01-29-2022
01:15 PM
1 Love
Success! It pays to go to the top! I received an email from Southwest today saying that they reviewed my webform and my email to Gary Kelly and found that an error was made. They rectified the error and I now have A-list status until the end of the year! Happy that they finally did the right thing and I can continue to feel good about flying Southwest.
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01-28-2022
05:30 PM
01-28-2022
05:30 PM
DO NOT purchase a ticket for your wedding dress even if customer service says you can. I spoke to a customer service agent who said I could purchase a ticket for my wedding dress, so I booked the flight and called them back. The new agent made a note on the ticket that said it was specifically for the wedding dress. After boarding the flight, the flight attendant told me it was against Southwest policy to purchase a ticket for my wedding dress. Kim (flight attendant) then snatched my dress out of my hands as I was trying to process the information and proceeded to shove my dress into the overhead compartment that already had my hand carry stored in it. At this point, I pleaded with her to stop so that I could at least safely store it up there myself. The supervisor on duty ensured me that I would be refunded for the ticket that I had purchased. That never happened. Fast forward more than a month later, I still haven't received that refund. They tried to offer me a voucher for less than the amount I paid for the ticket. Issue is still not resolved. Bottom line, DO NOT FLY WITH YOUR DRESS ON SOUTHWEST! I'm not sure about other airlines, but there is clear disregard for respect of your wedding dress and of you with Southwest. If there is no room in the overhead, you are taking the chance of your dress being mangled by other people's belongings. Try a different airline.
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01-22-2022
01:05 AM
It doesn’t matter the airline, how nice, how safe, because Covid is everywhere period
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Because your layover is more than 4 hours you might have to recheck the bag. Pre covid southwest didn't sell layovers over 4 hours and one time I booked a long layover and was told they wont check it all the way but now that they are selling these long layovers I feel they should be able to check the bag all the way although you might need to visit the full service counter to check in if the kiosk won't work.
When the layover is longer than 4 hours the system treats it like 2 one ways (even though it acts like a connection when booking) that's why in the email it shows flight 1 and flight 2. On the app or website it might show up with departing and departing but listed like 2 flights but not to worry you should be fine all the way to your final destination.
The one thing I'd be curious to find out is since the layover is so long and it shows up like 2 flights (as if it wasn't a connection) will it still check you in for both flights at once or will you have to check in twice.
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01-21-2022
09:04 PM
Yes definitely have! Now I get to see other stations opening up.
Definitely been applying
Thank you
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01-20-2022
12:05 AM
01-20-2022
12:05 AM
I know a few of my FA friends who are based at hobby and other airports park off site at places like Wally Park or the parking spot
I’m also guessing they have an employee lot for employees but if you work at hobby you might ask your co hearts however for security reasons they would probably not give out that information unless your an employee.
-Blake
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Hi @leeellen21! Glad to hear you'll be joining the Team! ONce you're through with the background process, you should receive a training start date! Training varies by position, but most involve some classroom time and then you'll get on-the-job training. Hope that helps!
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The email I received a start date of February 27, . Originally I was supposed to be in January 17 class but it’s a lot of paperwork involved. Your clearance and background. Once you receive an email to take drug test and fingerprints then you get the planned start date. After that I am not sure when you receive booking flight etc.
Best Wishes
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01-14-2022
02:25 PM
01-14-2022
02:25 PM
Good thought, but as noted this is a customer forum. When I set up my wife as a companion it flows automatically with her RR# number along with her KTN.
I do this on a full function laptop not a phone or Tablet. "App" Full-functionality can be very suspect with alot of airline websites. Maybe that's the problem?
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01-14-2022
11:31 AM
01-14-2022
11:31 AM
Unfortunately Most promotions/sales offered by Southwest end at midnight (well 11:59pm) Central time and it does end up causing confusion for those who don't read the terms and conditions and it leaves out those late night ticket buyers in mountain and Pacific time zones.
Since you contacted Southwest and they rejected you the best you can do is share your feedback and hopefully a change will happen in the future with these promotions.
-Blake
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01-13-2022
09:33 AM
Hi,
If an employee gets paid twice a month, will each paystub have YTD amounts individually for each period so they both have to be added to find out the total earned OR the YTD amount of the second paystub of the month will shows all the previous income earned?
Thanks
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You can use up to 3 forms of payment when making a reservation, so it sounds like your 2 travel funds will be enough to cover your flight, so you should be good to go!
--Jessica
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01-11-2022
08:46 AM
01-11-2022
08:46 AM
What is your gateway airport? Some locations are offering rapid PCR tests although it may not be free.
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It’s too bad we can’t make ourselves our companion (if we have no one traveling with us) to get an Open middle seat.
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01-09-2022
12:58 PM
01-09-2022
12:58 PM
@benmango wrote:
Hi there. Typically I have great things to say about Southwest but something that bothered me this past trip was the search/rummaging TSA agents did on my checked bags. I understand that this is part of the process, but to a point. First of all, in the past they would leave a note in the bag saying that it was opened and inspected. No note was seen in my bag. Secondly, there should be a limit as to how much rummaging an agent can do in a checked bag. After all that is my property and I, like many others, are very private.
You may ask how I knew my bag was opened and checked. Thats a fair question. The reason is because my laptop bag was closed and my laptop was off when I packed (I make it a point to turn off my electronic devices). When I opened my luggage, my laptop bag was opened and my laptop had been turned on. What purpose did they have in taking my laptop out and turning it on? I may be over-reacting, but I don't see the need to tamper that much into someone else's belongings.
Are you checking it often? Make sure it doesn’t have a lithium battery which is not allowed in checked bags.
If it’s valuable at all then I wouldn’t check a laptop, although mishandling is rare it does happen from time to time.
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01-08-2022
09:50 PM
01-08-2022
09:50 PM
I think its a new security measure because of a situation that happened here a couple months a go.
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01-08-2022
04:55 PM
01-08-2022
04:55 PM
How soon do you need to use the funds? As @bec102896 mentioned it may be possible to make a change, this policy had been relaxed a little in recent years compared to the past although it won't look great that you didn't try to correct it when you had the flight originaly, but only now that it is travel funds want to change it.
And as @TheMiddleSeat mentioned it may be possible to fly with the misspelt name anyway. This would mainly have a downside if she has a rapid rewards account and was using this flight to achieve a status under the correct spelling.
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01-06-2022
10:14 AM
01-06-2022
10:14 AM
I have a dilemma, I bought a flight to participate in this promotion. Only problem is that the flight that I bought out of Love Field was cancelled the morning of. It made us miss our son's game that we were going to see, so we had to cancel the trip. I guess that excluded me from the promo. SWA was very apologetic and even sent us $100 vouchers as an apology. The problem is, we missed out on the companion pass promo, I guess. I went online to book it this morning and it wasnt to be found. Can someone help me? I feel like we missed this promo on a "technicality". This seems like it could be easily rectified.
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When you are on the WiFi landing page in the hamburger menu you should see an option for A List preferred you would click it and log in to your RR account and it will connect you for free. Keep in mind A List folks still have to pay for WiFi
-Blake
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12-27-2021
11:59 AM
I understand that people are new to SWA point system every year, but we do see this question every single year and it's too hard to go back to a year ago and cut and paste. There are all good answers on here, BUT, all are also subject to when the route you chose wants to post points. I've stayed at hotels and didn't get my SW points from them for months, while others were within a week. So that is hit or miss. Same with dining, usually weeks, and shopping can take up to weeks as well. At this point, depending on your billing cycle of the credit card, that may have passed and any points you get won't be posted until Jan. I tried to reach the AList preferred. At the start of Dec I needed less than 10,000 points and spent and spent on the credit card, but it wasn't enough and I fell short, even though I got 14K points from the credit card this month, not enough AList preferred points. So I look at it as a lesson learned, maybe other than spending for premium hotels for the next week, in which you would be staying every night, you might just chalk it up to a learning experience.
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I would log in to the careers website and see if there is an option to update personal information.
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12-17-2021
12:13 AM
12-17-2021
12:13 AM
@aMomTo6 wrote:
I have seen several articles posting essentially the same ambiguous details about the new fare SWA announced it will be offering beginning second quarter of 2022. Any speculations about what this new fare might entail??
There's a discussion about it over here: https://community.southwest.com/t5/Travel-Policies/New-fare-class/m-p/133421#M18716
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12-14-2021
07:18 AM
1 Love
I found an interesting new data point. As stated in the article, the new fare will be slotted between WGA and Anytime, and it would not take anything away from any other fare class. Apparently, Southwest also says that they will be increasing the benefits tied to BS, Anytime, and WGA fares. Okay, now I'm truly stumped. If they had said "enhancing", I'd jokingly say that it was a euphemism, but the word used was "increasing".
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12-07-2021
01:31 PM
12-07-2021
01:31 PM
A lot of us need to preboard. Thank you for understanding.
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12-07-2021
07:50 AM
12-07-2021
07:50 AM
I guess that Delta realized that, as the Borg said, "resistance is futile."
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12-01-2021
01:27 AM
12-01-2021
01:27 AM
You will earn Rapid Rewards points and the flight will count towards A List and companion pass Just another note keep in mind with LUV vouchers they don’t cover taxes so you will still have to pay a little bit on a Credit card or use a travel fund and the travel fund will cover taxes. Also note If you pay the taxes with a credit card the funds will keep the expiration date of the voucher should you have to cancel later. if you apply a travel fund the earlier expiration date between the travel fund or voucher will apply. -Blake
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@amgibson wrote: Oh, I’ve reached out to southwest and my funds were sent to their bank (Chase) but never received by my bank. This has been ongoing for 3-4 months now. They refuse to help at all. my funds WERE travel funds then they refunded them, after saying they wouldn’t. Plus they didn’t tell me they refunded them so I never knew to look for them for almost a year until I went to use my travel funds and they were gone. The travel funds also don't last forever, there were several extensions that might have applied during the pandemic to make it longer than a year but typically they are to be used within a year of original purchase. That doesn't sound like the issue here if they said it was refunded, then I would be trying to confirm the routing numbers, etc.
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