Southwest Airlines Community

If you are referring to a dog that Southwest clasifies as a trained service animal then no documentation is required, but you should tell Southwest you have a dog when making the reservation and be able to assure them during check-in that the dog is able to perform service tasks.  I suggest you read up on Southwest's guidelines at this page:   https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?clk=GFOOTER-CUSTOMER-ASSISTANCE#unique_travel_needs_allergies_disabilities_pol_tab_list_tab_10_scroll   Hope that helps,   --TheMiddleSeat ... View more

Well the bag itself is small enough to fit under the seat. But if I am unable to fit it then I’m not going to worry about the longboard then ... View more

@LittleBrother wrote: Were a about 3 or 4 rows behind the over-wing emergency exits. Typically where we end up with family boarding since we have a family of 4 and like to find two rows back-to-back so we can use two carseats and still hand things to each other. Perfect - that will be the widest area of the plane. I wanted to clarify for the other readers that you felt your seat was snug, and that was in the widest part of the plane in case they end up in the slightly narrower seats towards the front.    If they have a similar car seat, head to the middle. ... View more

Dancing David - yes! That's what I was asking about. We have already mapped out 3 trips for 2019 due to the CP and being wcoast folks. And then possibly Hawaii when they launch. So personally crunching numbers for a living, I think the math calcs out that we will benefit from the CP but you're right by June or July we should either love it or hate it.    I would love to keep earning it each year but I know it's hard to keep the spend up. Thanks for breaking it out clearer than I apparently was! ... View more

I know of several countries that will deny entry absent a defined return flight. It could be that one of them is passing responsibility for that to the airline. ... View more

@truongmm wrote: I completely agree with this post. Chase and Southwest do NOT work together to be transparent about this policy. I called a Chase Southwest representative about the companion pass BEFORE Dec 31 and the representative helped me calculate my points for my December statement date but did NOT tell me that those points needed to post before Dec 31 in order for it to count towards my companion pass. What kind of customer support is this if you're withholding important information like that??   Because of this, none of the charges I spent in the month of Dec counted when all that Chase representative had to do was move my statement date up a few days. I am so upset and have talked to MULTIPLE Southwest representatives who couldn't even tell me if I got the companion pass or not due to the points actually posting to my account but then were reversed...   Both Chase and Southwest need to train their customer support better so that their representatives actually know the poilcies and can inform their customers better. You know that Chase TOTALLY controls this process, right? Southwest just sells Chase points.   Chase determines the offers. Chase determines whether or not you qualify for the offers. Chase determines how many points you should get Chase tells Southwest how many points to add and when to add them.   So you are correct. Chase and Southwest do not work together because this is almost totally a Chase program. Southwest is simply a tool used by Chase in an effort to get more credit card business. ... View more

@DancingDavidE wrote: @dfwskier wrote: @DancingDavidE wrote: @bgubs14 wrote: Yeah I have had a variety of experiences with the amount of alcohol I get, more so with the rum. It might have to do with the amount they had per drink or just who is pouring. I have also heard from flight attendants that if someone has had many drinks and asks for another one it will be watered down! They might consider this if a passenger was noticeably intoxicated already. Otherwise the drinks all come in single serving containers so there wouldn't be much jurisdiction for the strength of the pour.   They shouldn't be doing this if they take payment for the beverage though, the better option would be not to serve it rather than only pour a portion of the drink.     Perhaps better to water drown a drink for someone who may be drunk than potentially get into an altercation with an angry drunk If there was an unpublished policy to do this, and then "forget" to take their drink coupon I'd be behind it. Actually the drink coupons could come with fine print that Southwest is allowed to provide any mixed drink in a manner necessary for the conditions...but don't take someone's credit card if you weren't going to deliver the goods. Or make up an excuse of "sorry we had turbulence" or "we ran out of that" and then forgot to come back.   But I don't expect that the FA do this either - my guess is that people have an issue of perception of the strength, but the actual strength is standard.     David, I didn't mean to imply this is happening. I don't. The liquor comes in those one serving mini bottles. One per drink.   I'm sure you've heard stories about pax being denied another drink, and then becoming belligerent when denied. ... View more

@DancingDavidE wrote: @TheMiddleSeat wrote:   I've forgotten what methods of tracking funds the other Community Champions use, but they all seem to do just fine. Yes, it would be nice, but nothing I see as justification for being upset about.   E-mail search for me, I also have tended to have basic A-list quantity of flights per year so I can keep on top of using the most recent one first so that I don't have too many active funds at any one time.     I have a separate e-mail folder for unused travel funds. When I get an e-mail that refers to travel funds, I move it to that folder. After using funds listed in an e-mail, I move that e-mail to a different folder called "travel funds used" ... View more

@smithlarrye wrote: Can someone explain to me why it is not possible to use my airline credits ( i had to cancel a flight last year because of health reasons) to purchase a ticket for my wife?  It's not like I am selling my credits to a friend or someone else...I am talking about my spouse.  What is the reasoning behind this?  I really don't understand.  I will not be able to use the credits myself before they expire.  Thanks!   Southwest stopped allowing travel funds to be used by anyone (other than the original traveler) in 2011, presumably as a revenue-retaining measure.   FYI: Once the funds expire, you can request reissue as a voucher that is usable by anyone (but that won't cover the taxes/fees portion, only the actual airfare). The fee for this is $100 (currently). You have 6 months from expiration in which to make the request and the voucher will be valid for 6 months from date of issue. Requests are reviewed on a case-by-case basis, but are seldom denied. ... View more

Agreed, @TheMiddleSeat. It is a complete gamble based on so many conditions.  I have had connections with the SAME airline that I was happy for an almost 3 hr layover, but I have also connect from another airlines over to SW (different terminal), and I could have literally made it in 45 mins or less.     Be safe and go the 3hr route! ... View more

The placeholder could also be a WGA fare, but then when you cancel it you get travel funds, whereas the points are returned to your account.   If the companion flies often on their own maybe the travel funds would be fine as long as they have good opportunities to use them before they expire a year after purchase.     ... View more

@bahartz   So glad to hear you got your purse back with everything still in it!   Thanks for sharing the great update! Blake  ... View more

Just curious...my husband and I are in the same situation. Did you ever find out from Chase? ... View more

Looks like inspection has started January 2018 but is being affected by the shutdown     https://www.google.com/amp/s/www.latimes.com/travel/la-tr-southwest-airlines-flights-california-hawaii-20190111-story.html%3foutputType=amp ... View more

Thank you for your reply. I will review the link you attached.  ... View more

What @TheMiddleSeat said.    Specific path: My Account > My Preferences > Travel > Extras > RR Drink Coupons > Edit   >>> sip and enjoy! ... View more

@DancingDavidE wrote: What do you know...I have one of these as well for next Saturday, so I popped over since I could add EBCI to my upcoming flight as well and sure enough, it still shows A-list on the reservation online and isn't offering me EBCI option to purchase.     I wonder if it would still give you the A List benefits since it was booked before you lost A List. The reason I wonder this is because a few years a go when I originally earned A List I didn't get my A List benefits until I had all my reservations refreshed (number removed and re added)  I learned this the hard way the first A List eligible flight because I didn't check in until I got to the airport and had the painful C11 boarding pass  ... View more

That doesn't neceearily address the issue when one person logged in and got the error, but tried from other public computers and still got the error.   Unless they were using a public library computer which was on the list, and then tried another computer from a different library that was also on the list for instance.   If you believe your ISP to be blacklisted, that's probably a place for you to start.   Southwest may be identifying specific IP's, but thtey may also subscribe to lists of IP's to blacklist - one apporach to the issue would be for your ISP to take action not to be blacklisted.         ... View more

@thatsarahlewis wrote: A birth certificate is required for Infant, Child or Senior fares at check-in.  You will need to create that traveler a Rapid Rewards account prior to traveling in order for matching the ticket to birth certificate and finalization of the age verification.   If you prefer to verify age instead of traveling with the birth certificate you can mail a request to the address here:   https://www.southwest.com/html/customer-service/faqs.html?topic=age_verified   Of course you can also purchase a standard fare and avoid all of this depending on which situation benefits you the most.     A Young Traveler is already flying on a "standard" fare. Age verification would be for the purposes of confirming solo travel eligibility (over age 11), and while not required, to aid with getting the companion adult an escort pass.  ... View more

@knowajo wrote: Hey I know this post was a long time ago, but I have a quick question. Do you or your son recall the damage inflicted on the cardboard boxes that were checked? I am attempting to do the same thing with a computer but super worried.    Thank you for your time. I've seen plenty of boxes come through just fine on the carousels across the country, but obviously there is occasional damage to luggage of all types once in a while.   When you say a computer - you mean shipping a desktop computer in its original packaging? I would strongly consider alternatives:   Carry it on! Pain to lug it through the airport, but much less risk. Shiping by UPS or FedEx instead - this way you can get insurance and the handling may be more gentle.  Box it up into another larger plain box with additional packing material. Maybe marking it clearly as fragile. Not necessarily writing "computer" on the side. Southwest won't reimburse a lost or damaged computer. (I'm sure part of the reason is how to assess the value if they did want to reimburse, succeptibility for previously damaged high-value items to be checked, etc.)   On Southwest's website they encourage you not to check computers (go to "should I lock my luggage" section: https://www.southwest.com/html/customer-service/faqs.html?topic=baggage       ... View more

@TheMiddleSeat wrote: As long as you use the change flight option instead of canceling and rebooking, EarlyBird Check-In will stay on the reservation. Just select change flight and pick the same flight. It is unclear if this moves you back to the end of the EarlyBird Check-In line or if you retain your original position so if your flight is in the next few days weigh this possibility versus the cost savings.   --TheMiddleSeat Interesting question, I've only seen the issue noted as "order of purchase of early bird" but it wouldn't be clear with the change to the ticket if you were "rebuying" EBCI or not.     ... View more

I'm clear if you are still trying to get to PVR or not - I'd keep checking and hopefully if you can get to HOU have your HOU-PVR legs re-instated, but I'm also sure there are limited availability as there may only be a flight or two per day to PVR.   If you try another airline let them know the story, maybe they can offer a last minute deal to entice you.     ... View more

@Alex661 wrote: On December 25, 2018, I flew into LAX from Dallas.  When I got home, I remember leaving an electronic device on the plane. I submitted a claim and called Lost and Found. I left several messages and I didn't get a singe call back.  I kept calling the next day and still no call back. When I finally got a live operator, I did't get much help. I was told to call the Phoenix and the Salt Lake City lost and found. Once again, I left messages and no call backs.  After two days of calling, I did speak a live operator and was told they only hold items for 24 hours.    There has to be a better way to track a lost item.  My device is still missing and I have not received a single email or phone call to give me an update.     What are my options? Hi. Sorry to hear that you left the item on the plane.   You need to remember that Southwest deals with tens of thousands of lost items every year. There is no way the airline has the capability of responding to tens of thousands of phone calls about those items.   I'm sure the process is something like this: Southwest enters found itmes in a database. Southwest enter lost items reported in a data base. Then there's an attempt to match items that are in both databases.   The best you can do is insure you have completely described your lost item to Southwest (including serial number), and then wait for the process to eveolve. ... View more