Southwest Airlines Community

I have had this exact problem everytime I try to check in for a flight for the last year and a half, at least. I doesn't matter if I try to check in (hit the retrieve reservation button) 1 second after the 24 hours starts, or 10 seconds or 10 minutes, I get the message below. (photo is also attached). I hit OK, try again and get the same message. I hit OK, and then the 3rd time I try to check in it lets me. The problem is by now you have moved down the A and B boarding position 'food chain' quite a bit. Any help or ideas welcome. It must be a problem with my phone as I can check in from another iPhone (same model with same IOS) no problem.         Sorry! We can't check you into this flight. Please see a gate agent.         Error: 400308192 (05337BDA-B3AC-4431-8B6F-134624601FA4:KF0tt4a2T7yt6Gj-  FldDKFA:ios) I have uninstalled the app and re-installed it.  ... View more

Awesome thank you for that info! ... View more

Thank you. This is very helpful. Chase shows the points as transferred on 1/9, but they haven't shown up on Southwest as of 1/12. Longtime RR customer, but new Chase customer, so thanks for showing where to look! ... View more

@nostresshere wrote: Not bashing WN, but....   My wife was short a few segments last year so we turned one trip from 2 segments to 4 and did a 4 flight run in December to get A-List.   AND - I opened two cards last year as well.   Would have been nice if we were one of those that were targeted.  Oh well....   I had lost A-list last year after being very close and earning it several prior years. I was offered a promotional A-list by flying six flights during some period which I did, got the promotional A-list to tide me over, and then eventually earned it permanently applying to this year.    Keep a lookout for a promotional offer sometime around the end of January.     ... View more

Yea, you spent more money and you got there the same time as people that got C10 and higher.   Just sayin. ... View more

Thanks for sharing, @elijahbrantley! ... View more

Lots of pent up demand for SWA to service SAV.   Thanks! ... View more

Hi @Valentine0519! There are lots of quirks to end of year processing, so it depends if you made the purchase on your Chase card or via Rapid Rewards Shopping. See if this helps: https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html ... View more

We're very sorry if we let you down first thing Christmas morning, @Lindenlaub. As a peer-to-peer support forum, we aren't able to assist you here, but we encourage you to reach out via the options below. Thanks!   Submitting a Suggestion and/or Complaint ... View more

Sorry about that, @Rnadman! Try clearing your cache and let us know if you're still having issues. Thanks! ... View more

@jksobonya wrote: was for Saturday morning with 2 stops in MDW and Austin TX, but knowing how weather can be in Chicago I had rebooked it to go through ORD the night before instead, thinking it was much more direct and the weather would be better heading south than heading west. You mean MCO? I'd agree that seems much more straightforward. And as a last ditch if the flights were all disrupted you could take ground transport the last four hours as a last resort.   @jksobonya wrote:   So, my question to you all is this: is this normal?! 😄 When flights get rerouted in the 11th hour as mine was, how do the agents working with bags know to find the right bag and tag it to the right location? I assume the pink "TRANSFER" tags are the first thing that they look for since my bag already had a stop/transfer - as well as a luggage tag with a name on it. But I'm wondering if situations like these result in a majority of lost luggage, and I just got really lucky.   I'm into big data and this would be very interesting if we had the database to go through. IMO and not supported by any data, only looking at things from a predictive standpoint, connections add one opportunity for bags to miss a flight. Also checking bags way early allows them to be hanging out and overlooked. Checking them way late allows them to go on different flights but I wouldn't say to go missing.   Changing itinerary I think is fine, as @bec102896 mentioned having someone call down to find your bag and mark it with new itinerary was great! Otherwise they come to the airport later. I've seen varying levels of Southwest staff clearing the carousels:   Some of the smaller airports they are out there collecting yoru stuff right away - go to the bathroom even and the baggage office already has corraled your items. LAS also on the lookout to keep your items secured. So glad that worked out for you, and that they were able to re-route your baggage.     ... View more

@DancingDavidE wrote: @hobovr wrote: Received the message below from SWASurprise&Delight@swasurpriseanddelight.com Is this a scam? I would lean towards "legit" based on the fact that there isn't any phishing link - you'll either get the code to work or it won't...there's no opportunity to collect your info other than any graphics that might be in the email or other embedded malware.   Entering the code itself when you get onboard I think you may find this to be a legitimate bonus for flying Southwest, as long as you don't have to enter any personal info to claim the code why not try it? Hey - nailed it! ... View more

I agree, SWA should embrace high-quality carbon offsets and make them convenient to purchase, as well as be doing everything they can to become more efficient internally. I'm trying to Feel the Love here.   ... View more

thanks NicoleAshley but the solution I am looking for is to allow my companion to board with me. I think in my discussions with many other Companion Pass holders that is what is universally wanted.  ... View more

Our WiFi service was designed to allow our Customers to stay connected while in the air.  The level of connectivity we offer is ideal for surfing the internet, visiting social media sites such as Facebook and Twitter, and sending emails.  The Southwest WiFi Hotspot limits access to certain high-bandwidth content and activities, such as telephony applications (VoIP); VPN; device/system/software updates; and certain video streaming subscription services, applications, and web sites. Nevertheless, we regret your frustration, @PerryCREMACS. ... View more

@SWDigits wrote: No idea if it will work, but maybe see if Chase will change your statement date again for say Dec 15? Credit card companies are willing to change statement dates, but typically NOT FOR THE NEXT STATEMENT. They'll typicaly start at the statement after the one that is about to happen.   Hence, a rule of thumb for anyone relying on Chase points would be to, at the start of a year, ask for a statement date  of say the 25th. ... View more

If you have an older iPad mini model, that could be the issue. We apologize for any frustration. ... View more

@baseballfan1985 wrote: can I use points for my flight, and use my CP for my companion   Yes, absolutely. ... View more

I don't really understand why I'm explaining anything to anyone that's dense, but since you had enough time to sit and bold something I typed out and this is a discussion forum. I will take a minute to explain not tolerating this type of behavior from a perfessional telling me she doesn't have time to for me, I didn't asked for time I was asking for the policy. I was also explaining to her that per regulations, guidance and security reasons some branches of the military are prohibited to fly in uniform so their policy defeats the purpose.  I've been flying official and have flown on many airlines, no one has treated me as this airline did on this past week. I basically can care less what their policy is what I was explaining to the customer service supervisor is because someone has a uniform on doesn't mean that they are actually connected to the military service as you see every day. Everywhere else in the world you go military ID should suffice.    The way I was treated wasn't the way a professional cooperation handles business. I asked a question and was told their was no time to explain anything to me and the gate agent actually explained to another person that's it's at her descretion, so what's the policy? Is it the gate agents descretion or the airline policy that were following?  Also, I've contacted the airline directly and it's being looked into. Thanks for your response.   ... View more

Perhaps I should explain that not all of my flying has been as a commercial passenger.  I have a logbook with my hours in, shall we say, Row 0 Seat A in a C-152.  It was something I enjoyed doing until I was rear-ended by a drunk driver while driving home from work one afternoon.  The injuries cost me my Medical...  Had my then 6-week-old daughter been with me that day, her injuries would've been fatal.    I hope that FA does get the recognition she deserves.  All I could provide was her description, as well as the flight info.   The cabin was too dark for me to discreetly read her name tag.   I also hope that SW recognizes that FA's are crewmembers as critical to safety as the men and women at the "front of the bus".           ... View more