249
Posts
Loves Given
248
Loves Received
41
Solutions
@Pepintrk wrote: Thank you for the information. I got a bit angry and wrote the post. I didn't have accurate info so I apologize for wasting people's time. Your frustration was very understandable, so don't worry about that. And you certainly were not alone. I was in line at Midway yesterday with a bunch of passengers whose flights had cancelled and there was lots of frustration to go around. Thanks for apologizing. Personally, I'm a big fan of Southwest and try to defend them when I feel that they are blamed for things out of their control. So many Customers have complained about the weather-related cancellations on the Community over the last few days and it's nice to see somebody who understands that some things can't be helped, no matter how frustrating they may be.
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@lipps46 wrote: Often the graphics will be off because they are reporting flood warnings in the area. Not aviation alerts. The graphics are from fliteaware.com, a real-time aircraft tracking website. The graphics are not off and there are no flood warnings shown.
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08-03-2018
11:09 AM
1 Love
@Ronshan wrote: Thanks for allowing me to ask for a hotel room for the night, the idea which was properly squashed by your wonderful supervisory employee who stated " not for a weather event" and dismissed me and my audacity for even considering the possibility. Thank you so much for forcing me to pay the additional cost of a customer focused airline for my future travels. Getting stuck at an airport due to a weather event is frustrating, I agree. It's happened to me a few times. However, there's not a single U.S. airline with a policy to provide passengers a hotel room for a cancellation due to a weather event. I imagine that there are quite a few American, United, and Delta passengers who slept at the airport last night also. You honestly won't find a more customer-focused airline than Southwest.
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@DancingDavidE I only provided verbage. You provided the dramatic graphics, which made far more impact than my technical jargon. Good job! Glad I'm not flying anywhere along the East Coast tonight.
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As of right now, 6:10pm EDT, Baltimore/Washington is reporting a thunderstorm over the field with lightning in all quadrants. That is coming directly from the current weather observation (METAR) at BWI made at 6:07pm EDT (2207Z). Also, the Terminal Aerodrome Forecast (TAF) for BWI is calling for showers or storms until 1:00am.
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That's an easy one! Simply give the book to one of the flight attendants and explain your request to them. If they are like most Southwest flight crew members, they will gladly have the entire crew sign if for you.
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Congratulations! You can expect the employment screening to take about a week. After successful completion of the screening, you'll receive your official Offer of Employment from Southwest.
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Here's the official policy from the Southwest website: So the Operations Agents wasn't being an a**-hole, they were simply following the Southwest policy. My personal opinion is that A-List privileges should only apply to the passenger who earned it, not to their family, so I agree with Southwest's policy. That said, I come from an airline background and am used to flying standby with no rights or privileges other than a free flight. Even today when I pay for my airline travel, I'm conditioned to follow the rules and not expect anything other than getting to my destination safely.
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07-31-2018
08:40 PM
07-31-2018
08:40 PM
I've never heard of a job bid marked "Withdrawn" without the person who submitted the bid doing it themselves. I wonder if the position itself was withdrawn by Southwest. Which airport was the CSA position at?
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The key words in Southwest's policy are "within our control." If cancellations are caused by weather, blackouts, or other circumstances not within their control, no airline will provide overnight accommodations. What caused your flights to cancel and divert?
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Sorry to hear about the glitch in your travel plans. Did customer service say it was due to storms in Oakland, or weather? Bay area airports are notorious for fog which causes air traffic control ground stops and ground delay programs. The temperature/dew point spread in Oakland right now is only two degrees which means that fog was likely earlier. I can assure you that flights are not cancelled just because they're empty, especially early morning flights. The aircraft and crew are still needed somewhere else throughout the day. Cancelling any flight disrupts the network and is never desirable. Are you A-List? If so, you can board at the end of the A line and do not have to wait until C3 to board. Also, even though there is not an e-mail address on the Contact Us page, there is a way to contact Southwest by e-mail on the page.
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@dfwskier I came across this today: https://skift.com/2018/07/26/southwest-ceo-says-assigned-seats-and-premium-cabins-still-dont-make-sense/?utm_content=74925018&utm_medium=social&utm_source=facebook “Let me be very blunt, we are not looking at assigning seats right now,” Kelly said. “We are not talking about assigning seats now, and we’re not talking about looking at it sometime in the future.”
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07-30-2018
02:20 PM
@pie2eat wrote: Is this true and if so, why has it not obtained IOSA certification? I imagine because IOSA certification is not mandatory and is expensive to obtain. Given stringent FAA oversight, U.S. airlines don't really need IOSA certification but choose to get it to avoid appearing unsafe relative to their peers. IOSA certification may be an indication that a certain level of safety has been achieved, but not having it does not mean that an airline is unsafe.
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07-29-2018
03:57 PM
These are my personal observations of the hiring process. Your experience may be different. If you receive a conditional offer on Tuesday, you can expect to receive your notice of pre-employment drug screening within a week. You have 48 hours after notification to complete your drug test. Your employment screening should take about a week depending on whether any "adverse" items are found that require followup on your part. Once you successfully complete your employment screening and drug test, you'll be sent your official Offer of Employment from Southwest. After you electronically sign and send back your employment offer, you'll get an e-mail from your Recruiting Coordinator explaining what to expect going forward and what to expect on your first day of class in Dallas. Approximately a week later, you'll receive an e-mail with your Southwest employee ID number and pre-employment paperwork to complete before your first day of training. You'll be enrolled in the next available new hire class in Dallas which I'm guessing will be in early September. There is an August 6th new hire class but, since that's less than a week after your face-to-face interview, I doubt you would be placed in that class. Your "seniority date" will be the day you begin training in Dallas. While you're waiting for class to start, you can go here: www.swathestore.com and start loading up on Southwest shirts, hats, etc. to give to your familiy and loved ones. Good luck on your interview on Tuesday. Let us know how you do.
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Thank you for sharing your story. It's always great to hear about Southwest People demonstrating their Servant's Hearts to Customers. In today's world, genuine kindness is truly refreshing. Are you familiar with the Wings for Autism program? It's a program that holds "rehearsals" at airports to help alleviate stress for airline passengers with autism spectrum disorders. Since your 12-year-old did so well, he probably does not need it, but I felt that it might still be a good resource for you in future travels. You can read all about the program by clicking here: https://www.thearc.org/wingsforautism Best of luck to you! And please thank your husband for his service to our country.
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Trust me, I have empathy for the Ops Agent and any other front-line airline employee. I was just offering a possible explanation for why the flight attendant didn't do anything about the issue. I'm totally on board with making sure that the carry-on limit is enforced.
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I believe the Operation Agent (the agent who scans the boarding passes) is responsible for policing the number of carry on bags per passenger. If a passenger gets past the Ops Agent with too many bags, I'm not sure the flight attendants are authorized to do anything about it other than bring it to the attention of the Ops Agent.
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I'm sorry that you had a bad experience on Southwest. I can't remember the last time that I had a bad experience with them. Then again, I've come to realize that unexpected and inconvenient things happen and just roll with them, so my definition of "bad customer service" is probably much narrower than some other passengers. In my opinion, Gary Kelly earns every penny that he makes and, unlike most other airlines, he shares the success of the company with the employees. He's been with Southwest for over 30 years so he clearly knows what he's doing. I'm confident that he's not a crook and doubt that the IRS will investigate him because the relative of an employee had an unpleasant flight. I know that Southwest hates to lose any Customer and hope that you will give them another try because they are consistently better than the other airlines. You can call Customer Relations at 855-234-4654 to discuss your problem if you wish. But if your mind is made up, good luck to you on United, or Frontier, or whichever airline you choose.
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To be clear, I'm not suggesting that the first 12 people to board get the "EXIT" stamp I'm suggesting the first 12 people in line who want the exit row get it. The stamp would eliminate saving because only passengers with the stamp could sit there initially. It also serves as a pre-screening of exit row passengers at the gate as is done at other airlines. I don't get the desire for bulkhead seating either. Sure it's at the front of the plane but there's no underseat storage so if you need anything out of your bag, you can only get it when the seat belt sign is off (technically). And while there may be more knee room, there's less leg room because of the bulkhead. At the same time, I'm sure nobody gets my desire for window seats behind the wing. To each his own. Any cheap and simple solution to the seat-saving issue would be a good solution. As long as it's cheap and simple, I believe that Southwest would be open to it.
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07-27-2018
05:26 PM
07-27-2018
05:26 PM
@vlaracuente wrote: I have not been able to figure out how to create a profile. I would like to have the profile and resume in the system when the window for this position opens. I would truly appreciate any help with this. Thank you 🙂 1. Click here: https://careers.southwestair.com/ 2. Scroll to the bottom of the page and click the button that says: Join Talent Community 3. Upload your resume, fill out your personal information and click Submit 4. Keep checking the Southwest Community for announcements of future Flight Attendant postings. 5. Check the Southwest Jobs page every day for Flight Attendant postings. 6. Be patient and don't give up hope! Good Luck!
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07-27-2018
04:30 PM
07-27-2018
04:30 PM
@chgoflyer wrote: I think most people have no problem with someone saving a seat for a family member or friend. But more frequently I'm seeing people try to save whole rows or more, or "prime" seats in the exit row. Unfortunately, with the current "non-policy" that's totally allowed. I think this is a problem. I agree with you. I don't see anything wrong with a passenger saving the other two seats on his side of a row, but one passenger saving an entire row is a little much. And given that the overwing exit rows are really the only seats that can be called "premium" on a plane with 143+ otherwise identical economy seats, they should be first come, first served with no saving. This problem could be easily fixed on origination flights by giving the Operations Agent a rubber stamp that says "EXIT" and stamping the boarding passes of the first six/twelve people in line (not including pre-boarders obviously) who are "willing and able" to assist in the event of an evacuation. This is a cheap and fair solution that doesn't require a lot of added expense on Southwest's part.
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07-27-2018
11:36 AM
1 Love
Here's a link with some information that may help you: http://www.travelinsurancereview.net/2009/10/28/can-you-get-travel-insurance-after-you-purchase-your-plane-tickets/ It looks to me that you simply have to find a travel insurance provider online and purchase a policy.
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07-26-2018
08:10 PM
2 Loves
@Jmounts wrote: Whenever I fly with Delta, American, United you very rarely see people in Wheelchairs. But getting on the plane today in Tampa there was at least 30 people who got on the plane first. I just don’t understand why there is so many on SW? The answer to your question likely has more to do with Tampa than Southwest. I've worked at the airport for two of the airlines you mentioned and can say from experience that certain Florida flights (Tampa, Ft. Myers, Ft. Lauderdale and West Palm Beach especially) are notorious for having more wheelchairs than normal, as are Las Vegas and Springfield, MO fllghts. During the winter, it's not uncommon to see Florida flights with 50-60 wheelchair passengers! On a related note, Salt Lake City and Orlando flights are known for having far more gate-checked strollers than normal. It's just the nature of the travelers that fly to those destinations. Lots of older people who need wheelchairs travel to and from Florida
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@ronnyradio wrote: “47 years of open seating and pre-boarding, and 45 consecutive years of profits.” sounds like the president of Sears....maybe they will start “appeasing” the 20% of customers that deliver 80% of their profit. Or maybe not and they will wait for the streak to end You forget that all the airlines that do it your way (have assigned seating) went bankrupt while Southwest, with open seating, soared. In other words, your Sears analogy just doesn't fly. And of the 20% that allegedly deliver 80% of the profit, I bet fewer than a quarter give a darn about "cheaters." The Southwest way has worked for nearly 50 years because enough Customers like it to keep them profitable. If that changes, Southwest will do what is necessary to remain competitive. Like I said before, this topic has been covered ad nauseam and needs to be put to rest.
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Anything is possible but I doubt it. Savannah was previously served by AirTran, which merged with Southwest. AirTran stopped serving Savannah in 2008 during a time of astronomical fuel costs but never re-started the service once prices returned to normal. Southwest closed the Savannah reservations center, a holdover from the AirTran days, back in 2013.
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07-26-2018
02:35 PM
1 Love
That is a frustrating experience although having to give up two of your seats for the wheelchair passengers is completely understandable. Do you know if the other three seats you gave up were taken by passengers accompanying the wheelchair passengers? Hopefully the Operations Agent boarding the flight was at least courteous and explained why you had to give up your seats in a calm and professional manner. I suggest calling Southwest Customer Relations at 855-234-4654 and explaining what happened. If you were not shown the Hospitality that you deserved or if a Southwest policy was not followed, they will want to know so that they can prevent it from happening again. Sorry for the frustration you experienced. I know you are angry with Southwest right now, but I hope you will give them another chance. I've worked for a few of those other airlines and know that nobody can consistently top Southwest for Customer Service and Hospitality.
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@DaijP wrote: should I call back and ask someone else You can try but it may not make a difference. The exception that I noted in my first reply was a Customer who cancelled his reservation in error. If the cancellation was a mistake on your part, explain that to the representative who answers the phone. If you cancelled the reservation and then changed your mind a few hours later, you will probably have to pay the fare difference to rebook your reservation.
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07-26-2018
01:30 PM
07-26-2018
01:30 PM
The general rule is that anything under 32 hours is part-time although each state or city may have their own rules. My experience working part-time at other airlines was 4-6 hours shifts, five days a week, but I honestly don't know how it works with the CSA position at Southwest. If you don't get an answer to your satisfaction here on the Southwest Community, perhaps you can visit your local airport and ask the Southwest CSAs in person.
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Call Southwest Customer Relations at 855-234-4654 IMMEDIATELY! While the general answer to your question is "probably not" there have been exceptions noted here on the Community quite recently.
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07-26-2018
01:16 PM
1 Love
@zackfonoimoana wrote: I posted this back in May and haven't recieved any response... 05-12-2018 07:23 PM Aloha and Hello Southwest! I am currently an employee at the Honolulu International Airpot on the island of Oahu. I am certain I would like to pursue a carreer with Southwest Airlines and I believe I have a lot to offer your family of hard working employees. I would really appreciate if I could get in contact with a recruitment officer or speak with one of your staff about any employment casting calls I am ready for interviewing and on-boarding! Mahalo and Thank You so much for reading , Please feel free to call or e-mail in regards to my questions. Zachary Fonoimoana Hi Zachary, Southwest receives so many requests from interested candidates that they only accept applications for jobs that are posted on the Southwest Jobs page. Your best option is to go to the Southwest Careers page (https://careers.southwestair.com/), scroll to the bottom of the page, and click the Join Talent community button. You can enter your personal information and upload your resume there. While Southwest has no jobs in Hawaii posted right now, they did post the HNL Station Manager position last month. Once the station manager is hired, it's likely that the other available positions in Hawaii will begin posting. Keep checking the Southwest Jobs page as often as possible (several times a day if you can) because once the jobs start posting, they are going to fill up fast with interested candidates. It's best to be one of the first candidates to apply for a Southwest position. Good luck to you!
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