Southwest Airlines Community

Can now convert Travel Funds to RR Points which have no exp date and can be used by anyone!  Limited time to do it though. ... View more

@mp80237 wrote: I lost my early bird funds. My cruise was canceled August 5th. After I got the email from the cruise line that the trip was canceled,  I canceled the flights. Lost my money. I had purchased early bird for myself and my mother. $80 gone.  Hi @mp80237. We're sorry for any frustration. As a peer-to-peer support forum, we aren't equipped to assist you here, but we recommend you Contact Customer Relations to look into your situation and see if there's anything they might be able to do to assist.  ... View more

Oh yeah! Cross country (Alpine) here we come! So excited! Now if there were more trail huts for overnighting.......... ... View more

thanks you, I thought I took a few letters off of them so they would even post, but now I know better.  You guys are always teaching me something. ... View more

Thank You ... View more

Exactly. No heart. I have been dealing with the rudest agents about this! Horrible policies that should be a bit loser during this horrible time. Not something we can help. Good bye southwest!   ... View more

The point I was trying to make is that ponts don't just vanish (at least mine never have).   Every time points are "spent" on a flight your history shows how many points were spent and on what itinerary they were spent. ... View more

Just dropped Customer Service a note.  Thanks for the suggestion.   ... View more

I'm sorry to hear about your issue.  Happy Anniversary.  I know this doesn't help, but if I'm reading your comment correctly, you get another whole day to enjoy and celebrate the great occasion, that can't be all that bad.   ... View more

@AConley98 wrote: I have had an error code when trying to view a non-rev reservation (ultimately to view the standby list) that I created via MyIDTravel. The error code that comes up is 400520313, which says to call SWA or go to southwest.com to manage this reservation. I am using the Southwest mobile app on an iPhone, and have location services enabled.  Hi @AConley98. According to our Mobile Team, that error code is returned for any type of PNR that we don’t allow customers to make changes to.  Mostly it is used for Group PNRs, but it can other PNR types like MyIDTravel. In order to be able to view the standby list, your Rapid Rewards number needs to be included on the listing.        ... View more

Thanks for reaching out, @Steve1822.   Prior to the COVID-19 pandemic, Southwest Airlines already followed the industry’s best practices for maintaining quality cabin air. Southwest’s Boeing 737s are equipped with HEPA filters that filter cabin air, and the on-board system effectively introduces fresh air into the cabin every few minutes. The HEPA air filters also remove 99.97% of airborne particles—similar to technology found in hospitals. Additionally, it is Southwest’s policy to operate with the cabin and flight deck air recirculation fans turned on at all times – both on the ground and during flight—which directs air through the HEPA filtration system and provides the greatest flow rate.     ... View more

To be clear: In order to apply for a Chase Business Credit Card (including the Southwest Rapid Rewards card) you need to have an existing relationship with Chase. To apply, follow the link above, which will require you to log into your Chase account(s) before presenting an application link.   Be aware that approvals for business cards have been significantly restricted by Chase since April. ... View more

We truly regret if you were left feeling unsettled after traveling with us, @lr101010. All Customers are required to wear a face covering but there are some exemptions to this policy. Additionally, all Employees should be wearing masks properly.   As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to Contact Customer Relations so we can follow-up with the Crew internally.    Thank you,   ... View more

I think its a very confusing time for everyone.  I'd say that they want customers to be able to plan but costa rica had been changing their regulations alot and I know they are not allowing outsiders to come into costa rica unless your a citizen till atleast august 1.   ... View more

I would like to see SWA remove passengers that demonstrate racism and ban them from flying.  ... View more

@tlvann2020 wrote: I contacted Customer Relations and received ZERO satisfaction.  The representative was a robot and just kept repeating that the early bird fee is non-refundable.   These are unusual times.  I cancelled my reservation strictly because of COVID-19.  My hotel reservations were cancelled by the hotels.  My cousin would be flying in from Germany and that is NOT allowed.  I had no choice but to cancel the airline reservation.  I did not know the early bird fee was not refundable.  I WILL NEVER BOOK THAT AGAIN.  Southwest is a $20 billion dollar company and they will not refund a $25 early bird fee.  Know wonder this country is outraged over the greedy corporate America.  Southwest customer service is unsatisfactory and downright insulting.  SURE WISH I WOULD HAVE BOOKED WITH DELTA!! I'm so sorry to hear this. While EarlyBird is nonrefundable, Customer Relations is able to assist some Customers with reservations taking place between March 1, 2020 and September 7, 2020. As a peer-to-peer support forum, I am not equipped to look at your reservation, but I encourage you to Contact Customer Relations  if the timeframe applies to you. Apologies again if this would be your second time reaching out. Thank you.   ... View more

Publicly shame?  WOW.  ... View more

@GrumpyOldMan wrote:   The only reason to require 7.0 is that the app coders are un-skilled.  You-all could be doing better.    I don't know fo sure why this happens, but my guess is   1) Making the app viable across a bunch of versions significantly increases the complexities of the app - potentially decreasing the stability of it   2) Doing so increase the cost of doing so.   The airline wouldn't do this if there were lots of users of the older OS versions. I would imagine that the airline has made a decision to not spend a lot of money for a few users.   As I said upthread, if you don't like the situation, contact the airline directly via one of the methods listed under "contact us" below.   I use android 7.0.i so I'll be obsoleted about this time next year. My then 5 year old phone will have served me well. Then I'll buy a new one - assuming my old one doesn't die of old age first.   edit add: it appears that as of May, the percentage of active android phones in the US that are using android 7 or better is somewhere around 90%. Android 6  (about 5%) makes up half of the remaining 10%   https://gs.statcounter.com/android-version-market-share/mobile-tablet/united-states-of-america     ... View more

Sorry to hear about your experience...but wow, you certainly had me captivated.  Sadly, this sort of story is all too common these days, but it definitely makes a different impression when related so eloquently.  Forceful in its softness, if you will.   If you needed  a job selling ice to Eskimos, you could probably get it.  😉   I hope your next flight is better.   If I find myself sitting next to you, I expect a good yarn. ... View more

Any plans to have this interactive map function again? ... View more

Good to know ... View more

@Linda52 wrote: Thank you for your help.  I just now posted on SW Facebook page.  I am new to this site and am not sure why it is noted that my issue has been solved.  The issue is not solved.  Hopefully, it will be soon!   Hi @Linda52. Apologies for any confusion! This discussion forum is a Customer to Customer support forum and not an avenue for Southwest Customer Service. The best solution here for your specific situation is to contact Customer Relations since that Department  alone has access to the internal systems that secure reservations, Rapid Reward Points, and travel funds.    Conversely, this Community discussion forum is a great place for Customers to share their thoughts, experiences, and to discuss policies.      ... View more

@dhunts wrote: If a flight booked prior to promotion is changed will it count or must I cancel and rebook? Hi @dhunts!  Members must register for this promotion between May 12 and August 31, 2020, and registration must be completed prior to booking and commencement of travel.  Valid on new qualifying flights booked within the promotional time period.    As long as those criteria are met and the flight was originally booked after May 12, it will count. For full terms and conditions, click here.    Thanks!   ... View more

What are you talking about?  There is a Pandemic happening and no need to play by whatever rules that you are speaking about.  This was not foreseeable by any of us and I do not plan to travel by plane until there is a vaccine in the future.  Therefore, it would behoove Southwest to have compassion and issue refunds and not vouchers during this crisis.     Everyone always seems to think their situation is special, and that the rules shouldn't apply to them. None of you have a special situation. These times are a special situation, but your situation is not.   Your statement here doesn't make sense.  Unless there is a vaccine we could be in this crisis for a long while.  So, yes this situation is special and we should be given a refund since it is not our fault nor Southwest.  Why should Southwest keep our money if it wasn't our fault either?  Seems to me, this a no brainer.  They are a billion dollar company who will get help from the government and keep our money.     ... View more

@Dashgupta wrote: Middle Seat are you working for SW as a P.R. Employee?  Or are you just a Mr. Helper? Hello @Dashgupta. Employees on The Community have the EMPLOYEE indicator by the Southwest logo and their usernames. Top Contributors are the most active Customers on the forum. They are also frequent flyers, so they are both subject matter experts on policies and the airline industry as a whole.  For more information on our Community Champions, click here.     ... View more