Southwest Airlines Community

To add to the other post;  You can get on the standby list on the app the day of, if you wait until the airport then you will be way down the priority list and doubtful you will get standby;  If you really want to change, look at spending a little more and booking the I wanna get away plus fare and you can make same day confirmed changes instead of standby, but the seats still need to be available; This means if there is room on the flight, you can book it on that day starting at midnight the day of, and not wait for standby list to clear.  Standby or Confirmed change, you will lose your seating position from check in so don't purchase any early bird check in, you will lose that too.  If you have small children, you can still do the family boarding;  If you really want a specific flight, with 4 people at peak time, and if you are checking luggage you may want to just consider getting the flight you want, but if you are ok with the cheaper flight if that is what you end up with, it is a great way to save money;  ... View more

A quick follow up to this - corporate followed up with me and took care of the original  problem, which I expected would happen.  They were very friendly and helpful.    There really isn't a solution that can be applied to the main complaint because they can't undo my wasted time and frustration.  I hope Southwest starts to realize that when customers complain it is typically when they feel they aren't being heard or helped.  This area needs great improvement.   ... View more

You’ll also lose the transferability from WGA+ but if you fly often then you probably don’t worry about using travel credits either. ... View more

You are correct that the message is linked to a flight change.  If the flight has changed, and it does not work for you, you can receive a refund instead of transferring the funds to someone else.  (You can also change your flight with no charges as long as it is the same origin/destination).  However, if you want to keep the funds and just transfer it then you will see that when you deposit the credit into your RR account.  You will go to the credit section and it will identify it as transferrable.  If you want a refund, I believe you need to call and have them issue the refund:   Here is their policy. If you decide not to travel as a result of a Southwest-initiated schedule change, you can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit that you can use to buy a future flight. Learn more about refunds and flight credit. Still have questions? Please call us at 1-800-I-FLY-SWA. ... View more

SWABIZ is just a sepcial site for business travelers tobook business travel.   Like most airlines, SW offers discounts to various businesses. Those businesses reap the benefits of those discounts when travelers book at SWBIZ. ... View more

Yeah not a good  deal.  You only get 1 cent per point plus you pay taxes.    Using points only gets you over about 1.3 cents per point, plus no taxes.    Nope. ... View more

Thank you so much for the information. ... View more

I would actually having one individual refer the other, bonus points are usually involved for this (currently 20,000 on top of the normal spend $X get X points bonus) ... View more

Yes, they should, however, I've had at least 3 instances where we did not get sequential boarding numbers. ... View more

Perhaps we got bad information, but Chase told us they would notify Southwest 6 to 8 weeks after we met the threshold.  I hope you are right. Thank you for responding. ... View more

File a written dispute with your credit card carrier.  State your case and I'm 95% certain you will be compensated.   Southwest should also kick in here as they are lending their name to an organization that has more complaints than there are grains of sand on the seashore. ... View more

Southwest Airlines continues to attract customers despite facing challenges due to several key factors that set it apart from other airlines. Here's why customers still choose Southwest Airlines: 1. Affordable Pricing: Southwest Airlines is known for its low-cost fares and transparent pricing structure. Customers appreciate the affordability of Southwest's tickets, making it an attractive option for budget-conscious travelers. 2. No Hidden Fees: Southwest is renowned for its no-frills approach and lack of hidden fees. Unlike many other airlines, Southwest does not charge for services like checked bags, flight changes, or seat selection, which can significantly reduce the overall cost of travel for customers. 3. Flexible Policies: Southwest offers some of the most flexible booking and cancellation policies in the industry. Customers can change or cancel their flights without penalty, and unused funds from canceled flights can be applied to future bookings, providing peace of mind and flexibility for travelers. 4. Extensive Route Network: Despite being primarily a domestic airline, Southwest has a widespread route network that serves numerous destinations across the United States, Mexico, and the Caribbean. This extensive coverage makes it convenient for customers to travel to a wide range of destinations within Southwest's network. 5. Reliable Operations: Southwest has a strong reputation for reliability and operational efficiency. The airline consistently ranks high in on-time performance and has a track record of minimal flight cancellations and delays, earning the trust of travelers who value punctuality and dependability. 6. Quality Customer Service: Southwest prioritizes customer service and is known for its friendly and helpful staff. From booking assistance to in-flight service, Southwest employees strive to provide a positive and enjoyable experience for passengers, enhancing customer loyalty and satisfaction. 7. Unique Amenities: Southwest offers several unique amenities that differentiate it from other airlines, such as open seating, where passengers can choose their own seats onboard, and the Rapid Rewards loyalty program, which rewards frequent flyers with perks like free flights and priority boarding. 8. Commitment to Safety: Safety is a top priority for Southwest Airlines, and the airline has a strong safety record. Customers trust Southwest to prioritize their well-being and adhere to rigorous safety protocols, especially in light of the COVID-19 pandemic. 9. Company Culture: Southwest has a distinctive company culture characterized by a fun and friendly atmosphere. This unique culture extends to the customer experience, with Southwest employees often going above and beyond to create a positive and memorable journey for passengers. 10. Environmental Initiatives: Southwest is committed to sustainability and has implemented various environmental initiatives to reduce its carbon footprint and promote eco-friendly practices. Customers who prioritize sustainability may choose Southwest for its efforts to minimize environmental impact. Despite facing challenges common to the airline industry, Southwest Airlines continues to attract and retain customers through its affordable pricing, transparent policies, reliable operations, quality customer service, and unique amenities. By prioritizing the needs and preferences of travelers, Southwest maintains its position as a top choice for domestic and international air travel. BenefitsCal ... View more

@bballflyer wrote: So for example if you earn the $4k by May 12th, but your statement closes on May 31st, you would likely see it in your account on Jun 1 or 2nd.    I don't recall though, did this promotion have a specific time period for companion pass?  I recall some promotions the companion pass was only good for specific months.  If this is the case you may not see companion pass until that time period, I have not had experience with this situation so someone else may be able to advise you better. There is also usually a time limit to earn the $4k spending which might be three months? So earning it cumulatively in either one, two, or three months for example.   Usually you would get a confirmation email "you've made it" or something to that effect, but the pass itself won't show up until the specified period. If that was immediately then it would be there to nominate a companion, if it was July for example the pass won't show up in your account until 7/1 at midnight:01. This can be a little inconvenient if you are flying later in the day 7/1 but book your ticket now and add the companion then.     ... View more

I received 8K points the other day for a Jan. to April 23 promo. ... View more

@Christinky wrote: Sorry for the capitals, but I am obviously livid. And this is happening live right now at 1:25am. SFO - DEN, flight delayed for over 3 hours, then we’re sitting on the tarmac for over an hour, and while driving back to the gate, the pilot says there are too many flights coming in and out and our flight cannot leave and we have to rebook. We’re still on the plane, waiting for a spot at the gates to open! They said they’ll rebook, but we don’t want to go anymore, as we have a baby and this is way too difficult on her/us. What are our options and can we be compensated for anything, as we prepaid for our hotel and car rental? When you get to talk to someone, or if you are automatically re-booked then you'll have to contact Southwest Contact Southwest Customer Service and let them know that you want to be refunded instead of rebooked, and if you are automatically rebooked let Southwest be the one to cancel it and refund, don't cancel it yourself if the only option is Travel Credit.   If you are starting from SFO consider trying OAK which has a lot of routes including to Denver with 5 or 6 non-stops per day.   SFO should still have 3-4 per day though - and if you are there at 2 a.m. now just take the 5 a.m. option first thing, obviously I'm reading this late but I hope you were able to get on that flight after all.         ... View more

@dfwskier wrote: For a VERY LONG TIME the rule has been that if you no show a flight, you forfeit the value of your ticket. It's the same for every airline. Points tickets used to be refundable in this instance but I believe that is changed as well.   The only exception is Business Select flights that would be automatically made into travel credits, other fare types will be forfeit - including any remaining legs of your same itinerary so if you no-show the outbound trip your return trip may also be affected.     ... View more

@bballflyer wrote: Do you know what type of fare it was?  If it was an I wanna get away plus or higher the credit can be transferred to another rapid reward member at no charge;  If it is an I wanna get away, the easiest way to transfer it is to purchase an I wanna get away plus fare for the same amount using the credit, the cancel the reservation now making it a transferrable credit. If for whatever reason this doesn't work or leaves too much on the table I would suggest to write-in with the description of the situation but hopefully using the WGA+ workaround will solve the issue as a self-service action. It might be granted only for the most exceptional situations.                 ... View more

@kingjf67 wrote: I am trying to book a flight using travel points...I don't have enough, but I cant see a way to use my travel funds to pay for additional points....I'll.still have some cash payment but not as much...is there a way to do this...or should I just calla dnsee if it can be done? One idea would be to maximize point usage by booking one-way tickets then you can use points on one leg and cash on the other.   Otherwise your booking has to be all cash equivalents or all points but not both - that feature is supposed to launched soon to allow points plus cash but not available yet.         ... View more

I have checked a couple of times and was told as recently as 4/16 that SW is still anticipating a "spring" launch for this offering but that no date has been announced. ... View more

@bballflyer wrote: It took me a wile to understand their postings;  You are getting the points, it is just that they have two lines one for tier qualifying and one for the points that are available for you to use toward a flight.  The 8K points are the credit card points you see in your total to use toward new flights, in addition that entire amount also counts toward companion fare.  You will also get 1500 for every $5000 CC dollars spent, so it has different row that shows 0 additional points because you do not get these as additional points available for use to fly because that was included in the 8K line:  This $0 line is to increase your tier qualifying points only.    It is broken out a little different than your flight that shows both in the one line; you will always have some portion of a paid flight go toward Tier status, but you may not have a portion of your credit card;  For example if the CC was only 3000 you would not get the tier status allocation because you did not reach the 5K required.   To simplify - the TQP are "theoretical" for your status and in this case they don't equate to having actual rapid reward points to redeem and they do not equate to having more CP qualifying points either.   Most points you earn from flights will show up as TQP, CP, and RR but these 1,500 point bonuses are only contributing to TQP.         ... View more

Interesting I see what you are saying, the code is taking 25% off of a much higher point fee then if you just look at it without a code;  25% off of 16K pts vs without fee is 12K points.  That does seem a bit suspect. ... View more

I don’t know of a way to search for them specifically but I you have a destination in mind you can use the flexible search and find the low ones by month;  I was able to rebook a couple flights as well as found some new one; most of the deals I found were Tue / wed or early morning and late night on other days  ... View more

Just received my additional ~1,000 RR points today, you might want to check your account! ... View more

Got my changes to this morning.   Not really happy since they changed it to one with a 3 hour layover.   I changed it to a later flight and a 2 hour layover.    ... View more

I am just crossing my fingers that you will be able to book a paid fare, and a points fare for another person, or even different fares, on the same reservation;  It is painful that I cannot book my family's flights on a single reservation and it is difficult to manage when you actually can.  I think this is wishful thinking though. ... View more

@dfwskier wrote: The reason tfor that suggestion is that SW can do the cancel and add of your companion in real time -- minimizing the risk that someone else could grab the last seat on the plane - thus leaving your companion without a seat.   Other than that, you can cancel and then book your companion yourself. Agreed - try to "buy" tickets for the flight now and you can see if it is sold out or nearly sold out (or blocked for any other unknown reason).   You may be able to self service on it by canceling only your husband's ticket, or if it won't let you make that change online for whatever reason then call in and the phone agent can make the swap.           ... View more

Your payment date is irrelevant, it goes off the statement closing date. Once you spend the $4k there's nothing you can do to speed up the award. They'll issue it automatically after the statement closing date.  ... View more