09-30-2020
01:55 AM
09-30-2020
01:55 AM
Oh, @MFlyer thank you! I'm just choosing a suitcase and i was looking for this question) By the way, what do you think about these suitcases? I need some medium for me and some dog things.
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09-29-2020
03:47 PM
09-29-2020
03:47 PM
@nikac408 wrote: 4 years later and it still sucks..Ive entered in my canceled reservation confirmation number and I get an error message saying make sure the reservation is valid and scheduled which doesn't make any sense because its a credit for a canceled reservation!!! I called the 800 number and was forwarded to leave a call back number for a 52 minute wait. When I finally got the call back it was from a bad line and the agent disconnected before I could even say anything!! Good customer service would have realized the problem was on their end and called me back at least. This is ridiculous, Im just trying to book a flight with MY money that Ive already spent, it shouldnt be this hard! the confirmation number and the passenger name needs to be a complete match. You might want to check there first. Also in inputting the confirmation number, it is easy to mistake a zero from an ohh, and a one from an L. That might be another place to check. It that fails, you can contact via the Southwest app chat function or one of the other options listed below: https://www.southwest.com/html/contact-us/index.html?clk=GFOOTER-CUSTOMER-CONTACT-US Are you sure the credit has not expired? You could get that error message if it did.
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09-28-2020
10:39 AM
09-28-2020
10:39 AM
Hi @Samantha_77, visit Customers with Disabilities on our website and click on Emotional Support Animals in the left margin for full details. We look forward to welcoming you both onboard!
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06-29-2020
08:59 AM
06-29-2020
08:59 AM
Here’s a pic how my case is better locked. Had an incident with flying SWA where TSA could breech the case, so I’m passing along this lesson learned. Overall, flying with a firearm as we moved cross country was uneventful.
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06-27-2020
03:59 PM
06-27-2020
03:59 PM
@GrumpyOldMan wrote: The only reason to require 7.0 is that the app coders are un-skilled. You-all could be doing better. I don't know fo sure why this happens, but my guess is 1) Making the app viable across a bunch of versions significantly increases the complexities of the app - potentially decreasing the stability of it 2) Doing so increase the cost of doing so. The airline wouldn't do this if there were lots of users of the older OS versions. I would imagine that the airline has made a decision to not spend a lot of money for a few users. As I said upthread, if you don't like the situation, contact the airline directly via one of the methods listed under "contact us" below. I use android 7.0.i so I'll be obsoleted about this time next year. My then 5 year old phone will have served me well. Then I'll buy a new one - assuming my old one doesn't die of old age first. edit add: it appears that as of May, the percentage of active android phones in the US that are using android 7 or better is somewhere around 90%. Android 6 (about 5%) makes up half of the remaining 10% https://gs.statcounter.com/android-version-market-share/mobile-tablet/united-states-of-america
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06-03-2020
10:41 PM
06-03-2020
10:41 PM
Mamie, The job of a flight attendant is safety. Amenities are not a guarantee either. Your ticket is for the actual travel itself. You must not be a frequent flyer or you would realize this.
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04-15-2020
10:42 PM
04-15-2020
10:42 PM
@Carizzma17 For your protection I highly recommend editing your post to remove your email address as this Is a public forum and the last thing you want is to have your email compromised. For information on how to obtain your W2 check out this Knowledge Base article: Former Employee W2 Form Information -Blake
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We're so sorry for letting you down, @Jockey1967. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out specifically to Customer Relations by phone at 1-855-234-4654 or on Facebook or Twitter @SouthwestAir. Thank you.
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04-08-2020
02:54 PM
04-08-2020
02:54 PM
I have Samsung version 6, and it is not compatible with the SW app. Called Samsung, they were clueless. Called SW - they did not know there was a problem. Emailed the developer - no response. Just buy a new phone and hope it works.
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@dow44 The WIFi login page where Members put in their credentials is secure so their information could not have been pulled from inflight. Typically these situations occur when someone gains access to a Rapid Rewards Member's login credentials and successfully authenticate with the correct username or password.
We appreciate your suggestion. As a peer-to-peer support forum, we aren't equipped to assist you here, but we encourage you to reach out to our official Customer Service channels via the options in the link below. Thank you.
Submitting a Suggestion and/or Complaint
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03-10-2020
05:42 PM
03-10-2020
05:42 PM
Not that it should matter though, as I’ve never had an issue with other airlines.
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@sheryls wrote: They basically said that they will NOT accommodate but you are more than welcome to pay the additional fares for changes in flights. Every other airline is accommodating customers' requests due to the virus outbreak and companies cancelling all travel. SW doesn't care. There's nothing to accommodate here because the other airlines are doing what Southwest already does: no fees to change flights. All other airlines charge fees as high as $200 (on top of the difference in flight cost) just to change a flight. The airlines are now waiving those change fees. Southwest has never charged fees to change flights, so there's nothing they need to do differently. --Jessica
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02-20-2020
06:33 PM
02-20-2020
06:33 PM
@Iowagirl1 wrote: The check in system is not as represented. I fly biweekly on Southwest, and each time I set my alarm to check in precisely 24 hours before. I often get b30+. I find it hard to believe that the entire plane checked in within 2 minutes of the check in process opening. Well, when you check in you have A-List Peferred, A-List, and Early Bird purchasers in front of you. SW automatically gives them boarding spots at t+36 from flight time. That's potentially a lot of people who already have boarding posiions befoe you check in. Also, almost everyone nowadays tries to check in at t+24. So if you are 30 seconds or a minute late, there are other people that checked in before you You sid said you fly SW bi weekly. Why afren't you A-List?
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02-18-2020
11:23 AM
02-18-2020
11:23 AM
This is still happening. As of yesterday 2/17/20 I am getting the same message using my Surface Pro 7. I can watch TV, but not movies
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02-12-2020
10:26 AM
02-12-2020
10:26 AM
@ACL -- you can't board a new flight with your missed flight's boarding pass. You should have gone to the podium at the gate as soon as you knew you were going to miss your flight and they would have given you a new boarding pass for your next flight then and there. Also - boarding passes take seconds to print, so you should not have missed your newer flight if you did not have your boarding pass in hand when you went to board. It's rare but I've seen it happen, people are in line to board and the scanner beeps when someone's ticket is scanned, indicating that they don't have an actual boarding pass but a security document, or there is another issue, and they have to go to the gate agent and get a boarding pass printed. --Jessica
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02-11-2020
11:57 AM
02-11-2020
11:57 AM
@LindseyD , talk is cheap. If SWA truly is "humbly and deeply grateful," to military members, then they would stop using the military as advertising fodder. Since almost no military flies in uniform anymore, just stop advertising pre-boarding for military. Just stop. You don't owe it to us. But we don't like being taken advantage of.
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As chgoflyer said in the post above yours, contact SW customer relations - and do not wait til the last minute to do so. Reach out to SW's Customer Relations Department via Twitter (@Southwestair), or call 1-855-234-4654 (M-F normal business hours)
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Two words: Bragging Rights 😉 --Jessica
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I know this is something that has been long requested, and that Southwest has said they would look into. Unfortunately, the wheels of IT change spin very slowly at Southwest.
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01-30-2020
12:31 AM
01-30-2020
12:31 AM
Southwest is one of the best airlines that provides numerous rewards and cheapest sir tickets. Being a member of this community i really appreciate all the efforts made by them to upgrade your travel experience. Southwest rapid reward points is the best initiative taken by them which makes it more versatile and popular.
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01-27-2020
05:13 PM
01-27-2020
05:13 PM
I can watch live tv but not movies or some tv series. The App store does not have the Southwest app for MacBook--iPad and iPhone only.
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01-24-2020
04:14 PM
01-24-2020
04:14 PM
@DancingDavidE wrote:
I wanted to check with @LorrenT @AshleyMainz @NicoleAshley - would it make sense to close this thread with so many replies over multiple pages (and years) - new people with app issues can probably be more easily helped and issues solved with a new thread showing the current issues.
Yes, we'll close this one out since it's started to include various miscellaneous topics. Everyone, please start a new thread if you have any additional questions. Thanks!
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After speaking with a representative from Southwest, I have a definitive answer... yes each individual can view their boarding pass on their own device. Here is how: All of the passengers need to create a Rapid Rewards account on southwest.com First - log onto the southwest.com website from your laptop or desktop Second - click on: FLIGHT | HOTEL | CAR | VACATIONS Third - click on: manage reservations Forth - click on: Add Rapid Rewards number Fifth - enter flight confirmation number and passenger information Sixth - enter Rapid Rewards number (you can get their Rapid Rewards number by logging on and clicking: My Account) once you've done this for each person, they can go on the app and view their mobile boarding pass.
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@Countrylife4996 wrote: How do I retrieve my 1) TSA precheck traveler # 2) rapid reward # Well, when you log into your SW account your RR# should appear during the process. After you log in, within my preferences (personal), you'll find your known traveler number. If you can't log in, the pick the "need help checking in" option https://www.southwest.com/account/recovery
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01-14-2020
04:31 PM
01-14-2020
04:31 PM
@dfwskier wrote: Two points here 1) If you check in via the SW app, then you can save your boarding pass to your photo album where it will remain til you delete it. Then you can print a screenshot of the pass. 2) You can get a flight receipt from the SW website by clicking on past trips. Only flights actually taken show up here. IMO #2 above is the only "sure" way of proving you took a flight. There are lots of times that I've checked in, gotten boarding passes, and then changed my mind and did not take the flights. So a boarding pass IS NOT proof that you took a flight. What do the receipts show, can you only get them for flights flown? That would be the best. Otherwise the same issue exists with email confirmations plus boarding passes - these are strong indicators but it would be possible to change flights after getting a boarding pass. Asking for boarding passes may be a legacy request that was applicable back in the old days.
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@Coloradokrebs wrote: good to see that as of 12/3/19 you can now look up and see a list of unused travel funds. Thanks SWA Agreed! So glad this feature finally came to life. Glad to see Southwest is listening to its customers. -Blake
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12-12-2019
04:04 PM
12-12-2019
04:04 PM
thanks NicoleAshley but the solution I am looking for is to allow my companion to board with me. I think in my discussions with many other Companion Pass holders that is what is universally wanted.
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Based on my recent experience, I agree with your observation that SW post the points a lot quicker towards the end of the year but very slow beginning of the year. Very frustrated!
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12-01-2019
05:23 PM
12-01-2019
05:23 PM
@dlohr you can get in touch with Southwest to request a refund -- click "Contact Us" at the bottom of the forum pages for options, Twitter is probably the fastest way to get a response.
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