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This has been recommended before, and yes...it would be really helpful! If I am not mistaken, however, even SW employees don't have access to a view like that. But I could be wrong about that. My feeling is that the ability to not lose money when you change flights is so great that SW (from a business perspective) may want to keep the responsibility of keeping up with funds on their customers. And I am not sure I blame them? Again, my opinion. If you happen to use Concur for work travel, it keeps up with travel funds, and it is easy to apply old funds to new reservations. I love it! I keep an email folder for all my personal travel funds, and I also not the conf numbers and amounts on my phone. All that said, if you would like to ensure SW gets this suggestion, please use the Contact Us link below. Thanks!
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11-06-2019
09:16 AM
Curious how long you waited to use the voucher? Days, weeks, months? --Jessica
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@chgoflyer Hi I totally agree people find anything and everything to complaint about. If they don't like SW well my situation is to find another airline right?. People are something now and days.
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@jksobonya What extra hour? (We have two kids.) LOL.
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Agreed!! Southwest is the best at decorating their gate space! Although ... as I was traveling this past week, one of the gates had Christmas lights up already :X --Jessica
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11-04-2019
08:13 AM
11-04-2019
08:13 AM
One of my rainy day goals is to make a spreadsheet of flights & go through my boarding pass history and see what my boarding positions have been over time. It would be fun to have a master list just for kicks. Just came home yesterday from a trip and was A60 and B7. Not too bad! --Jessica
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11-04-2019
08:05 AM
2 Loves
@chgoflyer I think we interpreted the OP differently! I initially read their post as saying that they booked a flight with points, and wanted to change their return flight home prior to travel, and it was a 21,000 point increase (hence paying for the difference in fare, change fee info, etc). But re-reading it, it sounds like they were trying to change it on the day of travel itself, which is a different situation. I'm not nearly as familiar with same day standby rules, so thanks for explaining it! It makes sense now why there was such a large point variation. --Jessica
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10-31-2019
11:58 AM
Customer Relation Department is the worst ! There is no people skills there. All they do is i do not have record of you calling so i cant help ! Customer service and customer relation comes in place when customer have issue. Otherwise they dont have job to do ! They not only fail to add points but they fail to record when i call with notes ! fail twice and turning the table as customer will have to keep checking if southwest did the job right? failed on customer service. Big talk and zero result.
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10-31-2019
12:58 AM
10-31-2019
12:58 AM
Strong applicants need to display integrity and honesty at all times with their current and hopeful employer. These characteristics say alot about ones work ethic and professionalism. If you are not having open and meaningful conversations about your career path with your current employer/ leader, you are not giving them the opportunity to be supportive of you. From my experience, most employees who have good relationships with their employer would not have an issue with a short phone call while at work. The current employer might not be thrilled with losing a great employee, but certainly should not be a road block. Side note...I work for a large company that like SWA always has hundreds of applicants for one position. When I am looking to hire new employees, I research their social media accounts and the tone of what's being posted. If a potential employee posts on a discussion board and I perceive that one is coming across as playing the blame game against a recruiter or my company, it's a red flag that the applicant will not be moving forward in the hiring process.
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10-30-2019
08:30 AM
We need to change the courts in the USA to say that, if you want to sue someone for what amounts to a criminal offense, you need to present a copy of the criminal conviction along with your civil case. Almost daily I see in the news people suing for things that happened years ago but they never once went to the police. This needs to stop.
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10-29-2019
03:38 PM
10-29-2019
03:38 PM
@Heitz wrote: I did reach out to Southwest and as expected, got a generally vague email about routes constantly being re-evaluated. The email gave me zero information. EBFROST-any other ideas of how to press them on the issue?? IMO, you're not going to get anything better than that. Your best bet is to make sure SW knows you want SW to fly the route. If enough people do that, maybe it will happen.
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10-29-2019
10:20 AM
If Southwest has any 'flaw' at all, this may be it. It's unfortunate that unauthorized access to your account resulted in points being used without your knowledge. I've been reading several of these threads, and ironically, I received an e-mail from Southwest just a few days ago titled: "Action needed - unauthorized account access." Southwest deactivated my password due to my account potentially being accessed without my consent. The day before, a Southwest rep helped me book a flight with points - so could these actions have been related? Or was someone else trying to access my account? Unknown, but I had 2 things in my favor: my account has less than 2,000 points currently, and I don't store any payment information on Southwest.com. If someone *did* try to hack my account with the intention to steal points, I bet they were pretty disappointed 😉 But if I was in a scenario where thousands of points *were* stolen, I'd try everything possible to get them back. It would be pretty obvious to prove that the flights were not booked by me if the flights left anywhere other than PHL since PHL is my primary airport, and I don't fly out of any other location. If they tried to redeem points for *stuff* (RR Shopping), I could make the argument that I have never once used RR Shopping (although I should probably take advantage), but that would obviously be more difficult to prove. Good luck, and I hope you get a satisfactory resolution to this if you haven't already. --Jessica
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Hello, and thank you for participating in the Community. We understand the concerns discussed here and appreciate the opportunity to respond with our statement:
Southwest will vigorously defend the lawsuit. When the incident happened two years ago, we investigated the allegations and addressed the situation with the Crew involved. We can confirm from our investigation that there was never a camera in the lavatory; the incident was an inappropriate attempt at humor which the Company did not condone.
The Safety and security of our Employees and Customers is Southwest's uncompromising priority. As such, Southwest does not place cameras in the lavatories of our aircraft.
Nicole Ashley
Community Manager
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10-26-2019
08:23 AM
1 Love
@Indy1977TX wrote: I fly quite a bit so I know phones get left on for various reasons. I unknowingly do not turn my phone to airplane mode once a year or so. But I fly enough to earn my companion pass without getting points from a SWA credit card, hotels, car rentals, meals, etc. So, I fly regularly and I see this often enough to know that this is not isolated but yesterday was certainly one of the more brazen disregards for rules, curteousy, etc. I would really like a FA’s input. There are rules and knowing how important they are to the crew is really what I want to know. You won't get a FA's opinion here as this is a customer to customer forum. To get an official opinion from SW, click on contact us {below} and ask the question. Instance by instance, do they need to know about it? How soon? Etc. For example, when the guy took a call while we were taxing to take off, is it important enough to ring the call button and maybe stop the plane on the taxiway!? IMO, if it was an imminent safety hazard, yes, but per what you said earlier, you know that is not the case. Like you I have arrived at my destination. Pulled the phone out of my pocket to turn it on, and found that I never that turned it off. I suspect most phone owners have done that at least once. So I would say no.. Is it something to hold onto until it can be mentioned discreetly later in private (like the galley) to a FA or will they do nothing so let it go and do not worry. Again, IMO, that's what I would do. This phone situation is going to come up again so I want to know how deal with it then.
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@rdurrell wrote: Dear Jess, I take it you do not have children. The Family Bank would be an optional enrolment. Also, enrollment would be contingent on suppling Brith Certificates, and ONLY for familes comprised of as least one (1) adult, WITH children UNDER THE AGE of 18. I'm sure, like most "entitlements" there are those on the other side who would try to take advantage of this program. Rather than share your negative thoughts, why not add positive constructive comments to help achieve this goal which would be a huge help to familes. Interesting - these details about needing birth certificates to apply and needing children under the age of 18 were left out of your original post. In your original post, you said that both of your sons have over 10K RR points each, so that must make them over 18. Unless you have other children, you would be disqualified from joining your own program! My thoughts aren't meant to be negative, but realistic. As @gsking mentioned, if you have enough RR points yourself, you can purchase tickets on behalf of someone else, and you can transfer RR points from one account to another as well. So if you wanted, your sons could transfer their points to you and then you could have one giant pool of your families points and redeem all your tickets from your account. So, in a way, what you are looking to do already exists, there are just a few other steps needed to implement it and have all of your families points under one account. --Jessica
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@janmlanier I found the following information on SWA Career FAQ page: https://careers.southwestair.com/faq For technical issues related to the online application process, send a brief description and screenshot of the error message to swapeople@wnco.com. This account is monitored Monday through Friday (excluding holidays) from 9 a.m. until 2 p.m. CT. We do our best to reply within two business days. You might want to try this avenue. Not sure anything can be done though.
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I also very much dislike the front and back boarding system, as I find it hugely at odds with Southwest's numerical boarding process. It can absolutely devalue the positions assigned through Business Select, A-List, Upgraded Boarding and Early-Bird Check-In purchases. Southwest utilizes it as a way to decrease the time needed for turning the plane and help control on-time statistics. Luckily it's not used in too many places -- but I feel for you if one of those places happens to be your home airport. I'd suggest, for what it's worth, you make your comments known to Southwest directly via any of the Contact Us methods shown below. (This is primarily a customer-to-customer forum.)
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10-23-2019
01:48 PM
2 stop itinerary is likely due to the MAX grounding earlier this year. I have seen several nonstop routes change to 1 or 2 stops for effeciency since 10% of Southwest's fleet is currently grounded and cannot fly. They have to make cuts where they can. Hopefully planes will return and routes will be restored once the MAX grounding is behind us. --Jessica
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Great article!! ❤️ --Jessica
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10-22-2019
02:35 PM
10-22-2019
02:35 PM
Also, here is the recent article in question: https://www.cnbc.com/2019/10/21/boeings-737-max-troubles-deepen-taking-arilines-suppliers-with-it.html --Jessica
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10-21-2019
02:08 PM
10-21-2019
02:08 PM
@TheMiddleSeat wrote: @@ You're still describing a situation that requires earning either 100% of the points required OR 100% of the flights required. How you earn the points is irrelevant. In my opinion a combination option that allowed for something such as only 50 flights AND 70,000 points earned would be a nice alternative. --TheMiddleSeat
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10-21-2019
01:35 PM
10-21-2019
01:35 PM
A seat is a seat, of course anyone would prefer an aisle or the window, but I've been in the middle before and as long as I can get on the plane to my destination, I don't care 😄 --Jessica
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@jksobonya wrote: Who takes off their shoes on an airplane??? --Jessica Only acceptable if wearing socks and shoes go back on if you get up from your seat. --TheMiddleSeat
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10-17-2019
03:17 PM
Southwest issues ID cards for retirees? What possible benefit would that serve? --Jessica
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10-17-2019
01:59 PM
1 Love
I believe what this means is if you changed from a non stop to a flight with a layover there is a segment tax and a facility usage fee (for each airport on the reservation) I believe that is the taxes you would pay. -Blake
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10-16-2019
11:44 PM
10-16-2019
11:44 PM
I had a bad experience with seat saving on a recent trip back from Hawaii. The human tendency to cheat and take advantage, in this case cost avoidance of an early bird fare that others pay, will always have those who abuse the system at the exspense of others, and some, as was our recent experience, will take it to an extreme to "reserve" mutiple seats. While I have been a devoted SW customer for many years and very much enjoy the companion travel feature, we have noted his trend increasing. It will be the reason we switch to another carrier that is less likely to turn a blind eye and is essentially complicit in the inequites associated with its obbiously less than fully "open" [for all] seating policy. In all fairness, if you wish to secure your seat for your family members or whatever, then pay the extra amount as the rest of us do. I don't see the big deal in this as a policy. It would appear that SW doesn't really care about this enough to change. Sad.
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10-16-2019
01:36 PM
"Selection process" for what? Employment? Something else? --Jessica
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