Southwest Airlines Community

I had this same issue turned off Wi-Fi, and then VPN and it worked .  Hope this information is helpful.  ... View more

@floridaguy wrote: This is not about me, this is about Southwest.   Distractions from the core issue will not be addressed. AKA none, but he has all of solutions to Southwest's problems. I can't even begin to count the number of people who told me not so politely to stay quiet as I had not been impacted. I was impacted, experienced the impact, saw what Southwest was doing, and went through the process of trying to get reimbursed for expenses so I have no problem offering an educated take on the events.    --TheMiddleSeat ... View more

@DanielS_1996 Not sure what type of file you linked but it isn’t viewable. Interested to hear what the agent told you though.  ... View more

I feel like this is Southwest's problem.  They checked the bags, not TSA.  Let Southwest fish it out with TSA.  (good luck with that) ... View more

Late reply but may be helpful in future. SWA purchases are 3x points. I think when you purchased a SWA gift card with your credit card it would be 3x points. I missed realizing this until a day before my statement was closing. I would have bought 1/3 of my last points needed on a gift card but they couldn’t confidently answer if the charge would post in time (it was a weekend, my closing was 12/18)  ... View more

your referral points post to your credit card statement and then a few days later to your rapid rewards account. If your last statement of the year has already passed, they will not post in 2022. For future, you can change your statement date to a later dat but if you do I would allow enough time after statement to post to RR. It would just give you the max opportunity in that last month. I was in the same boat at my last statement. I didn’t realize it was in reach until it was too late.  consider this the start of your goal for next year ... View more

@floridaguy wrote: If you are cancelling due to your worry that the current situation will carry into April, I would support giving you a full refund.     If you are concerned that an asteroid will crash into the earth on March 1, 2023 ending all life on the planet, I guess you could ask for a refund so that you could have the money for  an enormous party before the fatal day. ... View more

@bec102896 wrote: I would recommend booking one way flights so you can use the pass on the outbound flight then just pay for the return. It might give you errors if you try to add the companion  to a Round Trip booking since the return would bed after the pass expires  A+ recommendation here  ☝🏻 ... View more

Take your canceled flight funds book a WGA+ ticket then cancel funds would then be transferable  ... View more

Lol and look at the rates? After SW destroyed peoples holidays you’d think they’d have favorable prices??? Nope! SW now looking to take advantage of customers again with ridiculous fares. This also caused other airlines rates to skyrocket because of all the SW customers booking with other airlines who are more reliable. All of their flights now are booked with SW customers who no longer trust the liars at SW ... View more

I've submitted my claims through the link mentioned for both of my flights and have only gotten a confirmation that the requests were recorded. As you mentioned, I went through the SW app for my cancelled flight, and it gave me a travel credit immediately, but I want the refund on my credit card. I didn't want to wait to take action on the cancelled flight in the app since I wasn't sure what would happen if I did nothing... Based on other posts online, if our flight was cancelled, we are eligible for a refund to the original form of payment, so I'm also using https://support.southwest.com/email-us/s/ and selecting Customer Service to request full refunds for both of my flights (providing dollar amount and flight confirmation numbers) and also attaching all receipts for my additional costs related to the travel disruptions the last couple days (I resorted to Greyhound to get home). All of my costs should be "reasonable" as they cite on their website for reimbursements. ... View more

Your daughter got lucky, she still got to her destination. My mom and I got rebooked when the check-in agents couldn't get customers' bags checked in in a timely manner the morning of my flight (despite getting there 2 hours early). A bunch of people missed their flights and got rebooked. We ended up with a flight that had a connection and Southwest cancelled the second leg to our final destination. Bought tickets out of pocket. And then our flight home was cancelled to...ugh. I would report the lost bag here and also attach receipts for what your daughter spent on clothing. Supposedly, Southwest will reimburse for costs within reason: https://support.southwest.com/email-us/s/. I'm using this to request reimbursements for my costs as well...not sure how long it'll take to get the reimbursements since they're going to get thousands of requests, so we'll see... ... View more

@floridaguy wrote: With Tennessee, the lack of paved roads and addresses inhibits delivery.   A delivery address showing "that there house down yonder by the creek" cannot be used on GPS. Completely inappropriate to say.  Lots of horrible things could be said about Florida too, but that would also be unwise.   --TheMiddleSeat ... View more

I tried booking with Eastern Airlines, but it doesn't seem that their web site is up.     What's going on? ... View more

If it's an active reservation it should show up in your Southwest account or at least be able to manage it via the manage reservations option.  Then you can cancel it which also opens the seat for someone else to use it.  That cancellation will give you travel credits, but you can use the link @dfwskier shared to request a refund if you don't want credits to use later.   --TheMiddleSeat ... View more

I'm not sure any price is a good deal if they can't get flights off the ground.   The SWA disaster will be studied in MBA programs for decades to come. ... View more

I really like your sense of humor. Very funny stuff here.   Virtually not remotely helpful right now, given the SWA crisis which is changing by the second, but definitely dog-gone funny. ... View more

Wow, that's good news for travelers. I'm happy SWA is being a good corporate citizen about this mess. Hope it gets solved soon. I'm here as needed.  ... View more

You have the right to be heard.  You have the right to disagree, as do the other members of this board.   It is important that everyone have the right to express their views.  Right now, Southwest is under severe criticism for how they have handled everything related to the last ten days.  Other airlines have had a blip, but what has gone on with Southwest is a disaster.   Never have I read a blog board where someone referred to Southwest as "SouthWORST".  That is sad. ... View more

I can't even get ahold of southwest. How did you file a Claim????? Desperate. They had my luggage for 6 days and I am on hold for 5 hrs then it hangs up everyday! ... View more

And people will still take out their anger at the employees. Sad times.   --TheMiddleSeat ... View more

Unfortunately, you'll probably need to call if you can't do it online.    --TheMiddleSeat ... View more

I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.   Yeah', I'm not the brightest bulb in the box.  I only have two Masters', what can you expect? ... View more

Update:  We went back to BWI today to scavenge for our luggage. Piles of bags but our luggage not in those piles. We then waited in a long line to file missing bags reports and received a Lost/Delayed Baggage Receipt. Apparently our luggage never made it on the plane (we were told the night of the cancellation that the bags were on the plane and could not be retrieved)  so not sure why we could not get the bags that night.   We finally made it through the slowest moving line. SW employees standing around and joking. Not too serious despite the company just having a meltdown. It looked like SW had Flight Attendants trying to operate the terminals but that wasn't going well. Our luggage was in the cargo hold and nobody could access that area to retrieve the luggage. So they gave us a receipt and stated that the luggage will be shipped to us via FEDEX. No estimate of when that will be.   Saw a number of media outlets interviewing people and filming the chaos. Certainly not good publicity for SW     ... View more

Do you know how long it takes to get the funds back? I know you can submit for a refund but I just wonder what the timeframe looks like. The website says 3 - 30 business days or something like that. Does anyone have success with a refund? ... View more

Thanks for the reply!  ... View more

Thank you. I finally got through!   total hold time of 10 hours.  And the agent did confirm that because I bought non refundable Wanna Get Away tickets, I had to request refund through the customer service line.  ... View more

try a call to one of SW's toll free international numbers. I've heard the waits are much shorter   https://mobile.southwest.com/html/contact-us/intl-customer-service.html ... View more