Southwest Airlines Community

@Graceg97 wrote: Hi, I was connecting my flight for 2 people I have booked with the app and when I attached my rapid rewards number it attached it to the wrong passenger. How do I take the RR off my second passenger and put it under my name?  Go ahead and write to the home office if you aren't flying for several months.   Otherwise I would call or use Twitter to reach out if you use that. Don't sent any personal information until they request a direct message.   Usually the name would have to match the RR account, so if you accidentally put yours on someone else I think calling would resolve this fairly quickly.   I don't think you can do this self-service unless the system automatically rejects it at some point, then you could go back and add it correctly. But if not, just put in a call.     ... View more

FWIW, outside of this weird and kinda funny technical issue, I think SWA has done a tremendous job on its IFE library the last several years. There’s almost as much selection now as on my transatlantic flights. ... View more

@TheMiddleSeat wrote: Don't make any changes, just log into your father's account and redeem points for flights as needed for whomever you want.  Once the points are used up then you can let the account sit idle.   --TheMiddleSeat This is the way.   — Jessica ... View more

Not "all" passports are valid immediately.  Some are revoked by the country of issue. ... View more

Says "close the discussion" then continues to post. smh   --TheMiddleSeat ... View more

Most will show up as a flight credit in your account for an amount equal to purchase.   If you had unusual circumstances, you could call Southwest CS and request a refund. ... View more

@floridaguy wrote: People die from bee stings, too.  We don't stop having flowers and the like.   My mind is made up on this one.  I am NOT going to be restricted by some general announcement that someone has an allergy, someone has some sensitivity, etc.   Your rights end where mine begins.  You need to make choices.     Thumbs up to Southwest for NOT announcing your condition and for suggesting that you not attend the flight! No one is restricted, all they do is make an announcement so everyone can make a decision for themselves.   I don't know current policy, but they have made these types of announcements in the past so there is precedent for it to happen.   The OP asking for this isn't unreasonable if they've seen it be done before. (Have they been doing it on every flight the OP takes?)   But TL;DR: @tappingmom1 said it the best with all of the actions the OP can take directly and that's all the control there is on this issue.                         ... View more

Yep, I was in Az for spring training in 2020 when everything shut down and we were out over $1000 in ticlets  It took me a year and going to the BBB to get it back but I  did. Also we boughtnew Jamis ebikes and had them over a year with E problems, after over a year I got a complete refund of $4000 ... View more

https://en.wikipedia.org/wiki/TWA_Flight_800 ... View more

@Nhi_Grace wrote: Hello everyone, I will travel to Hawaii with my 4 kids (1 -3 years old) I am planning to bring our 4 seats stroller! (as picture below) i wonder if I will be able to check it in at the gate or it has to be checked in at the ticket counter! Thank you so much for your time!   I'm not aware of any distinction between counter-check, curbside, and gate check so if you want to use it through the airport the gate check should work.    I don't believe the baggage size allowance applies to baby gear: https://community.southwest.com/t5/Knowledge-Base/Traveling-with-Little-Ones-The-Logistics/ta-p/91231   Make sure to get your gate check tag prior to boarding so you will be able to use family boarding.   Are there other adults traveling with you and are there two lap children? There are four oxygen masks per three-seat row.       ... View more

@floridaguy wrote: If the seat is open and I want the seat, I sit in the seat.  That's my right.   Or just act like an adult and move on.    --TheMiddleSeat ... View more

@tappingmom1 wrote: Diaper bags used to be allowed as an additional free item, but has quietly gone away on SWA and several other airlines...so I understand the confusion.   These airlines no longer allow diaper bags as a free allowance: Alaska Airlines Delta Airlines Hawaiian Airlines Southwest Airlines   These airlines do allow diaper bags as a free allowance: American Airlines Frontier Airlines Jet Blue Spirit Airlines (surprise, surprise) United Airlines   You're fortunate to have three other adults to assist you.  Do your best to be prepared for the unexpected (once, I need two complete infant outfit changes during a simple 3-hour flight).  Wishing you a stress-free flight with your two small kiddos!! This is disappointing! I did find where breast milk is allowed as a free carry on and which would include a diaper bag carrying the breast milk.   https://www.southwest.com/help/flying-with-children/flying-with-infants   We welcome nursing Customers who wish to breastfeed onboard or within our facilities. Baggage containing a breast pump and/or breast milk may be brought onboard in addition to the standard carryon limit of one bag plus one small, personal item. You might be asked the nature of the additional carryon bag(s) throughout travel. Keep in mind that we don’t have electrical outlets onboard for personal use.   If you have questions or concerns about transporting liquid formula through a security checkpoint, explore the Transportation Security Administration (TSA) security screening procedures on the TSA website.   Also remember if the kid does have their own ticket, then they get their own two items but that wouldn't apply to a lap child.     ... View more

I just don't see Provo UT as a Southwest airport.  With a population of 115k in the city, that's likely not enough to justify the investment.   You could call Southwest and the Provo UT airport to see if either knows about a Southwest appearance in the foreseeable future. ... View more

If you use an Apple device - virtually no issues.   If you use a non-Apple device - virtually nothing but problems. ... View more

Or Gyms!  ... View more

You can try bringing to the gate and asking them to gate check. ... View more

Next we will read where Motor Trend magazine retroactively nominates the AMC Hornet as Car of The Year. ... View more

Not necessarily.  Despite your own costs, there is market competition.  You might have to keep a price at a certain price point to maintain your presence.  In the long run, it won't work but a business does not come and go based upon daily costs.   If watch the Southwest pricing model, I can typically recover 1/3 of the cost of the initial ticket by checking the pricing model as the time to the flight gets nearer.  I use those credits on future flights so that is a smart Southwest strategy as well.   I was surprised on my last flight from MCO to PIT where I flew round-trip for $265.  More than half of the original fare got recovered as the prices dropped. ... View more

@dfwskier wrote: Sorry to hear that this happened to you.   The only way for this to happen is for the agent to print the bag tag before he/she made the flight switch. Once the switch is made there is no way for the system to print a bag tag with the wrong information.   As said up thread,  complain to SW. You are likely to score a voucher for your trouble, and if not, at least an apology.     Agreed - the agent can't arbitrarily send your bag on a different flight, they must have already printed the tags before you made the switch, and then accidentally put them on instead of printing new tags.   Once you were switched then they won't be able to print the wrong tags.   Not that this wouldn't still suggest a voucher for you, but I think the timing is different than what you are saying up above. The labels had to be printed while you were still on the later flight.     ... View more

Did you have to go through security again? Thanks! ... View more

I am an advocate of filing a dispute, in writing, with your credit card carrier.  You can also concurrently work with Southwest on the issue.  You have the right to file your dispute under Federal laws.     To suggest that a LUV voucher would be a constellation for not exercising your dispute rights is invalid.  If anything, going to the trouble to file a dispute would likely invoke the reaction to smooth it over with an angry customer.   The EBCI has been debated at length on this board.  I would not recommend using it, either.     ... View more

My thought is perhaps a browser issue, especially if you're using Chrome, as even if it's up to date, it doesn't always play well with others.   ... View more

👀 ... View more

@TheMiddleSeat wrote: @BsYadav69 yes, TSA does occasionally perform random ID checks at the gate when boarding. Nothing to be alarmed about and certainly nothing to sue anyone over. If you have specific issues with how it was done submit your feedback to TSA.   https://www.tsa.gov/contact-center/form/complaints   Additional screening is specifically allowed, so although it may be inconvenient or the usage may seem inappropriate, it is allowed for them to ask.   If the major complaint was about inconvenience then i don't think it would be worth your effort to submit anything.     ... View more

While the fee for checked bags may be an added expense for passengers, it's a standard practice among many airlines, and SWA has made efforts to be transparent about their fees and offers competitive pricing in other areas. ... View more

@floridaguy both responses that suggested contacting Southwest also included "That's wonderful, thank you for sharing" and "Glad to hear it!"   Your suggestion that the OP's post was not met with enthusiasm is completely wrong.    --TheMiddleSeat ... View more

@dfwskier wrote:   The name Early Bird CHECK IN is misleading.   Yes. It should really be called Early Bird Boarding Position or something similar. You still need to check in to receive your already-assigned position.   --Jessica ... View more