Southwest Airlines Community

Simple solution-just don't read it then.  I completely understand it was lengthy and knew it might not get answered but took the chance because hey, it's a COMMUNITY.  Someone was kind enough to answer it for me and I am appreciative of that and of this discussion forum where folks can CHOOSE to answer or not.  While I find your answer back to my question unnecessary, it looks like you are well versed in SW culture and that is great that you take time to answer others with helpful information. ... View more

Sorry I meant to say not an Aisle because they are smaller in some cases;  I think window would be best, middle you could have people trying to get past you to the restroom and could accidently step on carrier, but it should fit under the seat.  I couldn't even fit a backpack in the aisle section last time I was on ... View more

Hello- Sorry to hear you're still having trouble with Booking.com. This is very unusual as Booking.com is a legit 3rd party booking engine. What is most unusual is they appearing to not escalate your claim.   Would you confirm my question in my first reply where I brought up the example hotel offer (where I saw 18k total Companion Pass Eligible RR Points offered for booking two rooms for two people in Vegas). See the screenshots in my last reply.   On the checkout page, I see where it asks for the two guest names and I assume that Guest #1 is the buyer, Guest #2 is the second adult to occupy the second room. I would expect to get the full 18k points should I fulfill the stay as I didn't see any published restrictions other than the buyer's name needs to match the name of the RR accountholder to earn the points.   Based on these screenshots and your described experience of receiving only 15k of the promised 30k offered, would I as the buyer get only 9,000 of the 18k points?   Also, I would locate the original "Your hotel reservation is confirmed" email and double check that the total points promised in the email says, "Rapid Reward points 30,000 Points" beneath the grand total of the stay. If it says 15,000 that is the total points promised, not for each person.   If the email documents the full 30k points, it's possible something technical happened between the Booking.com engine and your hotel's booking system that the customer reps either cannot or don't know how to resolve.   If Booking.com is not able to resolve this and you already submitted all your supporting documents to them, we as buyers have the CFPB to fall back on which should force an escalation. I cannot give direct advice in this area as I don't know all the facts concerning your stay but I can share what I would do if I proceeded with the above example booking at LAS, followed all the rules, fulfilled the stay, expected to receive 18k points but only got 9,000.   If I find that after submitting multiple inquiries with the supporting documents that Booking.com cannot resolve the issue or the reps state an unpublished "rule" that half of the RR points go to me and the other half to the other person (which would be impossible as there is only one RR account field), I would submit a complaint to the CFPB and include the confirmation email documenting the points promised, and the email communications between the parties. This would force the booking site to have upper-level staff investigate this. ... View more

Flight was not full, they confirmed our seats were available. I understand the 10 min rule and at the end of the day it's not unreasonable. However, once it became clear we wouldn't board, they were comically unhelpful. At the airport we did the QR thing before we booked the hotel and they sent each of us a $200 LUV, which is great, but it doesn't account for the hotel paid out of pocket.   It'll sort out in the end one way or the other, not the end of the world. ... View more

Your best bet is to reach out to Southwest customer service and hopefully they can assist you have both of your canceled confirmation numbers on hand so they can look up why they were canceled. 800-435-9792 ... View more

All of this would have been avoided if Southwest would have tossed people off the plane who tried to save seats.  No one would save a seat again.  Instead, they allow people to abuse the open seating and tell one customer that there is no policy yet tell another that saving seats is forbidden.   Southwest brought this on themselves.  Herb would have tossed them off the plane and tossed a refund check in their wake.  Who needs customers who are nothing but trouble?   Ye reap what ye sew.... ... View more

Check out the shopping and dining sites attached to Rapid Reward points, look under the earn points category. U can easily accumulate more points towards companion pass by simply shopping at your favorite stores or dining at favorite places. There are incentive bonuses to sign up. These points are on top of credit card points but be careful it may take 6-8 weeks to post. As someone mentioned consider a mini getaway using Southwest hotels but select the locations with bonus points. These points almost post immediately. Good Luck ... View more

many thanks will do ... View more

I just received 12 of them in the mail today;  I have never seen them before and had to come here to see what it was all about.  Looking forward to giving some out, there have been some well deserved people in the past that would have been nice to give to. ... View more

To add to my last comment, I probably don't search for activity much because SW posts flight activity pretty much as soon as your flight is completed so I see it updated on my app shortly after landing.  (if it is a one way, it will post when that flight is complete, if it is a RT, it will post when the full round trip is complete)   Bonus points are harder to track and easy to forget about, it would be nice to have a list of the promotions you have signed up for and when those post.  These are much less frequent though. ... View more

If it is a popular route or time of year (like Christmas or Hawaii) then I would not risk it and would add the companion.   ... View more

You can go to "Manage Reservations" and look on the right hand side and there is a link to add your RR number   https://www.southwest.com/air/manage-reservation/?clk=GSUBNAV-AIR-MNGRES     ... View more

Absolutely! I have and do. And have been asked by entitled folks to 'switch seats' countless times (I decline and then endure their hostile insults and wrath). Can you imagine buying tickets for a Concert or Broadway show and trolling rows closer to the stage asking to switch seats? The number of entitled, spoiled pax flying now is ever growing and ridiculous ... View more

Yeah, for some reason the paper domestic flights show the drinks, but the international ones don't. ... View more

I agree, you should still be able to make the change online if the schedule was changed before this update.  I gave customer service a call and was able to get my flight changed for free.  I'm thinking they are probably getting quite a few calls on this. ... View more

@Madisongaget wrote: Hi!  I was wondering if I needed any special documentation or need to consider anything when flying with my 10 year old sibling without either of our parents. I’m married and have a new last name and just wanted to be ahead of any issues that may arise. We will be on the same confirmation number and flying domestic.   thank you!  As long as your name and ID are matching the ticket you should be good.   The other bad advice about ID earlier that had appeared but thankfully moderators caught it - a minor isn't required to have an ID. If she does have something then great, but it isn't required by TSA or Southwest.     ... View more

I have received multiple emails from this email address so it does appear to be a Southwest email    The main email I see from this email address is when I earn A List    were you ever a companion on a companion pass sometimes when they make you a companion, they create a whole new account  ... View more

I found many deals on flights I already had booked that I thought were good deals already.  Had deals through Nov and early Dec;  $60- 75 flights for some and 3500 points for others ... View more

Did you put the correct Rapid Rewards number on the flight? ... View more

Thanks for answering. ... View more

They do have the cheap fares but it depends on when you are flying and you do need to make sure to watch for their sales;  I have a $74 flight from PDX to BUR that I booked about a month ago during a sale but is in Nov.  If you are looking for a summer fare, those are probably long gone.  They typically price aggressively early and fill up. Prices are typically cheaper on a Tuesday so check then.  Prices also fluctuate, which can make it difficult to plan for.  For example I wanted to go to Hawaii in Dec put the outbound flight from PDX was so high, much higher than other airlines, over $600 one way.  After one of their sales had ended the price dropped $300 and I was able to get it with points, but the price was around $300 if I had purchased.  For me, Alaska tends to be higher.  I would really like to fly them from PDX to Reno because they are direct but they start high (most likely because not much competition) and continue to just go up.  With the companion pass, it usually makes more sense for me to take SW with a connection or fly to SMF then to pay the Alaska price for 2 people.   ... View more

To clarify the policy: if anyone on a reservation is A-List, then everyone on the reservation receives A-List sequential boarding numbers --   the same applies in companion pass boarding situations. ... View more

@williamsjen wrote: I agree with your statement. I also recommend that priority is given to those who do not have bags when it is time to exit the plane.  1st class should exit first and those without bags exit 2nd.  I hate sitting waiting on people to get their bags.     ????????????????????????????  Have you ever flown Southwest??? It does not sell a 1st class product. ... View more

There are options if you are cordial with the ticket owners, but it sounds like you are not.  When a ticket is purchased in a person's name, they become the owner of any funds from a cancellation, typical with most airlines.  If it was an I wanna get away + fare, and assuming they had a rapid rewards account, then these are deposited into their rapid rewards account and available to transfer to someone else.  If they are not I wanna get away plus, you could purchase a new flight that is an IWG+ and it would become transferrable if cancelled.  If you think you will have better luck with Delta I wish you the best.  You will have to purchase a non-refundable ticket (which you could have done on SW too).  Delta also has change fees so expect about $200 to just change the ticket on top of any new fare for a new flight for the ticket owner and they are also not transferrable to another person . ... View more

I just did this today via the app;  If you are not able to do it I would guess it is because there are no upgrade spots available;  There are only 1-15 and business select gets these seats, if any are left over then they are available for upgrade via the app, 24 hours in advance.  I f you purchase a business select seat then you would not have to upgrade and would be in postion 1-15 ... View more

You paid the price that was prevailing at the time of purchase. That's it. If you buy a can of soup at a supermarket for $2.50 and a price of a competing brand was also $2.50, and a week later the grocer has a sale on the comoeting brand for $1.99, do you think you can go back to the grocer and say "I want to switch my soup to save $.51?"  Ahh, no.   If SW changed your flight, SW allows you to make a no cost change to a different flight. That would allow you to change to the other flight at no cost. ... View more

Hello, I have both personal and business Southwest Chase cards.  When I filter I can match up all my credit card charges to the points listed on Southwest's site.  It seems I got all the credit for Companion Pass, but zero credit (the entire year) for TQP.  Does Chase has to instruct SWA to give me the TQP?  Shouldn't the points earned (which was reported to Southwest) let Southwest know how much to credit in regards to TQP?  I've called both Southwest and Chase and, of course, each claims it's the other's responsibility. Thanks for your comments. ... View more