Several people have mentioned having luck contacting Southwest via Facebook so you might try that route. You will want to be much clearer about what exactly you are looking for and provide specific information about your flights.   --TheMiddleSeat ... View more

@TomDivelbs wrote: Thank you for taking the time to respond. Obviously, I regret using Budget, as they are holding me responsible for a tire I did not damage. Regardless, I like your suggestion of setting up a frequent account with a rental car company. My company arranged this prior to retiring and I always got superior and quick service. I am curious if you have a company or two you feel provide good prices and service? Thanks again. I use Costco rental cars which include Alamo, Avis, Budget, and Enterprise and then I will use Hertz direct.    I get a bigger discount through Costco than I would benefit from the extra points so I don't use the partner programs for rental cars. I probably prioritize them last out of this group for minor issues but I've never had anything like you are describing.   Budget would usually be included among the major brands, so I think you are unfortunately having an unexpected experience with them.    The tire thing is strange, I don't know what the damage was it might have happened while you were driving or its possible they aired it up right before they gave it to you, it would be difficult to know without more information on what the damage was to the tire.    $800+ sounds like a lot though.     ... View more

I await those changes with great anticipation! ... View more

@20345532826 I am aware that Southwest's policy is different than TSA's, but unfortunately for you, Southwest does say they require the 2nd case. I suggest when you have completed your travel you write Southwest and let them know that the policy difference caused problems for you. Use the contact us link at the bottom of this page and send a message. This is a customer to customer forum so no one here can change Southwest policy.    --TheMiddleSeat ... View more

@dfwskier wrote: I've had SW  flight attendants volunteer to help with lofting bags overhead.   Pick a seat right next to where a FA is standing and waiting for passengers to board, and just ask for help. Fellow passengers will also likely help if asked, or maybe volunteer to help. ... View more

FYI - the child does not qualify for "Family Boarding" in case you wondered.   ... View more

@mlathus ok, now that you have finally provided a tiny bit of information I will say it was seen where someone who was enroute and had a connection canceled was initially not eligible for a refund as it was seen that the person started the trip and was not eligible for a refund. After taking a second look at the trip Southwest did issue a refund. The key is to specifically say that's what happened. You may think I'm trolling, but I was just trying to get details and the details are SUPER important. If you are just screaming "give me a refund" you're not going to get anywhere. Send a new message stating very clearly the trip was started and was unable to be completed when the connection was canceled. Include the confirmation number, passenger names, dates, flight numbers, specifying which flight number was completed and which was canceled, and information about how the passenger returned home from the connection point. ALL the details! Then say that since the trip was unable to be completed you would like a full refund back to the original form of payment.   --TheMiddleSeat ... View more

@DLRB wrote: Our shoes, wool clothing (dress pants and sweaters) silk garments, leather goods, electronics (iPad, hair clippers/razors, CPAP), and textbooks were all damaged.   Has this happened to anyone else? What course of action did you take? Were you satisfied with the results? You are allowed to bring a CPAP machine onboard without counting it as one of your two carry-on items. Throw the iPad in there too next time.       ... View more

https://en.wikipedia.org/wiki/Dutch_roll ... View more

After 3 emails/cases opened and a plethora of phone calls to Customer Service for my senior citizen Aunt, no success in getting the 25K points...until I read this thread. Had her create a Twitter account (she already had FB) and we sent a couple of DMs via both. 1 1/2 days later she finally received a response via Twitter and this is what the rep said: "...It appears there was a glitch with your points code and I will have to manually add the points to your account....".   We initially redeemed her code for the points on Jan 26. I'm so glad this is over. ... View more

@TheMiddleSeat wrote: Sigh... once again @floridaguy 100% incorrect.   correct ... our legal, statistics expert strikes out yet again.   I believe that you need to go to the retiree website (where you logged on as an employee)  to both get your answer and obtain a ticket.   I suspect that you get retiree tickets the same way you would have gotten employee tickets.         ... View more

Your opinion only.  Best wishes in your pursuits. ... View more