Southwest Airlines Community

Just log onto Southwest.com and change your flight. When you go to change it, you will see your available options and whether the price is higher or lower for each option, and you can select the exact same flight you already booked and either get a credit if it's lower or pay the difference if it's higher. In your case, you'll get a travel credit - you don't get a credit card refund when flight prices go down, you get travel credit to use later.    However, since Southwest made the change, they give you 72 hours to change the flight to a different flight for free, so you won't be able to do this until 72 hours passes. I'd take advantage of another flight option, if you find one that's better than the one you have booked now.    @dfwskier wrote: If the price is lower, you have to cancel the ticket, get travel funds, and then use those travel funds to buy a new ticket. If the new ticket is lower priced than the original, then you will have residual travel funds for future use. You don't have to cancel the ticket first. You can just change the flight, select the same flight you already have booked, and you'll get the travel credit difference when you reconcile the changes.    --Jessica ... View more

@Emma224 myloweslife wrote: Can anyone offer assistance with this issue? It’s been going on for months and I’ve reinstalled the app on my iPhone XR multiple times.    I get the same issue today, Message sais: "Sorry, we can't seem to connect. Please check your connection and try again". Error: 401120278.   I'm on an I-Phone 7.   The error only shows up when trying to access RR account type stuff like booked flights etc. General queries for things like booking a new flight seem to work fine. But trying to checkin or looking at an existing reservation, does not work. Works fine on my window based computer.   Not sure if it is related to a recent iOS upgrade which happens automatically overnight .    Updating Media       (I'm on iOS 11.0.3, recently upgraded).  ... View more

Had the same experience yesterday, eaitvtknrs are ridiculous! Why, because they sold flights they should not have. Don't book flights until you know you are staffed for it.  ... View more

IMO the early bird doesn't matter as much for the connecting flight as it does for the initial flight, due to the reasons @dfwskier stated.    And actually, a plane that lands at 7:20 with the connection departing at 8:05 is a 45 minute connection. It's plenty of time. Most of the time your connecting plane is very close to the gate you are deplaning from - if you're lucky it's literally the next gate over, or the gate across, which has been the case for me many times. Assuming there are no delays you should get to the gate right when A starts to board - but there are no promises or guarantees.    --Jessica ... View more

You're kidding - right?   Mid-June was when the entire airline industry was hit with inclement weather across the country and Southwest, American, United, Delta, others had that to deal with plus a few technical issues on top of it. In fact, on June 15 Southwest was under a ground stop due to the technological issues they encountered, and various issues stemming from it went on for days. Thread here: https://community.southwest.com/t5/Check-In-Boarding/Southwest-in-process-of-resuming-normal-operations-after/m-p/122122#M8100    I'm sorry you had issues with your flights, but mid-June was a bad time of the month for many fliers due to situations that were quite literally out of Southwest's control - regardless if you think otherwise.    Also - if you have truly flown for 20+ years, I would think you would have a little more empathy when situations arise that cause cancellations, especially in this particular  circumstance.    Also also - you got a $200 voucher and your wife/son got $250 vouchers - that equals $700 in vouchers. And you want *more* compensation? Be thankful you got what you did! Some people want the world ...    --Jessica ... View more

@ODETYMES wrote: Well they did it again!  Changing flights and times, send travels south when going north, making additional stops, increasing times and waits, and then offering to change the flight when nothing better or equivalent is offered.  Come on guys, you're trying to load the plane at our expense, time, and inconvenience.  Not very fair or business like.  Yes, you are starting to behave like the other "big airlines" and that is a no no for Southwest (I thought). Yep - this is nothing new. They've been changing flights around based on increasing/decreasing demand for well over a year now. Thank you, pandemic and MAX 8 shortages before that!   --Jessica ... View more

@tappingmom1 wrote:   Very astute observation. I would not have thought of that complication ... View more

I flew every month last year except April and May. Nothing bad happened to me. Not flying last year was a personal choice (and not one available to me). ... View more

Log into your account on Southwest.com and go to:   My Account > Payment   See if your credit card is listed there. I don't see a place to enter a phone number along with your payment method, so this may be something you need to update on Chase's end.   On Southwest.com you can also double check that your phone number is entered correctly under:   My Account > Profile > Personal   --Jessica ... View more

A seat map would brake the webpage. A new reservations network is a waste of money for airlines in these hard times. ... View more

OK thanks much. I may just contact them to get a direct response just to be on the safe side ... View more

Thanks for sharing!!   --Jessica ... View more

Thank you, Blake. I have reached out to that department.  ... View more

You asked:   "But do peers of the industry really think the policy is written that in between every bite sip and chew the mask is to be replaced.  Or is the policy that a reasonable amount of time to consume your just delivered snack is ok to not wear a mask but after a reasonable time it must be returned to its proper position."   I have taken four flights on Southwest since you made your post on Saturday.  (2 flights in each direction of a trip.)   After reading your post, I paid close attention to the announcements the flight attendants made.    On three of the four flights (all with different crews), the flight attendants used the phrase "replace your mask between sips and bites."   Three of the four used that EXACT phrase.  Not between "drinks and bites" or "gulps and chews."  Three of them specifically said "replace your masks between sips and bites."    It was obvious they were reading from a prepared script.     I would guess that is the policy.       ... View more

@SaraJohnB wrote: I recently had a confusing and frustrating experience with a flight reservation and want to be absolutely certain that I have a complete understanding of what occurred.   In 2020 we had flights from Sacramento to Hawaii for our family of 5. Due to COVID the trip was postponed until July 2021. I received an email that our once direct flights from OGG to Sacramento had been changed by Southwest and now we would have a 8 hour flight home with a stopover in LAX. I checked online and was able to change the tickets back, but it cost $235 more PER ticket to make the change.  Since it was 11pm at night and I just needed to make sure we could get on the direct flight home I paid more and made the change.   A couple of days later, on July 7th, I spoke with a Southwest agent (to follow up on the costs)  and was told that had I made that change over the phone that we would NOT have incurred the difference in the price.    Is this company policy? We had the tickets we wanted, Southwest rebooked us on a flight with a layover, and in order to return back to the direct flight it would cost $1,000 online but $0 if I called an agent?   I was told that there was no way to recoup the money.   If you could kindly explain why our flight was changed and 11 other members of the same flights (our extended family) were not and why we charged but others in the same boat (according to the Southwest discussion forum) were not.   I want to respond to the red highlighted text I made above. When Southwest changes your flight, they send you an e-mail about the change (which you received) and if you are unhappy with the change you are able to rebook your flight to a new flight free of charge ***but*** you have to make the change within 72 hours of e-mail receipt. Did you make the change within 72 hours? If you waited longer than 72 hours, you would have had to pay the difference in fare.   --Jessica ... View more

DOB is a required field when booking a flight, but if you are a Southwest Rapid Rewards member, your DOB is a part of your account details and is already filled in when you make your reservation. If your birthdate was entered incorrectly, check and see if you can edit your birthdate on your Rapid Rewards account by logging into Southwest.com and making the change under My Account > Profile > Personal. When I looked at my details, DOB isn't actually able to be changed and I see this message: "To change this information, please call us at 1-800-435-9792."    Sounds like you will have to call to update your DOB.   --Jessica ... View more

@ghsiehswa wrote: Can you use travel funds to buy points?   Also, you're saying we need to convert travel funds to a travel voucher before the funds expire to get the extra 6 months added?   Morning.   One can  only use vouchers to buy flights.   Travel funds may be converted to vouchers   1) no earlier than the day after they expire 2) no later than 6 months after the expiration date.   Vouchers are good for travel for 6 months.     ... View more

@mynamehere wrote: Paid the $8 for inflight internet. Deprted SLC at 120ish mountain, now in decent to Dallas and the in flight internet has been garbage the entire flight.    I could not use the internet the entire flight until decent....thanks   Oh and I still have 3 more hours of flight to go with now a dead phone that was drained trying to connect to the purchased in flight internet service My only "annoyance" with the wi-fi is that whenever your phone goes into sleep mode and you turn it on again, it loses the wi-fi connection, so you constantly have to reconnect. But, that's not a Southwest problem, that's a standard internet wi-fi connectivity problem with any wi-fi that does not "remember" you.   --Jessica ... View more

@jksobonya wrote: @chgoflyer wrote: Again, More Rewards is currently limited to only those with a Southwest Rapid Rewards Visa card by Chase. Yes, but that's a very poorly worded message that explains nothing about needing a credit card to access More Rewards at all. In fact, it blames COVID-19 and says reward redemption is suspended until further notice ... which apparently isn't true lol   The messaging should be changed to say that you need a SW RR credit card to access the portal.    --Jessica   That is stated on the Southwest website, directly to the left of the Explore Rewards button you referenced earlier.     FYI: Southwest stopped redemptions in the first few months of the pandemic. This was a reaction to the prospect of having to pay More Rewards for a huge number of points when members flocked to the site to use their points on things like gift cards, since travel for most essentially stopped. By limiting it to Chase customers, now Chase pays More Rewards for those points. ... View more

No it does not.   https://www.fool.com/investing/2020/03/12/southwest-makes-a-major-change-to-its-boarding-pol.aspx ... View more

Thank you! ... View more

Your crucial mistake here was assuming that your connecting flight was still available to you even though your initial flight was cancelled.   That is not how it works. If your first flight is cancelled (or you miss it for whatever reason), any connections you had are cancelled too. You can’t make the second flight if you aren’t on the first, it’s a perfectly logical assumption to make. The airline is not going to be like, “Oh let’s keep their remaining reservation in tact in case they are  going to drive to the connecting airport to catch their second flight” ?!?   —Jessica ... View more

A lot of people have had “bad” experiences with Southwest Vacations, but as they say people love to post negative experiences instead of positive ones. I used SW Vacations many times in the past and never had issues with it or their services. In fact, I always thought that booking a flight + hotel in the same transaction was rather convenient.   I also don’t think it’s fair to say that Southwest has “nothing” to do with Southwest Vacations. They are an official partner, albeit a third party one, just like anyone else Southwest does business with to promote their brand. Heck, Southwest Vacations is prominently advertised right on the home page of Southwest.com. Unpopular opinion, but I think we need to stop treating it like a red headed stepchild when the reality is there’s nothing wrong with it or the services they provide.   —Jessica ... View more

+1 to everything said above. The airline is getting a ton of messages so responses are going to be almost as slow as gov't too. ... View more

Normally travel funds expire 1 year after the date you made the original purchase.  If you purchased the original flight in June 2020 the associated travel funds would have typically expired in June 2021.  Due to the pandemic, if you cancelled your flight between March 2020 and September 7, 2020, the resulting travel funds should have an expiration date of September 7, 2022.   You can check the value and expiration of travel funds here: https://www.southwest.com/travel-funds/   The name of the passenger must match the name of the passenger from the original flight, this includes a middle name if one was used originally.  This is the most common reason people have difficulty applying a travel fund.  If you still can't locate your travel funds you can Contact Customer Relations , but we warned they are very busy right now.   --TheMiddleSeat ... View more

This is not my first rodeo. There was no notification. When I checked my new flight status the next day the system could not even find the flight number. People, do you not watch the news? Southwest and American have been doing this to their customers a lot lately. They are scheduling flights hoping to have the personnel. So we are all crossing fingers and hoping there is a flight. They want things to go back to pre covid travel but at what cost? ... View more

I tend to always hear flight attendants mention the credit card and ask people to sign up - but I have to admit it's been awhile since they've done it with COVID. Maybe it's only done on longer flights since there's more time.    That aside - you don't just "get" extra points for signing up for a credit card. There is almost always a stipulation you have to meet, like spending X in Y amount of time. My guess is you did not do that, which is why you did not get the points. This should have been spelled out in the terms and conditions of your offer. Always read the fine print!   --Jessica ... View more

FYI:  I registered this spring for the A-list promotion, and actually forgot about it.  When I scheduled three flights (one for June, July and August) and checked the box for "early bird", there was no charge and the confirmation indicated I had this benefit.  This worked in June, but, when I checked in today for my July flight, I am in the "C" boarding group!  Apparently, there was an expiration date for the promotion--I find this troubling that the system didn't automatically know that the July and August flights scheduled were outside the promotion period and notify me so that I could have purchased the "early bird" option.  I also learned from another post that if you change a flight, you can lose this promotion.  Be warned! ... View more