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FWIW, outside of this weird and kinda funny technical issue, I think SWA has done a tremendous job on its IFE library the last several years. There’s almost as much selection now as on my transatlantic flights.
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Says "close the discussion" then continues to post. smh
--TheMiddleSeat
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So I looked at my moms account hers did the same thing she went to check in and the reservation that was there 2 days a go was gone. Looks like a southwest glitch
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05-08-2023
11:54 AM
05-08-2023
11:54 AM
I just had a follow up idea - this would be excluded from refundable fares - those the customer is going to get a cash refund.
But for WGA and WGA+ where Southwest will be keeping your money as travel credit, go ahead and overbook by one flight.
Or allow it for refundable fares by waiving refundability.
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05-04-2023
06:47 PM
05-04-2023
06:47 PM
@lpesola wrote:
I understand that my companion who is A-list will get his benefits - will I also get to board with him now that SW allows people on the same itinerary as an A-list to board together?
Yes, you should have sequential boarding positions that benefit from A-List.
*except if you purchased a Business Select fare, then you will not board together.
--TheMiddleSeat
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05-02-2023
09:03 PM
05-02-2023
09:03 PM
Sorry I’m late to the party here
I have had this issue tons of times with the Covid changes and I found the easiest solution is to rebook the flight completely because that evil message stays awhile and you don’t want the price to go up waiting on the message to hopefully go away (it looks like the message changed with this round of schedule changes so not sure how long it will stay)
I had a flight changed almost 2 weeks ago as well the price went down since I have enough points I just booked it again then cancelled the original reservation this ensures I don’t get stuck in to a higher price if it goes up during rebooking.
sometimes the change is just a flight number and I ask why did they waste the schedule change waiver on that but oh well
you could also call but I find doing it myself easier one time I did call and the agent didn’t know how to get rid of the message
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05-01-2023
06:30 PM
05-01-2023
06:30 PM
That is not the worst idea, but my plan was to just wait and see where I stand around Thanksgiving, and if it is a matter of just grabbing a segment or two (which, if it comes to that, I think will be the case, though I also don’t think it will actually come to that), booking the cheapest one-day round-trip I can in those slow early December weeks with the one or two vouchers I seem to collect every year as just a fact of volume.
Again though, that’s just whackadoodle to me. I’ve done basically 17 1/2 round trips so far this year. There’s only been 18 weeks so far this year! If a weekly flyer has to sweat out getting their top-tier, then Southwest needs to fix its frequent FLYER program.
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04-29-2023
05:33 PM
04-29-2023
05:33 PM
I called Southwest again today while I was in the car. I explained my prior call as well as my post here which was debated as proprietary information which would never be released via the Customer Service line.
I was assured that there is nothing secret about which airports that Southwest intends to add to their list and that I should rest assured that Knoxville TN is not one of those locations, at least not in the foreseeable future.
In addition, I called McGhee Tyson airport and asked about Southwest being a future carrier. After being passed to a few people, I was told that there is no information as to when or if Southwest would use their airport. I also brough up the 2015 renovation of the airport which was intended to "lure" Southwest which didn't happen. I was told that "obviously that didn't work".
So, there you go. The only thing left to do is to invoke my journalist credentials and write a story document sources. But, I'm not that interested.
At this point, I'd suggest waiting another 52 years and see if things change.
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04-29-2023
08:51 AM
04-29-2023
08:51 AM
So there are several buttons you would hand had to click
1. There would be a pop up telling you that you would need to check in for your flight again (since you say you changed it yesterday and your flight was yesterday so you should have been checked in)
2. You select the flight and it takes you to a screen that shows that the difference in fare would be $0
3. you would click continue where it would show you your info (day of travel info your name and receipt email) where you must click book or make changes (I forget what It says exactly)
4. once you do number 4 it should say your trip is booked and show you the new itinerary instantly and it would update when you type in your confirmation number on the app/website immediately. The email confirmation should come right away.
I have never seen a message that says I will not receive an update right away and I have had many flight irregularities (IROPS) the updated email usually arrives instantly but sometimes it could take up to 10min to hit my inbox.
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04-25-2023
08:47 PM
04-25-2023
08:47 PM
@dfwskier wrote:
Sorry to hear that this happened to you.
The only way for this to happen is for the agent to print the bag tag before he/she made the flight switch. Once the switch is made there is no way for the system to print a bag tag with the wrong information.
As said up thread, complain to SW. You are likely to score a voucher for your trouble, and if not, at least an apology.
Agreed - the agent can't arbitrarily send your bag on a different flight, they must have already printed the tags before you made the switch, and then accidentally put them on instead of printing new tags.
Once you were switched then they won't be able to print the wrong tags.
Not that this wouldn't still suggest a voucher for you, but I think the timing is different than what you are saying up above. The labels had to be printed while you were still on the later flight.
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04-25-2023
08:42 PM
04-25-2023
08:42 PM
@BourbonHunter wrote:
Thank you for the replies. @TheMiddleSeat That’s a good way to look at the fares and I do understand she’s getting a Companion Fare. Thanks for breaking it down that way. To be clear, I can go to the desk at the gate day of the flight and update us both to business class at that point? Does that option become available 24 hours prior to the flight in the app (currently only available for me, not her Companion ticket)
I’m assuming the cost to upgrade will be different for her vs me, correct?
Thank you again
Not upgrading your ticket (if you didn't buy Business Select) - upgraded boarding (but keep your same ticket)
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04-25-2023
08:37 PM
04-25-2023
08:37 PM
@rpol84 wrote:
Thank you for the quick responses! My brain immediately went to cash/credit purchase of the would be companion flight. Definitely sitting on enough RR points to use for that purchase.
And just to hold it - when you get the active CP you'll get the points back when you switch the reservation.
But you can still use CP on points tickets for yourself as well.
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04-24-2023
08:10 PM
1 Love
@bec102896 wrote:
@TheMiddleSeat wrote:
Yes, the companion has a reserved space on the plane. Southwest no longer oversells their flights so unless there is an unexpected equipment change, no one with a reservation should be bumped or unable to fly.
--TheMiddleSeat
My flight this past Friday was oversold due to a COS so they do over cell in certain circumstances. I was also personally bumped back in January because of a cargo situation they needed three people.
Forgot about that one. Yup, if the plane is over weight, then passengers, bags or cargo or some combination of them have to come off.
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04-24-2023
05:22 AM
I am an advocate of filing a dispute, in writing, with your credit card carrier. You can also concurrently work with Southwest on the issue. You have the right to file your dispute under Federal laws.
To suggest that a LUV voucher would be a constellation for not exercising your dispute rights is invalid. If anything, going to the trouble to file a dispute would likely invoke the reaction to smooth it over with an angry customer.
The EBCI has been debated at length on this board. I would not recommend using it, either.
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04-23-2023
07:28 PM
My thought is perhaps a browser issue, especially if you're using Chrome, as even if it's up to date, it doesn't always play well with others.
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@floridaguy both responses that suggested contacting Southwest also included "That's wonderful, thank you for sharing" and "Glad to hear it!"
Your suggestion that the OP's post was not met with enthusiasm is completely wrong.
--TheMiddleSeat
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@dfwskier wrote:
The name Early Bird CHECK IN is misleading.
Yes. It should really be called Early Bird Boarding Position or something similar. You still need to check in to receive your already-assigned position.
--Jessica
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@dfwskier wrote:
@floridaguy wrote:
I'm wondering if this will come to be known as the Spring DISASTER?
Better luck next time...
My mother-in-law arrived on her flight even a little bit early today. So for Southwest no impact to us today, I'd say not a disaster.
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04-13-2023
01:25 PM
@garrettgc wrote:
Everything went smoothly last weekend thanks to all of your help.
Did it end up being cargo, show up at the cargo office to pick it up?
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04-12-2023
10:34 AM
04-12-2023
10:34 AM
I notice for 700 aircraft’s it’s 35min turn (sometimes 30 in small cities like OKC, LBB) if they do an aircraft swap they allow 45min for the turn
with the 800 and MAX8 planes it is a 45min turn (sometimes 50-55min) when it is an aircraft swap they do an hour however it can always leave before that the system just does that hints why a flight might be showing delayed 1min
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04-10-2023
08:15 PM
1 Love
They are on the move again and seem to be using the last batch of gates today including M38, 39, 40, and....32.
I was out visiting the airport but not flying this weekend and noticed a big blue bird sitting at the far end (M40) and thought i would check in on the gates.
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04-07-2023
02:30 PM
04-07-2023
02:30 PM
I originally had the same issue and was very frustrated - I finally used Facebook Messenger to reach out to Southwest and the representative was able to find my code and work with me over Messenger to get it redeemed and added to my Rapid Rewards. I will say the code had to be redeemed by March 31st - so that may be an additional hurdle now so bring that up in your discussion.
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One person/RR number must register then book and fly 2 flights they can be a Round trip or 2 one ways but that individual must complete the 2 flights you can’t have a mom and child fly 1 flight each and get the promotional companion pass with the mom or child (for The sake of my example) must book and travel on 2 flights.
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Also, the problem can be weather anywhere the plane/crew will visit before getting to Dallas.
So if either are coming from Cincinnati and that city has a weather problem, then that could cause a cancellation in sunny Dallas.
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04-02-2023
11:53 AM
You waited until you exited the plane to report the issue? At that point what would you expect the FA to do?
was it a full flight? If not did you not try moving seats?
if you are in fear of calling the FA inflight just take a walk to the back and talk to the FA in the back and they can take action
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03-31-2023
06:49 AM
03-31-2023
06:49 AM
@michjome wrote:
If you do ANY search between these two cities it shows that no flights are available from now until the end of the year! It's not an option at all to fly between Pittsburgh & Honolulu - either direction anymore. But specifically, I was looking for a one way trip to bring her home for summer on May 4 (Thurs). I'll have to use another airline to get her home. It looks like she would have to spend the night in Vegas and catch a morning flight home the next day. And it would be more money to do two separate legs. It didn't use to be this way so something changed with their flight schedule since last August. BUMMER!
It looks like you have to go through OGG - or have the layover there since it is a 7:30 a.m. departure.
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03-30-2023
07:21 AM
03-30-2023
07:21 AM
@HoneyandPapaof6 wrote:
This has been so frustrating. I’ve been trying since Jan 2, and submitted multiple times, called, been disconnected, hold indefinitely and even left a voicemail at corporate. ZERO HELP ANYWHERE!
Others have reported that they were able to resolve the issue via twitter or facebook.
Have you tried either of those?
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03-29-2023
02:04 PM
03-29-2023
02:04 PM
@floridaguy the issue for you is 1)no one will believe you if you say you got a refund and 2)no one trusts you to admit you didn't get a refund.
That's the problem when all your posts have been unhelpful, you have no credibility.
It is possible you find one phone agent who feels sorry for you. By policy though, EarlyBird is non-refundable.
--TheMiddleSeat
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Here's the current drink menu. The lighting on the Max isn't great for photos.
--TheMiddleSeat
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