Southwest Airlines Community

Not only luggage tags but some form of ownership (business card, etc.) inside of the bag.   I'm sure if someone else did grab your bag by mistake, they are also searching for their bag with their belongings.  Hope you get your bag returned soon.  ... View more

Also take a look at this thread! You have more than one option. https://www.southwestaircommunity.com/t5/Rapid-Rewards/Laithwaites-Wine-Offer/m-p/99270#M5443 ... View more

I'm not really sure why gender specification is relevant to an airline, but, here we are. Have other companies adopted a non-binary option? Most profiles that I fill out on web sites still say male/female only in my experience.   --Jessica ... View more

@CoronadoTexas81 wrote: My understanding is that they will simply email you to tell you if you weren't selected. But they will call you to give the news of moving forward! I have applied for two positions and I have a f2f interview this Monday for Provisioning! I have not yet been told if I've been selected to interview for the Ramp position I applied for, but I am just so happy to get an interview! I would LUV to work for SWA! Good luck to you!! I have the same understanding I'm just glad you got a chance for an interview I'm praying I get one too! Knock it out the park!!! ... View more

We did it!   We watched the sun come up on our way from DAL to MDW, then watched it set on our way from MDW to DAL. We didn't get to all of the recommendations, but we did enjoy our first time to Chicago. We will absolutely be back!   Thank you for all your recos!     ... View more

If you got C22, I am willing to bet the farm that EB was not applied to your reservation.   --Jessica ... View more

@Arlettys26 wrote: I requested a flight from the 19 of November to the 23th , after I showed to the airport the had change my flight without notice to the 26th , after  I went back on that day the fight was at 2:35pm and I waited until 9:30pm  and the fight never Deparment for technical problems they said that cost me to lose days of work ! This is unacceptable I want my money back for all the inconvenience you guys have cause me ! I even called the airline and they didn't do nothing for me !  There are way too many incomplete details to even begin to advise you, so just a few question I have:   1) "requested a flight" - what does this mean? Did you actually book a flight online and get a confirmation number? Assuming you did at least that -- 2A) Are you saying your flight, which was supposed to leave on November 19, was changed to November 26, an entire week later?  2B) Or are you saying your returning flight changed from November 23 to November 26, 3 whole days later?  C) Where were you flying to?  D) Where was your return flight headed?  E) When you waited in the airport for :counts: 7 hours, did that flight ever take off or was it cancelled?    Those are just some of my questions.    --Jessica ... View more

What a bizarre story! How could someone in their seat, with their seatbelt on, and half asleep with headphones on, be accused of tripping someone and being intoxicated? When did this 'tripping' someone occur, according to them? When boarding? While going to a seat?    --Jessica ... View more

That's rough! $200 is fair compensation but I can agree that you would want a little something extra considering all the other problems that you encountered. My only experience in this area was a flight en route to Vegas with a stop in Chicago last January. Got to Chicago no problem, but there was an issue with the plane preventing takeoff to Vegas, and a snowstorm coming that night. If the flight was cancelled, I would be stuck in Chicago for sure for who knows how long. Thankfully the plane did end up leaving, 4 hours later, and Southwest did give everyone a $100 voucher for the trouble. That was good enough for me!   --Jessica ... View more

Not all that surprising of a boarding position if the OP purchased a Business Select ticket.  Is the position alone worth the extra cost for Business Select?  No... so it's also worth checking at the desk for upgraded boarding which can be purchased for $40 and can also get you a A1-A15 position, the same numbers Business Select tickets are assigned.   --TheMiddleSeat ... View more

@spacecoastbill wrote: So by your definition every single website out there that provides news must meet your arbitrary definition of media? Yup. And they don't qualify. Case closed.   --Jessica ... View more

This is a fair question - assuming your flight was associated to your Rapid Rewards account, you will get points even though you did not book the flight yourself.    --Jessica ... View more

Thank you @bec102896    I did have to check in and got the luckiest C group.   ... View more

Chicago would be new for us and it's somewhere we've been talking about going for a while now!   Doesn't look too cold there yet either... ... View more

@Cable-TV-Guy wrote: SInce I'm an old man who doesn't do Fakebook or Twitter, is the Customer Service phone # the only way to compliment an SW employee? Just being nosy, old man here as well, but what does age have to do with social media?   Oh and great story tpskelleyjr thanks for sharing. ... View more

I had a flight booked from FLL to PVD with one stop that left FLL at 6:00 PM. The departure time was changed to 5:40. That opened the door for me to book a nonstop on the same day at 10:50 am FOR 4,000 FEWER POINTS!  Thanks, Southwest! ... View more

How delayed was the flight that caused all this unnecessary confusion? An 15 minute delay can usually be made up in the air with no issues.  ... View more

To my knowledge, travel funds aren't valid by "company", they are valid by "individual." Thus, an individual's funds cannot be transferred to anyone else, even if they booked on behalf of a company and used a company credit card to pay for the flight.   --Jessica ... View more

Looks like Jetway Jesus was there to meet her.  The miracle flights seem to be especially plentiful with SWA.   @MrSavage wrote: 0 through passengers. The complaint is about the obvious false disabilities. Entire families boarding first because of a 70 yr old woman that walks away fine after the flight. Unfortunately I just now consider southwest to not have acceptable boarding.   ... View more

I love the open seating policy at Southwest. Keep it up SWA!  ... View more

App menu on the left says 6.10.0. I believe my iOS and Southwest app are fully updated for my 10 S Max  ... View more

@TheMiddleSeat wrote: That is a great update!  When I saw the description, "Look up travel funds" in the update I thought maybe they finally would show all travel funds associated with your account, but no, just allows the checking of value.  Oh well, maybe one day my dreams will come true.  This is a great step in the right direction.   --TheMiddleSeat I thought the same thing when I saw the description. Maybe someday our dream will come true.    -Blake ... View more

@hykos wrote: Quoted price per point of fixed 78 pts per $1 is NOT correct.    Southwest uses a sliding scale. You can only estimate a value of points but it is subject to change. A general principle is that it starts at about 1/60 and goes up from there, but the more expensive flights do assess a much higher ratio of points per dollar. In this way, Southwest does well to ensure that its more discretionary customers try to pay cash for seats on full flights, but save their points to use on cheaper flights with plenty of available seating. As such, Southwest was able to rid itself of the hefty blackouts of RR1.0, and develop a compromise that allows customers to redeem rewards at any time, but to pay a premium for that flexibility.   Unfortunately, there's some incorrect info and/or a bit of misunderstanding here.   78 points per $1 is the current redemption rate.   This is the exact formula by which Southwest prices points flights. Points fares are equal to the base fare (exclusive of taxes and fees) x 78.   When Southwest first shifted to "RR 2.0" in 2011, the redemption rate was initially set at 60/$1 (for WGA fares, BS and AT had their own, higher redemption rates). Then it was increased to 70/$1 in 2014. In 2016 it was announced that the rate would be variable, and fares were offered for between 72/$1 and 80/$1. There was some brief availability of 55/$1 fares, and occasionally some other random rates. Most currently, in 2018 we learned that all fares types (WGA, BS and AT) would be offered for the same points redemption value, which is currently 78/$1. This was another devaluation of the WGA fare, but represented a better redemption ratio for BS and AT, making using points to book those fares more attractive. (Which coincides with greater occasional unavailability of WGA fares in general.)   This value is the constant that Southwest uses to calculate points fares. We use it to check if there's been any program devaluation by Southwest.   It's important to understand that this value is different from the realized value of a Rapid Rewards point.   This can be confusing to understand for some, because the realized value of a Rapid Rewards point does vary.   Points fares do not trigger the collection of taxes, so lower priced flights are a "better value" than higher priced ones when you use points. The percentage of the total cash fare represented by taxes is greater on lower priced fares, so, by using points, your "savings" (when compared to the cash fare) is greater. Which makes the realized value of those points larger. This is why bloggers will often refer to the value of a Rapid Rewards points using a range -- for example, 1.4 to 1.9 cents.   Remember though, that the formula for pricing those points fares remains -- at least until the next devaluation is implemented -- at 78/$1. 😉   To check this for yourself, just look at the base fare of any cash flight and compare it to the points price.   Cash fare: $132 Points fare: 8539 Base fare: $109.47 x 78 = 8538.66 ( rounded to 8539)     With regards to some other points you've made: It is somewhat unique to Southwest that the best redemptions are often short-haul or inexpensive flights, vs longer / higher priced ones, as is the case with most frequent flyer programs.   The original Rapid Rewards program was simply not sustainable as the carrier grew, so the "compromise" necessary to eliminate the capacity controls (which were a symptom of the program's inability to scale appropriately) was made by the introduction of the cash-based program -- with earning and redemption directly linked to the cash fare.   Since that's directly scalable, that should have fixed things for a while. But unfortunately, the rapidly ensuing and repeating devaluations indicate that that program was still more expensive than Southwest would like. And I suspect another devaluation is somewhat inevitable.             ... View more

@byrdbrain591 wrote: So my underseat spinner suitcase at 17.25" x 13" x 9" won't fit under the seat? I can check the dimensions on mine, but it fits readily under the seat without issue.  It's a hardshell spinner from Costco. ... View more