Southwest Airlines Community

@markitaann wrote:   What were the cancellation rules for the reservation? If they specified refund for the hotel part, you could always protest the charge to your credit card company.   The Southwest part, by Southwest rules would be a travel credit only he could use --- BUT -- he could use the funds to book a Wanna Get Away Plus flight, and then cancel that flight. That would allow him to transfer the credit to you. ... View more

This is amazing, thank you so much for sharing this. Palm Beach County Property Appraiser ... View more

so if you did not like the 6:25 flight, why did you not try to make a free change to a different flight? ... View more

Potential complication: if you booked the ticket thru chase saphire travel, you may need to make the change thru chase saphire travel. ... View more

So this is curious... Some of the flights I've been looking at on Google Flights don't match up with the SW website. In this example, I've put one-way from SEA to MCO on 8/12. I've set both sites to sort by departure time, and the only filter I applied to Google is "Southwest only". Google is only showing 6 flights that day when SW shows 19, and the only flight on Google that matches any of the flights on SW is the one from 5:30am-7:10pm. I've stared at these monitors for 15 minutes trying to figure out where I made a mistake on the search entries and I can't find anything. Is there a simple user error that I'm missing, or is there a problem with the data?         ... View more

After 4 flights in 2 days which each had over 25  pre-boarders- I'm over it. And breaking news states that SW has increased the maximum charge for earlybird check-in and upgraded boarding ( up to $149!).  That will surely increase the number of pre-boarders.   Also- SW policy regarding saving of seats ( they don't officially have one)  has also been put out there on social media and now abused. Between the 2 policies- the abuse has gotten out of control.   I used to like no assigned seating  - but now I wish that Southwest had pre-assigned seating.  ... View more

I don’t think I would fly if I was that way. Not sure how first few rows will help motion sickness as it’s not like a car. Window may not help either. ... View more

@jimvi22 wrote: It also happened to me around three months ago & I wasn't aware, whether it would refund my money or not. So, I don't take any action for a refund. Is it true, to get a refund from the airline if the flight is delayed for 2 hours on a One-way flight? Am I eligible to get a refund now or I lost the opportunity?  If you still took the flight, you are not entitled to a refund. Sometimes the airline will offer a voucher of some sort for the inconvenience, but they're not required to do so for a 2 hour delay. Here's the latest info on the rule from the DOT as of April:     Under the rule, passengers are entitled to a refund for: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability. ... View more

@AmandaCollins15 wrote: we need our funds back as soon as possible or we will seek legal assistance. That's definitely frustrating and I'm sorry that happened to you. Unfortunately nobody here can assist you with getting those funds returned because this is a customer based forum.  Since you have already spoken with multiple SW representatives who say they can't assist, you might want to tackle the issue by filing a chargeback through your bank.  ... View more

It normally  takes several days for pending charges to fall away. ... View more

There are nonstop flights Between (ORD or MDW) 2 to 2.5 hours, (LAX) to (ORD) 4 to 4.5 hours, and (MIA) to (ORD) 3 to 3.5 hours. ... View more

Another good one SoCalFlyer.  I enjoyed the read.   Thanks. ... View more

THIS is why they need to bring back the "Kick Tail" coupon campaign...... ... View more

Nothing happens. The passenger is just a no show. ... View more

It does count as a flight tho, if you're counting 😉  ... View more

That’s exactly what I do.  ... View more

I don’t think SWA has any control over the factory that makes the cookies. However, honey would be a fantastic addition.  ... View more

@ovocop8 wrote: I've been waiting for years for Southwest to look into flying to Canada, as SWA is my preferred airline (almost all flights I've ever taken have been with them). Been across the country, been international now by air. First country ever traveled to outside the US was Canada by car, but mostly in the East. There are many different places to see in Canada. For entertainment/leisure, I would visit the following: British Columbia: Vancouver Alberta: Edmonton, Calgary Saskatchewan: Regina Manitoba: Winnipeg Ontario: Toronto, Ottawa, London, Sault Ste. Marie Quebec: Montreal, Quebec (City) Nova Scotia: Halifax There are several others I would drive to for CHL games (including Hamilton, Kamloops, Saskatoon, etc.) but I would fly into these other cities. I'm sure for other people, there are probably some rural and rustic places to visit in the prairies out west and maybe some coastal areas, but these are the places I would like to see flights into from Southwest. One issue is that Southwest can only take bookings in USD while flying in Canada would require accepting CAD - it’s an IT issue, not any lack of interest.    ... View more

Hmmm, not sure here, but there are only 15 spots in A1-A15. I guess it could be that the first 14 were alredy taken. If that were the case though why would the full charge go thru.   Since your flight is soon, I'd advise discussing this one with Southwest on social media. Click on one of the social media platofrms listed under "connect with us" below.     ... View more

Hi can you also give me the information on accessing pay stubs. ... View more

and if you're so confident, don't lead her on anything or give her context on why.  just watch her do it and ask her for her understanding of what's happening.  ... View more

Thank you!   ... View more

@sp3 wrote: If I'm reading correctly... If I am booking for my party of 4, as long as each individual has registered for the promotion, and I have the rapid rewards numbers on the single reservation, each traveler qualifies for their own companion pass. And we don't have to book 4 separate reservations?   Thanks   Correct.  ... View more

Wo, I had no idea so thank you for this info. Lesson learned, I will not be booking any other trips with them in the future.  ... View more

@ramosg what part of these screens is not clear about the cost to transfer points?     --TheMiddleSeat ... View more

About contact us. When I click on that, the best I get is a chatbot. How do I actually get ahold of someone to resolve this? Maybe that's the better question:) ... View more

Thanks for sharing this, dfwskier! Such a great and heartwarming story about our fabulous Employees going above and beyond. 😍 ... View more

Thank you! I called and they've issued my refund 😄 ... View more

Thank you for your reply - so this means on August 5th it will appear in my account to book a flight?   ... View more

@mariahandfamily wrote: This response helped so much in our planning! Does a family need to let staff know that they will be using this option prior to the start of boarding or does every flight announce family boarding automatically? Thank you! Family boarding is announced during boarding for every flight. ... View more