627
Posts
Loves Given
855
Loves Received
224
Solutions
05-03-2021
02:56 PM
1 Love
@Everyone..I've been flying for many years and have found there is no temperature that will please everyone. I've even found as I've aged that planes just seem to be colder? But even before that, it's always been protocol for me to just carry on with me a light jacket, that has pretty much solved the issue. And at times, saved me at my destination where I was unprepared for the drop in temperature while I was there.
... View more
05-03-2021
09:13 AM
@AngryCovidIssue wrote: No one has said anything to me that felt like they cared, and no one has offered me anything reasonable. I'm sorry about your experience, but several things are not adding up here. If you purchased tickets in January 2020 for a July 2020 trip, and you cancelled the trip I assume sometime between March 2020 and July 2020, your travel funds would have had an expiration of September 2022. For a period of time in 2020 (from March - September) Southwest extended travel fund expiration all the way out to 2022 if you cancelled your flight within that time period. Despite that, it sounds like you rebooked using your credit for a December 2020 flight which, if I'm not mistaken, resets the 2022 expiration and goes back to the 1 year expiration. I don't know what "cut our credit in half" means, and I'm not sure how your funds got extended as you claim, unless your travel funds expired and were reissued as a voucher good for 6 months, and they would have charged $100 per travel fund to do this. Still, I can't determine how / when your funds ever expired. If you used your September 2022 travel funds to rebook for the December flight, let's say you did this in May 2020, and you cancelled after September 2020, wouldn't the funds expire in May 2021 (essentially this month)? It's not adding up for me ... --Jessica
... View more
Hey @acspock! I was also able to take advantage of this promotion and completed the spending requirement last Sunday, April 25. I was impressed that we already received notification of the Companion Pass yesterday, and I was able to add my husband to a trip immediately. You'll be able to add your Companion's details when you log into your Rapid Rewards account, and it will show on your My Account page. If you get the Chase app, there is a status bar that tells you where you're at with spending that we thought was a nice touch.
... View more
04-26-2021
11:19 AM
04-26-2021
11:19 AM
@Gd517 wrote:
Nicole, it’s been two weeks, were you able to find out anything?
Apologies! I followed up on your other post of the same topic.
... View more
@Hockeymom2 I am so sorry for your disappointment and that our Crew wasn't able to assist you and your boys. As a peer-to-peer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to document your concerns.
Thank you,
... View more
04-19-2021
09:31 PM
04-19-2021
09:31 PM
@jksobonya wrote: Ha, I'd love to fly where you do if the flights are only $95 😂 Flights are much more expensive out of Philly, for the most part. --Jessica If it makes you feel better I just booked flights from AUS for $29 each way $49 each way and $68 each way all in the last month. One Round trip I took to DAL yesterday was $53 yes round trip Maybe prices will go down for you once flights start resuming to pre covid levels up there. Now back on topic with the pet fee sorry your disappointed your best bet is to Contact Customer Relations to express your displeasure with the fee so they can document it but as others have stated other airlines charge $100-$125 each way so at least your saving a little bit with Southwest as of now. -Blake
... View more
04-16-2021
12:02 AM
04-16-2021
12:02 AM
@Silveamarie1984 While I won't go out on the limb and say all FA that works for SWA is diligent about making customers comfortable and happy, I do so many that are. Hellos when you board, smiles and assisting. (This is partially for the individual that stated that she saw 2 just taking in the back) What you experienced is something that was a bit out of the ordinary, but obviously happened. I have a son-in-law that we have to purchase the extra seat card for when he flies, but we have also done the upgrade to the early board to help him get on first. I just not sure why a conversation didn't happen prior to the FA requested the girls to move. As suggested, send your complaint to customer relations and hopefully, the topic will be addressed to the FA what a more suitable protocol might be in the same situation.
... View more
04-14-2021
04:16 PM
04-14-2021
04:16 PM
@Donna2242 I am so sorry you weren't aware of your flight changes! As a peer-to-peer support forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to share the details of how you were impacted.
Thank you,
... View more
04-08-2021
04:09 PM
1 Love
@cmcarpen78 You'll want to direct your questions to Southwest Customer Relations. Contact Customer Relations --TheMiddleSeat
... View more
I book hotels almost exclusively through Southwest so I can get the RR points - I've gotten as much as 8,000 points for a 3 night stay once! In my experience it can take up to 8 weeks for them to post, and there aren't really any workarounds for that except for waiting for them to post to your account. --Jessica
... View more
03-29-2021
08:29 PM
03-29-2021
08:29 PM
Thank you once more. You provide good advice. I will follow it. Cheers!
... View more
03-25-2021
07:49 AM
03-25-2021
07:49 AM
@Kvainuku Glad to hear it has been corrected!
... View more
03-22-2021
08:56 PM
03-22-2021
08:56 PM
It is not government overreach. The federal law supports my sons condition and mandates accommodation. The airline overreach is what ignored federal regulation to accommodate him despite his disability.
... View more
03-22-2021
09:45 AM
1 Love
@shurrieann wrote: That’s funny that a moderator has marked this solution as solved when I have yet to be contacted by Southwest. Again, Southwest customer service lacking. Actually anyone can mark a solution - not just the moderators. As to why it was marked, your solution IS to contact customer relations.
... View more
03-17-2021
08:35 AM
03-17-2021
08:35 AM
I am hoping to find enough interest in this cause that Southwest will update the handicapped policies to assist all handicapped passengers to get a front seat when they are known to be on a Southwest delayed connecting flight. I am certainly not looking for an apology or compensation... merely a correction to the inconsiderate handicapped seating policy.
... View more
03-10-2021
04:06 PM
2 Loves
Hi @jls2662. As you may know, we recently updated our Service Animal Policy (select Trained Service Animals in the left hand margin of the page for full details) to align with recent regulatory changes from the U.S. Department of Transportation (DOT). For travel after March 1, Southwest will only accept service dogs that are individually trained to do work or perform tasks for the benefit of a qualified person with a disability. We believe these changes improve the overall Safety of travel for our Customers and Employees and are in alignment with federal laws that no longer require airlines to recognize service animals other than service dogs as defined by the DOT.
As a peer-to-peer support forum, we are not equipped to assist you here, but if you have a specific suggestion or concern, I encourage you to Contact Customer Relations.
Thank you,
... View more
02-26-2021
03:36 PM
@Jonesbbkr wrote: Not sure where you see me contradicting myself but that’s your opinion for what ever you feel it’s worth. It’s not about mask etiquette, it’s about respect for others safety and following rules and guidelines. Let me guess your a pre- boarder too You said flying should be 0% risk, but you admit you can't have that in such close quarters. Which is it? Nope, I'm A list preferred, and I don't block the aisle during planing OR deplaning. I flew 50k miles last year without getting Covid... or whining about other's masks. Ps. It's spelled "you're".
... View more
02-26-2021
08:40 AM
02-26-2021
08:40 AM
@LD3S wrote:
Thank you Nicole, I appreciate your response! The concierge described the $25 Rapid test as an antigen test so I will clarify with them. The price difference is significant so I would rather spend that money on more margaritas and guacamole!
@LD3S I completely understand and am so excited you're going! I was just there and made the same choice (for the same reasons), and the antigen test got us home perfectly fine. But I did definitely confirm twice with the concierge just to be sure.
Pro-tip for your return: We did not expect that the airport security in Mexico required their own COVID-19 attestation form before they'd let anyone in the security line. They pointed to tables off to the side with QR codes that would allow you to create a log in and fill out the form on your smart phone, but the airport WiFi was poor, and our logins returned with errors. Save yourself the trouble of being stopped at security and ask a Southwest Employee at the ticket counter for a security form so you can roll on through 🙂
... View more
02-25-2021
09:22 PM
Yep, here's someone who thought like he did. https://www.khon2.com/coronavirus/safe-travels-quarantine-violators-say-hawaii-takes-rules-very-seriously/
... View more
Hi @bbland thanks for bringing this to our attention! Within your private messages if you look below the message on the left side you should see a 'Report' link. When you click on that link it provides you with a text box to 'Report Inappropriate Content' which will flag for us to review. Please don't hesitate to do this if you are receiving inappropriate messages so we can investigate and ban the User is necessary. Thank you!
... View more
We appreciate everyone here sharing their thoughts.
As this thread has become heated, I'm dropping in a friendly reminder that everyone on the Community is expected to follow the Golden Rule. We welcome all Community Members to engage with the content we find here, as long as it is respectful and on-topic, and we encourage everyone to refresh themselves on our Community User Guidelines.
Additionally, remember, not all advice is sound advice. While Members and Employees will do their best to help each other out, it is possible for information provided in the Community to be wrong, incomplete, or not applicable to your specific situation. Always apply good judgment and feel free to seek information from official sources.
Regarding the Air Carrier Access Act, Southwest is fully aware of all laws and regulations protecting passengers with disabilities. We are active in the airline industry in sharing best practices about how best to accommodate passengers with disabilities. If you have a disability, as defined by the Americans with Disabilities Act, that prevents you from wearing a mask, but still wish to travel: Southwest is currently finalizing steps for a Customer to take to apply for a disability-related exemption from the mask requirement. The first date Southwest would allow a Customer with an exemption to travel is March 21.
We continue to evaluate our policies and procedures based on public health guidance and advice from medical and aviation organizations. With the Southwest Promise, we’re committed to supporting the well-being of our Employees and Customers by requiring face coverings; using HEPA air filters onboard (similar to the technology found in hospitals); and applying both an electrostatic disinfectant and an antimicrobial spray on every surface of the aircraft, killing viruses on contact and forming anti-microbial coating that lasts for 30 days.
Thank you,
... View more
02-24-2021
11:27 AM
I'm thrilled to say that we are traveling to Mexico as well in March! We are fortunate to say, that we have NOT tested positive for the coronavirus nor have we had symptoms. I contacted our resort in Riviera Maya and they told us that the resort will be offering testing for their guests at the resort. We can schedule our tests on check-in to make sure they we get them 3 days prior to departure. The labs at the resort are offering 2 kinds of tests: a PCR for $110 per person and a Rapid for $25 per person. The CDC says that reentering the US will require: "A viral test means a viral detection test for current infection (i.e., a nucleic acid amplification test or a viral antigen test)." So can we get the $25 test? Will that be acceptable? Please advise and thank you.
... View more
@kk7447, Southwest only requires proof of a negative COVID-19 test when entering the U.S. from an international location, and I sincerely apologize for any miscommunication. As a peer-to-peer forum, we are not equipped to assist you here, but I encourage you to Contact Customer Relations to discuss your situation. Thank you.
... View more
02-19-2021
12:33 PM
02-19-2021
12:33 PM
A person can have a service dog that is trained in a specific task (like leading them if they are blind or sensing an oncoming seizure), but that doesn't mean they help with emotional issues such as severe anxiety.
... View more
02-19-2021
10:15 AM
02-19-2021
10:15 AM
Southwest runs a lot of point to point flights. You might not be having weather, but somewhere along the way there might be. For example SW 1370 today will fly from Denver to Baltimore to Nashville to Houston. Lets say your flight from Nashville to Houston is cancelled even though there are no weather problems at either Nashville or Houston. There might be weather problems in Denver or Baltimore that prevent the plane from ever getting to Nashville. Thus a cancelled flight.
... View more
02-10-2021
01:33 PM
2 Loves
@dealm8ker wrote: You guys are not addressing my issue. I earned Companion Pass in 2019 AND 2020. To earn it in 2020, I spent over $100,000 on the Southwest Credit Card. If I had known that the 2020 Companion Pass was going to be worthless, I would have spent that money on my Disney card and would have earned at least $1,000 in Disney Dollars. I actually lost money by earning Companion Pass in 2020. No need to double post. That just complicates matters. You haven't "lost" any money. Your 2020 pass isn't "worthless". You're just mad that they extended the pass for free due to Covid. Oh well. Life goes on. You made over $1600 in RR points. Last I checked, that's worth more than $1000 in Disney dollars. Yes, you weren't able to game the system to maximize your benefit due to Covid, and SW extending the 2020 CP for free. So you're EXACTLY where you'd have been had Covid not hit. And yet you're complaining? Next time, I suggest you dig out your crystal ball and see what the future has in store. This way, you'll maximize your benefit, and not get mad when someone gives you something free that you already worked for. Or you could just think about things more realistically. That's what I do. (I also have that "worthless" 2021 CP)
... View more
02-06-2021
06:13 PM
02-06-2021
06:13 PM
A co worker of mine at southwest airlines was told by management that he could not display a blm sticker on his locker. It was up there for 3 years before someone complained.
... View more
02-02-2021
04:21 PM
02-02-2021
04:21 PM
@reneepasley
I apologize for any inconvenience our policy change has caused. Any animal that formally traveled as an ESA and does not meet the requirements as a trained service dog, may be eligible to travel as a pet under our current pet policy instead. As a peer-to-peer forum, we are not equipped to assist you here, but I'd encourage you to Contact Customer Relations for assistance, especially if you've encountered any inconsistencies on a specific flight. Thank you!
... View more
01-30-2021
06:46 PM
01-30-2021
06:46 PM
Wow!!! What are the chances? Thank you for sharing your awesome story! Best wishes to you two.
... View more
Loves Given To
