Southwest Airlines Community

SW posted on FB that the schedule is open thru 4.7.19 about two hours ago.  ... View more

@basslaw2010 wrote: To add on, Rapid Rewards shopping is even easier than Rapid Rewards dining because with dining you have to find a participating restaurant and may have to spend more than you want. With shopping, you can buy something online for just a few dollars and choose in store pickup to avoid shipping fees. And, you can buy something you were going to buy anyway. I eat a lot, so I'm clear on that one, but I see what you mean about any item that you were going to buy anyway.      ... View more

@zapps29 wrote: Customers,  Travelling on Southwest? Please be careful when checking in a Flat Screen TV. They don't tell you the full story and if it is damaged you are on your own.  I'll be honest that something relatively delicate like a TV might be something to consider shipping through a shipping service and not taking as checked baggage on airline travel, where you can get insurance.   I'm sorry to hear that yours was damaged. Hopefully anyone reading this thread will decide to choose alternate methods for shipping a TV based on your experience.         ... View more

Hello.    My understanding  is that Southwest does a rolling schedule release - taking several hours to complete the process. ... View more

Another option is to use the Southwest mobile website, which includes most (if not all) of the same capabilities as the app. ... View more

Sorry, but you won't be able to take your pet on an nternational flight with Southwest. From the Southwest website:   Pet Reservation & Payment Information Pets traveling are subject to a $95 Pet Fare each way per pet carrier. Pet Fares are nonrefundable and may not be applied toward future-date travel if unused. Please note, the Pet Fare is subject to change at any time. U.S. Domestic Flights: Reservations must be made in advance by calling 1-800-I-FLY-SWA (1-800-435-9792). On the day of travel, Customers must bring the pet to the airport in an approved pet carrier. Proceed to the airport ticket counter to check the pet in and pay the Pet Fare before going to the departure gate. International Flights: Pets are not allowed to travel in-cabin on international flights or any itinerary that includes an international flight.     https://www.southwest.com/html/customer-service/traveling-with-animals/pets/index-pol.html?clk=2012450             ... View more

@Jemmaymba,   If the message you received was the same as the one above, you've won a real contest. Please see @kelseyboardsen response above for verification. 🙂   ... View more

@Jordanemery27   did you just earn A List? I know back the first year I earned A List I had a B group and was like huh so I called and they told me they needed to refresh my reservations since I was booked as a non a lister but became one so a simple call to reservations fixed that problem    if you have been A List for more than a year I would definitely reach out to customer relations do they can investigate    also I did have 2 occasions back last December where I was in the middle B group so I called to see what was up and then come to find out there were 70-80 A Listers going from AUS to DAL (trying to get last minute A List flights is my guess)    hope this gets fixed for you Blake  ... View more

It will be interesting to see if this is true. I perpersona suspect the system will charge the difference when the change is made. But that's just a gut feeling -- not based on anything factual. Despite Southwest's history of IT challenges, it seems that lately -- post conversion to the new booking system -- they've been able to implement whatever was needed to ensure they don't leave any potential profits on the table. 😉    We'll know soon enough! ... View more

@chrisclassic wrote: This is an operating system error   I am using Andriod 9 aka Pi which is the latest operating system.  The barcodes from Southwest and any other service using Mobiqa are not rendering.  While most of the Andriod users do not have Andriod 9, I am looking for an answer.  See below developer comment in google issue tracker.   https://issuetracker.google.com/issues/111116577#comment1 I noticed that the screenshots were of a Delta boarding pass, so the issue affects more than Southwest. ... View more

@TheMiddleSeat wrote: If you go to https://www.southwest.com/html/air/airportinformation.html you'll see check-in at PVD opens 90 minutes before the first departing flight of the day.   --TheMiddleSeat Did this or any other comment in the thread answer your question? Please take a moment and click the "Accept as Solution" button on the comments you found most helpful, this will be a big help to any future Community Members who have a similar question! I was curious about this as well, it's pretty standard that any guide you read says to show up at least an hour early and often two hours early, so it would be surprising for the counters not to be open more than an hour ahead of the flight time.     ... View more

Complete nightmare is an understatement. SW has the worst tracking system (it is actually nonexistent) and the worst baggage claim agents known to man. I work in customer service and if anyone one my staff handled incidents the way that these people have...they’d terminated immediately. They’re not helpful across the board, from the 1-800 baggage reps to the actual agents at the airport both are deplorable as it pertains to service. They’re only interested in over talking you and telling you it’s your fault as it was told to me. No one wants to take responsibility for losing my bag, but I’m the culprit...I cancelled my own I guess?!?!?! Unbelievable! Yesterday (8/21) my 10 am flight was cancelled from Midway to BWI and just about every other subsequent flight after that was cancelled leaving me to camp out in the airport all day and take a late evening flight. I asked if there were other alternatives and there were earlier flights heading to DCA, so I asked if that was an option and they said yes. So, I was booked and an “email” was sent to the folks who only handle retagging bags as I was told. The flight tO DC left at 1220, i rebooked before 830, so no one could pull and retag my ONE bag in 4 hours, seriously? Long story short, I get to Dca, no bag, filed the claim report and now I sit and wait as NO ONE on the SW customer service staff can help...again no tracking. They only scan when bags arrive apparently. I just got off of the phone with the DCA agents and the BWI agents saying my bag is being sent to DCA on a flight, really? Dca and Bwi are very close in travel proximity. However, DCA asks me if I’m requesting it be sent to them???? No idiot...that’s the arrangement you guys (SW) set up not me. I actually went to be Bwi last night as I had to get my car and waited for a couple of hours to see if my bags made it on any of the flights able to leave midway without cancellation. No bag, so I went home and decided to check the baggage claim site for updates. THis morning i check and my status said “Matched.” I have called DCA, BWI and SW directly and all were rude and not helpful. Look, sh— happens, I understand that. So, it’s not that the bag is delayed/lost it’s the lack of customer care that’s making this situation horrible. I use to give SW major props for good CS and pleasant travel experiences, but this coupled with a couple other minor incidents recently has completely changed my POV. I use SW for business and leisure...not anymore. Customers are clearly not the priority. ... View more

Southwest operates much more like a legacy carrier these days than an LCC. The Ultra Low Cost Carriers (ULCCs) have basically taken over the role Southwest previously filled. Southwest's marketing has been shifting very slowly, from a focus on low-fares to offering "best overall value." Brand identity dies hard. ... View more

I feel better already about flying.  Thank you so much for your responses.  Early Bird check in sounds good!   I will check the liquids rule.  Being able to print at home and go through the airport easily without any counter stops except for TSA sounds wonderful!  Lots of helpful info in both responses for sure.  Thank you both again for your kindness and taking the time out of your day to repond. ... View more

I'm sorry, but 'every airline loses baggage' is a terrible answer. The baggage handlers are taking care of thousands of dollars worth of each individuals personal items - even if they aren't bringing jewels and riches. I came to Boulder for swimming and cycling. In my bag, in addition to my clothes, vitamins, and all the things you CAN'T bring in carry-on, were my bike helmet, pedals, swim and cycling gear. Each day that I don't get my bag, my expensive trip is ruined.  This isn't a 'mistake' - it's carelessness that is somehow acceptable to the airline. Now you see why people try to cram everything into the overhead bins! They know that the baggage handlers really dont care if they lose your luggage, and the airline doesn't either. We are an acceptable loss. What a horrible way to run a business. And, BTW - they are NOT looking for your luggage. Luggage left laying around an airport would be seized by the authorities because it's considered dangerous, so it's not hard to find a bag if you are actually looking. I am so sorry that I put my faith in Southwest. Never again. ... View more

I'm afraid that you are out of luck. The reason your search produced no results is that you cannot do what you want to do.   Travel funds expire one year  after the date the original ticket was bought. After that point, one can convert the funds to a travel voucher. The fee for doing that is $100.   If you only have $11.20 in travel funds that are about to expire, then the $100 fee makes conversion economcally irrelevent.   Sorry. ... View more

I feel your pain. Last flight I took there were 22 wheel chair people most of which had family board with them. The preboard will get worse now that the EBCI fee will increase on Aug 29 to $25 a person. Everyone who does not want to pay will just hop into a wheelchair.  ... View more

There are many ways other then flying to earn reward points to keep your account active.   1, Use Southwest Rapid Rewards Shopping  2, Use Southwest Rewards Dining 3, Do on line free surveys @ e-rewards and eMiles  ... View more

I know....😭. The claim is closed after 30 days. Ugh 😑  ... View more

Hilarious!  I was howling at some of the things they've had to accommodate in their list.  Lol ... View more

@mlittle217 wrote: I have a layover in Chicago that is only 1 hour. Our plane is scheduled to arrive 8am and connecting flight departure is 9am. I am so worried we wont make it. Will we have enough time? What happens if we miss the connection? Do I have to pay for a new flight? Where will my checked bags end up? Thanks! Good morning.   First point would be that Southwest wouldn't sell you a ticket involving a connection if Southwest didn't think that you'd have enough time to make your connecting flight. So f your flight is on time, you should not have any trouble.   If' your flight is late, then it depends how late it is in order to determine whether or not you make your connecting flight. Remember your connecting flight could also be running late. Also if you are running just a bit late, the airline might hold the connecting aircraft so that you'd make the flight - that's more likely later in the day.   If you miss your connection, Southwest will automatically ty to book you on the next available flight. Your luggage would normally also be routed to that flight.   Hope you have a good trip. ... View more

@Angrycustomer88,  not reboarding the plane is an FAA policy, not a Southwest policy.  Though I do not agree with the flight attendant’s methods, she was attempting to enforce policies that the federal government set up for everyone’s flying safety.  Just like locks on the cockpit door, the federal government concluded that if people could get back on, they might leave something aboard that could be dangerous (even though I would argue that they were screened in the first place so how?). But I do not know how secure the outer doors on the jetway are.     The airline has to enforce FAA safety standards, so even though she was overly aggressive, she is required to assume you had been trying to do something bad to the plane and that you did not care about anyone getting in your way.   I remember when the FAA required a pat down of any passengers flying on a one way ticket after 2001 because a suicidal terrorist would not pay for a round trip ticket.  I was relieved when they changed that policy, but I grudgingly complied knowing that someone deemed that it was for everyone’s safety, and I knew complaints to the agent doing the patdown were not the proper channel to voice disagreement.   I know the experience was bad, but remembering that the people who did the bombings did not even care about their own lives is the reason for the aggression. Terrorists are not reasonable people so the attendants are trained for that potential situation to enforce the rules assuming that the offender is unreasonable.     It is similar to joking about guns in the TSA line.  They can haul off a person and lock them up for a time just for what seems like an exercise of free speech, but jokes are not appropriate in every situation, and those folks are working toward our safety.  I hate that the 99.5% have to toe the line because 0.5% want to do harm, but unfortunately the 0.5% operate completely different from the average Joe or Jane and people charged with law enforcement have to be prepared mentally.     Someone will argue that the airlines at times have to empty a plane and then reboard it, but in those situations, the gate agent handles the boarding process and everyone has to have a boarding pass.  That process falls under a different process that a random person walking down a jetway toward the plane.  I even have seen gate agents start then stop the boarding process announcing that the flight attendants were not ready so they may be deemed the decision makers as to who gets on board when.   again, I am sorry this happened to you in this manner,  ... View more